Migrate your OASYS data
Cloud-based helpdesk platform for IT and customer support teams, with user-friendly ticket management and scheduling capabilities.
In its favor
Why people choose OASYS
The signal that keeps OASYS on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Ease of use and intuitive navigation allow new team members to onboard quickly without extensive training or documentation.
Reliable scheduling and data management tools keep support workflows organized and reduce manual tracking overhead.
User-friendly design and great tools improve agent productivity and reduce time spent on administrative tasks.
Excellent customer service from the platform itself signals reliable vendor support when organizations need assistance.
Limited advanced features or customization options cause teams with complex workflows to seek more configurable alternatives.
Scaling challenges or pricing inflexibility make the platform less viable as organizations grow their support operations.
Reasons to switch
Why people leave OASYS
The recurring reasons buyers give for replacing OASYS. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where OASYS fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
OASYS pricing overview
Pricing details for OASYS are not publicly documented in available research. Prospective customers should contact the OASYS sales team directly for tier information and volume-based pricing.
Help Desk by OASYS
Tier 1 of 1
$3.50/user/month
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on OASYS's schedule — see our quote-based pricing →
What gets migrated
OASYS object support
Object-by-object support for OASYS migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are the primary support object in OASYS, capturing issue details, status, priority, and resolution. We map ticket fields 1:1 and preserve full history including status transitions and timestamps.
Customers
Fully supportedCustomer records include contact information, company associations, and lifecycle data. We transfer all standard customer fields and maintain email thread associations.
Companies
Fully supportedCompany records link multiple customers and store organizational context. We preserve company names, domains, and association links to ticket and customer records.
Agents
Fully supportedAgents are assigned to tickets and teams. We map agent identities and ownership records, including inactive agents to preserve historical assignment accuracy.
Teams
Mapping requiredTeam structures and queue assignments vary by configuration. We audit team rosters and queue rules during scoping and rebuild equivalent structures in the destination.
Custom Fields
Mapping requiredCustom fields extend tickets and customers with business-specific data. We map field types and values but flag any unsupported field types that require destination-side recreation.
Conversations
Fully supportedConversation threads attached to tickets include customer replies and agent responses. We preserve full thread chronology and timestamp accuracy.
Attachments
Mapping requiredFile attachments on tickets and conversations are downloaded and re-uploaded to destination storage. We flag oversized or unsupported file types during the audit phase.
Tags
Mapping requiredTags categorize tickets and customers. We transfer all tags and their associations, though destination tagging taxonomies may require post-migration reorganization.
SLA Rules
Mapping requiredSLA configurations define response and resolution targets. We map SLA rules to destination equivalents, noting that rule syntax and conditions differ between platforms.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are the primary support object in OASYS, capturing issue details, status, priority, and resolution. We map ticket fields 1:1 and preserve full history including status transitions and timestamps. |
| Customers | Fully supported | Customer records include contact information, company associations, and lifecycle data. We transfer all standard customer fields and maintain email thread associations. |
| Companies | Fully supported | Company records link multiple customers and store organizational context. We preserve company names, domains, and association links to ticket and customer records. |
| Agents | Fully supported | Agents are assigned to tickets and teams. We map agent identities and ownership records, including inactive agents to preserve historical assignment accuracy. |
| Teams | Mapping required | Team structures and queue assignments vary by configuration. We audit team rosters and queue rules during scoping and rebuild equivalent structures in the destination. |
| Custom Fields | Mapping required | Custom fields extend tickets and customers with business-specific data. We map field types and values but flag any unsupported field types that require destination-side recreation. |
| Conversations | Fully supported | Conversation threads attached to tickets include customer replies and agent responses. We preserve full thread chronology and timestamp accuracy. |
| Attachments | Mapping required | File attachments on tickets and conversations are downloaded and re-uploaded to destination storage. We flag oversized or unsupported file types during the audit phase. |
| Tags | Mapping required | Tags categorize tickets and customers. We transfer all tags and their associations, though destination tagging taxonomies may require post-migration reorganization. |
| SLA Rules | Mapping required | SLA configurations define response and resolution targets. We map SLA rules to destination equivalents, noting that rule syntax and conditions differ between platforms. |
Gotchas
What to watch for in OASYS migrations
Issues we've hit on past OASYS migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Custom field limitations require destination-side recreation
Attachment file size restrictions may cause partial migration
SLA rule mapping requires manual configuration post-migration
| Severity | Issue |
|---|---|
| Medium | Custom field limitations require destination-side recreation |
| Medium | Attachment file size restrictions may cause partial migration |
| Low | SLA rule mapping requires manual configuration post-migration |
Leaving OASYS?
Where OASYS customers move next
7 destinations OASYS can migrate to.
How a OASYS migration works
Four steps, OASYS-specific
Connect
API capabilities documented in the vendor's feature list. Auth scheme is not openly published; tokens are issued per tenant. into OASYS. Scopes limited to read-only on the data we move.
Map
We translate OASYS-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate OASYS quirks before production.
Migrate
Full migration with OASYS rate-limit handling. Rollback available throughout.
FAQ
OASYS migration FAQ
Answers to the questions buyers ask most during OASYS migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your OASYS migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther helpdesks we support
Ready when you are
Migrate OASYS.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your OASYS setup and destination — written quote back within a business day.