Migrate your Novo Work Order data

The core object. Exports include WO number, status, priority, assigned technician, department, labor hours, parts used, and timestamps. Status values and priority scales vary by municipal configuration — we map these to the destination's pipeline stages on a per-customer basis.

Physical infrastructure assets (vehicles, meters, facilities, utility equipment) linked to work orders. The asset hierarchy can be deep — parent/child relationships and location fields need explicit mapping during import to preserve the maintenance history context.

Recurring maintenance tasks tied to assets. The recurrence rules (daily, weekly, calendar-based, meter-based) export but may not map directly to the destination's scheduling model. We translate these into the destination's equivalent recurrence format or convert them to individual scheduled work orders.

Municipal departments (Public Works, Water, Parks, Utilities) used for routing and permissions. Department names and hierarchies are not standardized across Novo Solutions tenants. We extract the full department tree and map each to the destination's organizational unit structure.

Incoming service requests from the web portal, email, or mobile app intake forms. May include requestor contact information, source channel, and initial description. We extract these as Work Order records or as linked request objects depending on the destination schema.

Municipal-specific fields such as Council District, Permit Number, Regulatory Compliance Flag, or Inspection Result. These export as named columns in the work order dump. We preserve field names, data types, and picklist values for reconstruction in the destination.

Approval chains, routing rules, and intake forms configured in Novo Solutions. These are not structured data exports — they require manual reconstruction in the target system. We document the current workflow logic during discovery so the destination can be configured to match.

Technicians, supervisors, department heads, and read-only users. Role names (Dispatcher, Field Tech, Admin) vary by tenant configuration. We extract the user list, their assigned departments, and role assignments to recreate the permission structure in the destination.

Photos, inspection documents, and signed forms attached to work orders or assets. These export as a separate file bundle with reference IDs linking them back to the parent record. We re-associate the file bundle with the imported records during the post-import verification phase.

Parts catalog, stock levels, and parts usage logged against work orders. Parts lists and on-hand quantities export separately from work orders. We handle these as a distinct import pass, linking parts usage records back to their originating work orders by WO number.