Migrate from CINC to Mailchimp

CINC owner records map directly to Mailchimp subscribers. Owner name becomes FNAME and LNAME merge fields; email becomes the subscriber's primary address; phone becomes Phone merge field. All other owner properties map to additional merge fields or tags. If any owner lacks an email address, we flag that record for manual review before import to avoid invalid entries.

CINC property data — unit number, building name, community or HOA name — maps to Mailchimp custom merge fields (TEXT type). Teams with multiple properties create one merge field per attribute. Values copy verbatim unless field length exceeds 255 characters.

CINC supports multiple lists for separate communities. Mailchimp charges per subscriber in an audience, not per list. We consolidate all CINC lists into one Mailchimp audience and apply community-name tags to each subscriber so segmentation by neighborhood or HOA is preserved.

CINC allows N custom fields per owner (lead source, communication preferences, behavioral flags, notes). Each custom field maps to a Mailchimp merge field of the appropriate type — TEXT for strings, DATE for dates, NUMBER for integers. Merge fields must be created in Mailchimp before import.

CINC stores explicit opt-in and opt-out flags per communication channel. These map to Mailchimp's subscribed / unsubscribed / cleaned status. CINC unsubscribes land in the Mailchimp suppression list; active opt-ins import as subscribed. Any hard bounces from CINC are excluded.

CINC owner notes copy as Mailchimp member notes. These are visible to Mailchimp users but do not appear in campaigns. Long-form notes may exceed 255 characters — we split across multiple notes or flag for truncation before import. During the import, we also record the original note timestamp so you can preserve the chronology of owner communications.

CINC workflows trigger automated follow-up based on lead behavior or owner actions. Mailchimp Customer Journeys handles similar logic but the two systems use entirely different trigger models. FlitStack exports workflow definitions as documentation for your Mailchimp admin to rebuild. We also provide a mapping table that pairs each CINC trigger with its nearest Mailchimp Customer Journey entry point, streamlining the recreation process.

CINC stores operational HOA data (work orders, violation records, ARC requests) that has no email marketing purpose. These records do not migrate. If operational data must be preserved, a separate database export is recommended — Mailchimp is not the right destination for that data.

CINC may store documents attached to owner profiles. Mailchimp supports member notes and merge fields but not file attachments per contact. We flag attached files before migration and provide a file inventory for separate download if needed. If your organization requires these documents for compliance or record‑keeping, we can export them to a secure cloud folder alongside the Mailchimp import summary.