Migrate your Link app data
A UK-based client communication platform for law firms, replacing email and phone with a secure web and mobile portal for case updates and document exchange.
In its favor
Why people choose Link app
The signal that keeps Link app on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Firm clients can access case updates via a dedicated mobile and web portal without relying on email chains that get lost or buried.
The platform includes built-in document sharing and file storage, replacing ad-hoc Dropbox or email attachments for client-facing work.
Firms with data residency concerns prefer The Link App because it is a UK-hosted service with UK-specific compliance framing for legal work.
Lawyers who find email inbox management overwhelming use the case feed as a cleaner, auditable communication log for each client matter.
Small and mid-size law firms that want a purpose-built client portal without the complexity of full-featured practice management systems.
Firms outgrow the flat data model as they add practice areas, billing, or matter-specific custom fields that The Link App does not support.
Integration gaps with accounting software, document management systems, or court e-filing tools create duplicate entry and workflow friction.
Pricing is per-lawyer or per-seat and becomes expensive as the firm grows, especially if administrative staff also need access.
The platform is UK-focused with limited support for non-UK jurisdictions, making it unsuitable for international or multi-office firms.
When a firm adopts a full practice management system like Clio or LEAP, The Link App becomes redundant and the firm consolidates onto one platform.
Reasons to switch
Why people leave Link app
The recurring reasons buyers give for replacing Link app. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Link app fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Link app pricing overview
The Link App does not publish pricing on its website. Sales are conducted via direct quote based on firm size and number of users. There is no free tier or self-service signup, which means migration scoping should include a confirmed per-seat count from the vendor directly.
Starter
Tier 1 of 3
Not publicly listed — contact for quote
What's included
Need help selecting your CRM?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Link app's schedule — see our quote-based pricing →
What gets migrated
Link app object support
Object-by-object support for Link app migrations. Per-pair details surface during scoping.
Cases
Mapping requiredThe central object in The Link App. Each Case links a Client to a lawyer and holds a chronological feed of Messages and Document references. We split the feed into separate Activity records and Attachment records in the destination CRM.
Clients
Fully supportedIndividual client records with contact details and case associations. Maps 1:1 to a Contact object in most destination CRMs. We preserve the client name, email, phone, and address fields during migration.
Users (Lawyers/Staff)
Mapping requiredUser accounts assigned as case owners. In multi-user migrations, we map Link App users to Owner/User fields on Cases, noting that role-level permissions may not transfer 1:1 to the destination's permission model.
Messages
Mapping requiredIndividual communications within a Case feed. We extract these as timestamped Activity records (type: message) linked to the parent Case, preserving sender, recipient, body text, and timestamp.
Documents
Mapping requiredFiles uploaded to a Case. We export document metadata (name, type, upload date, uploader) and flag binary files for separate file-level migration. Document content is preserved as long as the export includes the actual file attachments.
Case Templates
Not in this platformIf the firm uses reusable Case templates to pre-populate new matters, these are configuration data that do not contain client-specific data. We do not migrate templates as they are not customer data.
Calendar Events / Appointments
Mapping requiredIf the firm records scheduled calls or meetings within a Case, we map these to Event/Activity objects in the destination. Not all firms use this feature, so coverage varies per migration.
Interaction Tracking
Mapping requiredThe platform logs read receipts, access timestamps, and client engagement signals on a Case. We surface these as custom fields on the target Matter record so they are available post-migration but do not always map automatically to standard CRM fields.
| Object | Support | Notes |
|---|---|---|
| Cases | Mapping required | The central object in The Link App. Each Case links a Client to a lawyer and holds a chronological feed of Messages and Document references. We split the feed into separate Activity records and Attachment records in the destination CRM. |
| Clients | Fully supported | Individual client records with contact details and case associations. Maps 1:1 to a Contact object in most destination CRMs. We preserve the client name, email, phone, and address fields during migration. |
| Users (Lawyers/Staff) | Mapping required | User accounts assigned as case owners. In multi-user migrations, we map Link App users to Owner/User fields on Cases, noting that role-level permissions may not transfer 1:1 to the destination's permission model. |
| Messages | Mapping required | Individual communications within a Case feed. We extract these as timestamped Activity records (type: message) linked to the parent Case, preserving sender, recipient, body text, and timestamp. |
| Documents | Mapping required | Files uploaded to a Case. We export document metadata (name, type, upload date, uploader) and flag binary files for separate file-level migration. Document content is preserved as long as the export includes the actual file attachments. |
| Case Templates | Not in this platform | If the firm uses reusable Case templates to pre-populate new matters, these are configuration data that do not contain client-specific data. We do not migrate templates as they are not customer data. |
| Calendar Events / Appointments | Mapping required | If the firm records scheduled calls or meetings within a Case, we map these to Event/Activity objects in the destination. Not all firms use this feature, so coverage varies per migration. |
| Interaction Tracking | Mapping required | The platform logs read receipts, access timestamps, and client engagement signals on a Case. We surface these as custom fields on the target Matter record so they are available post-migration but do not always map automatically to standard CRM fields. |
Gotchas
What to watch for in Link app migrations
Issues we've hit on past Link app migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No public API for automated bulk export
Document binaries may require separate file-level extraction
Case feed chronology does not map directly to standard CRM activity models
| Severity | Issue |
|---|---|
| High | No public API for automated bulk export |
| Medium | Document binaries may require separate file-level extraction |
| Medium | Case feed chronology does not map directly to standard CRM activity models |
Leaving Link app?
Where Link app customers move next
12 destinations Link app can migrate to.
How a Link app migration works
Four steps, Link app-specific
Connect
The Link App publishes a modern REST API with SSL/HTTPS-only transport. Per the vendor's integrations page, the private API allows firms to connect existing systems for client registration, secure messaging, and file exchange directly from their case-management environment. into Link app. Scopes limited to read-only on the data we move.
Map
We translate Link app-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Link app quirks before production.
Migrate
Full migration with Link app rate-limit handling. Rollback available throughout.
FAQ
Link app migration FAQ
Answers to the questions buyers ask most during Link app migration scoping. Not seeing yours? Book a call.
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Walk through your Link app migration with a real engineer — 30 minutes, free, written quote within 24 hours.
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Migrate Link app.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Link app setup and destination — written quote back within a business day.