CRM migration
Field-level mapping, validation, and rollback between axiUm Dental and monday CRM. We move data and schema; workflows are rebuilt natively in monday CRM.
axiUm Dental
Source
monday CRM
Destination
Compatibility
12 of 12
objects map 1:1 between axiUm Dental and monday CRM.
Complexity
BStandard
Timeline
2–5 days
Overview
axiUm Dental is a dental-EHR and practice-management platform built for academic institutions and large dental organizations. Its data model centers on Patients (demographics and insurance), Appointments (provider and operatory scheduling), Treatment Plans (procedures linked to teeth and surfaces), Clinical Notes (per-visit charting), and Transactions (billing ledger entries). It ships with a closed SOAP/REST API (axiUm API CE 7.04+) that exposes patients, appointments, providers, and transaction records for export. monday CRM, by contrast, uses a board-and-column model where every record is an Item on a Board. CRM entities (People, Companies, Deals) are native board types with standard columns like Name, Email, Phone, and Deal Amount, but you extend the schema entirely with custom columns. There is no native patient-record entity, clinical-chart entity, or insurance-claim entity in monday CRM — those map as custom boards with custom column types. FlitStack AI extracts from the axiUm API in dependency order (Patients → Appointments → Treatments → Transactions), transforms each record into a monday CRM Item or Subitem, creates the destination boards and columns during setup, and imports via the monday.com GraphQL API with rate-limit-aware batching. We do not migrate axiUm workflows or automated patient-recall rules; those require manual reconstruction in monday's Automation Center after migration. A 24–48 hour delta window captures any records created or updated in axiUm between the bulk extract and the monday go-live cutover.
Every standard and custom field arrives verified.
AI proposes the map; you confirm before any record moves.
Parent–child, lookups, and ownership stay linked.
Calls, emails, meetings — with original timestamps.
Documents, uploads, and inline notes move with the record.
Why teams make this switch
Leaving
What's pushing teams away
Choosing
What's pulling them in
Object mapping
Each row shows how a axiUm Dental object lands in monday CRM, including any object-level transformations, lookup resolution, or schema-design dependencies.
Typical mapping — final map is confirmed during the sample migration step.
axiUm Dental
Patient (Patient Card)
monday CRM
People Board (custom board)
1:1axiUm Patient records contain name, DOB, contact info, insurance references, and emergency contact. monday CRM has a native People board type for contacts with standard columns for name, email, and phone. We map the Patient Card fields to People board items and create custom columns for insurance carrier, group number, and PCP name.
axiUm Dental
Patient Address
monday CRM
People Board — Address Column
1:1axiUm stores patient address as structured street, city, state, and zip. monday CRM has a native Address column type that geocodes and displays on a map. We map each address component to the monday CRM Address column fields. We also validate address formats before import to prevent missing or incomplete entries.
axiUm Dental
Appointment (Scheduler module)
monday CRM
Appointments Board — Calendar View
1:1axiUm Scheduler creates appointments linked to patients, providers, operatory, and procedure codes. monday CRM's Calendar view accepts items with Date columns. We map appointment date/time to monday Date columns, provider to a People column, and operatory to a Status or Team column.
axiUm Dental
Treatment Plan
monday CRM
Treatment Board — Subitems
1:1axiUm Treatment Plans list procedures with tooth number, surface, material, fee, and provider. monday CRM has no native treatment-plan entity — we create a Treatment Plans board with a Subitems hierarchy: each treatment plan item has procedure subitems containing tooth number, surface, material, and fee as custom columns.
axiUm Dental
Clinical Note
monday CRM
Treatment Board — Long Text Column / Subitem Notes
1:1axiUm clinical notes are per-visit free-text entries linked to a patient and procedure. monday CRM stores free-text in Text columns or as item Notes. We create a Clinical Notes text column on the Treatment Plans board and link each note to the corresponding procedure subitem by date.
axiUm Dental
Transaction / Billing Ledger
monday CRM
Billing Board — custom board
1:1axiUm Transactions record charges, payments, adjustments, and insurance payments per patient visit with CDT codes. monday CRM has no billing ledger — we create a Billing board with item-per-patient and subitems for each transaction line (charge, payment, adjustment, insurance payment) with custom columns for CDT code, amount, and payment type.
axiUm Dental
Provider / Faculty
monday CRM
People Board or Team column
1:1axiUm Provider records store name, credentials, NPI number, and license info. monday CRM maps providers as People board items with a Provider column type or as Team column members on the Appointments board. We create one People item per provider with custom columns for NPI and license state.
axiUm Dental
Insurance Record
monday CRM
Insurance Board — custom board linked via Connect boards column
1:1axiUm Insurance records hold carrier name, group number, subscriber ID, and eligibility dates. monday CRM has no native Insurance entity — we create an Insurance board with one item per carrier/group combination, then link patient items to their insurance record via the Connect boards column.
axiUm Dental
Recall / Overdue Patients
monday CRM
Recall Board — custom board with Status columns
1:1axiUm Overdue Patients module tracks recall intervals (6-month hygiene, perio maintenance) per patient. monday CRM has no native recall entity — we create a Recall board with one item per patient due for recall, Status columns for recall type and outreach stage, and a Date column for next-appointment. Recall logic must be rebuilt as monday Automation Center recipes.
axiUm Dental
CDT / Procedure Code
monday CRM
Treatment Board — Lookup column or integration
1:1axiUm procedure codes follow the ADA CDT code set with descriptions and fees. monday CRM has no native procedure-code lookup. We preserve CDT codes as a Text or Number column on the Treatment Plans board and optionally connect a procedure-code reference board as a Lookup column. Clinical coding logic is not available in monday CRM.
axiUm Dental
Attachment / Consent Form
monday CRM
monday CRM Files (on item)
1:1axiUm Attachments module stores scanned consent forms and imaging links. monday CRM supports file uploads per item. We extract file blobs from axiUm and attach them to the corresponding patient or treatment plan item in monday CRM. File size limits apply (25MB per file in monday CRM).
axiUm Dental
Lab Order (Plus Module)
monday CRM
Lab Board — custom board
1:1axiUm Lab Tracking tracks lab case status, Rx details, and delivery dates for external lab orders. monday CRM has no lab order entity — we create a Lab Orders board with Status columns for case stage, Date columns for Rx and delivery, and a Link to the patient item. Lab case workflow requires manual recreation in monday Automation Center.
| axiUm Dental | monday CRM | Compatibility | |
|---|---|---|---|
| Patient (Patient Card) | People Board (custom board)1:1 | Fully supported | |
| Patient Address | People Board — Address Column1:1 | Fully supported | |
| Appointment (Scheduler module) | Appointments Board — Calendar View1:1 | Fully supported | |
| Treatment Plan | Treatment Board — Subitems1:1 | Fully supported | |
| Clinical Note | Treatment Board — Long Text Column / Subitem Notes1:1 | Fully supported | |
| Transaction / Billing Ledger | Billing Board — custom board1:1 | Fully supported | |
| Provider / Faculty | People Board or Team column1:1 | Fully supported | |
| Insurance Record | Insurance Board — custom board linked via Connect boards column1:1 | Fully supported | |
| Recall / Overdue Patients | Recall Board — custom board with Status columns1:1 | Fully supported | |
| CDT / Procedure Code | Treatment Board — Lookup column or integration1:1 | Fully supported | |
| Attachment / Consent Form | monday CRM Files (on item)1:1 | Fully supported | |
| Lab Order (Plus Module) | Lab Board — custom board1:1 | Fully supported |
Gotchas + challenges
Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.
axiUm Dental gotchas
Citrix dependency for on-premise deployments
Custom form schema varies per institution
MiPACS imaging data lives outside axiUm's database
CDT code versioning drift between systems
monday CRM gotchas
Subitems are not included in bulk exports
Daily API call limits vary sharply by plan
Legacy automations (Sentence Builder) are being deprecated
Excel and account exports only include table views
Enterprise admins can disable non-admin exports
Pair-specific challenges
Migration approach
Confirm monday CRM account, plan, and HIPAA BAA status
Before any data extraction, we verify that your monday CRM account is on a plan that supports the column types and API rate limits required for your data volume. If your migration includes PHI (patient names, DOB, medical alerts), we confirm that a signed HIPAA Business Associate Agreement is in place and that column-level permissions are enabled. If your account is on Basic or Standard with PHI, we flag this before migration begins so the BAA can be executed.
Extract from axiUm API and audit data model
We authenticate to your axiUm API instance using the credentials provided, then enumerate all object types available for export: Patients, Insurance records, Appointments, Providers, Treatment Plans, Transactions, and Lab Orders. We profile record counts per object, identify custom fields configured in axiUm, and note any null or malformed data that will require cleaning or flagging during mapping. This discovery step produces a data-quality report before any transformation logic is written.
Create monday CRM boards, columns, and subitem hierarchies
Using the monday.com GraphQL API, we create the destination board structure: a People board for patients and providers, an Appointments board with a Calendar view, a Treatment Plans board with subitems for procedures, a Billing board with transaction subitems, and optional Insurance and Lab Orders boards. We create custom columns for all non-standard fields (CDT codes, tooth numbers, surfaces, medical alerts, NPI numbers) and configure Connect boards columns for patient-to-insurance and patient-to-insurance-carrier relationships.
Run a test migration with field-level diff on a sample slice
We extract a representative sample from axiUm — typically 200–500 patient records with appointments and treatment plans — transform them per the field mapping, and import to monday CRM. We generate a field-level diff comparing the source axiUm record to the destination monday CRM item, verifying that patient names, dates, procedure codes, amounts, and linked subitems all landed correctly. You review the diff and confirm mapping decisions before we commit to the full run.
Execute full migration with delta-pickup window
The full record set migrates in rate-limit-aware batches using monday CRM's GraphQL API mutation endpoints. A delta-pickup window — typically 24 hours after the bulk load completes — captures any patients added, appointments scheduled, or treatment plans created in axiUm during the cutover period. FlitStack AI generates a post-migration audit log listing every record created in monday CRM with its source axiUm ID for reconciliation. One-click rollback reverts all monday CRM items created during the migration if reconciliation identifies data integrity issues.
Platform deep dives
axiUm Dental
Source
Strengths
Weaknesses
monday CRM
Destination
Strengths
Weaknesses
Complexity grading
Standard CRM migration. All 8 core objects map 1:1 between axiUm Dental and monday CRM.
Overall complexity
Standard migration
Derived from compatibility, mapping clarity, API constraints, and data volume across axiUm Dental and monday CRM.
Object compatibility
All 8 core objects map 1:1 between axiUm Dental and monday CRM.
Field mapping clarity
Field mapping is derived from defaults — final spec confirmed during the sample migration.
Timeline complexity
8-object category — typical timelines run 2–7 days end-to-end.
API constraints
axiUm Dental: Not publicly documented.
Data volume sensitivity
axiUm Dental doesn't expose a bulk API — REST + parallelization used for high-volume runs.
Estimator
Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.
Step 1
Pick a category, then your source and destination platforms.
Category
FAQ
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