Migrate from ActiveCampaign to Freshsales

Deal notes are not exported from ActiveCampaign via API or CSV

ActiveCampaign does not expose deal notes through its public API or CSV export endpoint. This is a documented platform limitation. When migrating deals from ActiveCampaign to Freshsales, deal note content cannot transfer programmatically. We flag this gap during scoping and offer two paths: (1) capture notes manually before migration by exporting screenshots or transcribing key content, or (2) acknowledge the gap and plan for manual re-entry of critical note content in Freshsales after migration. Deal note data that is legally or commercially significant should be prioritized for manual capture before the migration window opens.

ActiveCampaign automations have no Freshsales equivalent for migration

ActiveCampaign automations (workflow JSON with triggers, conditions, and actions) cannot be exported via the ActiveCampaign API. Freshsales has a Workflow rules engine but it operates on different trigger types and action structures. We do not migrate automations as code. We deliver a written inventory of every active ActiveCampaign automation with its trigger conditions, actions, and a recommended Freshsales Workflow equivalent for the customer's admin to rebuild manually. Teams with complex multi-step automations should budget 20-40 hours of admin time for automation rebuild.

Contact status billing flag does not transfer to Freshsales

ActiveCampaign counts unsubscribes, bounces, and unconfirmed contacts toward the contact billing limit as of November 2025. Freshsales does not have a native equivalent to the ActiveCampaign contact status taxonomy because it uses per-seat rather than per-contact pricing. We preserve the original ActiveCampaign status (subscribed, bounced, unsubscribed, unconfirmed) in a custom Contact field so that if the customer later needs to re-segment by suppression status for a marketing tool migration, the data is available. The billing flag itself does not apply in Freshsales.

Freshsales has no native email campaign history object

ActiveCampaign stores campaign send history, open rates, click rates, geo data, and social shares as campaign report objects. Freshsales does not have a campaign history object; email tracking (opens and clicks) is logged per-contact as activity records but is not aggregated into campaign-level reporting. Historical ActiveCampaign campaign performance data does not migrate to Freshsales. We export ActiveCampaign campaign reports as CSVs for the customer's analytics team to archive or import into a separate BI tool. This is a reporting continuity gap that customers should acknowledge before migration.

Bulk Contact Importer rate limit extends timeline for large imports

ActiveCampaign's Bulk Contact Importer enforces a rate limit of 20 requests per minute for single-contact imports. Batch requests (multiple contacts per call) relax this constraint. For large imports exceeding 50,000 contacts, this rate limit extends the extraction timeline. We use batch export endpoints and exponential backoff to avoid triggering temporary API blocks. For accounts with very large contact volumes, we scope the extraction in phases with checkpoint reconciliation to avoid data loss if a session is interrupted.