Migrate your CRM Runner data
All-in-one field-service and office-management CRM with built-in communications, dispatch, and payments for small teams. Replaces 3-4 separate tools with one platform at a fixed per-seat price.
In its favor
Why people choose CRM Runner
The signal that keeps CRM Runner on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Replaces 3–4 separate platforms with one clean interface, consolidating tools and reducing monthly SaaS spend for small businesses.
Fixed 10-user base price at $160/month annual is competitive against per-seat pricing on larger CRMs, especially for teams under 50 employees.
Built-in VoIP, SMS, call recording, and IVR eliminate the need for a separate business phone system and keep communications attached to the contact record.
Field-service features like job scheduling, dispatch, and GPS employee tracking are included rather than requiring an add-on or third-party integration.
Online booking and lead-capture features directly generate contacts into the CRM, reducing manual data entry for sales-driven teams.
Setup requires significant configuration time — the platform's broad feature set means more decisions to make before data is usable.
Reviews mention the learning curve for configuring workflows and permissions, particularly for teams without a dedicated admin.
Limited documentation and API visibility make it harder for technical teams to extend or integrate the platform beyond its built-in options.
As the business scales beyond 20–30 users, the fixed-seat model becomes less competitive versus CRMs with volume discounts or tier-based feature gating.
Reasons to switch
Why people leave CRM Runner
The recurring reasons buyers give for replacing CRM Runner. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where CRM Runner fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
CRM Runner pricing overview
CRM Runner uses a single-tier pricing model based on total user count. The base price covers 10 users at $160/month billed annually or $200/month billed monthly, with $10/month per additional user. There are no feature tiers — all platform features are included at the base price. No free trial is offered; billing begins immediately upon subscription.
Base Plan (10 Users)
Tier 1 of 1
$160/month annual / $200/month monthly
What's included
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What gets migrated
CRM Runner object support
Object-by-object support for CRM Runner migrations. Per-pair details surface during scoping.
Contacts
Fully supportedStandard CRM contact record with name, email, phone, address, and custom fields. We map contacts 1:1 into most destination CRMs and preserve any custom field definitions as a separate mapping artifact.
Companies/Accounts
Fully supportedCompany records linked to contacts. We preserve the contact-to-company relationship during migration by matching on company name or external ID in the destination.
Jobs
Mapping requiredCRM Runner's primary field-service object — tracks work orders, job status, assigned team members, location, and time entries. We map Jobs to the destination's equivalent (Work Orders, Projects, or a custom object) and preserve all assigned team member links.
Team Members
Mapping requiredEmployee records with role, department, and permission level. We migrate Team Members to Users in the destination and flag permission profiles that require manual reconfiguration.
Time Entries
Mapping requiredClock-in/clock-out records tied to Team Members and Jobs. These are payroll-adjacent and do not always map to standard CRM activity objects — we export them as a separate table and recommend a dedicated payroll tool for the destination.
Communications (Calls, SMS, Chat)
Mapping requiredEmbedded communications history attached to contacts or jobs. CRM Runner stores call logs, SMS threads, and in-app chat as discrete records. We flatten these into activity notes or custom activity objects in the destination.
Tasks
Fully supportedStandard task records with due date, assignee, and status. We migrate tasks 1:1 and preserve the assignee-to-team-member mapping.
Custom Fields
Mapping requiredCRM Runner supports custom fields on contacts, companies, and jobs. We extract all custom field definitions during scoping and map them to the destination's equivalent custom field structure, flagging any unsupported field types.
Pipelines
Mapping requiredCRM Runner's pipeline stages are configurable. We map stage names and order to the destination pipeline, flagging any custom stage logic that needs to be replicated as workflow rules.
IFTTT Automations
Not in this platformCRM Runner's automation triggers are proprietary and not exposed via a documented API. We document existing automations as a written specification for manual rebuild in the destination CRM.
Payments/Transactions
Mapping requiredEmbedded payment records tied to jobs or contacts. These are accounting-adjacent and migrate best to a dedicated accounting tool rather than the CRM destination. We export them as a separate financial data package.
Digital Catalog / QR Codes
Not in this platformProduct catalog entries and QR code configurations are platform-specific display assets with no standard CRM equivalent. We do not migrate these; they must be rebuilt in the destination.
| Object | Support | Notes |
|---|---|---|
| Contacts | Fully supported | Standard CRM contact record with name, email, phone, address, and custom fields. We map contacts 1:1 into most destination CRMs and preserve any custom field definitions as a separate mapping artifact. |
| Companies/Accounts | Fully supported | Company records linked to contacts. We preserve the contact-to-company relationship during migration by matching on company name or external ID in the destination. |
| Jobs | Mapping required | CRM Runner's primary field-service object — tracks work orders, job status, assigned team members, location, and time entries. We map Jobs to the destination's equivalent (Work Orders, Projects, or a custom object) and preserve all assigned team member links. |
| Team Members | Mapping required | Employee records with role, department, and permission level. We migrate Team Members to Users in the destination and flag permission profiles that require manual reconfiguration. |
| Time Entries | Mapping required | Clock-in/clock-out records tied to Team Members and Jobs. These are payroll-adjacent and do not always map to standard CRM activity objects — we export them as a separate table and recommend a dedicated payroll tool for the destination. |
| Communications (Calls, SMS, Chat) | Mapping required | Embedded communications history attached to contacts or jobs. CRM Runner stores call logs, SMS threads, and in-app chat as discrete records. We flatten these into activity notes or custom activity objects in the destination. |
| Tasks | Fully supported | Standard task records with due date, assignee, and status. We migrate tasks 1:1 and preserve the assignee-to-team-member mapping. |
| Custom Fields | Mapping required | CRM Runner supports custom fields on contacts, companies, and jobs. We extract all custom field definitions during scoping and map them to the destination's equivalent custom field structure, flagging any unsupported field types. |
| Pipelines | Mapping required | CRM Runner's pipeline stages are configurable. We map stage names and order to the destination pipeline, flagging any custom stage logic that needs to be replicated as workflow rules. |
| IFTTT Automations | Not in this platform | CRM Runner's automation triggers are proprietary and not exposed via a documented API. We document existing automations as a written specification for manual rebuild in the destination CRM. |
| Payments/Transactions | Mapping required | Embedded payment records tied to jobs or contacts. These are accounting-adjacent and migrate best to a dedicated accounting tool rather than the CRM destination. We export them as a separate financial data package. |
| Digital Catalog / QR Codes | Not in this platform | Product catalog entries and QR code configurations are platform-specific display assets with no standard CRM equivalent. We do not migrate these; they must be rebuilt in the destination. |
Gotchas
What to watch for in CRM Runner migrations
Issues we've hit on past CRM Runner migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No free trial and immediate billing on subscription
No publicly documented API or export endpoints
IFTTT automations must be manually rebuilt post-migration
Time entries and payment data require separate export treatment
| Severity | Issue |
|---|---|
| High | No free trial and immediate billing on subscription |
| High | No publicly documented API or export endpoints |
| Medium | IFTTT automations must be manually rebuilt post-migration |
| Medium | Time entries and payment data require separate export treatment |
Leaving CRM Runner?
Where CRM Runner customers move next
12 destinations CRM Runner can migrate to.
How a CRM Runner migration works
Four steps, CRM Runner-specific
Connect
Not publicly documented into CRM Runner. Scopes limited to read-only on the data we move.
Map
We translate CRM Runner-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate CRM Runner quirks before production.
Migrate
Full migration with CRM Runner rate-limit handling. Rollback available throughout.
FAQ
CRM Runner migration FAQ
Answers to the questions buyers ask most during CRM Runner migration scoping. Not seeing yours? Book a call.
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