CRM migration

Migrate from axiUm Dental to monday CRM

Field-level mapping, validation, and rollback between axiUm Dental and monday CRM. We move data and schema; workflows are rebuilt natively in monday CRM.

axiUm Dental logo

axiUm Dental

Source

monday CRM

Destination

monday CRM logo

Compatibility

100%

12 of 12

objects map 1:1 between axiUm Dental and monday CRM.

Complexity

BStandard

Timeline

2–5 days

Rollback included Accuracy guarantee Field-level validation

Overview

What this migration involves

axiUm Dental is a dental-EHR and practice-management platform built for academic institutions and large dental organizations. Its data model centers on Patients (demographics and insurance), Appointments (provider and operatory scheduling), Treatment Plans (procedures linked to teeth and surfaces), Clinical Notes (per-visit charting), and Transactions (billing ledger entries). It ships with a closed SOAP/REST API (axiUm API CE 7.04+) that exposes patients, appointments, providers, and transaction records for export. monday CRM, by contrast, uses a board-and-column model where every record is an Item on a Board. CRM entities (People, Companies, Deals) are native board types with standard columns like Name, Email, Phone, and Deal Amount, but you extend the schema entirely with custom columns. There is no native patient-record entity, clinical-chart entity, or insurance-claim entity in monday CRM — those map as custom boards with custom column types. FlitStack AI extracts from the axiUm API in dependency order (Patients → Appointments → Treatments → Transactions), transforms each record into a monday CRM Item or Subitem, creates the destination boards and columns during setup, and imports via the monday.com GraphQL API with rate-limit-aware batching. We do not migrate axiUm workflows or automated patient-recall rules; those require manual reconstruction in monday's Automation Center after migration. A 24–48 hour delta window captures any records created or updated in axiUm between the bulk extract and the monday go-live cutover.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

axiUm Dental logo

axiUm Dental

What's pushing teams away

  • Outdated desktop-first interface requires significant user training, and multi-step workflows for completing post-treatment documentation frustrate clinical staff and slow patient throughput.
  • Limited visibility for custom medical alerts — non-standard health history items that should flag prominently in a patient record require IT configuration to display correctly, creating patient safety risks.
  • Transitioning from a dental school environment to a commercial dental service organization reveals that axiUm's student evaluation and competency tracking features are overkill for private practice workflows.
  • Customer support responsiveness is inconsistent, with institutional IT staff often left to resolve configuration issues without vendor escalation paths.
  • Proprietary data schema and limited published API documentation make third-party integrations and data portability difficult without Exan Professional Services involvement.

Choosing

monday CRM logo

monday CRM

What's pulling them in

  • Users praise the board-based visual interface for making pipeline stages immediately legible to non-technical team members without CRM training.
  • The no-code automation builder lets sales ops teams create lead routing, stage updates, and email triggers without developer involvement.
  • Integration ecosystem connects to Slack, Gmail, Outlook, and Zapier with minimal configuration, reducing friction for teams already using these tools.
  • The flexible column system lets teams build custom CRM views — deal value, close date, lead source — without needing a developer or pre-defined schema.
  • Teams already using monday Work Management can layer CRM features onto existing boards rather than starting from scratch.

Object mapping

How axiUm Dental objects map to monday CRM

Each row shows how a axiUm Dental object lands in monday CRM, including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

axiUm Dental

Patient (Patient Card)

maps to

monday CRM

People Board (custom board)

1:1
Fully supported

axiUm Patient records contain name, DOB, contact info, insurance references, and emergency contact. monday CRM has a native People board type for contacts with standard columns for name, email, and phone. We map the Patient Card fields to People board items and create custom columns for insurance carrier, group number, and PCP name.

axiUm Dental

Patient Address

maps to

monday CRM

People Board — Address Column

1:1
Fully supported

axiUm stores patient address as structured street, city, state, and zip. monday CRM has a native Address column type that geocodes and displays on a map. We map each address component to the monday CRM Address column fields. We also validate address formats before import to prevent missing or incomplete entries.

axiUm Dental

Appointment (Scheduler module)

maps to

monday CRM

Appointments Board — Calendar View

1:1
Fully supported

axiUm Scheduler creates appointments linked to patients, providers, operatory, and procedure codes. monday CRM's Calendar view accepts items with Date columns. We map appointment date/time to monday Date columns, provider to a People column, and operatory to a Status or Team column.

axiUm Dental

Treatment Plan

maps to

monday CRM

Treatment Board — Subitems

1:1
Fully supported

axiUm Treatment Plans list procedures with tooth number, surface, material, fee, and provider. monday CRM has no native treatment-plan entity — we create a Treatment Plans board with a Subitems hierarchy: each treatment plan item has procedure subitems containing tooth number, surface, material, and fee as custom columns.

axiUm Dental

Clinical Note

maps to

monday CRM

Treatment Board — Long Text Column / Subitem Notes

1:1
Fully supported

axiUm clinical notes are per-visit free-text entries linked to a patient and procedure. monday CRM stores free-text in Text columns or as item Notes. We create a Clinical Notes text column on the Treatment Plans board and link each note to the corresponding procedure subitem by date.

axiUm Dental

Transaction / Billing Ledger

maps to

monday CRM

Billing Board — custom board

1:1
Fully supported

axiUm Transactions record charges, payments, adjustments, and insurance payments per patient visit with CDT codes. monday CRM has no billing ledger — we create a Billing board with item-per-patient and subitems for each transaction line (charge, payment, adjustment, insurance payment) with custom columns for CDT code, amount, and payment type.

axiUm Dental

Provider / Faculty

maps to

monday CRM

People Board or Team column

1:1
Fully supported

axiUm Provider records store name, credentials, NPI number, and license info. monday CRM maps providers as People board items with a Provider column type or as Team column members on the Appointments board. We create one People item per provider with custom columns for NPI and license state.

axiUm Dental

Insurance Record

maps to

monday CRM

Insurance Board — custom board linked via Connect boards column

1:1
Fully supported

axiUm Insurance records hold carrier name, group number, subscriber ID, and eligibility dates. monday CRM has no native Insurance entity — we create an Insurance board with one item per carrier/group combination, then link patient items to their insurance record via the Connect boards column.

axiUm Dental

Recall / Overdue Patients

maps to

monday CRM

Recall Board — custom board with Status columns

1:1
Fully supported

axiUm Overdue Patients module tracks recall intervals (6-month hygiene, perio maintenance) per patient. monday CRM has no native recall entity — we create a Recall board with one item per patient due for recall, Status columns for recall type and outreach stage, and a Date column for next-appointment. Recall logic must be rebuilt as monday Automation Center recipes.

axiUm Dental

CDT / Procedure Code

maps to

monday CRM

Treatment Board — Lookup column or integration

1:1
Fully supported

axiUm procedure codes follow the ADA CDT code set with descriptions and fees. monday CRM has no native procedure-code lookup. We preserve CDT codes as a Text or Number column on the Treatment Plans board and optionally connect a procedure-code reference board as a Lookup column. Clinical coding logic is not available in monday CRM.

axiUm Dental

Attachment / Consent Form

maps to

monday CRM

monday CRM Files (on item)

1:1
Fully supported

axiUm Attachments module stores scanned consent forms and imaging links. monday CRM supports file uploads per item. We extract file blobs from axiUm and attach them to the corresponding patient or treatment plan item in monday CRM. File size limits apply (25MB per file in monday CRM).

axiUm Dental

Lab Order (Plus Module)

maps to

monday CRM

Lab Board — custom board

1:1
Fully supported

axiUm Lab Tracking tracks lab case status, Rx details, and delivery dates for external lab orders. monday CRM has no lab order entity — we create a Lab Orders board with Status columns for case stage, Date columns for Rx and delivery, and a Link to the patient item. Lab case workflow requires manual recreation in monday Automation Center.

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

axiUm Dental logo

axiUm Dental gotchas

High

Citrix dependency for on-premise deployments

Medium

Custom form schema varies per institution

High

MiPACS imaging data lives outside axiUm's database

Medium

CDT code versioning drift between systems

monday CRM logo

monday CRM gotchas

High

Subitems are not included in bulk exports

High

Daily API call limits vary sharply by plan

Medium

Legacy automations (Sentence Builder) are being deprecated

Medium

Excel and account exports only include table views

Low

Enterprise admins can disable non-admin exports

Pair-specific challenges

  • axiUm clinical charting (odontogram, perio chart) has no monday CRM equivalent

    axiUm stores per-visit clinical charting data — tooth-by-tooth notation for existing restorations, periodontal probe depths, and tissue conditions — in a structured clinical record object. monday CRM has no clinical-charting entity and no column type that preserves the spatial or relational character of a tooth chart. We migrate clinical notes as long-text columns on the treatment plan item, but the odontogram diagram, perio chart graph, and per-surface condition data cannot be represented in monday CRM's flat item-column model. Practices that need to retain clinical charting imagery should export axiUm PDFs and attach them to the patient item as files.

  • monday CRM API rate limits cap bulk import throughput

    monday CRM enforces a daily API call limit that varies by plan: Basic and Standard accounts are capped at 1,000 calls per day, Pro at 10,000 calls per day, and Enterprise at 25,000 calls per day. A migration of 20,000 patient records with appointment subitems can require 60,000–100,000 API mutations (create item, create subitem, update column). At the Basic plan limit, this alone requires multiple days of batching. FlitStack AI sequences imports with exponential backoff, respects the monday CRM complexity budget per query, and distributes large record sets across non-peak hours to stay within limits without extending the project timeline.

  • axiUm automated recall and patient-follow-up logic does not migrate

    axiUm's Overdue Patients module and the recall-interval rules that drive automated hygiene reminders are part of the axiUm workflow engine and are not exposed via the API. monday CRM's Automation Center can replicate the recall logic (When item Status = 'Due for Recall' → Send email to patient), but the automation recipe must be rebuilt manually after migration. We export the patient recall dates and overdue intervals as a custom column so the monday board is ready for recipe configuration. If your team relies on axiUm's EDI-based insurance billing triggers, those workflows also require rebuilding in monday or a third-party integration.

  • HIPAA BAA must be signed before PHI lands in monday CRM

    Patient names, DOB, medical alerts, and clinical notes constitute Protected Health Information (PHI) under HIPAA. monday CRM offers Enterprise-tier HIPAA compliance with a signed Business Associate Agreement, but the BAA must be in place before any patient data is imported. If your organization is on a Basic or Pro plan, monday CRM cannot execute a BAA and PHI cannot legally be stored on the platform. We require confirmation of BAA status before migration begins and will not transfer any patient records containing PHI to a non-HIPAA-compliant monday CRM account.

  • CDT code descriptions require a separate reference board or external lookup

    axiUm stores Current Dental Terminology (CDT) codes and their full procedure descriptions as part of the treatment plan record. monday CRM has no native procedure-code lookup or code-description field. We migrate CDT codes as a text field on each treatment subitem, but the full code-to-description mapping must be handled either via a separate CDT Reference board (static item per code with description) used as a Lookup column, or via an external ADA code database integration. Without one of these, your team will need to look up CDT descriptions manually.

Migration approach

Six steps for a successful axiUm Dental to monday CRM data migration

  1. Confirm monday CRM account, plan, and HIPAA BAA status

    Before any data extraction, we verify that your monday CRM account is on a plan that supports the column types and API rate limits required for your data volume. If your migration includes PHI (patient names, DOB, medical alerts), we confirm that a signed HIPAA Business Associate Agreement is in place and that column-level permissions are enabled. If your account is on Basic or Standard with PHI, we flag this before migration begins so the BAA can be executed.

  2. Extract from axiUm API and audit data model

    We authenticate to your axiUm API instance using the credentials provided, then enumerate all object types available for export: Patients, Insurance records, Appointments, Providers, Treatment Plans, Transactions, and Lab Orders. We profile record counts per object, identify custom fields configured in axiUm, and note any null or malformed data that will require cleaning or flagging during mapping. This discovery step produces a data-quality report before any transformation logic is written.

  3. Create monday CRM boards, columns, and subitem hierarchies

    Using the monday.com GraphQL API, we create the destination board structure: a People board for patients and providers, an Appointments board with a Calendar view, a Treatment Plans board with subitems for procedures, a Billing board with transaction subitems, and optional Insurance and Lab Orders boards. We create custom columns for all non-standard fields (CDT codes, tooth numbers, surfaces, medical alerts, NPI numbers) and configure Connect boards columns for patient-to-insurance and patient-to-insurance-carrier relationships.

  4. Run a test migration with field-level diff on a sample slice

    We extract a representative sample from axiUm — typically 200–500 patient records with appointments and treatment plans — transform them per the field mapping, and import to monday CRM. We generate a field-level diff comparing the source axiUm record to the destination monday CRM item, verifying that patient names, dates, procedure codes, amounts, and linked subitems all landed correctly. You review the diff and confirm mapping decisions before we commit to the full run.

  5. Execute full migration with delta-pickup window

    The full record set migrates in rate-limit-aware batches using monday CRM's GraphQL API mutation endpoints. A delta-pickup window — typically 24 hours after the bulk load completes — captures any patients added, appointments scheduled, or treatment plans created in axiUm during the cutover period. FlitStack AI generates a post-migration audit log listing every record created in monday CRM with its source axiUm ID for reconciliation. One-click rollback reverts all monday CRM items created during the migration if reconciliation identifies data integrity issues.

Platform deep dives

Context on both ends of the pair

axiUm Dental logo

axiUm Dental

Source

Strengths

  • Market-leading position in North American dental academic institutions with 90%+ penetration.
  • Comprehensive HIPAA-compliant EHR combining clinical, financial, and educational data in one system.
  • Modular architecture allows institutions to license only the modules relevant to their clinical and educational workflows.
  • Citrix-delivered desktop access and web-based PatientAccess and DoctorAccess portals provide deployment flexibility.
  • CODA accreditation compliance built into reporting and student competency tracking.

Weaknesses

  • Desktop-first application architecture with an outdated user interface that creates a steep learning curve for new users.
  • No publicly available API documentation for customers — the REST API exists only in CE 7.04+ and requires a software maintenance agreement to access.
  • Medical alert configuration lacks an intuitive interface, requiring IT-level setup to surface non-standard health flags.
  • Multi-step treatment completion workflow disperses post-care documentation across three or four separate areas of the application.
  • Limited pricing transparency with no published tiers — sales engagement required to obtain a quote.
monday CRM logo

monday CRM

Destination

Strengths

  • Board-based UI makes pipeline stages and deal progress visually obvious without training.
  • No-code automation builder requires no developer resources to create lead routing and stage-triggered actions.
  • Flexible column system supports custom CRM fields without schema changes or admin involvement.
  • Integrates natively with Slack, Gmail, Outlook, and Zapier with minimal configuration overhead.
  • Layered product means teams already on monday Work Management can add CRM without migrating existing data.

Weaknesses

  • No native Contacts object separate from Items — contacts are managed inside a CRM module's People feature.
  • Pipeline and deal relationships use a flat item model rather than a relational object model, making complex CRM associations awkward.
  • Automations are plan-gated (250 actions/month on Standard, 25,000 on Pro) and the legacy Recipe system is being deprecated.
  • Customization and advanced views (Chart, Formula, Dependency) are locked behind Pro and Enterprise tiers.
  • Per-seat pricing with non-refundable annual billing creates cost lock-in risk during migration.

Complexity grading

How hard is this migration?

Standard CRM migration. All 8 core objects map 1:1 between axiUm Dental and monday CRM.

B

Overall complexity

Standard migration

Derived from compatibility, mapping clarity, API constraints, and data volume across axiUm Dental and monday CRM.

  • Object compatibility

    A

    All 8 core objects map 1:1 between axiUm Dental and monday CRM.

  • Field mapping clarity

    C

    Field mapping is derived from defaults — final spec confirmed during the sample migration.

  • Timeline complexity

    B

    8-object category — typical timelines run 2–7 days end-to-end.

  • API constraints

    B

    axiUm Dental: Not publicly documented.

  • Data volume sensitivity

    B

    axiUm Dental doesn't expose a bulk API — REST + parallelization used for high-volume runs.

Estimator

Estimate your axiUm Dental to monday CRM migration cost

Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.

Step 1

What are you migrating?

Pick a category, then your source and destination platforms.

Category

FAQ

Frequently asked questions about axiUm Dental to monday CRM data migrations

Answers to the questions buyers ask most during axiUm Dental to monday CRM migration scoping. Not seeing yours? Book a call.

Can't find your answer?

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Book a free 30 minute consultation

Most axiUm Dental to monday CRM migrations complete within 5–10 business days of discovery and setup for practices with under 25,000 patient records. The longest phase is typically the monday CRM board-and-column configuration, which must be completed before any data imports. Larger setups with over 100,000 records across multiple providers, separate operatory schedules, and deep treatment-plan subitem hierarchies extend to 3–6 weeks. monday CRM API rate limits on the Basic and Standard plans can add 1–3 days for large record sets because batch sizes are throttled.

Adjacent paths

Related migrations to explore

Ready when you are

Move from axiUm Dental.
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