Project Management

Migrate your GUIDEcx data

Client onboarding and customer success platform built around a five-level task hierarchy—Projects, Phases, Milestones, Task Groups, and Tasks—with a white-labeled client portal and template-driven workflows.

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In its favor

Why people choose GUIDEcx

The signal that keeps GUIDEcx on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

Clients access their own portal without requiring login, reducing friction and improving adoption during onboarding.

Templates with task dependencies, milestones, and assignee rules can be reused across multiple client projects without manual recreation.

Tags enable fast, consistent task assignment across large volumes by filtering and bulk-assigning in a single step.

The Report Builder and built-in reporting surfaces project health, at-risk status, and workload data for internal and external audiences.

Workato Recipe Builder integrations with Salesforce have resolved earlier automation and integration pain points for most teams.

GUIDEcx is purpose-built for onboarding and becomes awkward for managing post-launch or ongoing client follow-ups, pushing teams to use a secondary tool.

Early integration complexity with Salesforce and automations frustrated teams during initial implementation, even though Recipe Builder has improved this.

Profile impersonation and bulk date editing features have known stability issues, forcing users to work around the platform rather than through it.

Enterprise pricing with a minimum of 4 licenses and non-public volume tiers makes budget forecasting difficult without a sales call.

Reasons to switch

Why people leave GUIDEcx

The recurring reasons buyers give for replacing GUIDEcx. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where GUIDEcx fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Template-based project structure with a five-level hierarchy gives clear visual and logical organization for complex onboarding workflows.White-labeled client portal (Compass) lets external stakeholders view progress and complete tasks without needing their own GUIDEcx login.Built-in role-based views for internal teams and external customers with separate permission scopes.Task dependency engine supports finish-to-start chains that automatically cascade dates when upstream tasks complete.Bulk Actions for subtasks (released October 2025) significantly reduces manual overhead when updating participant and event tasks in large projects.

Weaknesses

Post-onboarding workflow management is a documented gap—teams managing ongoing client work after go-live must use a separate platform.GUIDE 1.0 and 2.0 operate as separate product lines, requiring manual template cloning for teams moving to the new architecture.Customer roles and contact assignments require manual setup in Resource Management before they appear in a project's Customer Team—easy to misconfigure.No built-in bulk due-date editing forces users to edit task dates individually, which is time-consuming on large projects.

Where it works

Mid-market B2B SaaS companies (51–1000 employees) running structured, repeatable client onboarding with multiple internal teams and external stakeholders requiring portal visibility.Customer Success and Onboarding teams managing milestone-driven, phase-gated onboarding workflows that benefit from reusable templates and dependency chaining.Organizations already using Salesforce that can leverage Workato Recipe Builder integrations for automating triggers and syncing customer data across systems.Teams requiring a white-labeled client portal where external stakeholders track progress and complete tasks without needing their own login credentials.High-volume onboarding operations managing participant and event tasks across multiple concurrent client projects that require bulk-assignment and filtering capabilities.

Where it struggles

Teams managing ongoing client relationships, renewals, or post-go-live follow-ups—the platform is purpose-built for onboarding and becomes awkward for lifecycle stages beyond launch.Organizations with fewer than 4 team members due to the minimum license requirement, making it cost-prohibitive for small agencies or boutique consultancies.Teams requiring integrated Professional Services Automation features such as resource scheduling, capacity planning, time tracking, and financial forecasting in a single tool.Companies wanting to start onboarding customers immediately without weeks of template configuration, integration setup, and team training.Teams whose workflow needs extend beyond linear onboarding sequences into complex, non-linear project structures or iterative development cycles.

Pricing tiers

GUIDEcx pricing overview

GUIDEcx publishes Starter pricing at approximately $143/user/month with a 4-user minimum, while Premium and Advanced tiers require a sales conversation for custom pricing. Annual billing is available, and the Salesforce AppExchange listing references $110/user/month, suggesting volume or marketplace-specific pricing variations.

Starter

Tier 1 of 3

$143/user/month (minimum 4 users) or ~$4,700/year

What's included

Core onboarding features: templates, tasks, milestones, and project viewsWhite-labeled client portal (Compass)Task dependencies and assignee taggingStandard reporting and insightsMinimum 4-seat purchase required

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Pricing is informational. FlitStack AI does not bill on GUIDEcx's schedule — see our quote-based pricing →

What gets migrated

GUIDEcx object support

Object-by-object support for GUIDEcx migrations. Per-pair details surface during scoping.

Projects

Fully supported

Projects are the top-level container in GUIDEcx, holding phases, milestones, tasks, and team assignments. We export all project-level fields including custom fields, status, planned end dates, and customer association. Projects created in GUIDE 1.0 and 2.0 are separate objects and must each be scoped independently for migration.

Phases (Templates)

Mapping required

A Phase is a reusable project structure with tasks, assignees, dependencies, and durations. Templates are mapped as Phases. GUIDE 1.0 templates must be cloned to 2.0 via the self-serve tool before we can migrate them as GUIDE 2.0 objects—they do not appear automatically in 2.0. We preserve phase attachments, sort order, and custom field defaults from the template.

Milestones

Fully supported

Milestones sit above Task Groups in the hierarchy. We export milestone name, planned dates, status, and status_category. Milestones can have dependencies and are often used as project-level checkpoints that cascade to downstream tasks.

Task Groups

Fully supported

Task Groups are a grouping layer below Milestones and above individual Tasks. We export the group name, sort order, assignees, and custom fields. Task Groups carry no separate duration—duration is set on the contained tasks.

Tasks

Fully supported

Tasks are the core work unit in GUIDEcx. We export task name, instructions, due date, status, status_category, assignees (internal and external), tags, checklist items, subtasks, and dependencies. We flag completed_date and N/A task handling separately because these affect downstream dependency resolution.

Custom Fields

Mapping required

GUIDEcx supports Custom Fields V2 with 8 field types (Text, Date, Email, Number, Dropdown, etc.). Custom fields exist at both project level and task level. We preserve field values during migration but note that field definitions must be recreated at the destination because custom field schemas are not always exported in bulk.

Dependencies

Mapping required

Tasks support finish-to-start dependencies by default. We preserve the dependency graph, but we flag known GUIDEcx 2.0 bugs: subtask-child shared dependencies and N/A-marked tasks that break dependency chains. We recompute start dates for blocked tasks based on upstream completion dates during migration.

Tags

Fully supported

Tags in GUIDEcx are used for filtering and assigning tasks to owners. We export all tag names and preserve task-to-tag associations. Note that tags on template-level tasks do not always propagate to project-level tasks in GUIDE 2.0—a known bug we flag during scoping.

Customer Roles and Customer Team Contacts

Mapping required

GUIDEcx distinguishes between internal team members and external customer contacts. Customer Roles must be created in Resource Management before they can be assigned to a project's Customer Team. We export Customer Roles and associated contacts, but role definitions and contact assignments require manual recreation or API-based bulk assignment at the destination.

Checklists

Mapping required

Checklist items exist on task templates and live tasks. Known issues in the 2026 release notes indicate that checklists on task templates do not reliably show up on project-level tasks, and checklist items can fail to migrate from V1 to V2. We attempt to export checklist data as a structured list field, but recommend post-migration validation.

Attachments

Mapping required

Attachments can be stored at the project level and at the phase level in GUIDE 2.0. Phases created via API or UI from templates do not carry over attachments—a known GUIDEcx limitation. We export file metadata and URLs where accessible; actual file downloads require separate handling.

Time Records

Mapping required

GUIDEcx supports time tracking. The GUIDE 2.0 Time Records dataset is documented as missing values for several columns per the 2026 release notes. We export available time record fields but flag that the dataset may have incomplete data and recommend reconciling against live project records post-migration.

Comments

Mapping required

Comments on tasks are supported but are not exported via the standard task export. We can retrieve comment threads via the API and represent them as structured note fields in the destination. Embedded media in comments requires separate handling.

Report Builder datasets

Mapping required

GUIDEcx's Report Builder exposes several datasets (Projects, Tasks, Custom Field Details, Time Records). Some datasets have documented bugs in the 2026 release notes—completed_date in Tasks and Cash Value in Projects. We cross-reference report exports with direct API exports to fill known dataset gaps.

Gotchas

What to watch for in GUIDEcx migrations

Issues we've hit on past GUIDEcx migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

GUIDE 1.0 and 2.0 templates do not coexist automatically

High

Phase attachments and project role assignments drop during API-created phases

Medium

Custom field definitions are not included in standard task exports

Medium

Checklist items and completed_date are unreliable in exported datasets

Low

Status labels versus status_category cause confusion in reporting

How a GUIDEcx migration works

Four steps, GUIDEcx-specific

Connect

Bearer Token authentication. Two token types exist: a Legacy Workspace Token (deprecated, V2 APIs only) and User-Based Tokens (newer/Beta) managed by workspace admins. into GUIDEcx. Scopes limited to read-only on the data we move.

Map

We translate GUIDEcx-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate GUIDEcx quirks before production.

Migrate

Full migration with GUIDEcx rate-limit handling. Rollback available throughout.

FAQ

GUIDEcx migration FAQ

Answers to the questions buyers ask most during GUIDEcx migration scoping. Not seeing yours? Book a call.

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Most GUIDEcx migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

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