Migrate your Novo Help Desk Software data
On-premises IT service desk platform from Novo Solutions with ticket management, audit trail, and Sarbanes-Oxley compliance tooling. Targets mid-market IT teams that prefer hosted or self-hosted deployments.
In its favor
Why people choose Novo Help Desk Software
The signal that keeps Novo Help Desk Software on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Simple, self-contained ITSM for IT teams that need ticket routing and resolution without the complexity of enterprise service management suites.
Full audit trail and compliance features make it suitable for organizations subject to Sarbanes-Oxley or similar regulatory reporting requirements.
Supports Active Directory integration as a separate purchase module, allowing IT teams to align software access with existing Windows identity infrastructure.
One verified G2 reviewer noted that ticket assignment happens nearly instantly after creation, indicating straightforward routing logic that smaller teams find predictable.
The platform runs on a defined version schema (e.g., version 462.00 visible in help documentation) suggesting a structured release cadence with changelogged updates.
Limited public documentation and thin community presence make it difficult to find troubleshooting guidance or integration examples online.
The platform is not prominently featured in modern ITSM comparisons or analyst coverage, suggesting weaker market traction relative to cloud-native alternatives.
One G2 reviewer noted desire for more customizable views and deeper financial analytics, suggesting the platform lags on reporting and UI flexibility.
No publicly available API documentation or developer portal found during research, which blocks automated workflows and third-party integrations.
Active Directory integration is a separate purchase rather than included, adding cost for organizations that need identity sync.
Reasons to switch
Why people leave Novo Help Desk Software
The recurring reasons buyers give for replacing Novo Help Desk Software. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Novo Help Desk Software fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Novo Help Desk Software pricing overview
Novo Help Desk Software does not publish pricing on its website or in the research corpus. Quotes require direct contact with Novo Solutions. Given the separate purchase for Active Directory and the platform's on-premises positioning, total cost likely includes base seat licensing plus optional modules.
ShareNet / Help Desk (paid)
Tier 1 of 1
Custom (sales-led, from ~$25/user/month annual)
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Novo Help Desk Software's schedule — see our quote-based pricing →
What gets migrated
Novo Help Desk Software object support
Object-by-object support for Novo Help Desk Software migrations. Per-pair details surface during scoping.
Accounts
Fully supportedAccounts are the top-level entity representing a company using the platform. The glossary confirms they are created and maintained by the Administrator. We migrate Accounts 1:1 as the parent container for all other objects.
Contacts
Fully supportedContacts are the individual end users within an Account who submit and receive tickets. We map Contacts 1:1 in most migrations, preserving email, name, and account association.
Tickets
Fully supportedThe core object. Tickets carry status, priority, assignment, and timestamps. The platform's review mentions near-instant assignment and easy ticket creation. We migrate ticket subjects, descriptions, status history, and linked attachments.
Attachments
Mapping requiredFile attachments associated with tickets are migratable but require attention to file size limits and path preservation. We chunk large attachment batches and validate file integrity post-transfer.
Activity Records
Mapping requiredThe platform's feature list includes Activity Tracking. We interpret this as audit-style log entries attached to tickets. Activity records are migrated as linked child objects but field names may require mapping to the destination schema.
Custom Fields
Mapping requiredIf the account uses custom fields on tickets or accounts, we handle these via explicit field-level mapping. The CSV does not specify a custom field API, so scoping must include a manual field inventory from the source instance.
Account Types
Mapping requiredAccount Type is an optional designation on accounts that may indicate service support level. We preserve this as a custom property on the Account record if present.
Active Directory Integration
Not in this platformActive Directory sync is a separate purchase module from Novo Solutions. We do not migrate the AD integration itself; we rely on standard contact fields and recommend rebuilding AD sync on the destination platform post-migration.
| Object | Support | Notes |
|---|---|---|
| Accounts | Fully supported | Accounts are the top-level entity representing a company using the platform. The glossary confirms they are created and maintained by the Administrator. We migrate Accounts 1:1 as the parent container for all other objects. |
| Contacts | Fully supported | Contacts are the individual end users within an Account who submit and receive tickets. We map Contacts 1:1 in most migrations, preserving email, name, and account association. |
| Tickets | Fully supported | The core object. Tickets carry status, priority, assignment, and timestamps. The platform's review mentions near-instant assignment and easy ticket creation. We migrate ticket subjects, descriptions, status history, and linked attachments. |
| Attachments | Mapping required | File attachments associated with tickets are migratable but require attention to file size limits and path preservation. We chunk large attachment batches and validate file integrity post-transfer. |
| Activity Records | Mapping required | The platform's feature list includes Activity Tracking. We interpret this as audit-style log entries attached to tickets. Activity records are migrated as linked child objects but field names may require mapping to the destination schema. |
| Custom Fields | Mapping required | If the account uses custom fields on tickets or accounts, we handle these via explicit field-level mapping. The CSV does not specify a custom field API, so scoping must include a manual field inventory from the source instance. |
| Account Types | Mapping required | Account Type is an optional designation on accounts that may indicate service support level. We preserve this as a custom property on the Account record if present. |
| Active Directory Integration | Not in this platform | Active Directory sync is a separate purchase module from Novo Solutions. We do not migrate the AD integration itself; we rely on standard contact fields and recommend rebuilding AD sync on the destination platform post-migration. |
Gotchas
What to watch for in Novo Help Desk Software migrations
Issues we've hit on past Novo Help Desk Software migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No publicly documented API endpoint surface
Naming collision with Novo banking platform
Active Directory is a paid add-on, not included
| Severity | Issue |
|---|---|
| High | No publicly documented API endpoint surface |
| Medium | Naming collision with Novo banking platform |
| Medium | Active Directory is a paid add-on, not included |
Leaving Novo Help Desk Software?
Where Novo Help Desk Software customers move next
7 destinations Novo Help Desk Software can migrate to.
How a Novo Help Desk Software migration works
Four steps, Novo Help Desk Software-specific
Connect
Novo Solutions / novohit publishes API data integration capability per the vendor's feature list. Auth scheme is not openly documented; tokens are issued per tenant. Third-party listings give conflicting signals on whether an API is available — we confirm directly with vendor support during scoping. into Novo Help Desk Software. Scopes limited to read-only on the data we move.
Map
We translate Novo Help Desk Software-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Novo Help Desk Software quirks before production.
Migrate
Full migration with Novo Help Desk Software rate-limit handling. Rollback available throughout.
FAQ
Novo Help Desk Software migration FAQ
Answers to the questions buyers ask most during Novo Help Desk Software migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Novo Help Desk Software migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther helpdesks we support
Ready when you are
Migrate Novo Help Desk Software.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Novo Help Desk Software setup and destination — written quote back within a business day.