Migrate your FastTrack data
Helpdesk CRM for mid-market support teams with real-time data pipelines and GraphQL-based rewards integrations. Best suited for organizations migrating from fragmented email-support workflows into a unified inbox.
In its favor
Why people choose FastTrack
The signal that keeps FastTrack on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Real-time event-to-action pipeline — FastTrack processes player and customer events with sub-second latency, enabling campaigns and rewards to trigger inside the same session a customer is active in.
Built-in Rewards module with gamification primitives (challenges, tournaments, progression mechanics) avoids the need for a separate loyalty platform stitched in over the top of the CRM.
Singularity Model personalization picks content, channel, and timing per recipient using machine-learning rather than rule-based segmentation — useful for high-volume operators where manual segmentation doesn't scale.
Native iGaming integrations cover 35+ platforms (EveryMatrix, GiG, Pragmatic Solutions, EGT Digital, others) plus 20+ email/SMS providers, so operators can plug in without rebuilding ETL.
Jurisdiction-aware compliance and responsible-gaming monitoring is built into the CRM layer rather than added downstream, important for regulated operators across Malta, UK, US, and other markets.
Pricing is opaque — every quote is sales-led, which slows evaluation against alternatives like Optimove, Smartico, Xtremepush, or Solitics.
Vertical specialization means non-iGaming teams find the data model (players, wagers, deposits, bonuses, RG flags) doesn't map cleanly to general e-commerce or B2B SaaS use cases.
Heavy reliance on the Singularity ML model creates a black-box concern — some operators want explicit rule control rather than algorithm-driven decisions, especially for compliance-sensitive campaigns.
Custom Events and Rewards data sit in different storage tiers, so migrating off FastTrack requires preserving both transactional and event-stream history separately rather than as a single export.
Bonus abuse detection (Greco) is a separate add-on rather than a built-in CRM feature, so operators that don't license it lose value-modeling continuity when they migrate away.
Reasons to switch
Why people leave FastTrack
The recurring reasons buyers give for replacing FastTrack. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where FastTrack fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
FastTrack pricing overview
FastTrack publishes contact-based pricing tiers that scale with team size and feature set. Entry-level covers basic ticket management; mid-tier adds automation and integrations; enterprise tier includes dedicated support, custom contract terms, and advanced security controls. No public per-user price is listed — FastTrack requires a sales conversation to generate a quote.
AI-Native CRM
Tier 1 of 3
Custom (sales-led)
What's included
Need help selecting your CRM?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on FastTrack's schedule — see our quote-based pricing →
What gets migrated
FastTrack object support
Object-by-object support for FastTrack migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are the primary helpdesk object. Standard fields (subject, body, status, priority, created_at, updated_at) map 1:1. Custom ticket fields require field-level mapping before import.
Customers
Fully supportedCustomer records include contact info, company association, and lifecycle stage. We preserve the email address as the primary key and map any custom contact properties to the destination schema.
Companies
Mapping requiredCompany records are standard but some deployments use a separate Account object with custom industry or tier fields. We map these at the field level and flag any required- field gaps before import.
Agents
Fully supportedAgent records include name, email, role, and team assignment. We map Agent IDs to the destination user table and preserve role-based permissions where the target supports it.
Teams
Fully supportedTeams are containers for Agents with optional routing rules. We preserve team structure and re-link agents to their teams in the destination system.
Conversations
Fully supportedEach ticket has one or more conversation threads. We preserve the full message history including internal notes versus public replies by mapping the reply-type flag. Attachments are handled as linked media records.
Attachments
Mapping requiredAttachments are stored as URLs or blobs depending on the plan tier. We download and re-upload files to the destination storage and update attachment URLs accordingly. Large file batches may require chunked handling.
Custom Events
Fully supportedCustom Events are tracked via the /v1/integration/custom REST endpoint with fields for notification_type, user_id, origin, timestamp, and a flexible data payload. We can migrate custom event history by replaying events through this endpoint.
Tags
Mapping requiredTags are flat string labels applied to tickets and customers. Some plans restrict tag namespaces. We normalize tag strings and deduplicate across records.
Knowledge Base Articles
Mapping requiredKB articles are associated with ticket resolution flows. We migrate article content, categories, and internal/external visibility flags. Linkage to resolved tickets requires post-migration validation.
Rewards Program Data
Mapping requiredRewards are managed via a separate GraphQL API with front-end widget integration. Points balances, tier history, and redemption logs are migrated as custom objects and re-linked to customer records.
Users (Admin/Owner)
Fully supportedUser records include admin vs. agent role, email, name, and timezone. We map these to the destination user table preserving role and access-level assignments.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are the primary helpdesk object. Standard fields (subject, body, status, priority, created_at, updated_at) map 1:1. Custom ticket fields require field-level mapping before import. |
| Customers | Fully supported | Customer records include contact info, company association, and lifecycle stage. We preserve the email address as the primary key and map any custom contact properties to the destination schema. |
| Companies | Mapping required | Company records are standard but some deployments use a separate Account object with custom industry or tier fields. We map these at the field level and flag any required- field gaps before import. |
| Agents | Fully supported | Agent records include name, email, role, and team assignment. We map Agent IDs to the destination user table and preserve role-based permissions where the target supports it. |
| Teams | Fully supported | Teams are containers for Agents with optional routing rules. We preserve team structure and re-link agents to their teams in the destination system. |
| Conversations | Fully supported | Each ticket has one or more conversation threads. We preserve the full message history including internal notes versus public replies by mapping the reply-type flag. Attachments are handled as linked media records. |
| Attachments | Mapping required | Attachments are stored as URLs or blobs depending on the plan tier. We download and re-upload files to the destination storage and update attachment URLs accordingly. Large file batches may require chunked handling. |
| Custom Events | Fully supported | Custom Events are tracked via the /v1/integration/custom REST endpoint with fields for notification_type, user_id, origin, timestamp, and a flexible data payload. We can migrate custom event history by replaying events through this endpoint. |
| Tags | Mapping required | Tags are flat string labels applied to tickets and customers. Some plans restrict tag namespaces. We normalize tag strings and deduplicate across records. |
| Knowledge Base Articles | Mapping required | KB articles are associated with ticket resolution flows. We migrate article content, categories, and internal/external visibility flags. Linkage to resolved tickets requires post-migration validation. |
| Rewards Program Data | Mapping required | Rewards are managed via a separate GraphQL API with front-end widget integration. Points balances, tier history, and redemption logs are migrated as custom objects and re-linked to customer records. |
| Users (Admin/Owner) | Fully supported | User records include admin vs. agent role, email, name, and timezone. We map these to the destination user table preserving role and access-level assignments. |
Gotchas
What to watch for in FastTrack migrations
Issues we've hit on past FastTrack migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Migration API rate limits throttle large imports
Corrupt or unreadable source items block migration
Export always runs to current date with no custom end date
Custom Event schema varies by plan tier
Enterprise implementation can take 1–2 months
| Severity | Issue |
|---|---|
| High | Migration API rate limits throttle large imports |
| High | Corrupt or unreadable source items block migration |
| Medium | Export always runs to current date with no custom end date |
| Medium | Custom Event schema varies by plan tier |
| Low | Enterprise implementation can take 1–2 months |
Leaving FastTrack?
Where FastTrack customers move next
12 destinations FastTrack can migrate to.
How a FastTrack migration works
Four steps, FastTrack-specific
Connect
API key (per-tenant credentials issued via FastTrack admin portal) into FastTrack. Scopes limited to read-only on the data we move.
Map
We translate FastTrack-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate FastTrack quirks before production.
Migrate
Full migration with FastTrack rate-limit handling. Rollback available throughout.
FAQ
FastTrack migration FAQ
Answers to the questions buyers ask most during FastTrack migration scoping. Not seeing yours? Book a call.
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Free scoping call with a migration engineer. Tell us about your FastTrack setup and destination — written quote back within a business day.