Migrate your Infoset data
Omnichannel helpdesk combining CRM, cloud call center, live chat, and sales pipelines for mid-market customer service teams.
In its favor
Why people choose Infoset
The signal that keeps Infoset on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Infoset bundles helpdesk, cloud call center, live chat, chatbot, CRM, and sales pipeline into one platform, removing the cost and integration burden of stitching together separate Zendesk, Intercom, and Aircall-style tools.
Open REST API with public Swagger documentation at api.infoset.app/swagger and API key access from the Account Info page lets teams build custom integrations and automations without sales gating.
Per-user pricing starts at $23/month and a free trial without credit card requirement makes it accessible to SMBs evaluating an all-in-one alternative to Zendesk Suite.
Multi-channel inbox unifies email, live chat, social media, and inbound calls under one agent workspace, with AI-powered chatbots and automated responses bundled into core tiers.
Used by 3,000+ companies (per vendor claim) with localised support for Turkish-language operations, making it a credible choice for organisations operating in EMEA and Turkey-adjacent markets.
Conversation history retention is plan-tier-gated — standard tiers cap chat history at around 3 months, which forces teams that need long-term audit history to upgrade or export externally.
Reviewer footprint is much smaller than Zendesk, Freshdesk, or Intercom, so hiring trained Infoset admins or finding community answers takes longer.
Public pricing detail is thin beyond the $23 entry-point — full tier comparison still requires a sales conversation, slowing procurement for teams used to fully published pricing pages.
Cloud call center features depend on regional carrier coverage; teams outside Infoset's primary EMEA telephony footprint may need to supplement with another voice provider.
Workflow automation and chatbot logic is built around Infoset's internal engine and cannot be exported to other platforms, creating switching cost when the customer service stack evolves.
Reasons to switch
Why people leave Infoset
The recurring reasons buyers give for replacing Infoset. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Infoset fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Infoset pricing overview
Infoset publishes pricing only through sales inquiry. The platform uses a per-seat agent model with annual and monthly billing options. Feature gates around chat widgets, mail accounts, chat history retention, and automation capabilities scale across three named tiers, with a custom Enterprise Hub plan for organizations needing unlimited scale.
Basic
Tier 1 of 3
Not publicly listed (yearly or monthly billing, 14-day free trial)
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Infoset's schedule — see our quote-based pricing →
What gets migrated
Infoset object support
Object-by-object support for Infoset migrations. Per-pair details surface during scoping.
Tickets
Fully supportedUnlimited ticket management with full migration support. We preserve ticket status, priority, assignee, and full conversation history during import and export.
Contacts
Fully supportedUnlimited contact records with standard fields (name, email, phone, company link) migrate 1:1. We map all populated fields and preserve custom properties where present.
Companies
Fully supportedUnlimited company/account records supported. We map company details, associated contacts, and deal linkages to preserve the account hierarchy in the destination.
Deals (Sales Pipelines)
Fully supportedSales pipeline deals with stage, value, close date, and owner assignments migrate cleanly. We map pipeline stage names between source and destination systems.
Agents / Users
Mapping requiredAgent seats are plan-gated in Infoset (1 user on basic tier, scalable on higher plans). We map agent profiles and flag cases where source user count exceeds destination plan limits before migration.
Conversations (Threads)
Mapping requiredMulti-channel conversation threads (email, chat, social) require channel-type mapping to Infoset's conversation model. We preserve message timestamps, participants, and inline attachments.
Automations / Workflows
Mapping requiredWorkflow automations are supported but trigger-and-action logic must be reviewed for compatibility. We map automation rules and flag any that reference plan-gated features unavailable in the destination.
Help Center Articles
Mapping requiredKnowledge base articles and categories export cleanly. We map article content, publication status, and category hierarchy, then recreate equivalent structures in the destination system.
Chat Widgets
Mapping requiredChat widget configurations are plan-gated (1 widget on basic, 5 on professional). We identify all active widget instances and flag consolidation requirements where source widget count exceeds destination plan allowance.
Mail Accounts
Mapping requiredConnected mail accounts are limited by tier (1 on basic, 3 on professional). We map mail account routing rules and alert customers where source account count requires a plan upgrade before migration.
Call Logs
Mapping requiredCloud call center records including IVR paths, queue names, call duration, and recording links are preserved where available. Call recordings are downloaded as binary blobs and re-attached in the destination.
Reports / Dashboards
Not in this platformPre-built reports and dashboards are platform-specific definitions that do not export. Report content (ticket volumes, CSAT scores, agent metrics) is migrated as raw data rather than as configured visualizations.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Unlimited ticket management with full migration support. We preserve ticket status, priority, assignee, and full conversation history during import and export. |
| Contacts | Fully supported | Unlimited contact records with standard fields (name, email, phone, company link) migrate 1:1. We map all populated fields and preserve custom properties where present. |
| Companies | Fully supported | Unlimited company/account records supported. We map company details, associated contacts, and deal linkages to preserve the account hierarchy in the destination. |
| Deals (Sales Pipelines) | Fully supported | Sales pipeline deals with stage, value, close date, and owner assignments migrate cleanly. We map pipeline stage names between source and destination systems. |
| Agents / Users | Mapping required | Agent seats are plan-gated in Infoset (1 user on basic tier, scalable on higher plans). We map agent profiles and flag cases where source user count exceeds destination plan limits before migration. |
| Conversations (Threads) | Mapping required | Multi-channel conversation threads (email, chat, social) require channel-type mapping to Infoset's conversation model. We preserve message timestamps, participants, and inline attachments. |
| Automations / Workflows | Mapping required | Workflow automations are supported but trigger-and-action logic must be reviewed for compatibility. We map automation rules and flag any that reference plan-gated features unavailable in the destination. |
| Help Center Articles | Mapping required | Knowledge base articles and categories export cleanly. We map article content, publication status, and category hierarchy, then recreate equivalent structures in the destination system. |
| Chat Widgets | Mapping required | Chat widget configurations are plan-gated (1 widget on basic, 5 on professional). We identify all active widget instances and flag consolidation requirements where source widget count exceeds destination plan allowance. |
| Mail Accounts | Mapping required | Connected mail accounts are limited by tier (1 on basic, 3 on professional). We map mail account routing rules and alert customers where source account count requires a plan upgrade before migration. |
| Call Logs | Mapping required | Cloud call center records including IVR paths, queue names, call duration, and recording links are preserved where available. Call recordings are downloaded as binary blobs and re-attached in the destination. |
| Reports / Dashboards | Not in this platform | Pre-built reports and dashboards are platform-specific definitions that do not export. Report content (ticket volumes, CSAT scores, agent metrics) is migrated as raw data rather than as configured visualizations. |
Gotchas
What to watch for in Infoset migrations
Issues we've hit on past Infoset migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Chat history 3-month retention window on standard tier
Mail account limits by plan tier
Chat widget count constrained by plan tier
| Severity | Issue |
|---|---|
| High | Chat history 3-month retention window on standard tier |
| Medium | Mail account limits by plan tier |
| Low | Chat widget count constrained by plan tier |
Leaving Infoset?
Where Infoset customers move next
7 destinations Infoset can migrate to.
How a Infoset migration works
Four steps, Infoset-specific
Connect
API key generated from the Infoset Account Information page (API tab). into Infoset. Scopes limited to read-only on the data we move.
Map
We translate Infoset-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Infoset quirks before production.
Migrate
Full migration with Infoset rate-limit handling. Rollback available throughout.
FAQ
Infoset migration FAQ
Answers to the questions buyers ask most during Infoset migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Infoset migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther helpdesks we support
Ready when you are
Migrate Infoset.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Infoset setup and destination — written quote back within a business day.