Migrate your Dispatch Pro data
AI-powered dispatch optimization layer for ServiceTitan field service operations. Manages technician routing, job prioritization, and day-fill logic as an add-on module for residential service businesses.
In its favor
Why people choose Dispatch Pro
The signal that keeps Dispatch Pro on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Dispatch Pro automates job-to-technician matching based on skills, licenses, and geographic zones, eliminating hours of manual scheduling work for dispatchers managing large field crews.
The eight-level priority bucket system lets HVAC, plumbing, and field service managers ensure urgent recalls and warranty jobs always route ahead of routine maintenance work.
When the dispatch board is underbooked, Dispatch Pro proactively fills technician schedules for the highest-performing technicians, maximizing revenue per truck roll.
Technician settings within Dispatch Pro enforce that the right field worker — with the correct trade license and zone clearance — is assigned to each job, reducing compliance risk and failed visits.
Dispatch Pro is a native ServiceTitan Pro-tier module, so it integrates directly with the existing ServiceTitan CRM, invoicing, and inventory data without requiring a third-party integration layer.
Slow support response times frustrate users who encounter issues during critical dispatch periods — one G2 reviewer cited that support tickets take much time to resolve.
Major software upgrades in ServiceTitan have been reported to break or change existing dispatch workflows, forcing dispatchers to relearn their tools after each release.
Some users feel the platform has more features than they need and at a higher cost than simpler standalone dispatch tools, prompting consideration of alternatives like Housecall Pro or Jobber.
Interface responsiveness is a recurring complaint, with reviewers noting process speed lags that become frustrating during high-volume dispatch days.
Reasons to switch
Why people leave Dispatch Pro
The recurring reasons buyers give for replacing Dispatch Pro. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Dispatch Pro fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Dispatch Pro pricing overview
Dispatch Pro is priced at $138 per Managed Technician per month as a module within the ServiceTitan platform. There is no standalone Dispatch Pro license — it requires an active ServiceTitan subscription. Pricing is accessed via the ServiceTitan Pro products page or through a dedicated sales contact.
Managed Technician Commitment Tier
Tier 1 of 2
$138/technician/month
What's included
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Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Dispatch Pro's schedule — see our quote-based pricing →
What gets migrated
Dispatch Pro object support
Object-by-object support for Dispatch Pro migrations. Per-pair details surface during scoping.
Customers
Fully supportedCustomer records in Dispatch Pro are standard ServiceTitan Contact objects with address, phone, and email. We migrate them 1:1 with all associated custom properties intact.
Jobs (Work Orders)
Fully supportedJobs are the primary dispatch object. We migrate job records including scheduled start times, arrival windows, assigned technician, priority level, zone, and business unit. Jobs created by Dispatch Pro optimization versus manual scheduling carry no distinguishing flag — we note this for the customer during scoping.
Technicians
Fully supportedTechnician profiles include skills, trade licenses, service zones, and region assignments. All technician properties migrate. Note that Dispatch Pro fills underbooked days for best-performing technicians first — this behavior does not carry over and must be reconfigured in the destination system.
Priority Levels
Mapping requiredDispatch Pro supports up to eight priority buckets. Priority is stored as a reference value in the Job record. We map these to the destination system's priority structure and flag any buckets that have no equivalent in the target.
Zones
Fully supportedGeographic zones assigned to jobs and technicians migrate as lookup values. Zone definitions themselves are part of ServiceTitan configuration and we handle them as structured reference data.
Business Units
Mapping requiredBusiness units segment operations (e.g., Residential vs. Commercial). We map the business unit assignment on each job record. If the destination has a different business unit schema, we apply a mapping table at import time.
Attachments
Mapping requiredJob attachments (photos, documents, signatures) are stored in ServiceTitan's file store. We extract and transfer binary attachments where accessible via API. Large-volume attachment migrations may require chunking.
Custom Properties
Mapping requiredServiceTitan supports custom fields on jobs and customers. We migrate all active custom property values and flag any custom fields that exist in the source but have no corresponding field in the destination for manual follow-up.
| Object | Support | Notes |
|---|---|---|
| Customers | Fully supported | Customer records in Dispatch Pro are standard ServiceTitan Contact objects with address, phone, and email. We migrate them 1:1 with all associated custom properties intact. |
| Jobs (Work Orders) | Fully supported | Jobs are the primary dispatch object. We migrate job records including scheduled start times, arrival windows, assigned technician, priority level, zone, and business unit. Jobs created by Dispatch Pro optimization versus manual scheduling carry no distinguishing flag — we note this for the customer during scoping. |
| Technicians | Fully supported | Technician profiles include skills, trade licenses, service zones, and region assignments. All technician properties migrate. Note that Dispatch Pro fills underbooked days for best-performing technicians first — this behavior does not carry over and must be reconfigured in the destination system. |
| Priority Levels | Mapping required | Dispatch Pro supports up to eight priority buckets. Priority is stored as a reference value in the Job record. We map these to the destination system's priority structure and flag any buckets that have no equivalent in the target. |
| Zones | Fully supported | Geographic zones assigned to jobs and technicians migrate as lookup values. Zone definitions themselves are part of ServiceTitan configuration and we handle them as structured reference data. |
| Business Units | Mapping required | Business units segment operations (e.g., Residential vs. Commercial). We map the business unit assignment on each job record. If the destination has a different business unit schema, we apply a mapping table at import time. |
| Attachments | Mapping required | Job attachments (photos, documents, signatures) are stored in ServiceTitan's file store. We extract and transfer binary attachments where accessible via API. Large-volume attachment migrations may require chunking. |
| Custom Properties | Mapping required | ServiceTitan supports custom fields on jobs and customers. We migrate all active custom property values and flag any custom fields that exist in the source but have no corresponding field in the destination for manual follow-up. |
Gotchas
What to watch for in Dispatch Pro migrations
Issues we've hit on past Dispatch Pro migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Dispatch Pro is a ServiceTitan-only licensed module
Optimization behavior may not carry over after migration
Slow support response during migration cutover
Eight priority levels may not map 1:1 to destination CRM
| Severity | Issue |
|---|---|
| High | Dispatch Pro is a ServiceTitan-only licensed module |
| Medium | Optimization behavior may not carry over after migration |
| Medium | Slow support response during migration cutover |
| Low | Eight priority levels may not map 1:1 to destination CRM |
Leaving Dispatch Pro?
Where Dispatch Pro customers move next
12 destinations Dispatch Pro can migrate to.
How a Dispatch Pro migration works
Four steps, Dispatch Pro-specific
Connect
ServiceTitan API authentication (documented in official docs) into Dispatch Pro. Scopes limited to read-only on the data we move.
Map
We translate Dispatch Pro-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Dispatch Pro quirks before production.
Migrate
Full migration with Dispatch Pro rate-limit handling. Rollback available throughout.
FAQ
Dispatch Pro migration FAQ
Answers to the questions buyers ask most during Dispatch Pro migration scoping. Not seeing yours? Book a call.
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Migrate Dispatch Pro.
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Free scoping call with a migration engineer. Tell us about your Dispatch Pro setup and destination — written quote back within a business day.