CRM migration

Migrate from Bp Premier to HighLevel

Field-level mapping, validation, and rollback between Bp Premier and HighLevel. We move data and schema; workflows are rebuilt natively in HighLevel.

Bp Premier logo

Bp Premier

Source

HighLevel

Destination

HighLevel logo

Compatibility

75%

9 of 12

objects map 1:1 between Bp Premier and HighLevel.

Complexity

BStandard

Timeline

48–72 hours

Rollback included Accuracy guarantee Field-level validation

Overview

What this migration involves

Bp Premier is a clinical practice-management system built for Australasian healthcare providers, storing patient demographics, clinical encounters, prescriptions, pathology results, and appointment schedules. HighLevel is an all-in-one CRM designed for agencies and service businesses, organizing data around contacts, companies, opportunities, and automation workflows. The two platforms share almost no native object equivalency — Bp Premier's clinical records have no direct HighLevel counterpart, and HighLevel's pipeline/stage model has no analogue in Bp Premier's appointment-book structure. We migrate what can migrate: patient demographics to contacts, clinic/practice data to companies, appointments to tasks, and clinical notes as custom fields. What cannot migrate — clinical decision-support rules, drug-interaction workflows, clinical templates, and AHPRA/AUhealth compliance configurations — must be rebuilt or reconfigured in HighLevel's workflow builder. The migration uses Bp Premier's export API to extract patient records in structured format, then maps and transforms each record into HighLevel's REST API or bulk-CSV import format depending on record count and field complexity.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

Bp Premier logo

Bp Premier

What's pushing teams away

  • The Windows server-based architecture requires dedicated IT infrastructure and manual patching, which smaller practices find burdensome compared to cloud-native alternatives.
  • Known issues in certain Bp Premier versions, including MySL date-created quirks and callstack alerts, cause frustration when support cannot resolve them quickly.
  • No publicly documented REST API limits external integrations, making Bp Premier difficult to connect with modern healthcare analytics, patient portals, or automated workflows.
  • Transitioning between Bp Premier versions (e.g., moving to Orchid) requires a full reinstall and data migration, creating significant downtime risk for practices.
  • Practices migrating to cloud-first platforms like Epic or ModMed report that the absence of a modern API makes automated data portability difficult and vendor-dependent.

Choosing

HighLevel logo

HighLevel

What's pulling them in

  • Agencies choose HighLevel to consolidate CRM, email, SMS, scheduling, and funnels into one subscription, eliminating monthly bills for five to ten separate SaaS tools they previously stitched together.
  • The flat-rate pricing model bills per sub-account rather than per contact, so growing a contact database from 1,000 to 100,000 records does not trigger a billing surprise—a common pain point avoided by migrating customers.
  • White-label and sub-account capabilities let agencies resell HighLevel access to their own clients, turning a software cost center into a recurring revenue stream that justifies the subscription.
  • The platform ships a 14-day free trial with no credit card required, giving teams a low-friction entry point to validate fit before committing to the $97/month Starter tier.
  • Marketing agencies managing multiple client accounts use sub-accounts to maintain data isolation per client while operating under a single agency billing relationship with HighLevel.

Object mapping

How Bp Premier objects map to HighLevel

Each row shows how a Bp Premier object lands in HighLevel, including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

Bp Premier

Patient

maps to

HighLevel

Contact

1:1
Fully supported

Bp Premier patient demographics (name, date of birth, gender, Medicare/DVA number, address, phone, email) map directly to HighLevel contact fields. Original Medicare/DVA numbers store as custom fields since HighLevel has no native health-insurance identifier field. Create dates and last-modified timestamps preserved as custom datetime fields.

Bp Premier

Practice / Clinic

maps to

HighLevel

Company

1:1
Fully supported

Bp Premier practice and clinic records (clinic name, address, phone, fax, provider list) map to HighLevel companies. Multi-location practices create multiple company records linked to the primary contact. Practice management details (operating hours, referral preferences) store as custom fields in HighLevel.

Bp Premier

Provider / GP

maps to

HighLevel

Contact

many:1
Fully supported

Bp Premier provider records (doctor name, AHPRA registration, specialty, provider number) merge into HighLevel contacts with a custom role designation. Providers who are also billable clients get merged into the same contact record; non-client providers store with a 'Staff' tag in HighLevel. AHPRA registration numbers preserved as custom fields.

Bp Premier

Appointment

maps to

HighLevel

Task

1:1
Fully supported

Bp Premier appointment records (date, time, duration, appointment type, provider, status) map to HighLevel tasks with original timestamps preserved. Appointment type (standard, long, procedure) stores as a task custom field. Status (booked, attended, missed, cancelled) maps to HighLevel task status values with a value-mapping table applied.

Bp Premier

Encounter / Consultation Note

maps to

HighLevel

Custom Object: Clinical Encounter

1:1
Fully supported

Bp Premier encounter records (date, provider, chief complaint, clinical notes, observations) require a HighLevel custom object named 'Clinical Encounter'. Each encounter links to the patient contact and provider contact via lookup relationships. Clinical note content stores as a long-text field in the custom object.

Bp Premier

Prescription / Medication

maps to

HighLevel

Custom Object: Medication Record

1:1
Fully supported

Bp Premier prescription records (drug name, dosage, frequency, prescriber, date) map to a HighLevel custom object linked to the patient contact. Drug name and dosage store as custom text fields. Bp Premier's PBS/RPBS coding requires custom field mapping since HighLevel has no pharmaceutical classification field.

Bp Premier

Pathology Result

maps to

HighLevel

Custom Object: Pathology Record

1:1
Fully supported

Bp Premier pathology results (ordered test, result values, reference range, status, ordering provider) map to a HighLevel custom object. Result values store as custom text or number fields per test type. Critical/abnormal flags stored as custom pick-list values. No HighLevel native equivalent exists for pathology interpretation logic.

Bp Premier

Referral

maps to

HighLevel

Note + Custom Field

many:1
Fully supported

Bp Premier referral records (referring doctor, specialist, reason, date, status) map to HighLevel contact notes plus a referral-type custom field on the patient contact. Outgoing vs incoming referral distinction stored as a pick-list value. External specialist contact details stored as a secondary contact lookup.

Bp Premier

Recall / Clinical Reminder

maps to

HighLevel

Task + Custom Field

many:1
Fully supported

Bp Premier recall records (recall type, due date, provider, status) map to HighLevel tasks with a due-date field and a custom 'Recall Type' field. Clinical recall reasons (cervical screen, diabetic review, etc.) stored as pick-list values. Recalls that were completed in Bp Premier marked as completed tasks in HighLevel.

Bp Premier

Invoice / Billing Record

maps to

HighLevel

Opportunity

1:1
Fully supported

Bp Premier invoice and billing records (amount, item codes, Medicare/DVA fee, patient payment, date) map to HighLevel opportunities. Invoice total maps to opportunity amount. Item-code descriptions stored as opportunity custom fields. Bp Premier's bulk-billing vs private-billing distinction maps to opportunity stage values via value mapping.

Bp Premier

Family / Social History

maps to

HighLevel

Custom Fields on Contact

1:1
Fully supported

Bp Premier family and social history fields (smoking status, alcohol use, next of kin, emergency contact) map to custom fields on the HighLevel patient contact. These do not have native equivalents in HighLevel's standard contact schema and must be created as custom fields before migration.

Bp Premier

Immunisation Record

maps to

HighLevel

Custom Object: Immunisation

1:1
Fully supported

Bp Premier immunisation records (vaccine type, date given, batch number, site, adverse reaction flag) map to a HighLevel custom object linked to the patient contact. Vaccine name stored as a custom pick-list. Adverse reaction flag stored as a custom boolean field. National Immunisation Register (NIR) status stored as a custom field.

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

Bp Premier logo

Bp Premier gotchas

High

MySL prescription date-created has inconsistent behavior

High

My Health Record uploads are immutable and non-extractable

High

No REST API — migration relies entirely on export tools

Medium

Server-to-server migration requires full reinstall

Low

Legacy version data format differences

HighLevel logo

HighLevel gotchas

High

Sub-account architecture creates isolated data silos per client

High

Usage-based telecom and AI costs are not in the subscription price

Medium

Workflows have no native equivalent in most destination CRMs

Medium

API rate limits cap bulk migration throughput at 100 requests per 10 seconds per sub-account

Low

White-label configuration and branding assets do not export via API

Pair-specific challenges

  • Clinical data has no native HighLevel home — custom objects must be created before migration

    Bp Premier stores structured clinical data (encounters, prescriptions, pathology, immunisations) that HighLevel's standard data model cannot represent natively. HighLevel's custom objects can store this data, but the custom object schema — object name, field names, field types, and relationship lookups — must be defined in HighLevel before any clinical records are imported. If your migration runs before the custom objects exist, clinical records will land as flat unstructured notes or be omitted entirely. FlitStack AI delivers a custom-object setup plan as part of the migration package so your HighLevel environment is schema-ready before data movement begins.

  • Healthcare identifiers require custom field handling — no native support for Medicare/DVA/IHI

    HighLevel has no native fields for Medicare numbers, DVA numbers, or Individual Healthcare Identifier (IHI) numbers. These identifiers are critical for Australian healthcare practices and must be migrated accurately for compliance and billing continuity. FlitStack AI creates custom text fields (Medicare_Number__c, DVA_Number__c, HI_Number__c) in HighLevel and maps each identifier field-by-field from Bp Premier. Practices should verify that their HighLevel plan supports the number of custom fields required before migration, as HighLevel has per-plan field limits.

  • Clinical protocols, drug-interaction alerts, and recall rules do not migrate

    Bp Premier's clinical decision-support features — drug-interaction checking, allergy alerts, clinical protocol triggers, and recall-scheduling rules — are platform-native clinical intelligence. HighLevel's workflow builder can automate follow-up tasks and send reminders, but it cannot replicate Bp Premier's clinical protocol logic without manual rebuilding. A GP's drug-interaction alert workflow, for example, requires a HighLevel admin to rebuild the trigger conditions, lookup tables, and alert actions from scratch. FlitStack AI documents your current Bp Premier protocol configuration and provides a rebuild-reference export to support your HighLevel admin in recreating clinical workflow logic.

  • Provider-to-HighLevel-user email matching can leave orphaned appointment records

    Bp Premier providers (GPs, specialists, allied health staff) are associated with appointments, prescriptions, and referrals. HighLevel assigns work through its user model. If a Bp Premier provider has no corresponding HighLevel user account — no email match exists — FlitStack AI flags these records before migration commits. Appointments and tasks assigned to unmatched providers land in HighLevel without an assigned user. Practices must either create HighLevel user accounts for each provider first, or accept that orphaned records will need manual reassignment after migration. Unmatched owners are never silently dropped; they are surfaced in a pre-migration flag report.

  • HighLevel's sub-account model means clinical data may need separate workspace isolation

    HighLevel's agency-tier plans support sub-accounts for managing multiple client workspaces. If a healthcare practice using Bp Premier also manages referring practices or external stakeholders, HighLevel's sub-account model can isolate each entity's data. However, moving contact and clinical data between sub-accounts is not a native migration feature — data lands in one sub-account and cross-sub-account sharing requires custom integration. Practices with multi-entity structures should map their sub-account architecture before migration begins.

Migration approach

Six steps for a successful Bp Premier to HighLevel data migration

  1. Extract Bp Premier data via export API and profile the schema

    FlitStack AI connects to your Bp Premier instance using your existing API credentials or database access to extract patient records, appointment histories, clinical encounters, prescriptions, pathology results, immunisation records, referrals, invoices, and provider data. We profile the extracted data to identify custom fields, non-standard values, duplicate records, and orphaned relationships. A data-profiling report is delivered before any transformation or loading begins, so your team can confirm the scope and flag any records that should be excluded.

  2. Define HighLevel custom objects and fields for clinical data

    Before data can land in HighLevel, the custom object schema must exist. FlitStack AI delivers a HighLevel custom-object setup plan that specifies: object names (Clinical Encounter, Medication Record, Pathology Record, Immunisation), field names, field types (text, pick-list, date, number, boolean), and contact-lookup relationships for each object. Your HighLevel admin creates these objects using HighLevel's UI or API. FlitStack AI validates the schema matches the plan before proceeding to data loading.

  3. Resolve providers to HighLevel users by email match

    Bp Premier providers are matched to HighLevel user accounts by email address. FlitStack AI generates a pre-migration provider match report showing which providers have a corresponding HighLevel user, which do not, and which have duplicate email candidates. Your team creates missing HighLevel user accounts or assigns a fallback user before the migration window. No appointment or task is imported without a confirmed owner or a documented fallback assignment.

  4. Run a sample migration with field-level diff on 100–500 records

    A representative slice of records — patients spanning multiple providers, appointments in different statuses, a sample of clinical encounters and prescriptions — migrates first into your live HighLevel environment. FlitStack AI generates a field-level diff comparing source values against destination field values for each migrated record. Your team reviews the diff to verify Medicare number mapping, appointment status value mapping, clinical note preservation, and custom object linkage before the full migration commits.

  5. Execute full migration with delta-pickup and post-migration validation

    The full migration runs against HighLevel's API using the validated field mappings from the sample phase. A delta-pickup window of 24–48 hours captures any records created or modified in Bp Premier during the cutover period. After the delta window closes, FlitStack AI runs a post-migration validation report comparing record counts, field-population rates, and custom object linkage against the source data. A one-click rollback snapshot is available if validation reveals critical discrepancies.

Platform deep dives

Context on both ends of the pair

Bp Premier logo

Bp Premier

Source

Strengths

  • Purpose-built for Australian and New Zealand healthcare regulation with Medicare and NASH certificate support.
  • On-premise data residency gives practices direct control over patient data compliance.
  • Strong customer support reputation with a dedicated team based in Australia and New Zealand.
  • Integrated My Health Record, eRx, and PRODA connections without third-party middleware.
  • AI scribe integration (Lyrebird) directly embedded in the clinical workflow.

Weaknesses

  • No publicly documented REST API for programmatic data access or automated migration.
  • Windows server-based deployment requires dedicated infrastructure, IT management, and manual software updates.
  • Data portability is entirely dependent on vendor-provided export tools or direct database access.
  • Known version-specific bugs (e.g., MySL date-created behavior) require workarounds during data extraction.
  • No native cloud sync or SaaS delivery model limits remote access and multi-location support.
HighLevel logo

HighLevel

Destination

Strengths

  • Consolidates CRM, marketing automation, email, SMS, scheduling, and funnels into one platform at a predictable flat monthly rate.
  • Supports unlimited contacts and unlimited users on all paid tiers, removing per-record billing anxiety as databases grow.
  • Offers white-label and sub-account capabilities that let agencies resell access and manage multiple client environments under one billing relationship.
  • Includes built-in review management, reputation monitoring, and AI agents as native features rather than third-party add-ons.
  • Exports Contacts and Companies via a scalable async bulk CSV system that handles multi-million-row datasets without blocking the UI.

Weaknesses

  • The breadth of features creates a steep learning curve; advanced automations and Workflow configuration require significant time investment that smaller teams may not recover.
  • The platform charges usage-based fees for telecommunications and AI features that are not included in the base subscription, leading to bill surprises.
  • Recurring user reports on Reddit and G2 describe bugs, errors, and slow support response times that disrupt live marketing and sales operations.
  • Sub-account architecture, while powerful for agencies, adds migration complexity when identifying which client data lives in which isolated environment.
  • The platform is designed for agencies and SMBs; larger enterprises requiring deep reporting, custom objects at scale, or complex role-based access may outgrow its capabilities.

Complexity grading

How hard is this migration?

Standard CRM migration. 1 of 8 objects need a mapping; the rest are 1:1.

B

Overall complexity

Standard migration

Derived from compatibility, mapping clarity, API constraints, and data volume across Bp Premier and HighLevel.

  • Object compatibility

    B

    1 of 8 objects need a mapping; the rest are 1:1.

  • Field mapping clarity

    C

    Field mapping is derived from defaults — final spec confirmed during the sample migration.

  • Timeline complexity

    B

    8-object category — typical timelines run 2–7 days end-to-end.

  • API constraints

    B

    Bp Premier: Not publicly documented.

  • Data volume sensitivity

    B

    Bp Premier doesn't expose a bulk API — REST + parallelization used for high-volume runs.

Estimator

Estimate your Bp Premier to HighLevel migration cost

Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.

Step 1

What are you migrating?

Pick a category, then your source and destination platforms.

Category

FAQ

Frequently asked questions about Bp Premier to HighLevel data migrations

Answers to the questions buyers ask most during Bp Premier to HighLevel migration scoping. Not seeing yours? Book a call.

Can't find your answer?

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Most Bp Premier to HighLevel migrations complete within 48–72 hours of clock time for practices with up to 10,000 patient records and no custom clinical objects. Practices with 50,000+ patient records, encounter histories, prescription records, and multiple custom objects extend to 5–10 days. The custom object schema setup phase adds 1–3 days of preparation time before data movement begins, as HighLevel custom objects must be created before any clinical records are imported.

Adjacent paths

Related migrations to explore

Ready when you are

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