CRM

Migrate your Dubsado data

All-in-one client management CRM for creative service businesses with built-in invoicing, contracts, and workflows. Built for freelancers and agencies who need to look professional without juggling multiple tools.

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In its favor

Why people choose Dubsado

The signal that keeps Dubsado on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

All-in-one functionality combines CRM, invoicing, contracts, and scheduling into a single platform, eliminating the need to pay for and manage multiple tools.

Client portals are fully brandable with custom colors, logos, and per-client portal banners, making a professional impression at every touchpoint.

Built-in payment processing via Dubsado Payments supports ACH transfers in the US with a 0.8% fee cap and instant payouts within 30 minutes.

The scheduler allows clients to self-book appointments, reducing back-and-forth coordination and automating meeting confirmations.

Lead capture forms and proposal templates enable creative businesses to automate their entire client onboarding workflow from first inquiry to signed contract.

Steep learning curve and complex configuration requirements mean teams often spend weeks setting up the platform properly before it becomes productive.

Users report feeling locked in after importing their data, with migration paths that are not clearly documented or supported.

Per-user pricing tiers can escalate quickly — additional brands cost $10/month, and adding team members beyond the initial four requires fixed-tier upgrades.

Some users describe the interface as clunky and consider it overpriced relative to their business needs, particularly as their operations scale.

Workflow automations are platform-specific and cannot be exported, requiring complete manual rebuilding on any new destination platform.

Reasons to switch

Why people leave Dubsado

The recurring reasons buyers give for replacing Dubsado. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where Dubsado fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Purpose-built for creative service businesses, not generic CRM adapted from enterprise software.Embedded scheduling with client self-booking reduces administrative overhead significantly.Integrated payment processing with Stripe eliminates third-party payment gateway complexity.Branded client portals create a polished experience from first inquiry through project completion.Supports multiple billing models: hourly, project-based, flat-rate, retainer, and VIP day pricing.

Weaknesses

No native public API documentation or developer ecosystem for automated migrations.Workflow automations are locked to the platform and cannot be exported, requiring full manual rebuild on any alternative.Limited reporting and analytics compared to dedicated business intelligence tools.No built-in project budget tracking or resource management for teams running multiple concurrent projects.User permissions model is basic — no granular role-based access controls or field-level permissions.

Where it works

Creative freelancers and small agencies (1–20 people) running service-based businesses who need to manage the full client lifecycle from inquiry to payment under one platform.Solopreneurs and small studios offering photography, design, consulting, or coaching services that rely on client portals, contracts, and invoices as their primary revenue touchpoints.US-based creative businesses that process high-value client payments via ACH bank transfers, where Dubsado Payments' 0.8% fee cap with a $5 maximum delivers meaningful cost savings over card processing.Freelancers who have defined, repeatable onboarding workflows and want to automate lead capture, proposal delivery, contract signing, and payment reminders through a single system.Small agencies that charge fixed project fees, flat-rate packages, or monthly retainers and need integrated billing across multiple concurrent client engagements.

Where it struggles

Mid-sized agencies or growing teams beyond 10–15 users face escalating per-user pricing tiers ($45–$60/month at higher brackets) and a permissions model that lacks granular role-based access controls.Enterprises or businesses with strict data residency requirements, complex regulatory environments, or specialized compliance needs (such as e-invoicing mandates in France) find Dubsado's feature set insufficient.Teams that rely on deep API integrations, third-party automation tools, or custom reporting through external BI platforms encounter limited developer documentation and no native webhook ecosystem.Businesses requiring detailed resource planning, project budget tracking, or workload management across multiple concurrent projects lack the built-in tools to manage these workflows effectively.Organizations seeking a platform with transparent, flexible migration paths will encounter locked-in data (workflows cannot be exported, no public API documentation) that makes switching platforms expensive and time-consuming.

Pricing tiers

Dubsado pricing overview

Dubsado uses a per-account flat rate model with two primary tiers: Starter at $35/month and Premier at $55/month. The Free tier is limited to 3 clients. Additional costs stack for multiple brands ($10/month each) and team seats beyond the initial four users, with fixed pricing tiers for 4–10, 11–20, and 21–30 users. Payment processing fees are separate and paid directly to Stripe — Dubsado does not add a transaction markup on top of Stripe's rates.

Free

Tier 1 of 5

Free (3 clients max)

What's included

Unlimited projects with up to 3 clientsClient portals with basic brandingEmail connection and inboxCalendar connectionOne active lead capture formCanned email templates and form templatesInvoicing with payment processingTasks and task boards

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Pricing is informational. FlitStack AI does not bill on Dubsado's schedule — see our quote-based pricing →

What gets migrated

Dubsado object support

Object-by-object support for Dubsado migrations. Per-pair details surface during scoping.

Clients

Fully supported

Contacts in Dubsado are called Clients. We map First Name, Last Name, Email, Phone, Company, Address, Internal Notes, and Custom Fields. Email is required. Export via CSV or API is straightforward and reliable.

Projects

Fully supported

Projects are the central container in Dubsado, linking a Client to their Contracts, Invoices, Tasks, and Forms. We export Project Status, creation date, and all associated child records. Status filter on export is per-page, so we paginate through each status to capture the full dataset.

Contracts

Mapping required

Dubsado stores contract templates and executed agreements with signature data. We export contract status, related Client, and signature timestamps. The actual contract PDF content and field data require separate file handling — we flag which contracts have e-signatures captured and preserve the audit trail.

Invoices

Fully supported

We export Invoice ID, amount, status (paid/unpaid/partial), due date, line items, and payment records. Recurring invoice schedules are captured as metadata. Dubsado Payments transaction IDs are preserved to maintain payment history continuity.

Proposals

Mapping required

Public proposals are a Premier-tier feature only. We export proposal status and linked Client/Project data, but the proposal content body requires separate export. Proposals sent but not yet converted to Projects are flagged separately during scoping.

Lead Capture Forms

Mapping required

Forms store questionnaire responses and can be linked to Projects. We export form submissions with field labels and values. Custom form field names map to Dubsado's Custom Field definitions and must be reconciled against the client's field schema before import.

Custom Fields

Mapping required

Dubsado supports Custom Fields on Clients and Projects. We export field definitions including type, label, and options. Value mapping requires alignment with destination CRM field types — dropdown options, date formats, and multi-select values often need manual review.

Workflows

Not in this platform

Workflows are not exported via Dubsado's native tools or API. Each Workflow consists of triggers, conditions, and chained actions (emails, tasks, status changes, form sends). We provide a Workflow Audit Template during scoping so customers can document their automations for manual rebuild on the destination platform.

Tasks

Mapping required

Tasks live within Projects and have assignees, due dates, and completion status. We export task records linked to their parent Project. Full task history including completion timestamps is captured, but assignee activity logs are not separately exportable.

Time Entries

Mapping required

Time tracking in Dubsado is tied to Projects and Tasks. We export time log entries with duration, date, and linked Task ID. Billable time linked to invoices is cross-referenced with Invoice records to ensure accurate financial history preservation.

Client Portals

Mapping required

Client Portal access is a per-Client flag in Dubsado. We export portal access status and portal-specific customizations (banner image, access permissions). The client's portal URL must be mapped to their destination CRM equivalent or regenerated on the new platform.

Users/Team Members

Mapping required

Dubsado User accounts include name, email, and role (Owner, Manager, Team Member). We export active users and their role assignments. Note that User-to-Contact mapping differs — Dubsado does not merge User and Client records, so owner/manager assignments on Projects require manual reconciliation.

Canned Email Templates

Mapping required

Canned email templates and their merge field syntax are exportable as text. We preserve template body content and subject lines. Merge field mappings vary by destination CRM and must be validated per template after migration.

Inbox/Email Threads

Not in this platform

Dubsado's email inbox connects via IMAP/SMTP and stores threaded communications per Client. Email history is stored in the connected email account, not in Dubsado's database. We cannot export email threads directly — customers must export from their connected email provider separately.

Packages and Discounts

Mapping required

Packages are reusable service bundles that appear on Proposals and Invoices. We export package definitions including name, description, pricing, and included items. Package-to-line-item mapping must be validated against the current Proposals that reference them.

Gotchas

What to watch for in Dubsado migrations

Issues we've hit on past Dubsado migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

No native API export for workflows blocks automation migration

Medium

CSV export scope requires per-status pagination

Medium

Inbox email history lives outside Dubsado

Low

Free tier limited to 3 clients blocks full migration testing

Low

Premier-tier features gate proposal and scheduler data

How a Dubsado migration works

Four steps, Dubsado-specific

Connect

API key (not publicly documented) into Dubsado. Scopes limited to read-only on the data we move.

Map

We translate Dubsado-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate Dubsado quirks before production.

Migrate

Full migration with Dubsado rate-limit handling. Rollback available throughout.

FAQ

Dubsado migration FAQ

Answers to the questions buyers ask most during Dubsado migration scoping. Not seeing yours? Book a call.

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Most Dubsado migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

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