CRM

Migrate your Function 365 data

UK-focused medical CRM built for NHS and private healthcare practices, with patient management, appointment scheduling, and clinical workflow tools.

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In its favor

Why people choose Function 365

The signal that keeps Function 365 on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

Built specifically for UK private healthcare and Functional Medicine practices since 2016, with GDPR compliance baked in and HIPAA support for US users.

Bundles booking, consultations, AI-assisted clinical notes, prescriptions, billing, and lab orders into one platform, removing the cost and overhead of stitching together Cliniko/Pabau-style components.

Built-in telehealth and patient portal mean remote consultations and patient self-serve work without separate Doxy.me or Calendly add-ons.

AI-assisted charting and clinical notes speed up encounter documentation, which is a major time drag for solo practitioners and small clinics.

Transparent published tiers with per-licence pricing visible on function365.co.uk/shop (rare in UK healthcare PMS).

Functional Medicine + private-healthcare niche means general medical practices, NHS-primary settings, or non-UK clinics often have a tighter fit with Cliniko, Pabau, or country-specific PMS.

Implementation requires a paid specialist session (£55/session) plus optional onsite training (£350) — small clinics that expected pure self-serve may find the onboarding gate frustrating.

Smaller installed base than Cliniko, Pabau, or Halaxy means fewer integrations, fewer third-party services, and less peer benchmarking for procurement.

No public API documentation surfaced in research; integration with lab vendors, payment processors, or downstream EHRs may require vendor coordination.

Solo Practitioner tier (£132/month) is steeper than freemium-style PMS competitors; smallest practices may find the entry price hard to justify against single-clinician alternatives.

Reasons to switch

Why people leave Function 365

The recurring reasons buyers give for replacing Function 365. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where Function 365 fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Integrated PMS (booking, notes, prescriptions, billing, lab orders, telehealth) in one product.GDPR and HIPAA support built into the data model.Transparent per-licence published pricing on the vendor shop.AI-assisted clinical note generation reduces practitioner admin time.Tiered licence pricing rewards larger practices with lower per-seat cost.

Weaknesses

Niche fit (UK private healthcare + Functional Medicine) — not suited for NHS-primary or non-UK general practice.Implementation specialist time billed separately (£55/session) plus £350 onsite training.Smaller installed base than Cliniko/Pabau means thinner integration ecosystem.No public API documentation visible in research.Solo Practitioner price (£132/month) higher than some freemium-style PMS competitors.

Where it works

UK-based NHS trusts and private healthcare practices with up to 50 clinicians managing patient records and appointment workflowsSingle-location or multi-branch physiotherapy, dentistry, and specialist outpatient clinics needing structured patient data managementHealthcare organisations requiring NHS Number integrity during practice management system migrations or consolidationsPrivate practice groups with existing UK regulatory compliance requirements needing mapped clinical encounter and prescription historiesMedical practices transitioning from paper or legacy systems to a structured digital workflow for patient lifecycle management

Where it struggles

Large hospital trusts or multi-site healthcare networks with complex organizational hierarchies and custom data structuresInternational healthcare organisations operating outside UK regulatory frameworks requiring country-specific patient identifiersNon-healthcare businesses seeking general CRM functionality, as the platform is designed exclusively for clinical workflowsMedical practices requiring extensive EHR integration beyond encounter and prescription mapping, such as lab results or imaging feedsSmall solo practices with minimal administrative staff who need simplified setup rather than configurable clinical data models

Pricing tiers

Function 365 pricing overview

Function 365 publishes tiered licence pricing on function365.co.uk/shop: Solo Practitioner at £132/month, Small Practice (2–5 licences) at £95/month per licence, and Large Practice (5+ licences) at £85/month per licence. Implementation Specialist sessions are billed at £55 each and onsite dedicated training at £350.

Solo Practitioner

Tier 1 of 5

£132/month

What's included

1 licence for a single practitionerFull PMS feature set: booking, notes, prescriptions, billing, lab orders, telehealthPatient portal includedGDPR/HIPAA-aligned data handling

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Pricing is informational. FlitStack AI does not bill on Function 365's schedule — see our quote-based pricing →

What gets migrated

Function 365 object support

Object-by-object support for Function 365 migrations. Per-pair details surface during scoping.

Patients

Fully supported

Patient records are the primary object in any medical CRM including Function 365. We migrate core demographics, contact details, and NHS Numbers as a structured 10-digit identifier field. Custom patient properties are mapped individually during the scoping call.

Appointments

Fully supported

Appointment history is date-sequenced and migrated with patient association preserved. Recurring appointment patterns are detected and re-created at the destination where the target CRM supports recurrence rules.

Encounters

Mapping required

Clinical encounters represent discrete visit records with provider, date, and notes. Where encounters span multiple date ranges or contain nested subsections, we flatten or re-associate them to match the destination schema.

Prescriptions

Mapping required

Prescription records contain medication name, dosage, frequency, and prescriber linkage. We map these to the destination's medication or prescription object and flag any custom prescription-related fields that require manual mapping.

Treatment Plans

Mapping required

Treatment plans may store structured phases alongside free-text clinical goals. We preserve the structured plan phases and migrate the goal text as a long-text field, noting the association back to the patient record.

Insurance Claims

Mapping required

Insurance claim records include payer, policy reference, claim status, and submitted amounts. We map claim status values explicitly to avoid mis-match errors at the destination when status terminology differs between platforms.

Documents

Mapping required

Document attachments associated with patient records are downloaded and re-uploaded to the destination CRM with original filenames and patient associations preserved. File-size limits at the destination are enforced during the chunking pass.

Custom Properties

Mapping required

Custom fields added to any of the above objects are listed during scoping, and field-level value mapping is applied where source and destination property types differ, such as multi-select lists or date-only fields.

Gotchas

What to watch for in Function 365 migrations

Issues we've hit on past Function 365 migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

AI-assisted notes are proprietary — verify clinical-record export coverage

High

NHS Number format must be preserved exactly

Medium

Implementation specialist time is paid extra at £55/session

Medium

GDPR consent timestamps are regulatory artefacts

How a Function 365 migration works

Four steps, Function 365-specific

Connect

Not publicly documented into Function 365. Scopes limited to read-only on the data we move.

Map

We translate Function 365-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate Function 365 quirks before production.

Migrate

Full migration with Function 365 rate-limit handling. Rollback available throughout.

FAQ

Function 365 migration FAQ

Answers to the questions buyers ask most during Function 365 migration scoping. Not seeing yours? Book a call.

Can't find your answer?

Walk through your Function 365 migration with a real engineer — 30 minutes, free, written quote within 24 hours.

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Most Function 365 migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

Ready when you are

Migrate Function 365.
Without the rebuild.

Free scoping call with a migration engineer. Tell us about your Function 365 setup and destination — written quote back within a business day.

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