CRM migration

Migrate from Gearbox to Odoo CRM

Field-level mapping, validation, and rollback between Gearbox and Odoo CRM. We move data and schema; workflows are rebuilt natively in Odoo CRM.

Gearbox logo

Gearbox

Source

Odoo CRM

Destination

Odoo CRM logo

Compatibility

100%

9 of 9

objects map 1:1 between Gearbox and Odoo CRM.

Complexity

BStandard

Timeline

3–5 days

Rollback included Accuracy guarantee Field-level validation

Overview

What this migration involves

Gearbox is a fleet-maintenance and compliance platform — it tracks vehicles, work orders, maintenance schedules, and contractor relationships. Odoo CRM models prospects as crm.lead, customers as res.partner (for contacts and companies), and opportunities as crm.lead with a pipeline stage. There is no native Odoo object for equipment or work orders in the CRM app; those concepts have to be modeled with custom fields on partner and lead. FlitStack AI migrates Gearbox contractors to res.partner records, Gearbox work orders to crm.lead with a custom status stage field, and maintenance history as Odoo activities attached to the lead. Gearbox workflows, maintenance triggers, and escalation rules are not transferred — they have to be rebuilt in Odoo's action rules and server actions. We export Gearbox contractor data via the internal API endpoint and pull work-order and maintenance records from CSV exports, loading them into Odoo through the xmlrpc interface. Custom fields from Gearbox get created as Ir.model.fields in Odoo. We preserve original create dates and service timestamps as custom datetime fields for continuity in Odoo reporting.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

Gearbox logo

Gearbox

What's pushing teams away

  • Catalog website mismatch — the catalog points to gearboxsoftware.com, which is Gearbox Software (the video game studio behind Borderlands). The actual fleet product lives at gearboxfleet.com. This creates vendor identification risk during procurement.
  • Edition-tier API gating means custom-field and advanced object access is not guaranteed on every plan — teams on lower tiers may need an upgrade to extract their full data set during migration.
  • End-to-end FSM capabilities (advanced scheduling, dispatch routing, technician mobile workflows, customer entitlements) are not Gearbox's focus per SoftwareAdvice guidance — pure dispatch-heavy field service teams may outgrow it.
  • Public review footprint is modest compared to mainstream FSM platforms, limiting peer-driven evaluation and reducing the pool of third-party consultants.
  • Pricing is sales-led with no published per-asset or per-user rate, complicating budgeting in pre-sales evaluation.

Choosing

Odoo CRM logo

Odoo CRM

What's pulling them in

  • Teams choose Odoo CRM for its modular architecture — one base install with one-click app additions means they can adopt CRM alone and add accounting, inventory, or sales later as the business grows.
  • Small businesses pick Odoo because the Community edition is free and open-source, with no per-user or contact limits, allowing full evaluation before committing to a paid Enterprise tier.
  • The drag-and-drop Kanban pipeline and AI lead scoring are highlighted across G2 reviews as concrete features that make lead management faster and more visual than spreadsheet-based workflows.
  • Odoo's native integration with email, live chat, SMS, VoIP, and WhatsApp means inbound leads from multiple channels feed into a single pipeline without third-party middleware.
  • Companies in retail, supply chain, and construction value that Odoo's CRM module shares the same PostgreSQL database and UI as its ERP modules, eliminating data silos between sales and operations.

Object mapping

How Gearbox objects map to Odoo CRM

Each row shows how a Gearbox object lands in Odoo CRM, including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

Gearbox

Contractor

maps to

Odoo CRM

res.partner

1:1
Fully supported

Gearbox contractors map to Odoo res.partner. Each contractor record becomes a partner in Odoo — individuals get partner_id = True, companies get company_id = True. Gearbox contractor_id, vehicle_id, and maintenance_category migrate as custom fields on the partner record. Email addresses resolve against existing Odoo users for owner assignment.

Gearbox

Work Order

maps to

Odoo CRM

crm.lead

1:1
Fully supported

Gearbox work orders map to Odoo crm.lead because Odoo CRM has no native work-order object. The work order description becomes the lead name; vehicle_id, service_type, and work_order_date migrate as custom fields. Each vehicle generates one lead regardless of how many work orders it has, with subsequent orders added as activities.

Gearbox

Scheduled Maintenance

maps to

Odoo CRM

mail.message (activity)

1:1
Fully supported

Gearbox maintenance schedules map to Odoo mail.message records attached to the corresponding work-order lead. Scheduled service date becomes the activity date_deadline; service_type becomes the activity summary. Completed maintenance runs are logged as done activities with the original completion date preserved.

Gearbox

Contractor-Work Order relationship

maps to

Odoo CRM

res.partner → crm.lead (many-to-one)

1:1
Fully supported

Gearbox links contractors to work orders through a foreign key on the work-order record. In Odoo, the contractor res.partner becomes the lead's partner_id — the contact name appears on the lead form and is clickable back to the partner record. This is the primary relationship preserved during migration.

Gearbox

File / Attachment

maps to

Odoo CRM

ir.attachment

1:1
Fully supported

Gearbox file attachments on contractor or work-order records migrate to Odoo ir.attachment linked to the corresponding res.partner or crm.lead. Original filenames and create dates are preserved. Gearbox attachment size limits are lower than Odoo's; files are re-uploaded to Odoo's filestore on migration.

Gearbox

Custom fields on Contractor

maps to

Odoo CRM

ir.model.fields (custom)

1:1
Fully supported

Gearbox custom fields on contractors — vehicle_id, license_plate, current_mileage, maintenance_category — create as Odoo custom char and selection fields on res.partner. Selection-type custom fields in Gearbox require value-by-value mapping to Odoo selection options. Each field is created before migration so data loads directly into the correct column.

Gearbox

Custom fields on Work Order

maps to

Odoo CRM

ir.model.fields (custom)

1:1
Fully supported

Gearbox work-order custom fields (parts_used, work_order_status, estimated_cost) become Odoo custom fields on crm.lead. Work_order_status maps to a custom selection field (Work_Order_Stage__c) since Odoo leads have no native status for service records. Original status value is mapped verbatim and any unmapped values are flagged before migration.

Gearbox

System timestamps (create_date, write_date)

maps to

Odoo CRM

Custom datetime fields

1:1
Fully supported

Odoo's native create_date and write_date are set by the database on insertion. FlitStack preserves Gearbox's original create_date and last_modified timestamps as custom datetime fields (Original_Create_Date__c, Original_Modified_Date__c) on both partner and lead so reporting continuity is maintained. These custom datetime fields are indexed and searchable in Odoo, enabling sorting by original creation date across partner and lead records. Timezone conversion preserves the source time context.

Gearbox

Gearbox internal ID

maps to

Odoo CRM

Custom char field on res.partner and crm.lead

1:1
Fully supported

Gearbox internal IDs (contractor_id, work_order_id) are stored as custom char fields (Gearbox_ID__c) on the migrated records. This enables delta-run de-duplication on subsequent migrations and traceability back to the source record without relying on Odoo's auto-increment IDs. The Gearbox_ID__c field is indexed for fast lookups and appears in the audit log, letting you match Odoo records to Gearbox entries quickly.

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

Gearbox logo

Gearbox gotchas

High

Gearbox edition tiers gate API access

Medium

Work order history links assets by ID, not UUID

Medium

Preventive maintenance schedules use interval math that varies by platform

Low

Contractor records may be soft-deleted in Gearbox

Odoo CRM logo

Odoo CRM gotchas

High

Odoo.sh version gating blocks assisted migrations from trial

High

Enterprise modules fail to install on Community after database restore

Medium

Custom module view inheritance breaks between Odoo major versions

Medium

Custom fields risk losing their application context on Community

Low

API access for Community is gated behind the Custom Plan

Pair-specific challenges

  • Work-order history collapses into a single crm.lead per vehicle — original state transitions are hard to reconstruct

    Gearbox stores each work order as a separate record with its own status, date, and service type. Odoo CRM has no native work-order object, so FlitStack maps the most recent work order to a crm.lead with a custom stage field and stores earlier records as a maintenance-history text block inside the lead. The original state transitions (open → in_progress → completed) are preserved as text but do not map to Odoo's lead stage history, which only tracks the current stage. You should verify whether reporting continuity for individual work-order lifecycle stages is a business-critical requirement before migration.

  • Gearbox workflows, maintenance triggers, and escalation rules do not transfer to Odoo

    Gearbox automation rules — maintenance-trigger schedules, automatic escalation notifications, and renewal alerts — are a configuration-layer feature with no Odoo equivalent. Odoo uses action rules and server actions which have a different trigger model and UI. FlitStack migrates data only; automation rules must be rebuilt from scratch in Odoo. We export your Gearbox workflow definitions as a reference document for your Odoo administrator to use during the rebuild phase. This is a known scope limitation disclosed upfront so you can plan admin time accordingly.

  • Gearbox API exposes contractors only — work orders and maintenance schedules require CSV export

    The Gearbox public API endpoint documented in the developer community covers contractor records. Work orders and scheduled maintenance records do not have a documented API endpoint and must be pulled via CSV export. CSV exports have column limits and may truncate long text fields. FlitStack pulls contractor data via the API for accurate relationship resolution and pulls work orders and schedules from the CSV export. We validate CSV column headers against the Gearbox export template before loading — any mismatch is flagged and resolved before the migration runs.

  • Gearbox maintenance-category pick-list values require explicit Odoo selection option creation

    Gearbox stores service categories as pick-list values (Preventive, Corrective, Inspection, Emergency). Odoo custom selection fields require each allowed option to be defined explicitly in the field definition — Odoo does not accept arbitrary values that were not pre-defined in the selection list. FlitStack creates the Odoo selection options first, then maps Gearbox values to those options. Any Gearbox value with no matching Odoo option is flagged before migration and you decide whether to create a new option or collapse values.

Migration approach

Six steps for a successful Gearbox to Odoo CRM data migration

  1. Audit Gearbox export options and identify API vs CSV coverage

    FlitStack connects to the Gearbox API to pull contractor records. We simultaneously download CSV exports for work orders and scheduled maintenance. We validate column headers against the Gearbox export template, flag any missing required fields, and identify records that will need to be created as Odoo custom fields before loading. This step produces a data readiness report before any Odoo schema work begins.

  2. Create Odoo custom fields and set up the target schema

    Before loading data, FlitStack creates the custom fields on res.partner (vehicle_id, license_plate, vin, current_mileage, maintenance_category, gearbox_id, original_create_date) and on crm.lead (work_order_date, service_type, work_order_stage, parts_used, estimated_cost, gearbox_wo_id, original_create_date). We also pre-populate the work_order_stage selection options with values matched from the Gearbox export. Odoo custom fields are created via the Settings → Technical → Fields UI or via xmlrpc before migration data lands.

  3. Load contractors into res.partner and resolve relationships

    Contractor records load into Odoo res.partner. FlitStack resolves the contractor_id against the newly created partner records and flags any contractor references in work orders that did not have a corresponding partner. Email addresses on contractors are matched against Odoo res.users by email — unmatched owners are assigned to a fallback Odoo user and flagged in the migration report. This step establishes the partner backbone for all downstream work-order and activity records.

  4. Load work orders into crm.lead and attach scheduled maintenance as activities

    Work order records from the Gearbox CSV export load into Odoo crm.lead with contractor references resolving to the partner_id created in step 3. Custom date fields preserve the original work order date. For contractors with multiple work orders, the oldest becomes the lead name and subsequent orders are appended as activity records. Scheduled maintenance entries load as Odoo mail.message activity records linked to the corresponding lead with the schedule date as date_deadline and service type as the activity summary.

  5. Run a sample migration with field-level diff and validate record counts

    A representative slice — typically 200–500 records spanning contractors, work orders, and scheduled maintenance — migrates first. FlitStack generates a field-level diff showing source value versus destination field for every mapped column. You verify that vehicle_id, license_plate, work_order_stage, and original create dates are correct. Record counts per object are validated against the Gearbox export totals. No records are deleted during the sample — only test records are created and can be deleted before the full run.

  6. Execute full migration with delta pickup and post-migration audit

    Full migration runs against the production Odoo database. A delta-pickup window (24–48 hours) captures any new work orders or contractor updates made in Gearbox during the cutover. All operations are logged to an audit log with source record ID and destination Odoo record ID. If the post-migration reconciliation count does not match the expected totals, one-click rollback reverts Odoo to its pre-migration state. After rollback is confirmed clean, the full run re-commits. FlitStack delivers the audit log CSV and a Gearbox workflow-export PDF for your Odoo admin to use during automation rebuild.

Platform deep dives

Context on both ends of the pair

Gearbox logo

Gearbox

Source

Strengths

  • Five-module structure (Maintenance + 4 optional) lets teams scope cost to capability.
  • Native Geotab integration for telematics-driven preventive maintenance triggers.
  • Compliance module purpose-built for fleet-specific document expiry tracking.
  • Multi-site inventory with stock transfers handles distributed parts depots.
  • Traffic-light status visualisation reduces daily-fleet-status overhead.

Weaknesses

  • Catalog website is wrong (points to a video game studio), creating vendor identification confusion.
  • Edition-tier API access gates some objects behind upgrades.
  • Not positioned as an end-to-end FSM platform — dispatch and technician routing are not core strengths.
  • Sales-led pricing with no published per-asset rate.
  • Modest independent review footprint compared to leading FSM platforms.
Odoo CRM logo

Odoo CRM

Destination

Strengths

  • Modular open-source architecture lets teams start with CRM and add ERP apps as needs grow, all sharing one PostgreSQL database.
  • Free Community edition with no contact limits and full source code access means zero licensing cost for evaluation and small deployments.
  • Drag-and-drop Kanban pipeline with AI lead scoring gives a visual, prioritized view of the sales funnel without requiring custom configuration.
  • Native integrations with email, live chat, SMS, VoIP, WhatsApp, and social media feed all inbound leads into a single unified inbox.
  • Active Odoo Community Association (OCA) maintains dozens of community-maintained modules on GitHub for extended functionality.

Weaknesses

  • Gmail and email integration reliability is a recurring complaint — threads drop and conversations scatter across inboxes, disrupting sales team workflows.
  • Enterprise edition pricing stacks quickly: multiple apps at per-user rates ($25–$50/user/month) plus Odoo.sh hosting costs more than many SMBs anticipate.
  • Setup and configuration complexity increases significantly once custom fields, automation rules, and multiple installed modules are in play.
  • Odoo.sh trial databases run on a version (e.g., 18.3) that is not directly migratable to Odoo.sh, blocking the assisted migration path Odoo advertises.
  • Version upgrades between major Odoo releases (e.g., 17→18) frequently break custom module view definitions and XPath expressions, requiring manual remediation.

Complexity grading

How hard is this migration?

Standard CRM migration. All 8 core objects map 1:1 between Gearbox and Odoo CRM.

B

Overall complexity

Standard migration

Derived from compatibility, mapping clarity, API constraints, and data volume across Gearbox and Odoo CRM.

  • Object compatibility

    A

    All 8 core objects map 1:1 between Gearbox and Odoo CRM.

  • Field mapping clarity

    C

    Field mapping is derived from defaults — final spec confirmed during the sample migration.

  • Timeline complexity

    B

    8-object category — typical timelines run 2–7 days end-to-end.

  • API constraints

    B

    Gearbox: Not publicly documented..

  • Data volume sensitivity

    B

    Gearbox doesn't expose a bulk API — REST + parallelization used for high-volume runs.

Estimator

Estimate your Gearbox to Odoo CRM migration cost

Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.

Step 1

What are you migrating?

Pick a category, then your source and destination platforms.

Category

FAQ

Frequently asked questions about Gearbox to Odoo CRM data migrations

Answers to the questions buyers ask most during Gearbox to Odoo CRM migration scoping. Not seeing yours? Book a call.

Can't find your answer?

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Book a free 30 minute consultation

Straightforward Gearbox-to-Odoo CRM migrations — covering contractors, work orders, and current-year maintenance history for under 10,000 records — typically complete in 3 to 5 days of clock time. Complex setups with heavy custom fields, value-by-value pick-list mapping, or records exceeding 50,000 extend to 2 to 3 weeks. The Odoo custom-field creation step and Gearbox CSV export validation are the longest planning tasks.

Adjacent paths

Related migrations to explore

Ready when you are

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