CRM migration
Field-level mapping, validation, and rollback between Onsite CRM and HighLevel. We move data and schema; workflows are rebuilt natively in HighLevel.
Onsite CRM
Source
HighLevel
Destination
Compatibility
6 of 9
objects map 1:1 between Onsite CRM and HighLevel.
Complexity
CModerate
Timeline
2-4 weeks
Overview
Moving from Onsite CRM to GoHighLevel is a migration from a platform with no documented public API to one built around REST API access and native integrations. Onsite CRM stores data in a Weebly-hosted environment that exposes CSV exports through the application UI but offers no bulk API, webhook, or SDK for programmatic extraction. We extract via in-app CSV, normalize the data structure, and load into GoHighLevel using its Contacts and Opportunities API endpoints. The key complexity is that Onsite CRM's basic object model (Contacts, Companies, Deals, Activities, Custom Fields) requires decisions about GoHighLevel custom field placement (Contact custom fields versus Opportunity custom fields) and whether Onsite CRM company records map to GoHighLevel Contacts with an Organization field or require a separate workflow. We do not migrate Onsite CRM workflows or automations; we deliver a written inventory of any automation logic the customer must rebuild inside GoHighLevel's workflow builder post-migration.
Every standard and custom field arrives verified.
AI proposes the map; you confirm before any record moves.
Parent–child, lookups, and ownership stay linked.
Calls, emails, meetings — with original timestamps.
Documents, uploads, and inline notes move with the record.
Why teams make this switch
Leaving
What's pushing teams away
Choosing
What's pulling them in
Object mapping
Each row shows how a Onsite CRM object lands in HighLevel, including any object-level transformations, lookup resolution, or schema-design dependencies.
Typical mapping — final map is confirmed during the sample migration step.
Onsite CRM
Contact
HighLevel
Contact
1:1Onsite CRM Contact records (name, email, phone, company association) map directly to GoHighLevel Contact records. The email field serves as the primary deduplication key during import. Any Onsite CRM contact without an email address is flagged for manual review before import because GoHighLevel requires an email for native contact record creation.
Onsite CRM
Company
HighLevel
Organization or Contact Custom Field
lossyOnsite CRM Company records map either to GoHighLevel Organization (if the destination account has Organizations enabled) or to a Contact-level custom field holding the company name value. We determine the correct mapping during scoping based on whether the customer's GoHighLevel account has Organizations enabled and whether they track account-level data separately from individual contacts.
Onsite CRM
Deal
HighLevel
Opportunity
1:1Onsite CRM Deal records map to GoHighLevel Opportunities. Deal name, value, close date, and stage migrate to the corresponding Opportunity fields. The stage mapping is resolved against GoHighLevel's pipeline stage configuration, which we set up before the Opportunity import begins.
Onsite CRM
Pipeline Stage
HighLevel
Pipeline Stage
lossyOnsite CRM pipeline stages map to GoHighLevel pipeline stages within the designated pipeline. We extract stage names, ordering, and any probability or status values from Onsite CRM and recreate them as GoHighLevel stages with matching names and order. GoHighLevel's stage-level automation triggers are noted for the customer's admin to configure post-migration.
Onsite CRM
Activity
HighLevel
Activity or Note
1:1Onsite CRM Activities (call logs, SMS threads, email records) map to GoHighLevel Activities attached to the relevant Contact or Opportunity record. We use the activity type to set the GoHighLevel activity subtype. Historical activity export completeness depends on what the Onsite CRM in-app export exposes; we flag any gap in activity data during scoping.
Onsite CRM
Task
HighLevel
Task
1:1Onsite CRM Task records (follow-ups and reminders) map to GoHighLevel Tasks with assignee, due date, status, and description preserved. Task assignment resolves against the GoHighLevel user mapping established during user migration.
Onsite CRM
Custom Field
HighLevel
Contact Custom Field or Opportunity Custom Field
lossyOnsite CRM custom fields on Contacts and Deals require a type decision during scoping: GoHighLevel separates Contact custom fields (attached to the person) from Opportunity custom fields (attached to the deal). We map Contact-level custom fields to GoHighLevel Contact custom fields and Deal-level custom fields to GoHighLevel Opportunity custom fields. Any custom field type mismatch (e.g., a multi-select in Onsite CRM that GoHighLevel does not support natively) is flagged for transformation or manual entry.
Onsite CRM
Tag
HighLevel
Tag or Label
1:1Tags applied to Contacts or Deals in Onsite CRM migrate as GoHighLevel Tags attached to the Contact record. GoHighLevel does not support separate Deal-level tags natively; any Deal-specific tags from Onsite CRM are mapped to Opportunity custom fields or recorded in a migration notes document for the customer's admin to assign manually post-migration.
Onsite CRM
User
HighLevel
User
1:1Onsite CRM user records (sales reps and admin users) map to GoHighLevel User accounts by email match. The customer's GoHighLevel admin provisions the users in GoHighLevel before migration, and we reconcile owner assignments on migrated records against the GoHighLevel user list. Any Onsite CRM user without a corresponding GoHighLevel account is held in the reconciliation queue.
| Onsite CRM | HighLevel | Compatibility | |
|---|---|---|---|
| Contact | Contact1:1 | Fully supported | |
| Company | Organization or Contact Custom Fieldlossy | Fully supported | |
| Deal | Opportunity1:1 | Fully supported | |
| Pipeline Stage | Pipeline Stagelossy | Fully supported | |
| Activity | Activity or Note1:1 | Fully supported | |
| Task | Task1:1 | Fully supported | |
| Custom Field | Contact Custom Field or Opportunity Custom Fieldlossy | Fully supported | |
| Tag | Tag or Label1:1 | Fully supported | |
| User | User1:1 | Fully supported |
Gotchas + challenges
Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.
Onsite CRM gotchas
No public API documentation found
Weebly-hosted infrastructure limits data access
Limited historical activity export
HighLevel gotchas
Sub-account architecture creates isolated data silos per client
Usage-based telecom and AI costs are not in the subscription price
Workflows have no native equivalent in most destination CRMs
API rate limits cap bulk migration throughput at 100 requests per 10 seconds per sub-account
White-label configuration and branding assets do not export via API
Pair-specific challenges
Migration approach
Discovery and export coordination
We review the customer's Onsite CRM instance via screen share or screenshots to identify all active object types (Contacts, Companies, Deals, Activities, Tasks, Tags, Custom Fields) and their configurations. We then coordinate with the customer to perform the in-app CSV exports from Onsite CRM, validating each export file before transformation begins. Any export limitations (record caps, missing fields, date range restrictions) are documented and flagged for resolution before proceeding.
Schema design and GoHighLevel pipeline configuration
We configure the destination GoHighLevel account before any data import. This includes creating the pipeline(s) and stages to match the Onsite CRM pipeline structure, defining Contact custom fields and Opportunity custom fields to receive the mapped Onsite CRM custom field values, and enabling Organizations if the customer chooses to map Onsite CRM Companies to GoHighLevel Organizations. We work with the customer's GoHighLevel admin to confirm these settings before the first import.
Data transformation and field mapping
We transform the Onsite CRM CSV exports into GoHighLevel-compatible import format. This includes splitting the Contact export by any Onsite CRM lifecycle or status field, mapping company associations to either GoHighLevel Organizations or Contact custom fields, resolving stage names against the configured GoHighLevel pipeline, and formatting custom field values to match GoHighLevel field types. Tags are normalized for character limits and duplicate handling.
User reconciliation and GoHighLevel user provisioning
We extract every distinct owner and user referenced in the Onsite CRM exports and match by email against the GoHighLevel destination account's user list. Any Onsite CRM user without a corresponding GoHighLevel User is held in a reconciliation queue. The customer's GoHighLevel admin provisions the missing users before record migration begins, because OwnerId and assignee references on Opportunities and Tasks require an active GoHighLevel user to resolve.
Production import in dependency order
We import records into GoHighLevel in dependency order: Organizations (if applicable), Contacts, then Opportunities. Tasks and Activities are imported last, attached to the parent Contact or Opportunity records already established in GoHighLevel. Each phase emits a row-count reconciliation report, and we spot-check 20-30 records against the source CSV to validate field mapping accuracy before proceeding to the next phase.
Cutover, validation, and automation handoff
We freeze new writes to Onsite CRM during the cutover window, run a final delta export to catch any records modified during the migration window, and import the delta into GoHighLevel. We deliver a migration summary report showing record counts by object, any records skipped or flagged, and the written inventory of Onsite CRM automation logic requiring rebuild in GoHighLevel's workflow builder. We support a 72-hour post-cutover window for reconciliation issues. We do not rebuild Onsite CRM automations as GoHighLevel workflows; that is a separate engagement.
Platform deep dives
Onsite CRM
Source
Strengths
Weaknesses
HighLevel
Destination
Strengths
Weaknesses
Complexity grading
Moderate CRM migration. 4 of 8 objects need a mapping; the rest are 1:1.
Overall complexity
Moderate migration
Derived from compatibility, mapping clarity, API constraints, and data volume across Onsite CRM and HighLevel.
Object compatibility
4 of 8 objects need a mapping; the rest are 1:1.
Field mapping clarity
Field mapping is derived from defaults — final spec confirmed during the sample migration.
Timeline complexity
8-object category — typical timelines run 2–7 days end-to-end.
API constraints
Onsite CRM: Not publicly documented.
Data volume sensitivity
Onsite CRM doesn't expose a bulk API — REST + parallelization used for high-volume runs.
Estimator
Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.
Step 1
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FAQ
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