Migrate your Toast data
Cloud-based restaurant POS with integrated payment processing, employee management, and online ordering. Heavily vertically integrated, making hardware and processing mandatory — migration requires careful planning around a closed ecosystem.
In its favor
Why people choose Toast
The signal that keeps Toast on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Restaurants choose Toast for its fully integrated front-of-house and back-office ecosystem, eliminating the need to stitch together separate payment, ordering, and scheduling tools.
The free Starter Kit with unlimited basic POS features provides a low-friction entry point for small restaurants validating modern POS adoption.
Multi-location Enterprise module enables centralized menu management and consolidated reporting across restaurant groups, appealing to growing chains.
Restaurants appreciate the restaurant-specific UI — table-side ordering, split payments, modifiers, and kitchen display integration require minimal training.
Online ordering and loyalty program integrations are built directly into the platform, reducing third-party dependencies for delivery aggregators.
Mandatory Toast payment processing with higher-than-average fees drives frustration, especially as restaurant volume grows and margins tighten.
Proprietary hardware and locked ecosystem prevent mixing Toast terminals with third-party processors, limiting flexibility when switching providers.
Contract termination fees are reported as costly and opaque, with limited-damages clauses that complicate exit negotiations.
Inconsistent customer support with reported delays and unhelpful responses creates frustration during critical operational issues.
SFTP-based data exports with a 7-day retention window create urgency and risk if restaurants do not pull exports promptly before switching.
Reasons to switch
Why people leave Toast
The recurring reasons buyers give for replacing Toast. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Toast fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Toast pricing overview
Toast's base pricing starts with a free Starter Kit tier, but the actual cost is driven by payment processing fees (a percentage per transaction plus flat fees), add-on modules, and hardware purchases. Mid-tier and Enterprise plans require custom quotes. Forbes reports pricing ranges from $0 to $69 per month, while Capterra lists a starting price of $49 per user per month. Cancellation fees and multi-year contracts are common, and overall cost is frequently cited as higher than competitors.
Starter Kit
Tier 1 of 4
Free
What's included
Need help selecting your HRMS?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Toast's schedule — see our quote-based pricing →
What gets migrated
Toast object support
Object-by-object support for Toast migrations. Per-pair details surface during scoping.
Orders
Fully supportedOrders are the primary transaction record in Toast and include full item-level detail, payment status, and server attribution. We export Orders via SFTP nightly exports or real-time API where available. The schema includes order ID, timestamps, revenue, taxes, and discounts. Migration support is standard and reliable.
Payments
Fully supportedPayment records in Toast capture transaction-level payment method, card type, authorization codes, and settlement status. We map these to the destination payment object and preserve payment processor references. Toast's proprietary processing means payment processor attribution is tied to Toast's gateway.
Menu Items
Mapping requiredMenu Items are configurable objects with pricing, categories, availability windows, and modifier associations. We map Items to the destination catalog but note that item-level images, descriptions, and allergen data require separate export handling. Menu hierarchy (categories, subcategories) is preserved where present in exports.
Modifiers and Modifier Groups
Mapping requiredModifiers are linked to Menu Items and define add-on pricing, required/optional flags, and max-select constraints. Toast's modifier schema supports nested modifiers. We map modifier groups to the destination item customization model but complex conditional modifiers may require field-level translation.
Employees
Mapping requiredEmployee records include names, roles, contact information, and permissions. Toast does not expose full compensation history or payroll data via the standard API. We migrate employee profiles and role assignments, but compensation, benefits, and PTO balances require separate export and are not part of the standard migration set.
Time Entries
Fully supportedTime Entries are available via Toast's nightly SFTP export and include clock-in, clock-out, break duration, and hours worked. We map these to the destination time-tracking object. Overtime flags and tip allocation data are included in the labor export where configured.
Shifts and Scheduling
Mapping requiredShifts define employee scheduling windows and role assignments. Toast scheduling data is part of the HR module and can be exported. We map Shifts to the destination scheduling object, though shift-swap notes and approval workflows do not export cleanly and are noted as manual reconciliation items.
Tables and Sections
Mapping requiredTable and section configuration defines restaurant floor layout, server assignments, and turn times. These are exportable as configuration data. We map table records to the destination floor-plan or table management object, but real-time table status is not historical data and does not migrate.
Vendors and Purchase Orders
Not in this platformToast's vendor management and purchase order functionality is limited and not exposed via public API exports. Inventory receiving and vendor ledger data are not reliably extractable. We do not migrate vendors or purchase orders from Toast; these must be recreated or sourced from separate inventory systems.
Inventory
Mapping requiredToast provides inventory tracking features as part of the POS and back-office suite. Product mix reports and inventory counts are available via SFTP exports. We map stock levels and usage data to the destination inventory object, but real-time inventory reconciliation may require manual post-migration validation.
Customer Profiles
Mapping requiredGuest profiles capture visit history, preferences, and loyalty program data. We map Customer Profiles to the destination contact or guest object, preserving loyalty points and visit frequency. Email and phone opt-in status is preserved as a contact property in the migration.
Checks and Bills
Fully supportedChecks (bills) represent a table session's order grouping and include payment allocation, tip application, and refund status. We map Checks as the session-level object tied to the Order. Check-level tip reporting is preserved for payroll reconciliation.
Cash Management
Mapping requiredCash drawer tracking, bank deposits, and cash-over-short reports are part of Toast's cash management module. These are available via SFTP exports. We map cash management records to the destination accounting or float-tracking object, preserving daily reconciliation totals.
Taxes and Tax Codes
Mapping requiredTax configuration includes rates by jurisdiction, inclusive vs. exclusive tax handling, and tax-exempt rules. We map tax codes to the destination tax configuration, but tax jurisdiction assignments per item require validation against destination tax rules.
| Object | Support | Notes |
|---|---|---|
| Orders | Fully supported | Orders are the primary transaction record in Toast and include full item-level detail, payment status, and server attribution. We export Orders via SFTP nightly exports or real-time API where available. The schema includes order ID, timestamps, revenue, taxes, and discounts. Migration support is standard and reliable. |
| Payments | Fully supported | Payment records in Toast capture transaction-level payment method, card type, authorization codes, and settlement status. We map these to the destination payment object and preserve payment processor references. Toast's proprietary processing means payment processor attribution is tied to Toast's gateway. |
| Menu Items | Mapping required | Menu Items are configurable objects with pricing, categories, availability windows, and modifier associations. We map Items to the destination catalog but note that item-level images, descriptions, and allergen data require separate export handling. Menu hierarchy (categories, subcategories) is preserved where present in exports. |
| Modifiers and Modifier Groups | Mapping required | Modifiers are linked to Menu Items and define add-on pricing, required/optional flags, and max-select constraints. Toast's modifier schema supports nested modifiers. We map modifier groups to the destination item customization model but complex conditional modifiers may require field-level translation. |
| Employees | Mapping required | Employee records include names, roles, contact information, and permissions. Toast does not expose full compensation history or payroll data via the standard API. We migrate employee profiles and role assignments, but compensation, benefits, and PTO balances require separate export and are not part of the standard migration set. |
| Time Entries | Fully supported | Time Entries are available via Toast's nightly SFTP export and include clock-in, clock-out, break duration, and hours worked. We map these to the destination time-tracking object. Overtime flags and tip allocation data are included in the labor export where configured. |
| Shifts and Scheduling | Mapping required | Shifts define employee scheduling windows and role assignments. Toast scheduling data is part of the HR module and can be exported. We map Shifts to the destination scheduling object, though shift-swap notes and approval workflows do not export cleanly and are noted as manual reconciliation items. |
| Tables and Sections | Mapping required | Table and section configuration defines restaurant floor layout, server assignments, and turn times. These are exportable as configuration data. We map table records to the destination floor-plan or table management object, but real-time table status is not historical data and does not migrate. |
| Vendors and Purchase Orders | Not in this platform | Toast's vendor management and purchase order functionality is limited and not exposed via public API exports. Inventory receiving and vendor ledger data are not reliably extractable. We do not migrate vendors or purchase orders from Toast; these must be recreated or sourced from separate inventory systems. |
| Inventory | Mapping required | Toast provides inventory tracking features as part of the POS and back-office suite. Product mix reports and inventory counts are available via SFTP exports. We map stock levels and usage data to the destination inventory object, but real-time inventory reconciliation may require manual post-migration validation. |
| Customer Profiles | Mapping required | Guest profiles capture visit history, preferences, and loyalty program data. We map Customer Profiles to the destination contact or guest object, preserving loyalty points and visit frequency. Email and phone opt-in status is preserved as a contact property in the migration. |
| Checks and Bills | Fully supported | Checks (bills) represent a table session's order grouping and include payment allocation, tip application, and refund status. We map Checks as the session-level object tied to the Order. Check-level tip reporting is preserved for payroll reconciliation. |
| Cash Management | Mapping required | Cash drawer tracking, bank deposits, and cash-over-short reports are part of Toast's cash management module. These are available via SFTP exports. We map cash management records to the destination accounting or float-tracking object, preserving daily reconciliation totals. |
| Taxes and Tax Codes | Mapping required | Tax configuration includes rates by jurisdiction, inclusive vs. exclusive tax handling, and tax-exempt rules. We map tax codes to the destination tax configuration, but tax jurisdiction assignments per item require validation against destination tax rules. |
Gotchas
What to watch for in Toast migrations
Issues we've hit on past Toast migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Mandatory Toast payment processing is non-negotiable
SFTP export files are retained for only seven days
Proprietary hardware cannot be repurposed after switching
API rate limits restrict bulk export throughput
Hidden fees inflate apparent cost savings from switching
| Severity | Issue |
|---|---|
| High | Mandatory Toast payment processing is non-negotiable |
| High | SFTP export files are retained for only seven days |
| High | Proprietary hardware cannot be repurposed after switching |
| Medium | API rate limits restrict bulk export throughput |
| Medium | Hidden fees inflate apparent cost savings from switching |
Leaving Toast?
Where Toast customers move next
5 destinations Toast can migrate to.
How a Toast migration works
Four steps, Toast-specific
Connect
API key (OAuth documented for some enterprise integrations) into Toast. Scopes limited to read-only on the data we move.
Map
We translate Toast-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Toast quirks before production.
Migrate
Full migration with Toast rate-limit handling. Rollback available throughout.
FAQ
Toast migration FAQ
Answers to the questions buyers ask most during Toast migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Toast migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther HR systems we support
Ready when you are
Migrate Toast.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Toast setup and destination — written quote back within a business day.