Migrate from Higher Logic Thrive to HighLevel

Higher Logic Thrive Contact and Member records map directly to GoHighLevel Contact. The core demographics—first name, last name, email, phone, address—migrate to their GoHighLevel Contact equivalents. Higher Logic's AMS sync fields (external ID from integrated AMS, member type, renewal date) migrate to custom fields on the GoHighLevel Contact record. We flag any Contact records with suppressed email addresses from the Directory export (which ignores privacy settings per Higher Logic's documented behavior) and deliver those as a separate review set before import.

Higher Logic Thrive Community Groups have no native GoHighLevel equivalent. During scoping, we determine whether the customer wants groups preserved as a Custom Object (Group__c with a Contact lookup for membership), as Tags on the Contact record, or as a custom Pipeline Stage for use cases where community membership drives sales process eligibility. The choice depends on how groups are used post-migration. Group Manager email lists export as GoHighLevel Contact Tags or a Group__c custom object depending on the strategy chosen.

Higher Logic Thrive Security Groups control access permissions within the community. GoHighLevel has no native permission-group model; access control is managed through User Roles and Team permissions. We map Security Group membership to GoHighLevel Tags on Contact records (for content-access tagging) and flag any access-control logic requiring a rebuild in GoHighLevel's User Role configuration. Security Group export includes the Higher Logic Key and Legacy Key which we preserve as custom fields for reference.

Higher Logic Thrive Discussion Posts present the largest schema gap. GoHighLevel has no native forum or discussion thread model. We migrate discussion threads as Note records linked to the author Contact, with thread hierarchy preserved by setting a parent reference on child posts. Alternatively, for high-volume communities, we create a Discussion__c custom object with fields for ThreadId, ParentPostId, AuthorContactId, PostBody, CreatedAt, and MentionedContacts, allowing the customer to rebuild a thread view in a custom GoHighLevel report or portal. @mentions and #hashtags are preserved as plain text in the migrated body.

Higher Logic Thrive Resource Libraries contain documents and media attached to communities. We map these to a Library_Item__c custom object in GoHighLevel with fields for Title, Description, CommunityId (lookup), FileUrl, FileType, and UploadedBy (Contact lookup). The actual files are uploaded to GoHighLevel's document storage and linked via URL. We require a full file directory with paths per object during scoping to resolve the parent record reference for each file. Resource Library visibility settings from Higher Logic map to Tags or a visibility flag on the GoHighLevel custom object.

Higher Logic Thrive Events with registrations and attendance tracking map to a GoHighLevel custom Event__c object or, for organizations that manage event revenue through a pipeline, to an Opportunity with a custom record type. Registration status, attendee count, and attendance history migrate as custom fields. GoHighLevel's built-in Calendar and Appointment features can handle simple scheduling use cases, but the full event management feature set (session tracks, speaker management, waitlists) requires the custom object approach.

Higher Logic Thrive marketing campaigns with message content and send history export as campaign metadata. We migrate campaign names, audience segments, send dates, and open/click metrics to a custom Campaign__c object or to Opportunity records tagged with a Campaign type. Trigger conditions, automation rules, and workflow logic do not migrate as executable code; we deliver a written campaign inventory with GoHighLevel Workflow equivalents for each trigger, delay, and action. The customer or an automation consultant rebuilds the campaign logic in GoHighLevel's Workflow builder.

Higher Logic Thrive's 30 Custom Fields (personalization tokens used in email and landing page forms) migrate as GoHighLevel custom fields on the Contact record or as fields on a custom object depending on their use case. Text-based Custom Fields map to GoHighLevel Custom Text fields; date-based Custom Fields map to GoHighLevel Custom Date fields. We audit the full 30-field inventory during scoping and identify any orphaned fields with data but no active use, which we recommend dropping to reduce clutter in the destination schema.

Higher Logic Thrive User Lists and Group Manager email lists are exported as membership criteria rather than static record sets. We export the list definitions and member contact IDs, then recreate the segments as GoHighLevel Tags on Contact records. For lists built with List Builder criteria, we deliver a written criteria map for the customer to rebuild using GoHighLevel's filtering and segmentation features. Static list membership migrates directly as Tag assignments.

Files attached to Discussion Posts, Resource Library items, and user profiles migrate as GoHighLevel documents linked to their parent record (Contact, custom object). We require a file directory with full paths per object and verify path integrity before import. Inline images embedded in Discussion Post bodies are re-uploaded to GoHighLevel's document storage and the URLs updated in the post body during transformation.