Migrate your TeamSupport data
B2B helpdesk with ticket-centric workflow automation and a REST API, built for mid-market support teams migrating between platforms.
In its favor
Why people choose TeamSupport
The signal that keeps TeamSupport on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
B2B-focused feature set including product-centric ticketing lets software and manufacturing teams link issues directly to specific products and versions, reducing triage time.
User-friendly interface with low training overhead, confirmed across 891 G2 reviews averaging 4.4 stars, making onboarding new agents straightforward.
Workflow automation with Create, Update, and Time-Based triggers enables routing and escalation rules without manual intervention.
Prebuilt analytics dashboards and integrations with Slack, Microsoft Teams, Azure DevOps, and Zapier support existing tool stacks out of the box.
Customer Hub self-service portal reduces first-contact volume while keeping customers informed through the support lifecycle.
Slow system performance with frequent lag and occasional downtime impacts agent productivity, especially during high-traffic periods, with multiple G2 reviewers citing sluggish page loads and ticket updates.
Reporting functionality is difficult to use with limited export options, slow report loading, and confusing templates, prompting teams to adopt third-party BI tools for basic insights.
Pricing at $45/user/month on the Starter tier is a barrier for smaller teams, and competitors offer lower entry points with comparable core features.
Customization complexity and limited options push teams with specialized workflows toward platforms that offer more flexible automation builders.
Long internal wait times for issue resolution within TeamSupport's own support team create frustration when customers need escalations.
Reasons to switch
Why people leave TeamSupport
The recurring reasons buyers give for replacing TeamSupport. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where TeamSupport fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
TeamSupport pricing overview
TeamSupport uses a per-user, per-month pricing model with no free tier or free trial available. The Chat plan at $29/user/month is channel-limited, while the Starter plan at $45/user/month unlocks full omnichannel support. Professional tier pricing is available via sales quote only, suggesting volume and enterprise negotiation factors.
Chat
Tier 1 of 3
$29/user/month
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on TeamSupport's schedule — see our quote-based pricing →
What gets migrated
TeamSupport object support
Object-by-object support for TeamSupport migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are the primary object in TeamSupport. We migrate ticket fields, status, priority, type, assignee, group, and custom fields 1:1. Ticket history and thread chronology are preserved. Source-channel metadata (email, chat, web, social) is mapped to the destination's equivalent channel field.
Users (Agents)
Mapping requiredTeamSupport refers to agents as Users. The API does not create Users programmatically — we require manual pre-creation with matching emails and names before migration. We map User IDs and preserve assignment history on tickets. System Admin permission must be checked during migration setup.
Groups
Mapping requiredGroups are referenced by tickets but cannot be created via TeamSupport's API. We require manual pre-creation of Groups with exact name matches before migration begins. We preserve group-to-ticket associations through a lookup table built from the pre-created groups.
Customers (End Users)
Fully supportedCustomer records including name, email, company, and custom fields migrate directly via API. We preserve customer-to-ticket linkage and handle duplicate detection based on email address during import.
Products
Fully supportedProducts are a first-class object linked to tickets for B2B support contexts. We migrate product name, version, product line, and custom fields. Product-to-ticket associations are preserved via foreign key mapping in the destination.
Product Versions
Fully supportedVersions are associated with Products and used to segment bug reports and incidents. We migrate version names, associated products, and preserve version-to-ticket linkage.
Product Lines
Fully supportedProduct Lines group related products and are referenced by both Products and Tickets. We migrate the hierarchy and preserve associations during import.
Custom Fields
Mapping requiredTeamSupport supports custom fields on Tickets, Users, Products, Product Versions, Product Lines, and Inventory Assets. Global Ticket Custom Fields allow cross-type reuse. We export custom field definitions and values, mapping field types to destination equivalents. Dropdown field options require explicit mapping.
Attachments
Mapping requiredTicket attachments migrate via API download-and-reupload. Large attachment volumes may be chunked to avoid timeout. We preserve original filenames and associate attachments back to the correct ticket in the destination.
Knowledge Base Articles
Fully supportedKB articles and categories are accessible via API and migrate with category hierarchy preserved. Article-to-category assignments and article visibility settings are mapped.
Ticket Tags
Mapping requiredTags on tickets are exported as arrays and mapped to destination label/tag fields. Where the destination uses a flat tag model, we flatten nested tag hierarchies.
Conversations (Ticket Thread)
Fully supportedInternal and public notes on tickets are preserved in chronological order. Agent vs. customer authorship is flagged so the destination applies the correct display logic.
Inventory Assets
Mapping requiredInventory Assets are linked to Products and Tickets. Custom fields on assets are supported. We migrate asset records with their product associations and custom field data.
Workflows and Automations
Not in this platformAutomation rules (Create, Update, Time-Based triggers) are not exposed via TeamSupport's public API. We cannot migrate workflow definitions programmatically. We recommend documenting current rules manually and reproducing them in the destination platform post-migration.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are the primary object in TeamSupport. We migrate ticket fields, status, priority, type, assignee, group, and custom fields 1:1. Ticket history and thread chronology are preserved. Source-channel metadata (email, chat, web, social) is mapped to the destination's equivalent channel field. |
| Users (Agents) | Mapping required | TeamSupport refers to agents as Users. The API does not create Users programmatically — we require manual pre-creation with matching emails and names before migration. We map User IDs and preserve assignment history on tickets. System Admin permission must be checked during migration setup. |
| Groups | Mapping required | Groups are referenced by tickets but cannot be created via TeamSupport's API. We require manual pre-creation of Groups with exact name matches before migration begins. We preserve group-to-ticket associations through a lookup table built from the pre-created groups. |
| Customers (End Users) | Fully supported | Customer records including name, email, company, and custom fields migrate directly via API. We preserve customer-to-ticket linkage and handle duplicate detection based on email address during import. |
| Products | Fully supported | Products are a first-class object linked to tickets for B2B support contexts. We migrate product name, version, product line, and custom fields. Product-to-ticket associations are preserved via foreign key mapping in the destination. |
| Product Versions | Fully supported | Versions are associated with Products and used to segment bug reports and incidents. We migrate version names, associated products, and preserve version-to-ticket linkage. |
| Product Lines | Fully supported | Product Lines group related products and are referenced by both Products and Tickets. We migrate the hierarchy and preserve associations during import. |
| Custom Fields | Mapping required | TeamSupport supports custom fields on Tickets, Users, Products, Product Versions, Product Lines, and Inventory Assets. Global Ticket Custom Fields allow cross-type reuse. We export custom field definitions and values, mapping field types to destination equivalents. Dropdown field options require explicit mapping. |
| Attachments | Mapping required | Ticket attachments migrate via API download-and-reupload. Large attachment volumes may be chunked to avoid timeout. We preserve original filenames and associate attachments back to the correct ticket in the destination. |
| Knowledge Base Articles | Fully supported | KB articles and categories are accessible via API and migrate with category hierarchy preserved. Article-to-category assignments and article visibility settings are mapped. |
| Ticket Tags | Mapping required | Tags on tickets are exported as arrays and mapped to destination label/tag fields. Where the destination uses a flat tag model, we flatten nested tag hierarchies. |
| Conversations (Ticket Thread) | Fully supported | Internal and public notes on tickets are preserved in chronological order. Agent vs. customer authorship is flagged so the destination applies the correct display logic. |
| Inventory Assets | Mapping required | Inventory Assets are linked to Products and Tickets. Custom fields on assets are supported. We migrate asset records with their product associations and custom field data. |
| Workflows and Automations | Not in this platform | Automation rules (Create, Update, Time-Based triggers) are not exposed via TeamSupport's public API. We cannot migrate workflow definitions programmatically. We recommend documenting current rules manually and reproducing them in the destination platform post-migration. |
Gotchas
What to watch for in TeamSupport migrations
Issues we've hit on past TeamSupport migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Agents and Groups must be pre-created manually before migration
Workflow automation rules cannot be migrated programmatically
Custom field dropdown options require explicit value mapping
Attachment extraction requires sequential download-and-upload
No free trial or free version complicates pre-migration evaluation
| Severity | Issue |
|---|---|
| High | Agents and Groups must be pre-created manually before migration |
| High | Workflow automation rules cannot be migrated programmatically |
| Medium | Custom field dropdown options require explicit value mapping |
| Medium | Attachment extraction requires sequential download-and-upload |
| Low | No free trial or free version complicates pre-migration evaluation |
Leaving TeamSupport?
Where TeamSupport customers move next
7 destinations TeamSupport can migrate to.
How a TeamSupport migration works
Four steps, TeamSupport-specific
Connect
API token (Support API token generated via Integrations > Support API in the admin panel) into TeamSupport. Scopes limited to read-only on the data we move.
Map
We translate TeamSupport-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate TeamSupport quirks before production.
Migrate
Full migration with TeamSupport rate-limit handling. Rollback available throughout.
FAQ
TeamSupport migration FAQ
Answers to the questions buyers ask most during TeamSupport migration scoping. Not seeing yours? Book a call.
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Migrate TeamSupport.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your TeamSupport setup and destination — written quote back within a business day.