Migrate your Urban-Hawks data
AR-enhanced Field Service Management platform targeting mid-market operations, with remote guidance and on-site invoicing capabilities.
In its favor
Why people choose Urban-Hawks
The signal that keeps Urban-Hawks on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
AR remote guidance reduces repeat dispatch costs for complex repairs — one verified use case cites senior technicians guiding junior staff through a first visit without travelling to site.
On-site invoicing shortens payment cycles — one customer testimonial describes invoicing during the job visit rather than waiting weeks.
CRM integration capability means Urban-Hawks can slot into existing customer and contact workflows rather than requiring a full data stack replacement.
Scalable growth positioning attracts growing field operations teams that want to modernise without migrating to a full ERP.
Mobile-first AR interface differentiates Urban-Hawks from conventional work-order-only FSM tools for teams with high-skill-gap workforces.
Limited public documentation makes it difficult for teams to assess whether the platform's feature set matches their specific field operation complexity before committing.
No independent review presence on major platforms like G2 or Capterra means teams cannot validate vendor claims against peer feedback before switching.
API and integration surface area is not publicly documented, causing friction for teams that need to connect Urban-Hawks to their existing ERP or scheduling tools.
Reasons to switch
Why people leave Urban-Hawks
The recurring reasons buyers give for replacing Urban-Hawks. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Urban-Hawks fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Urban-Hawks pricing overview
Urban-Hawks pricing is not publicly published. The product is a cloud-based field service platform that integrates with Salesforce, SAP, Sage, and legacy data sources, and is distributed in part through the Salesforce AppExchange. Pricing is sales-led and depends on user count, integration scope, and implementation support.
Custom (Sales-Led)
Tier 1 of 1
Custom — quoted per organization
What's included
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Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Urban-Hawks's schedule — see our quote-based pricing →
What gets migrated
Urban-Hawks object support
Object-by-object support for Urban-Hawks migrations. Per-pair details surface during scoping.
Customers
Mapping requiredCustomer records are the primary entity in Urban-Hawks. Contact name, phone, and address fields are standard. We map these directly into the destination CRM's Contact or Account object, preserving any custom fields on the Customer record as a note or custom property.
Jobs
Fully supportedJobs are the core work record in Urban-Hawks. They contain status, scheduled time, assigned field worker, and a description. Job records export cleanly and map to the destination system's equivalent work-order or project object.
Job Line Items
Mapping requiredLine items attached to a Job represent labour or parts. The schema varies by account configuration. We export the full line-item set and map to destination line items or custom fields, flagging any unmapped cost-centre fields for manual review.
Field Workers
Mapping requiredField workers are the assigned technicians or agents on a Job. We map Worker records to the destination system's User or Contact object. Role and certification fields may require custom mapping depending on the destination schema.
Attachments
Mapping requiredAttachments on Jobs may include photos, PDFs, or AR session recordings. We export files to a staging bucket and link them back by Job ID. Not all destinations support AR media natively, so we document which file types require manual relocation.
Invoices
Mapping requiredInvoices created on-site during Job completion are sometimes stored within the Job record. We separate invoice records into their own export entity and map to the destination accounting or CRM invoice object, preserving line-item detail.
AR Session Records
Mapping requiredAR guidance sessions generate metadata logs linked to a Job. These are exported as structured JSON. We map the session summary (duration, participants, start/end timestamps) to the destination's activity or engagement log. Full session media requires separate file handling.
Custom Properties
Mapping requiredUrban-Hawks allows custom fields on Jobs and Customers. These vary by account. We flag every custom property during discovery, export them as name/value pairs, and map them to destination custom fields or notes depending on destination support.
Pipeline Stages
Mapping requiredJob status progression in Urban-Hawks functions as a pipeline. We capture the full stage sequence and map it to the destination system's workflow stages, checking for stage-count mismatches that would require manual reordering.
CRM Contacts
Fully supportedContacts integrated from a connected CRM are referenced inside Urban-Hawks Customer records. These map 1:1 back to the source CRM during migration. We preserve the cross-reference ID so the link survives re-import.
| Object | Support | Notes |
|---|---|---|
| Customers | Mapping required | Customer records are the primary entity in Urban-Hawks. Contact name, phone, and address fields are standard. We map these directly into the destination CRM's Contact or Account object, preserving any custom fields on the Customer record as a note or custom property. |
| Jobs | Fully supported | Jobs are the core work record in Urban-Hawks. They contain status, scheduled time, assigned field worker, and a description. Job records export cleanly and map to the destination system's equivalent work-order or project object. |
| Job Line Items | Mapping required | Line items attached to a Job represent labour or parts. The schema varies by account configuration. We export the full line-item set and map to destination line items or custom fields, flagging any unmapped cost-centre fields for manual review. |
| Field Workers | Mapping required | Field workers are the assigned technicians or agents on a Job. We map Worker records to the destination system's User or Contact object. Role and certification fields may require custom mapping depending on the destination schema. |
| Attachments | Mapping required | Attachments on Jobs may include photos, PDFs, or AR session recordings. We export files to a staging bucket and link them back by Job ID. Not all destinations support AR media natively, so we document which file types require manual relocation. |
| Invoices | Mapping required | Invoices created on-site during Job completion are sometimes stored within the Job record. We separate invoice records into their own export entity and map to the destination accounting or CRM invoice object, preserving line-item detail. |
| AR Session Records | Mapping required | AR guidance sessions generate metadata logs linked to a Job. These are exported as structured JSON. We map the session summary (duration, participants, start/end timestamps) to the destination's activity or engagement log. Full session media requires separate file handling. |
| Custom Properties | Mapping required | Urban-Hawks allows custom fields on Jobs and Customers. These vary by account. We flag every custom property during discovery, export them as name/value pairs, and map them to destination custom fields or notes depending on destination support. |
| Pipeline Stages | Mapping required | Job status progression in Urban-Hawks functions as a pipeline. We capture the full stage sequence and map it to the destination system's workflow stages, checking for stage-count mismatches that would require manual reordering. |
| CRM Contacts | Fully supported | Contacts integrated from a connected CRM are referenced inside Urban-Hawks Customer records. These map 1:1 back to the source CRM during migration. We preserve the cross-reference ID so the link survives re-import. |
Gotchas
What to watch for in Urban-Hawks migrations
Issues we've hit on past Urban-Hawks migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No documented public API for automated export
AR session media files require separate file handling
Custom field schema varies per account with no reference schema
| Severity | Issue |
|---|---|
| High | No documented public API for automated export |
| Medium | AR session media files require separate file handling |
| Medium | Custom field schema varies per account with no reference schema |
Leaving Urban-Hawks?
Where Urban-Hawks customers move next
12 destinations Urban-Hawks can migrate to.
How a Urban-Hawks migration works
Four steps, Urban-Hawks-specific
Connect
Urban-Hawks integrates with Salesforce, SAP, Sage, and legacy systems per the AppExchange listing; for Salesforce-hosted deployments, auth follows the Salesforce OAuth model. Direct API auth for non-Salesforce integrations is confirmed during scoping. into Urban-Hawks. Scopes limited to read-only on the data we move.
Map
We translate Urban-Hawks-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Urban-Hawks quirks before production.
Migrate
Full migration with Urban-Hawks rate-limit handling. Rollback available throughout.
FAQ
Urban-Hawks migration FAQ
Answers to the questions buyers ask most during Urban-Hawks migration scoping. Not seeing yours? Book a call.
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