CRM

Migrate your NeoDeck Holdings data

Puerto Rico-headquartered medical software suite combining EHR, billing, practice management, and e-prescribing under one roof. Built for small-to-mid clinics that need a regionally focused, fully integrated platform.

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In its favor

Why people choose NeoDeck Holdings

The signal that keeps NeoDeck Holdings on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

Healthcare-specific full suite — NeoDeck (Puerto Rico, founded 2002) builds NeoMed AI+ EHR, NeoBiller & Claim Flow, NeoMed Rx ePrescribing, Telemedicine, Patient Vault, and HIE under one vendor, useful for medical practices wanting EHR + billing + ePrescribe + telehealth in one stack.

Cloud and client/server deployment options accommodate practices with on-premises infrastructure preferences alongside modern cloud adopters.

Localized for Puerto Rico and Caribbean markets — supports Spanish-language workflows and US healthcare regulatory frameworks (HIPAA) without major customization.

Mobile ePrescribing (iOS and Android) lets providers submit prescriptions from the field, important for practices with traveling clinicians.

Long-tenured vendor (since 2002) with stable provider base in healthcare, valued by buyers wary of new venture-backed vendors.

Healthcare focus means CRM-classified pages are misaligned — NeoDeck does not offer a general CRM product, so buyers seeking sales-CRM functionality should look elsewhere.

Regional focus on Puerto Rico/Caribbean limits suitability for practices expanding to mainland US or international markets where local-regulatory specialization is required.

No published pricing — every deal is sales-led, creating procurement friction vs. published-price EHR vendors.

Limited public API and integration documentation makes connecting NeoMed to lab systems, modern HL7-FHIR integrations, or analytics platforms harder than with API-first EHRs.

Smaller market footprint than mainstream EHRs (Epic, Cerner, Athenahealth, eClinicalWorks) means fewer third-party connectors and less community implementation knowledge.

Reasons to switch

Why people leave NeoDeck Holdings

The recurring reasons buyers give for replacing NeoDeck Holdings. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where NeoDeck Holdings fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Integrated EHR, practice management, and billing in a single platform reduces the number of data silos to migrateRegional focus on Puerto Rico healthcare compliance requirements is built into the productNeoBiller integrates directly with NeoMed EHR without requiring third-party billing integrationsTelemedicine and e-prescribing features are native to the platform, not separate add-onsPartnership with Inovalon provides quality measure analytics that can be re-calculated at the destination

Weaknesses

No publicly documented API means migration depends on native export tools and manual coordination with their customer service teamCloud and client/server deployment options complicate data extraction depending on which version the customer usesLimited public documentation of the data model makes schema discovery a prerequisite step for every migrationSmall company footprint in a single region limits the pool of migration specialists familiar with the platformNo third-party integration marketplace means all external connections are custom and must be individually reviewed

Where it works

Small-to-mid-size outpatient clinics in Puerto Rico where staff can engage NeoDeck Holdings customer service directly for data access and supportSingle-location or two-to-three-location group practices that prioritize an all-in-one EHR, billing, and e-prescribing system over third-party extensibilityPuerto Rico-based practices that need regional compliance knowledge baked into the product rather than configured from scratchClinics with up to 20 providers that do not require multi-site hierarchy management, centralized admin dashboards, or enterprise reporting across geographiesPractices that use Inovalon analytics for quality measure submission and need a platform whose data schema can be mapped to Inovalon's re-calculation engine

Where it struggles

Large health systems or multi-site enterprises requiring API-driven integrations, automated data pipelines, or third-party marketplace apps to extend functionalityPractices outside Puerto Rico that need a platform aligned to US mainland state regulatory requirements or payers not familiar with Puerto Rico billing codesOrganizations with dedicated IT teams that expect self-service API documentation, programmatic data exports, and webhook support to build internal automationsClinics on client/server deployments where migration engineers must coordinate extraction with on-site infrastructure and version-specific export toolingPractices planning to expand to multiple states or international markets, where NeoDeck Holdings' single-region support and limited documentation become scaling bottlenecks

Pricing tiers

NeoDeck Holdings pricing overview

Pricing is not publicly available on the NeoDeck Holdings website. Prospective customers must request a quote through their website, specifying practice size and product selections. Given the absence of published pricing, we recommend requesting a full product and licensing quote during the discovery call before scoping the migration budget.

Cloud-Based EHR

Tier 1 of 3

Not publicly listed

What's included

Full NeoMed AI+ EHR accessIncludes NeoMed Capture for documentsIncludes NeoMed Rx for e-prescribingPractice management and billing integrated

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Pricing is informational. FlitStack AI does not bill on NeoDeck Holdings's schedule — see our quote-based pricing →

What gets migrated

NeoDeck Holdings object support

Object-by-object support for NeoDeck Holdings migrations. Per-pair details surface during scoping.

Patients

Fully supported

Patient demographics, contact information, and insurance details are stored as a core record type. We extract all patient fields and map them to the destination system using standard medical record identifiers.

Encounters

Fully supported

Clinical encounter records including date of service, provider, diagnosis codes, and clinical notes are exportable. We sequence encounters chronologically and preserve the link to the parent patient record.

Providers

Fully supported

Provider profiles including credentials, specialty, and NPI numbers are stored separately from patients. We migrate provider records and re-link them to encounters and prescriptions at the destination.

Prescriptions

Fully supported

NeoMed Rx stores prescription records including medication, dosage, prescriber, and pharmacy assignment. We extract the full prescription history and map it to the destination's medication list.

Claims

Mapping required

NeoBiller stores claims with status tracking through Claim Flow. The claim-to-payment reconciliation chain requires field-level mapping because status values differ between platforms. We preserve the full financial history including adjustments and write-offs.

Documents

Mapping required

NeoMed Capture stores documents including signatures, photos, and clinical attachments linked to patients or encounters. Document storage format and metadata require verification before migration to ensure attachments land in the correct patient record at the destination.

Custom Fields

Not in this platform

NeoDeck Holdings does not publicly document a custom field system. Any custom properties added by the clinic are not exposed via known export mechanisms and must be identified during discovery and handled as a manual remediation step.

Insurance Plans

Mapping required

Insurance carrier and plan assignments are linked to patients. Plan names and payer IDs require cross-reference mapping because payer identifiers differ between NeoBiller and most destination systems.

Gotchas

What to watch for in NeoDeck Holdings migrations

Issues we've hit on past NeoDeck Holdings migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

No public API requires coordinated export with customer service

Medium

Insurance payer IDs require manual cross-reference mapping

Medium

Cloud and client/server deployments have different export paths

How a NeoDeck Holdings migration works

Four steps, NeoDeck Holdings-specific

Connect

Not publicly documented into NeoDeck Holdings. Scopes limited to read-only on the data we move.

Map

We translate NeoDeck Holdings-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate NeoDeck Holdings quirks before production.

Migrate

Full migration with NeoDeck Holdings rate-limit handling. Rollback available throughout.

FAQ

NeoDeck Holdings migration FAQ

Answers to the questions buyers ask most during NeoDeck Holdings migration scoping. Not seeing yours? Book a call.

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Walk through your NeoDeck Holdings migration with a real engineer — 30 minutes, free, written quote within 24 hours.

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Most NeoDeck Holdings migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

Ready when you are

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