CRM migration
Field-level mapping, validation, and rollback between Brivity and Salesforce Sales Cloud. We move data and schema; workflows are rebuilt natively in Salesforce Sales Cloud.
Brivity
Source
Salesforce Sales Cloud
Destination
Compatibility
9 of 10
objects map 1:1 between Brivity and Salesforce Sales Cloud.
Complexity
BStandard
Timeline
48–72 hours
Overview
Brivity organizes real estate CRM around transactions and agents: a flat transaction record combines property, contacts, agents, and timeline in one object. Salesforce Sales Cloud splits leads and contacts into separate objects, treats deals as Opportunities with a Real Estate Transaction record type, and uses a custom Property__c object for listings. We sequence the migration so parent objects (Properties) land before dependent records (Opportunities). Agents resolve by email match to Salesforce users; unresolvable agents are flagged before migration commits. Custom fields from Brivity (lead source, rating, agent ID, custom transaction fields) migrate as custom fields on their Salesforce equivalents. The migration runs via Salesforce Bulk API against a scoped-read Brivity export, validated with a sample test before the full cutover. A delta-pickup window captures in-flight changes during the cutover so Salesforce reflects Brivity's final state at go-live. During the schema setup, we configure the Real Estate Transaction record type, define stage probability mappings, and ensure pick-list values for status and role are pre-seeded. All timestamps (created date, last modified) are preserved via custom datetime fields to maintain reporting continuity across the transition.
Every standard and custom field arrives verified.
AI proposes the map; you confirm before any record moves.
Parent–child, lookups, and ownership stay linked.
Calls, emails, meetings — with original timestamps.
Documents, uploads, and inline notes move with the record.
Why teams make this switch
Leaving
What's pushing teams away
Choosing
What's pulling them in
Object mapping
Each row shows how a Brivity object lands in Salesforce Sales Cloud, including any object-level transformations, lookup resolution, or schema-design dependencies.
Typical mapping — final map is confirmed during the sample migration step.
Brivity
Contact
Salesforce Sales Cloud
Contact / Lead
1:manyBrivity contacts who have completed at least one transaction (status = Closed) route to Salesforce Contact. Contacts with no closed transaction route to Salesforce Lead. The split is determined by querying Brivity transaction history for each contact and routing accordingly. Both destination records retain a Source_System_ID__c cross-reference.
Brivity
Property / Listing
Salesforce Sales Cloud
Property__c (custom object)
1:1Brivity property records map to a Salesforce custom object we create called Property__c. The object includes fields for address (street, city, state, zip), list price, property status pick-list (Active, Pending, Sold), MLS ID, and a lookup to the primary listing Contact. Property photos migrate as Salesforce Files attached to the Property__c record.
Brivity
Transaction
Salesforce Sales Cloud
Opportunity
1:1Brivity transactions map to Salesforce Opportunities using a 'Real Estate Transaction' record type. The Brivity transaction fields (amount, stage, close date, property link) map to Opportunity fields (Amount, StageName, CloseDate, Property__c lookup). Salesforce record type and page layout assignment happens before data loads so field validation rules fire correctly.
Brivity
Transaction Agent
Salesforce Sales Cloud
OpportunityTeamMember
1:1Brivity transaction agents (listing agent, buyer agent, transaction coordinator) map to Salesforce OpportunityTeamMember records linked to the migrated Opportunity. Each agent's role name maps to a Salesforce TeamRole value. Multi-agent per transaction is supported — each agent gets a separate OpportunityTeamMember record with the appropriate role.
Brivity
Transaction Stage
Salesforce Sales Cloud
Opportunity StageName
1:1Brivity transaction stage values (Active, Under Contract, Closed Won, Closed Lost) map to Salesforce Opportunity StageName pick-list values defined on the Real Estate Transaction record type. Probability and forecast category are re-applied per stage per Salesforce's stage setup. Stage-entry timestamps are preserved as custom datetime fields on Opportunity.
Brivity
Agent / User
Salesforce Sales Cloud
User
1:1Brivity agents are matched to Salesforce users by email address. Matched agents become the Opportunity OwnerId on their respective deals. Unmatched agents are flagged before migration — the team either creates Salesforce users first or assigns those records to a designated fallback owner so no Opportunity lands without an owner.
Brivity
Task / Activity
Salesforce Sales Cloud
Task
1:1Brivity tasks (call logs, follow-up items, showing requests) migrate as Salesforce Tasks. The Subject, Status, Priority, ActivityDate, and Description fields map directly. The Task's WhoId links to the migrated Contact or Lead; the WhatId links to the migrated Opportunity. Original task owners resolve to Salesforce UserId by email match.
Brivity
Calendar Event
Salesforce Sales Cloud
Event
1:1Brivity showing appointments and calendar events migrate to Salesforce Events with original start and end times, subject, and description preserved. Event invitees (contacts) link via EventWhoId to the migrated Contact record. Showings tied to a specific Property__c link via EventWhatId.
Brivity
Note / Attachment
Salesforce Sales Cloud
Note / ContentDocument (Salesforce Files)
1:1Brivity notes migrate to Salesforce Notes (classic object) or Salesforce Files (ContentDocument/ContentVersion) depending on whether the target org uses Lightning Experience. File attachments re-upload to Salesforce Files and link to the parent record (Contact, Opportunity, or Property__c). Salesforce file size limits (25MB default per file) are enforced; oversized files are flagged for manual handling.
Brivity
Action Plan (automated sequence)
Salesforce Sales Cloud
Salesforce Flow
1:1Brivity Action Plans are automated follow-up sequences tied to leads and transactions. Salesforce has no direct equivalent — Flow is the replacement. We extract each Action Plan's trigger conditions, step sequence, delay rules, and message content as a structured reference document so your Salesforce admin can rebuild them in Flow Builder.
| Brivity | Salesforce Sales Cloud | Compatibility | |
|---|---|---|---|
| Contact | Contact / Lead1:many | Fully supported | |
| Property / Listing | Property__c (custom object)1:1 | Fully supported | |
| Transaction | Opportunity1:1 | Fully supported | |
| Transaction Agent | OpportunityTeamMember1:1 | Fully supported | |
| Transaction Stage | Opportunity StageName1:1 | Fully supported | |
| Agent / User | User1:1 | Fully supported | |
| Task / Activity | Task1:1 | Fully supported | |
| Calendar Event | Event1:1 | Fully supported | |
| Note / Attachment | Note / ContentDocument (Salesforce Files)1:1 | Fully supported | |
| Action Plan (automated sequence) | Salesforce Flow1:1 | Fully supported |
Gotchas + challenges
Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.
Brivity gotchas
No public API forces CSV-based migration scoping
Auto Plans and automated sequences do not transfer
IDX website configuration is non-transferable
Add-on pricing creates unpredictable total cost
GCI and commission data may not survive field mapping
Salesforce Sales Cloud gotchas
Workflow Rules and Process Builder are retired
Bulk API batch quota exhaustion during large imports
Storage overage billing is non-obvious
Account-Contact many-to-many relationship mapping
Territory and team member import ordering dependencies
Pair-specific challenges
Migration approach
Set up Salesforce schema for real estate transactions
Before data moves, your Salesforce admin (or our team) creates the Property__c custom object, the Real Estate Transaction record type, and all custom fields identified in the mapping plan. We deliver a schema setup checklist specifying which pick-list values, field types, and page layout assignments are needed so Salesforce is configured before the first record is inserted. This avoids validation-rule failures during the data load.
Resolve Brivity agents to Salesforce users by email
Salesforce requires every Opportunity to have an OwnerId and every Task/Event to have an OwnerId. We match Brivity agent email addresses against your Salesforce user list. Any agent without a Salesforce user account is flagged before migration — your team either creates the user in Salesforce first or designates a fallback owner. No Opportunity or Task lands without a resolvable owner.
Migrate in dependency order: Property__c → Contacts/Leads → Opportunities
Salesforce foreign-key constraints require parent objects to exist before children insert. We load in this order: (1) Property__c records first, (2) Contacts and Leads split by transaction history, (3) Opportunities with Property__c lookup and OpportunityStageName mapping, (4) OpportunityTeamMember records for multi-agent deals, (5) Tasks and Events linked to their parent records. Brivity transaction records are parsed during extraction so the dependency chain is respected at insert time.
Run a sample migration with field-level diff
A representative slice migrates first — typically 100–500 records spanning contacts, properties, transactions, and a few tasks. We generate a field-level comparison between the Brivity source export and the Salesforce destination records so you can verify stage mapping, property lookup resolution, agent-team population, and Opportunity amount accuracy. You sign off on the sample before the full migration run commits. The sample also checks that custom field values are preserved, that email-to-user resolution works for agents, and that the delta-pickup window will capture changes correctly.
Execute full migration with delta-pickup for in-flight changes
The full migration runs against Salesforce using the Bulk API for large record sets. A delta-pickup window (typically 24–48 hours after the initial load) captures any Brivity records created or modified during the cutover. We validate record counts per object, check for insert failures, and confirm that all Opportunity-to-Property__c lookups resolved correctly. Audit logs capture every operation, and one-click rollback is available if reconciliation uncovers unexpected gaps.
Platform deep dives
Brivity
Source
Strengths
Weaknesses
Salesforce Sales Cloud
Destination
Strengths
Weaknesses
Complexity grading
Standard CRM migration. 1 of 8 objects need a mapping; the rest are 1:1.
Overall complexity
Standard migration
Derived from compatibility, mapping clarity, API constraints, and data volume across Brivity and Salesforce Sales Cloud.
Object compatibility
1 of 8 objects need a mapping; the rest are 1:1.
Field mapping clarity
Field mapping is derived from defaults — final spec confirmed during the sample migration.
Timeline complexity
8-object category — typical timelines run 2–7 days end-to-end.
API constraints
Brivity: Not publicly documented.
Data volume sensitivity
Brivity doesn't expose a bulk API — REST + parallelization used for high-volume runs.
Estimator
Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.
Step 1
Pick a category, then your source and destination platforms.
Category
FAQ
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