CRM migration
Field-level mapping, validation, and rollback between Wired Plus and Twenty CRM. We move data and schema; workflows are rebuilt natively in Twenty CRM.
Wired Plus
Source
Twenty CRM
Destination
Compatibility
8 of 10
objects map 1:1 between Wired Plus and Twenty CRM.
Complexity
CModerate
Timeline
3-5 weeks
Overview
Moving from Wired Plus to Twenty CRM is a structural shift from a UK-hosted marketing automation platform with email campaign tooling built around subscriber management toward an open-source CRM with a PostgreSQL-backed data model and REST and GraphQL API access. Wired Plus stores contacts with a lifecycle stage, subscription status, and custom field schemas that vary per account; Twenty uses a standard Person object with optional custom fields created through the metadata API. We extract contacts and deals via Wired Plus CSV export or API, resolve the account-specific custom field IDs during scoping, and load records into Twenty using the GraphQL mutations with batch chunking and parent-record resolution. Automation workflows, landing pages, and forms do not migrate as code; we deliver a written inventory for the customer's team to rebuild in Twenty's workflow builder.
Every standard and custom field arrives verified.
AI proposes the map; you confirm before any record moves.
Parent–child, lookups, and ownership stay linked.
Calls, emails, meetings — with original timestamps.
Documents, uploads, and inline notes move with the record.
Why teams make this switch
Leaving
What's pushing teams away
Choosing
What's pulling them in
Object mapping
Each row shows how a Wired Plus object lands in Twenty CRM, including any object-level transformations, lookup resolution, or schema-design dependencies.
Typical mapping — final map is confirmed during the sample migration step.
Wired Plus
Contact
Twenty CRM
Person
1:1Wired Plus Contacts map directly to Twenty CRM Person records. The contact's email, name, phone, and address fields migrate as standard Person fields. We explicitly query and preserve the opt_in consent flag from Wired Plus as a custom boolean field or topic on the Person record to maintain GDPR compliance and prevent unconsented re-import. Lifecycle stage from Wired Plus (subscriber, lead, customer) migrates to a custom select field or topic tag for segmentation continuity.
Wired Plus
Company
Twenty CRM
Company
1:1Wired Plus Company records map to Twenty CRM Company. The company name, domain, address, and industry fields migrate as standard Company fields. We use the domain field as the dedupe key during import to prevent duplicate Company records for contacts sharing the same organization. Company must be created before Person records that reference it so that the lookup relationship is satisfied at insert time.
Wired Plus
Deal
Twenty CRM
Opportunity
1:1Wired Plus Deals map to Twenty CRM Opportunity. The deal name, amount, expected close date, and pipeline stage migrate as standard Opportunity fields. We resolve the Person (contact) and Company lookups at migration time using email and domain matching. Closed-won and closed-lost reasons from Wired Plus custom fields migrate as custom text fields on the Opportunity.
Wired Plus
Pipeline Stages
Twenty CRM
Opportunity Stage
lossyWired Plus pipeline stages are defined per account. We extract the full stage sequence including stage names, order, and probability values during scoping. Each stage maps to a Twenty Opportunity stage with the corresponding position and probability percentage. Stages that have no equivalent in Twenty's default stage set are created as custom stage values before migration.
Wired Plus
Campaign
Twenty CRM
Task or Custom Object
1:1Wired Plus campaign records containing send history, open rates, click data, and performance metrics do not have a direct Twenty CRM equivalent because Twenty does not include native email campaign management. We map campaign name and status to Twenty Tasks or a custom Campaign object depending on the customer's reporting requirements. Campaign performance metrics (open rate, click rate) migrate as custom number fields on the custom object. The customer's team implements email campaign tooling separately or via Zapier-connected tools post-migration.
Wired Plus
Custom Fields
Twenty CRM
Custom Fields
lossyWired Plus custom fields are account-specific and stored with field labels rather than internal field IDs in exports. We resolve field labels to internal identifiers during scoping by querying the Wired Plus field schema via API. Each custom field maps to a Twenty CRM custom field of matching type (text, number, date, select) that we pre-create in Twenty via the /metadata API before the first import. Picklist values from Wired Plus custom select fields migrate as select options on the corresponding Twenty custom field.
Wired Plus
Tags
Twenty CRM
Tags or Topics
1:1Wired Plus tags are flat string labels applied to contacts and companies. We export all tag assignments and reapply them as Twenty Tags (if enabled in the workspace) or as topic assignments on Person and Company records. Tag strategy is chosen during scoping: flat tag migration for contact segmentation or topic-based grouping for taxonomy alignment.
Wired Plus
Automation Workflows
Twenty CRM
Documented Only
1:1Wired Plus automation workflows define trigger-action sequences with conditional branches and time delays. We export workflow definitions as structured JSON metadata. The trigger event IDs, delay values, and condition logic require manual reconfiguration in Twenty's workflow builder because automation logic does not transfer between platforms. We deliver a written workflow audit log listing every active workflow with its trigger, conditions, actions, and recommended Twenty workflow equivalent for the customer's admin to rebuild.
Wired Plus
Landing Pages
Twenty CRM
Documented Only
1:1Wired Plus landing pages store HTML content and form configurations. We export page HTML, asset URLs, and form field definitions. Pages with embedded forms require reconnection to a new form handler at the destination. We provide a landing page inventory document listing every page, its form fields, and the recommended rebuild path in Twenty or a connected form tool.
Wired Plus
Forms
Twenty CRM
Documented Only
1:1Wired Plus forms capture subscriber data and link to campaigns or landing pages. We export form field names and submission logs. Form-to-field mappings must be rebuilt at the destination because form handler IDs and webhook endpoints do not transfer. We deliver a form inventory with field mappings to guide reconstruction in Twenty or a third-party form tool.
| Wired Plus | Twenty CRM | Compatibility | |
|---|---|---|---|
| Contact | Person1:1 | Fully supported | |
| Company | Company1:1 | Fully supported | |
| Deal | Opportunity1:1 | Fully supported | |
| Pipeline Stages | Opportunity Stagelossy | Mapping required | |
| Campaign | Task or Custom Object1:1 | Fully supported | |
| Custom Fields | Custom Fieldslossy | Mapping required | |
| Tags | Tags or Topics1:1 | Fully supported | |
| Automation Workflows | Documented Only1:1 | Mapping required | |
| Landing Pages | Documented Only1:1 | Mapping required | |
| Forms | Documented Only1:1 | Mapping required |
Gotchas + challenges
Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.
Wired Plus gotchas
Subscription status must be explicitly preserved during export
Custom field schema is account-specific and not documented in exports
Automation workflow logic does not transfer between platforms
Twenty CRM gotchas
Import order is enforced and critical
Export limited to 20,000 records and visible columns only
Soft-deleted records count toward uniqueness and trigger restores
API rate limits cap at 200 req/min on Organization tier
No native email sequences — follow-up cadences require external tools
Pair-specific challenges
Migration approach
Discovery and field schema extraction
We audit the source Wired Plus account to extract the full contact, company, deal, and campaign record counts, identify account-specific custom field definitions via the API, map pipeline stages, and inventory active automation workflows. We pair this with a Twenty workspace audit to confirm the target edition (Pro cloud, Organization cloud, or self-hosted), existing custom objects, and workspace configuration. The discovery output is a written migration scope with the complete field mapping document and a list of any custom objects requiring creation in Twenty via the metadata API.
Consent flag and custom field resolution
We explicitly query the opt_in, source, and consent_timestamp fields on every Wired Plus contact during extraction to preserve GDPR compliance. We resolve the full account-specific custom field schema, matching each field label to its internal field ID and data type. Picklist values from select fields are extracted for recreation as Twenty select options. This step ensures no consent flags are silently dropped and no custom field mappings rely on label-only matching.
Twenty workspace preparation
We create any required custom objects and custom fields in Twenty via the /metadata API before data import. This includes custom fields for consent flags, lifecycle stage migration, and any custom deal fields. We configure the pipeline stage values in Twenty to match the Wired Plus stage sequence. We invite all team members who own records in Wired Plus so that Owner lookups can resolve during import. Twenty requires all users to exist before importing records with owner references.
Sandbox migration and reconciliation
We run a full migration into a Twenty staging environment (or a separate workspace on the cloud tier) using production-like data volume. The customer's admin reconciles record counts, spot-checks 20-30 random contacts and deals against the Wired Plus source, and validates that custom field values and consent flags are correctly mapped. Any mapping corrections happen in this phase. We do not proceed to production migration without written sign-off on the sandbox results.
Production migration in dependency order
We run production migration in record-dependency order: Companies first (from Wired Plus companies), followed by Persons (with Company lookup resolved by domain), Opportunities (with Person and Company lookups resolved), and finally engagement history (campaign performance logs as custom records or Tasks). Each phase emits a row-count reconciliation report. We use Twenty's REST and GraphQL APIs with batch chunking and exponential backoff on rate-limit responses.
Cutover, validation, and workflow handoff
We freeze Wired Plus writes during cutover, run a final delta migration of records modified during the migration window, then enable Twenty CRM as the system of record. We deliver the automation workflow inventory, landing page inventory, and form inventory documents to the customer's team for rebuild in Twenty's workflow builder or a connected tool. We support a one-week hypercare window to resolve reconciliation issues. We do not rebuild Wired Plus workflows as Twenty workflows inside the migration scope.
Platform deep dives
Wired Plus
Source
Strengths
Weaknesses
Twenty CRM
Destination
Strengths
Weaknesses
Complexity grading
Moderate CRM migration. 4 of 8 objects need a mapping; the rest are 1:1.
Overall complexity
Moderate migration
Derived from compatibility, mapping clarity, API constraints, and data volume across Wired Plus and Twenty CRM.
Object compatibility
4 of 8 objects need a mapping; the rest are 1:1.
Field mapping clarity
Field mapping is derived from defaults — final spec confirmed during the sample migration.
Timeline complexity
8-object category — typical timelines run 2–7 days end-to-end.
API constraints
Wired Plus: Not publicly documented.
Data volume sensitivity
Wired Plus doesn't expose a bulk API — REST + parallelization used for high-volume runs.
Estimator
Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.
Step 1
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