CRM migration

Migrate from Wired Plus to Twenty CRM

Field-level mapping, validation, and rollback between Wired Plus and Twenty CRM. We move data and schema; workflows are rebuilt natively in Twenty CRM.

Wired Plus logo

Wired Plus

Source

Twenty CRM

Destination

Twenty CRM logo

Compatibility

80%

8 of 10

objects map 1:1 between Wired Plus and Twenty CRM.

Complexity

CModerate

Timeline

3-5 weeks

Rollback included Accuracy guarantee Field-level validation

Overview

What this migration involves

Moving from Wired Plus to Twenty CRM is a structural shift from a UK-hosted marketing automation platform with email campaign tooling built around subscriber management toward an open-source CRM with a PostgreSQL-backed data model and REST and GraphQL API access. Wired Plus stores contacts with a lifecycle stage, subscription status, and custom field schemas that vary per account; Twenty uses a standard Person object with optional custom fields created through the metadata API. We extract contacts and deals via Wired Plus CSV export or API, resolve the account-specific custom field IDs during scoping, and load records into Twenty using the GraphQL mutations with batch chunking and parent-record resolution. Automation workflows, landing pages, and forms do not migrate as code; we deliver a written inventory for the customer's team to rebuild in Twenty's workflow builder.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

Wired Plus logo

Wired Plus

What's pushing teams away

  • Platform has not kept pace with AI-powered personalization and advanced analytics available in competing platforms
  • Limited third-party integrations beyond core email and CRM create data silos for businesses using complementary tools
  • Support responsiveness and platform stability have been cited as inconsistent by long-term users in community forums
  • Reporting depth insufficient for teams requiring granular attribution and multi-touch revenue reporting
  • Pricing tiers become restrictive as subscriber counts grow, pushing businesses toward flat-rate alternatives

Choosing

Twenty CRM logo

Twenty CRM

What's pulling them in

  • Top open-source CRM on GitHub with 40.6K stars, giving teams full source code access and infrastructure ownership without per-feature licensing surprises.
  • Free self-hosting under AGPL-3.0 means unlimited users and custom objects for the cost of cloud infrastructure alone, typically $20–100/month.
  • Pricing page explicitly mocks competitors for charging add-on fees for API access, webhooks, and workflows — transparency that resonates with RevOps teams burned by Salesforce.
  • Unlimited custom objects and fields with no price impact, letting teams shape the data model to their business rather than forcing business into rigid schemas.
  • Modern TypeScript/React/PostgreSQL stack means developer-led teams can extend, self-host, or integrate without fighting legacy architecture.

Object mapping

How Wired Plus objects map to Twenty CRM

Each row shows how a Wired Plus object lands in Twenty CRM, including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

Wired Plus

Contact

maps to

Twenty CRM

Person

1:1
Fully supported

Wired Plus Contacts map directly to Twenty CRM Person records. The contact's email, name, phone, and address fields migrate as standard Person fields. We explicitly query and preserve the opt_in consent flag from Wired Plus as a custom boolean field or topic on the Person record to maintain GDPR compliance and prevent unconsented re-import. Lifecycle stage from Wired Plus (subscriber, lead, customer) migrates to a custom select field or topic tag for segmentation continuity.

Wired Plus

Company

maps to

Twenty CRM

Company

1:1
Fully supported

Wired Plus Company records map to Twenty CRM Company. The company name, domain, address, and industry fields migrate as standard Company fields. We use the domain field as the dedupe key during import to prevent duplicate Company records for contacts sharing the same organization. Company must be created before Person records that reference it so that the lookup relationship is satisfied at insert time.

Wired Plus

Deal

maps to

Twenty CRM

Opportunity

1:1
Fully supported

Wired Plus Deals map to Twenty CRM Opportunity. The deal name, amount, expected close date, and pipeline stage migrate as standard Opportunity fields. We resolve the Person (contact) and Company lookups at migration time using email and domain matching. Closed-won and closed-lost reasons from Wired Plus custom fields migrate as custom text fields on the Opportunity.

Wired Plus

Pipeline Stages

maps to

Twenty CRM

Opportunity Stage

lossy
Mapping required

Wired Plus pipeline stages are defined per account. We extract the full stage sequence including stage names, order, and probability values during scoping. Each stage maps to a Twenty Opportunity stage with the corresponding position and probability percentage. Stages that have no equivalent in Twenty's default stage set are created as custom stage values before migration.

Wired Plus

Campaign

maps to

Twenty CRM

Task or Custom Object

1:1
Fully supported

Wired Plus campaign records containing send history, open rates, click data, and performance metrics do not have a direct Twenty CRM equivalent because Twenty does not include native email campaign management. We map campaign name and status to Twenty Tasks or a custom Campaign object depending on the customer's reporting requirements. Campaign performance metrics (open rate, click rate) migrate as custom number fields on the custom object. The customer's team implements email campaign tooling separately or via Zapier-connected tools post-migration.

Wired Plus

Custom Fields

maps to

Twenty CRM

Custom Fields

lossy
Mapping required

Wired Plus custom fields are account-specific and stored with field labels rather than internal field IDs in exports. We resolve field labels to internal identifiers during scoping by querying the Wired Plus field schema via API. Each custom field maps to a Twenty CRM custom field of matching type (text, number, date, select) that we pre-create in Twenty via the /metadata API before the first import. Picklist values from Wired Plus custom select fields migrate as select options on the corresponding Twenty custom field.

Wired Plus

Tags

maps to

Twenty CRM

Tags or Topics

1:1
Fully supported

Wired Plus tags are flat string labels applied to contacts and companies. We export all tag assignments and reapply them as Twenty Tags (if enabled in the workspace) or as topic assignments on Person and Company records. Tag strategy is chosen during scoping: flat tag migration for contact segmentation or topic-based grouping for taxonomy alignment.

Wired Plus

Automation Workflows

maps to

Twenty CRM

Documented Only

1:1
Mapping required

Wired Plus automation workflows define trigger-action sequences with conditional branches and time delays. We export workflow definitions as structured JSON metadata. The trigger event IDs, delay values, and condition logic require manual reconfiguration in Twenty's workflow builder because automation logic does not transfer between platforms. We deliver a written workflow audit log listing every active workflow with its trigger, conditions, actions, and recommended Twenty workflow equivalent for the customer's admin to rebuild.

Wired Plus

Landing Pages

maps to

Twenty CRM

Documented Only

1:1
Mapping required

Wired Plus landing pages store HTML content and form configurations. We export page HTML, asset URLs, and form field definitions. Pages with embedded forms require reconnection to a new form handler at the destination. We provide a landing page inventory document listing every page, its form fields, and the recommended rebuild path in Twenty or a connected form tool.

Wired Plus

Forms

maps to

Twenty CRM

Documented Only

1:1
Mapping required

Wired Plus forms capture subscriber data and link to campaigns or landing pages. We export form field names and submission logs. Form-to-field mappings must be rebuilt at the destination because form handler IDs and webhook endpoints do not transfer. We deliver a form inventory with field mappings to guide reconstruction in Twenty or a third-party form tool.

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

Wired Plus logo

Wired Plus gotchas

High

Subscription status must be explicitly preserved during export

Medium

Custom field schema is account-specific and not documented in exports

Medium

Automation workflow logic does not transfer between platforms

Twenty CRM logo

Twenty CRM gotchas

High

Import order is enforced and critical

High

Export limited to 20,000 records and visible columns only

Medium

Soft-deleted records count toward uniqueness and trigger restores

Medium

API rate limits cap at 200 req/min on Organization tier

Low

No native email sequences — follow-up cadences require external tools

Pair-specific challenges

  • Subscription status requires explicit consent flag preservation

    Wired Plus stores email consent flags as part of the contact record, but default CSV exports do not always include the opt_in and source fields. We query the consent fields explicitly during extraction to avoid landing contacts as active subscribers in Twenty without proper consent documentation. Failing to do this creates GDPR risk and potential spam violations for teams sending to European contacts. We map opt_in status to a custom boolean field and topic tag on the Person record for audit compliance.

  • Custom field schema is account-specific and label-only in exports

    Each Wired Plus account defines custom fields on contacts and deals, but the export CSV uses human-readable field labels rather than internal field IDs. We resolve field labels to internal identifiers during scoping by pulling the field schema via the Wired Plus API before building the import mapping. Labels that have been renamed since the last export require manual correction in the mapping document. We recommend resolving the full field schema during the discovery phase rather than discovering type mismatches during import.

  • Twenty CRM v1.0 has active development with reported stability issues

    Twenty CRM reached v1.0 in 2024 and is actively developed, but users on the paid cloud tier have reported stability issues including performance degradation above 600 leads, view layout changes between releases, and intermittent bugs requiring support intervention. The CTO has acknowledged these issues and stated the team is shifting focus toward quality. We recommend migrations into self-hosted or cloud Twenty include a staging validation phase and buffer time for bug reporting and resolution before production go-live.

  • Twenty custom objects require metadata API pre-configuration

    Creating custom objects in Twenty CRM requires using the /metadata API before any data import. Fields must exist before import because the CSV import creates records, not fields. We pre-create all custom fields and custom objects in Twenty via the metadata API during the setup phase. If the customer requires a custom object that does not yet exist, we coordinate with the workspace admin to define it before migration begins. Skipping this step causes import failures on records referencing undefined fields.

Migration approach

Six steps for a successful Wired Plus to Twenty CRM data migration

  1. Discovery and field schema extraction

    We audit the source Wired Plus account to extract the full contact, company, deal, and campaign record counts, identify account-specific custom field definitions via the API, map pipeline stages, and inventory active automation workflows. We pair this with a Twenty workspace audit to confirm the target edition (Pro cloud, Organization cloud, or self-hosted), existing custom objects, and workspace configuration. The discovery output is a written migration scope with the complete field mapping document and a list of any custom objects requiring creation in Twenty via the metadata API.

  2. Consent flag and custom field resolution

    We explicitly query the opt_in, source, and consent_timestamp fields on every Wired Plus contact during extraction to preserve GDPR compliance. We resolve the full account-specific custom field schema, matching each field label to its internal field ID and data type. Picklist values from select fields are extracted for recreation as Twenty select options. This step ensures no consent flags are silently dropped and no custom field mappings rely on label-only matching.

  3. Twenty workspace preparation

    We create any required custom objects and custom fields in Twenty via the /metadata API before data import. This includes custom fields for consent flags, lifecycle stage migration, and any custom deal fields. We configure the pipeline stage values in Twenty to match the Wired Plus stage sequence. We invite all team members who own records in Wired Plus so that Owner lookups can resolve during import. Twenty requires all users to exist before importing records with owner references.

  4. Sandbox migration and reconciliation

    We run a full migration into a Twenty staging environment (or a separate workspace on the cloud tier) using production-like data volume. The customer's admin reconciles record counts, spot-checks 20-30 random contacts and deals against the Wired Plus source, and validates that custom field values and consent flags are correctly mapped. Any mapping corrections happen in this phase. We do not proceed to production migration without written sign-off on the sandbox results.

  5. Production migration in dependency order

    We run production migration in record-dependency order: Companies first (from Wired Plus companies), followed by Persons (with Company lookup resolved by domain), Opportunities (with Person and Company lookups resolved), and finally engagement history (campaign performance logs as custom records or Tasks). Each phase emits a row-count reconciliation report. We use Twenty's REST and GraphQL APIs with batch chunking and exponential backoff on rate-limit responses.

  6. Cutover, validation, and workflow handoff

    We freeze Wired Plus writes during cutover, run a final delta migration of records modified during the migration window, then enable Twenty CRM as the system of record. We deliver the automation workflow inventory, landing page inventory, and form inventory documents to the customer's team for rebuild in Twenty's workflow builder or a connected tool. We support a one-week hypercare window to resolve reconciliation issues. We do not rebuild Wired Plus workflows as Twenty workflows inside the migration scope.

Platform deep dives

Context on both ends of the pair

Wired Plus logo

Wired Plus

Source

Strengths

  • Unified CRM and email marketing platform reduces licence overhead for small teams
  • Behavior-triggered campaigns cover common e-commerce abandonment scenarios
  • Drag-and-drop landing page and campaign editors require no developer resources
  • Contact-level pipeline tracking ties marketing activity to revenue outcomes
  • Subscription preference management and consent tracking built into the contact record

Weaknesses

  • Limited third-party integration ecosystem compared to major CRM platforms
  • Analytics and reporting capabilities lag behind AI-powered competitors
  • API documentation and developer resources are sparse
  • Platform has not released major feature updates comparable to market pace
  • International deliverability infrastructure less robust than dedicated email platforms
Twenty CRM logo

Twenty CRM

Destination

Strengths

  • AGPL-3.0 open-source license with full source code on GitHub — no vendor lock-in, no sunset risk.
  • Unlimited users and unlimited custom objects on self-hosted, with no feature gating based on headcount.
  • REST and GraphQL APIs available on all paid tiers, not locked behind an enterprise add-on fee.
  • MCP server and webhooks shipped as standard features, not premium upgrades.
  • Modern PostgreSQL-backed data model that developer teams can query, extend, and self-host.

Weaknesses

  • Recent v1.0 release means limited production hardening compared to CRMs with multi-year operational track records.
  • No native email sequencing or sales engagement tools — follow-up cadences require a separate platform.
  • No native two-way email sync or inbox integration, requiring third-party connectors for full activity logging.
  • Self-hosting 'free' pricing hides real infrastructure and DevOps costs that stack up over time.
  • Workflow automation is functional but lacks the complexity needed for sophisticated multi-step sales motions.

Complexity grading

How hard is this migration?

Moderate CRM migration. 4 of 8 objects need a mapping; the rest are 1:1.

C

Overall complexity

Moderate migration

Derived from compatibility, mapping clarity, API constraints, and data volume across Wired Plus and Twenty CRM.

  • Object compatibility

    C

    4 of 8 objects need a mapping; the rest are 1:1.

  • Field mapping clarity

    C

    Field mapping is derived from defaults — final spec confirmed during the sample migration.

  • Timeline complexity

    B

    8-object category — typical timelines run 2–7 days end-to-end.

  • API constraints

    B

    Wired Plus: Not publicly documented.

  • Data volume sensitivity

    B

    Wired Plus doesn't expose a bulk API — REST + parallelization used for high-volume runs.

Estimator

Estimate your Wired Plus to Twenty CRM migration cost

Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.

Step 1

What are you migrating?

Pick a category, then your source and destination platforms.

Category

FAQ

Frequently asked questions about Wired Plus to Twenty CRM data migrations

Answers to the questions buyers ask most during Wired Plus to Twenty CRM migration scoping. Not seeing yours? Book a call.

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Migrations under 15,000 Contacts and 3,000 Deals with no custom objects and straightforward pipeline stages land between three and five weeks. Migrations with account-specific custom field schemas, campaign performance history, large contact databases (over 50,000 records), or multiple pipeline stages move to eight to twelve weeks because of field ID resolution work, metadata API setup, and campaign data mapping. Discovery and sandbox validation add two to three weeks regardless of record volume.

Adjacent paths

Related migrations to explore

Ready when you are

Move from Wired Plus.
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