CRM migration

Migrate from Comarch Marketing Automation to HubSpot

Field-level mapping, validation, and rollback between Comarch Marketing Automation and HubSpot. We move data and schema; workflows are rebuilt natively in HubSpot.

Comarch Marketing Automation logo

Comarch Marketing Automation

Source

HubSpot

Destination

HubSpot logo

Compatibility

91%

10 of 11

objects map 1:1 between Comarch Marketing Automation and HubSpot.

Complexity

BStandard

Timeline

48–72 hours

Rollback included Accuracy guarantee Field-level validation

Overview

What this migration involves

Comarch Marketing Automation is an enterprise loyalty and marketing automation platform built around contacts, accounts, campaigns, automation rules, and loyalty program data. It stores contact profiles with engagement history, account hierarchies, campaign membership, and loyalty tier information. Comarch customers — particularly mid-to-enterprise wholesale, B2B, and retail organizations — often hold both CRM data and marketing automation data within Comarch's ecosystem. HubSpot organizes customer data around Contacts, Companies, Deals, and a lifecycle stage model that tracks a contact's progression from subscriber through customer. HubSpot also supports custom properties for extensibility and has a native campaign membership model for tracking which contacts have entered specific marketing programs. The challenge when migrating from Comarch to HubSpot is translating Comarch's loyalty program attributes and campaign engagement history into HubSpot's CRM-native properties, mapping Comarch's account-contact associations to HubSpot's multi-company association model, and handling Comarch's automation sequences and workflow rules, which have no direct HubSpot equivalent. FlitStack AI reads Comarch contact profiles, account records, campaign membership data, and custom loyalty properties via API. We map contact fields to HubSpot contacts, Comarch account fields to HubSpot companies, and preserve campaign engagement history as custom properties on HubSpot contacts. Comarch automation rules and workflow sequences cannot migrate — they require manual rebuild using HubSpot's automation tools. FlitStack sequences the migration so parent accounts resolve before contacts land, and we run a delta-pickup window during cutover to capture in-flight changes.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

Comarch Marketing Automation logo

Comarch Marketing Automation

What's pushing teams away

  • Automation rules lack flexibility for cross-region customer journeys, requiring workarounds when managing loyalty programs that span multiple EU jurisdictions or business units.
  • Reporting dashboards offer limited deep customization for EU compliance exports and industry-specific KPIs, forcing teams to manually reconcile data for regulatory submissions.
  • Smaller German logistics and accounting tools lack native connectors, creating integration gaps that require extra development effort or third-party middleware.
  • The user interface is described as less modern compared to newer SaaS alternatives, and bulk actions require more steps than expected, slowing down marketing operations teams.
  • SMS deliverability to certain EU countries is inconsistent, which disrupts time-sensitive restock alerts and other transactional messaging for B2B customers.

Choosing

HubSpot logo

HubSpot

What's pulling them in

  • Lowest barrier to entry of any major CRM — the free tier with unlimited contacts lets teams validate fit before committing to a paid plan, according to G2 and Capterra reviewers.
  • Native integration between the CRM and sales engagement tools (sequences, email tracking, dialer) means no separate sync configuration, a theme across G2 Sales Hub reviews.
  • Pipeline visualization, deal tracking, and automated workflows are consistently praised as intuitive and easy to set up without developer involvement.
  • Strong onboarding for new team members — reviewers on Capterra and G2 highlight how quickly new reps become productive without formal training.
  • The HubSpot platform ecosystem (Marketing, Sales, Service, CMS hubs) allows growing companies to consolidate tools without building new integrations.

Object mapping

How Comarch Marketing Automation objects map to HubSpot

Each row shows how a Comarch Marketing Automation object lands in HubSpot, including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

Comarch Marketing Automation

Contact / Contact Profile

maps to

HubSpot

Contact

1:1
Fully supported

Comarch contact profiles map directly to HubSpot contacts. Comarch stores contact name, email, phone, job title, and engagement history — all of which map to HubSpot's standard contact properties. Comarch's loyalty tier and point balance migrate as HubSpot custom properties since HubSpot has no native loyalty module.

Comarch Marketing Automation

Account / Business Partner

maps to

HubSpot

Company

1:1
Fully supported

Comarch business partner accounts map to HubSpot companies. Comarch stores account name, domain, industry, employee count, and annual revenue — these map to HubSpot's company name, website, industry, number of employees, and annual revenue fields. Parent-child account hierarchies in Comarch map to HubSpot's parent company field.

Comarch Marketing Automation

Campaign Membership / Program Enrollment

maps to

HubSpot

Contact + Custom Properties

1:1
Fully supported

Comarch campaign enrollment data — which campaigns a contact entered, enrollment date, and campaign status — migrates to HubSpot contacts as a series of custom properties tracking campaign names and enrollment dates. HubSpot's native campaigns track list membership and email metrics separately, so we preserve the enrollment record as a property for continuity.

Comarch Marketing Automation

Loyalty Tier Status

maps to

HubSpot

Contact Custom Property (tier_status)

1:1
Fully supported

Comarch loyalty tier levels (Bronze, Silver, Gold, Platinum, etc.) have no HubSpot native equivalent. FlitStack creates a tier_status custom property on HubSpot contacts and maps the tier value directly. This preserves the loyalty status for segmentation and reporting in HubSpot.

Comarch Marketing Automation

Loyalty Point Balance

maps to

HubSpot

Contact Custom Property (loyalty_points)

1:1
Fully supported

Comarch stores accumulated loyalty points per contact. These migrate to a loyalty_points custom numeric property on HubSpot contacts. HubSpot's workflow engine can reference this property for automation triggers, but the point redemption logic must be rebuilt in HubSpot workflows by your team, using HubSpot's workflow builder and related tools.

Comarch Marketing Automation

Engagement History (opens, clicks, website visits)

maps to

HubSpot

Contact Custom Properties + Engagement Log

1:1
Fully supported

Comarch tracks contact engagement across email campaigns and website behavior. Open and click history migrates as custom datetime and count properties on HubSpot contacts. Active engagement signals (last email open, last website visit) map to HubSpot's contact properties for use in HubSpot's lead scoring model.

Comarch Marketing Automation

Automation Sequences / Workflow Rules

maps to

HubSpot

N/A

1:1
Fully supported

Comarch automation sequences and cross-region customer journey rules have no HubSpot equivalent and cannot migrate. FlitStack exports the Comarch automation definitions as a structured reference document your HubSpot admin uses to rebuild sequences in HubSpot workflows. Timeline and trigger logic must be recreated.

Comarch Marketing Automation

Campaign Metadata (name, type, start/end dates)

maps to

HubSpot

Campaign + Custom Properties

1:1
Fully supported

Comarch campaign metadata — campaign name, type (loyalty, promotional, lifecycle), start date, and end date — maps to HubSpot campaigns. HubSpot campaigns store list membership and email performance data, so campaign metadata is preserved for reference. This mapping ensures that all campaign timing information is available in HubSpot for reporting and segmentation purposes.

Comarch Marketing Automation

Custom Contact Properties / Extended Attributes

maps to

HubSpot

Contact Custom Properties

1:1
Fully supported

Comarch extended contact attributes — regional flags, segment codes, preference data — migrate as HubSpot custom contact properties. FlitStack creates these properties in HubSpot during setup and maps the data value-by-value. Custom property names are normalized to HubSpot's naming conventions (lowercase, no spaces).

Comarch Marketing Automation

Contact-Account Association (primary + secondary)

maps to

HubSpot

Contact + Company Association

many:1
Fully supported

Comarch contacts can have a primary account and secondary accounts. HubSpot contacts can associate to multiple companies via the associations model. FlitStack maps Comarch's primary account to HubSpot's primary company association and secondary accounts to additional HubSpot company associations on the contact.

Comarch Marketing Automation

User / Owner (sales rep assigned to contact)

maps to

HubSpot

Contact Owner (HubSpot user)

1:1
Fully supported

Comarch user assignments on contacts map to HubSpot contact owners. FlitStack resolves Comarch user emails against HubSpot user emails — matched users receive the contact owner assignment. Unmatched users are flagged before migration so your team either invites them to HubSpot or reassigns records to a fallback owner.

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

Comarch Marketing Automation logo

Comarch Marketing Automation gotchas

High

Partner-managed enterprise deployments complicate data extraction

High

Automation journey logic does not export from Comarch

Medium

No publicly documented API rate limits for Comarch Marketing Automation

Medium

Data Import and Export Tools feature is tier-dependent

Medium

Loyalty program tier structures are often deeply customized

HubSpot logo

HubSpot gotchas

High

Marketing Contacts billing model is migration-critical

High

Feature tier gating is not visible until onboarding

Medium

Mandatory onboarding fees inflate year-one cost

Medium

HubSpot CSV importer cannot migrate engagements or attachments

Medium

Custom objects require Enterprise and a pre-existing schema

Pair-specific challenges

  • Comarch loyalty tier and point data have no native HubSpot equivalent

    HubSpot's CRM does not include a loyalty management module. Comarch's loyalty tier levels, point balances, and enrollment dates must be stored as HubSpot custom contact properties. FlitStack creates these custom properties during migration setup, but the redemption logic, tier-based triggers, and loyalty-specific automation that exist in Comarch have no HubSpot native equivalent — your team must rebuild loyalty automation in HubSpot workflows or evaluate a third-party loyalty integration. Historical tier and point data is preserved for reference and segmentation.

  • Comarch automation sequences do not migrate — cross-region workflows require rebuild

    Comarch automation rules governing cross-region customer journeys, loyalty-triggered campaigns, and triggered messages operate within Comarch's workflow engine and have no direct equivalent in HubSpot's automation model. FlitStack exports Comarch automation definitions as a structured reference document your HubSpot admin uses to rebuild sequences using HubSpot workflows and sequences. This is manual work — the logic, triggers, delays, and conditions must be recreated. Timeline expectations should account for this rebuild effort.

  • Campaign membership migrates as property data, not HubSpot's campaign object

    Comarch campaign enrollment records — which campaigns a contact entered, enrollment dates, and progression — do not map directly to HubSpot's campaign membership model. HubSpot campaigns track list membership and email engagement metrics. FlitStack preserves Comarch campaign enrollment as custom properties on HubSpot contacts (campaign_enrollments, first_campaign_enrollment_date). This gives you the enrollment history for reporting, but campaign performance metrics (opens, clicks, conversions) are tied to HubSpot email activity, not Comarch's campaign history.

  • Contact-to-account associations require HubSpot multi-company setup

    Comarch contacts can have a primary account and multiple secondary account associations. HubSpot contacts associate to companies via the native associations model, which supports multiple company associations. FlitStack maps Comarch's primary account to HubSpot's primary company association and secondary accounts to additional associations. Your HubSpot admin should configure the multi-company association visibility in HubSpot's contact record settings before migration so secondary associations are visible to sales reps. This also includes setting up the appropriate company record type hierarchy to reflect Comarch's parent-child account structure within HubSpot.

  • Comarch engagement scores map to HubSpot custom properties, not native scoring

    Comarch may store contact engagement scores based on email opens, website visits, and campaign participation. HubSpot has a native contact scoring model, but Comarch engagement scores do not map directly into it. FlitStack migrates Comarch engagement scores as a custom numeric property (comarch_engagement_score) on HubSpot contacts. Your team can use this as a reference value or integrate it into HubSpot's custom scoring model via HubSpot workflows. If your organization relies on these scores for segmentation or priority routing, you should configure HubSpot's custom scoring workflow to incorporate the migrated values, adjusting thresholds to match Comarch's original scale.

Migration approach

Six steps for a successful Comarch Marketing Automation to HubSpot data migration

  1. Set up HubSpot custom properties before migration

    Before data moves, FlitStack creates all custom properties needed for the migration — loyalty_tier, loyalty_points_balance, loyalty_enrollment_date, campaign_enrollments, comarch_engagement_score, segment_code, and any other Comarch extended attributes. We deliver a schema setup plan based on your Comarch data export so your HubSpot admin can review and approve custom property names and types before the migration runs. This ensures the destination schema is ready before any records land.

  2. Resolve Comarch users to HubSpot users by email

    FlitStack matches Comarch contact owners and deal owners to HubSpot users by email address. Unmatched owners are flagged in the migration plan — your team either creates HubSpot user accounts for them or assigns records to a fallback owner before migration commits. No record lands without a resolved HubSpot owner. This matching process also updates the owner history on each record, ensuring that attribution and audit trails remain intact after migration.

  3. Migrate accounts first, then contacts, then campaign enrollment and deal data

    HubSpot's foreign-key model requires companies to exist before contacts can associate to them. We sequence the migration: accounts map to HubSpot companies, then contacts map to HubSpot contacts with primary and secondary company associations, then campaign enrollment data populates the campaign_enrollments property on contacts, then deals attach to the correct contacts and companies. This order ensures foreign keys resolve correctly on the first pass.

  4. Run a sample migration with field-level diff before full run

    A representative slice — typically 100–500 records spanning contacts, companies, deals, and campaign membership data — migrates first. We generate a field-level diff showing source values against destination values so you can verify loyalty property mapping, campaign enrollment preservation, and owner resolution. You approve the sample before the full run commits. This step also validates data type conversions, ensures that custom property types match HubSpot's schema, and flags any discrepancies for pre-migration cleanup.

  5. Execute full migration with delta-pickup window and audit log

    The full migration runs against your HubSpot account. A delta-pickup window (typically 24–48 hours) captures any Comarch records modified during the cutover. FlitStack's audit log records every operation — record created, property mapped, owner resolved. One-click rollback is available if reconciliation fails. After go-live, we deliver a reconciliation report comparing Comarch record counts against HubSpot record counts by object type.

Platform deep dives

Context on both ends of the pair

Comarch Marketing Automation logo

Comarch Marketing Automation

Source

Strengths

  • AI-powered segmentation and recommendation engine applied across zero and first-party customer data.
  • Multichannel orchestration covering email, SMS, push, direct mail, Facebook, and call-center from a single platform.
  • Loyalty management tightly integrated with marketing automation for B2B, B2C, and B2E program types.
  • Dozens of KPIs including churn prediction, CLV, NPS, and industry benchmarking delivered through Comarch BI Point.
  • EU and GDPR compliance posture, with dedicated support for German regulatory frameworks in enterprise deployments.

Weaknesses

  • UI described as less modern compared to newer SaaS alternatives; bulk operations require more steps.
  • Automation rules lack cross-region flexibility, complicating multi-jurisdiction loyalty program management.
  • Native integrations missing for smaller European logistics and accounting tools, requiring custom development.
  • Reporting dashboard has limited deep customization for EU compliance exports and wholesale-specific KPIs.
  • SMS deliverability to certain EU countries is inconsistent, affecting time-sensitive transactional alerts.
HubSpot logo

HubSpot

Destination

Strengths

  • Genuinely useful free CRM tier with no seat limit on contact records.
  • All-in-one sales engagement layer (sequences, email tracking, calling, dialer) embedded natively in the CRM, eliminating a separate integration.
  • Intuitive interface and fast onboarding for individual reps, per G2 and Capterra reviews.
  • Workflow automation triggers across contacts, deals, and tickets with a visual builder.
  • API coverage for all standard objects including custom objects at Enterprise tier.

Weaknesses

  • Pricing model is contact-based at the marketing layer — importing all records as marketing contacts can multiply the monthly bill by 4×.
  • Feature tier cliffs are frequent surprises: sequences, calling, advanced reporting, and quoting are all gated, often requiring plan upgrades mid-implementation.
  • Mandatory onboarding fees at Professional ($1,500) and Enterprise ($3,500) are not prominently disclosed on the pricing page.
  • API rate limits are restrictive for bulk migration — burst limits of 100-200 req/10sec and search endpoint limits of 4 req/sec require careful job queuing.
  • Custom objects, additional pipelines, and advanced forecasting are Enterprise-only, making cost projections difficult for growing teams.

Complexity grading

How hard is this migration?

Standard CRM migration. 1 of 8 objects need a mapping; the rest are 1:1.

B

Overall complexity

Standard migration

Derived from compatibility, mapping clarity, API constraints, and data volume across Comarch Marketing Automation and HubSpot.

  • Object compatibility

    B

    1 of 8 objects need a mapping; the rest are 1:1.

  • Field mapping clarity

    C

    Field mapping is derived from defaults — final spec confirmed during the sample migration.

  • Timeline complexity

    B

    8-object category — typical timelines run 2–7 days end-to-end.

  • API constraints

    B

    Comarch Marketing Automation: Not publicly documented; varies by enterprise contract.

  • Data volume sensitivity

    B

    Comarch Marketing Automation doesn't expose a bulk API — REST + parallelization used for high-volume runs.

Estimator

Estimate your Comarch Marketing Automation to HubSpot migration cost

Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.

Step 1

What are you migrating?

Pick a category, then your source and destination platforms.

Category

FAQ

Frequently asked questions about Comarch Marketing Automation to HubSpot data migrations

Answers to the questions buyers ask most during Comarch Marketing Automation to HubSpot migration scoping. Not seeing yours? Book a call.

Can't find your answer?

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Book a free 30 minute consultation

Most Comarch-to-HubSpot migrations complete in 48–72 hours of clock time for under 50,000 contact records. Larger setups with 500k+ records or complex loyalty attribute mapping (tier levels, point balances, campaign enrollment history) extend to 5–10 days. The longest planning step is mapping Comarch custom loyalty properties to HubSpot custom properties and documenting the automation rebuild reference for your HubSpot admin.

Adjacent paths

Related migrations to explore

Ready when you are

Move from Comarch Marketing Automation.
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