Migrate your Drag data
Kanban-style shared inbox for Gmail that turns email into team workflows. Best for small teams that want to visualize email pipelines without leaving their existing inbox.
In its favor
Why people choose Drag
The signal that keeps Drag on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Drag requires no change to existing email infrastructure since it operates as a Gmail layer, reducing adoption friction for teams already invested in Google Workspace.
The visual Kanban board gives teams an immediate, intuitive view of email pipeline status without requiring training on a separate ticketing system.
Real-time team collaboration features such as shared inboxes, live thread assignment, and tagging let multiple agents work the same queue without email forwarding.
Drag's pricing tiers are accessible for small and mid-market teams, with the Starter plan covering core shared inbox functionality at a modest per-seat cost.
The tag function receives consistent positive mention for highlighting priority emails and categorizing conversations without modifying the underlying email structure.
The steep onboarding curve for users unfamiliar with Kanban boards creates friction, especially during team-wide rollouts with mixed technical experience levels.
Performance degrades when handling large volumes of emails, with users reporting noticeable slowness when moving many threads at once.
The absence of a mobile app limits agent productivity for teams that need to manage the inbox from phones or tablets, particularly in field or retail support contexts.
Limited customization options frustrate teams that need to tailor pipeline stages, views, or data capture beyond Drag's defaults, leading to workarounds that outgrow the tool.
Reasons to switch
Why people leave Drag
The recurring reasons buyers give for replacing Drag. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Drag fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Drag pricing overview
Drag uses per-seat monthly pricing with a Starter tier around $12/user/month and a Professional tier around $25/user/month. Enterprise pricing is custom. All tiers include a 14-day free trial with no credit card required.
Starter
Tier 1 of 3
$12/user/month
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Drag's schedule — see our quote-based pricing →
What gets migrated
Drag object support
Object-by-object support for Drag migrations. Per-pair details surface during scoping.
Conversations
Fully supportedEvery ticket in Drag is a Gmail thread surfaced through their layer. Standard email fields (subject, body, sender, recipient, timestamp) are present. We extract full thread history including all replies and forwarded messages.
Boards
Mapping requiredBoards represent the Kanban workspace containing pipeline columns. Board names and column layouts are exportable but may not map 1:1 to every destination's concept of a queue or inbox.
Pipeline Stages
Mapping requiredStages are the Kanban columns within a board (e.g., To-Do, In Progress, Done). We export stage names and position order. Renaming or consolidating stages at the destination requires explicit mapping.
Agents
Fully supportedAgents are team members assigned to handle conversations. Email address and display name are extracted. Agent performance metrics (response time, etc.) are not exportable.
Tags
Fully supportedTags are flat labels applied to conversations for categorization. Multiple tags per conversation are supported. We preserve all tag assignments at the individual conversation level.
Canned Responses
Mapping requiredShared reply templates are available on higher tiers. Template body text and shortcut triggers are exportable. Formatting and conditional logic may require manual review post-import.
Attachments
Fully supportedFiles attached to email threads are downloaded and re-attached at the destination. Large attachments may require separate handling or storage provisioning.
Custom Fields
Not in this platformDrag's free and lower paid tiers do not expose a custom fields API. Any per-conversation structured data outside of tags, assignee, and stage is not programmatically accessible.
Automations/Rules
Not in this platformDrag offers workflow automations (e.g., auto-assign, auto-tag) but these are not exposed via API. Automated rules cannot be migrated and must be rebuilt manually in the destination.
Contacts
Mapping requiredDrag surfaces contact information from Gmail threads but does not maintain a standalone contact database. We extract name and email from thread senders and recipients as a derived contact list.
Teams
Mapping requiredTeams are groupings of agents. We export team membership and assignments. Team-based routing rules in the destination will need to be mapped manually.
Integrations
Mapping requiredDrag integrates with Gmail, Google Workspace, Slack, and calendar tools. Migration scope is limited to conversation data; integration configuration must be replicated at the destination.
| Object | Support | Notes |
|---|---|---|
| Conversations | Fully supported | Every ticket in Drag is a Gmail thread surfaced through their layer. Standard email fields (subject, body, sender, recipient, timestamp) are present. We extract full thread history including all replies and forwarded messages. |
| Boards | Mapping required | Boards represent the Kanban workspace containing pipeline columns. Board names and column layouts are exportable but may not map 1:1 to every destination's concept of a queue or inbox. |
| Pipeline Stages | Mapping required | Stages are the Kanban columns within a board (e.g., To-Do, In Progress, Done). We export stage names and position order. Renaming or consolidating stages at the destination requires explicit mapping. |
| Agents | Fully supported | Agents are team members assigned to handle conversations. Email address and display name are extracted. Agent performance metrics (response time, etc.) are not exportable. |
| Tags | Fully supported | Tags are flat labels applied to conversations for categorization. Multiple tags per conversation are supported. We preserve all tag assignments at the individual conversation level. |
| Canned Responses | Mapping required | Shared reply templates are available on higher tiers. Template body text and shortcut triggers are exportable. Formatting and conditional logic may require manual review post-import. |
| Attachments | Fully supported | Files attached to email threads are downloaded and re-attached at the destination. Large attachments may require separate handling or storage provisioning. |
| Custom Fields | Not in this platform | Drag's free and lower paid tiers do not expose a custom fields API. Any per-conversation structured data outside of tags, assignee, and stage is not programmatically accessible. |
| Automations/Rules | Not in this platform | Drag offers workflow automations (e.g., auto-assign, auto-tag) but these are not exposed via API. Automated rules cannot be migrated and must be rebuilt manually in the destination. |
| Contacts | Mapping required | Drag surfaces contact information from Gmail threads but does not maintain a standalone contact database. We extract name and email from thread senders and recipients as a derived contact list. |
| Teams | Mapping required | Teams are groupings of agents. We export team membership and assignments. Team-based routing rules in the destination will need to be mapped manually. |
| Integrations | Mapping required | Drag integrates with Gmail, Google Workspace, Slack, and calendar tools. Migration scope is limited to conversation data; integration configuration must be replicated at the destination. |
Gotchas
What to watch for in Drag migrations
Issues we've hit on past Drag migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No public API for data export
Automations are UI-only and non-exportable
Kanban board state is not a first-class export object
No native contact database
| Severity | Issue |
|---|---|
| High | No public API for data export |
| High | Automations are UI-only and non-exportable |
| Medium | Kanban board state is not a first-class export object |
| Medium | No native contact database |
Leaving Drag?
Where Drag customers move next
7 destinations Drag can migrate to.
How a Drag migration works
Four steps, Drag-specific
Connect
Not publicly documented into Drag. Scopes limited to read-only on the data we move.
Map
We translate Drag-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Drag quirks before production.
Migrate
Full migration with Drag rate-limit handling. Rollback available throughout.
FAQ
Drag migration FAQ
Answers to the questions buyers ask most during Drag migration scoping. Not seeing yours? Book a call.
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Ready when you are
Migrate Drag.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Drag setup and destination — written quote back within a business day.