Migrate your Keeping data
A Slack-native helpdesk built for small teams who want to manage support tickets without leaving their messaging tool.
In its favor
Why people choose Keeping
The signal that keeps Keeping on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Gmail-native shared inbox lets teams manage support@ and info@ addresses without leaving Gmail — onboarding requires installing a Chrome extension rather than learning a new tool.
Essential tier at $12/user/month undercuts standalone helpdesk SaaS like Zendesk and HelpScout for small teams running 1–2 shared mailboxes.
Collision detection, shared notes with @mentions, and email assignment add ticket-style hygiene without imposing a separate ticketing UI on agents.
14-day free trial with no credit card required lowers buying risk for small teams evaluating against Front, HelpScout, and Hiver.
SOC2 compliance, integrations with ClickUp, Shopify, HubSpot, and Zapier extend the platform beyond pure email management.
Multi-channel support is limited — teams that grow into web chat, social, or voice channels typically move to Zendesk, Freshdesk, or HelpScout for unified routing.
Reporting depth is shallow versus standalone helpdesks; analytics-driven teams find the Advanced tier dashboards limited.
Enterprise tier carries a 10-user minimum at $49/user/month — small teams that want SLA uptime guarantees must commit at a higher floor than competitors.
Gmail dependency means teams migrating off Gmail (to Outlook, Spike, or a domain helpdesk) lose the core integration value.
Public review footprint is thinner than Hiver, HelpScout, or Front, making peer comparison harder for procurement teams.
Reasons to switch
Why people leave Keeping
The recurring reasons buyers give for replacing Keeping. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Keeping fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Keeping pricing overview
Keeping prices per user per month with three tiers. Essential at $12/user/month covers 2 shared mailboxes, autoresponder, shared notes, collision detection, and basic reporting. Advanced at $20/user/month (their 'most popular' tier) adds unlimited mailboxes, CSAT, advanced reporting, unlimited workflows, and SLAs. Enterprise at $49/user/month with a 10-user minimum adds SLA uptime guarantee, custom contracts, and a dedicated account manager. All plans include a 14-day free trial without credit card.
Essential
Tier 1 of 3
$12/user/month
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Keeping's schedule — see our quote-based pricing →
What gets migrated
Keeping object support
Object-by-object support for Keeping migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are Gmail conversations annotated by Keeping with status, assignee, tags, and internal notes. We export ticket metadata via Keeping's reporting export and pair it with the underlying Gmail message bodies retrieved via Gmail API.
Conversations
Fully supportedConversations live in Gmail as threaded messages. We retrieve the full thread (headers, bodies, attachments) via Gmail API and re-link them to ticket records in the destination.
Internal Notes
Mapping requiredShared notes with @mentions live in Keeping's overlay, not in the underlying Gmail message. We export notes via Keeping's reporting tools and map them to internal-note fields in the destination helpdesk.
Attachments
Mapping requiredAttachments are stored in Gmail. We extract them via Gmail API and re-attach them to the corresponding destination ticket, with a manifest for verification.
Customers
Mapping requiredCustomer records are derived from sender email addresses on tickets. We deduplicate and synthesize Customer records in the destination from the email-address graph.
Macros / Templates
Mapping requiredCustom templates and tags live in Keeping config. We export the template library and tag list and recreate them in the destination, since they are configuration rather than ticket data.
SLAs
Mapping requiredSLA configuration (Advanced and Enterprise tiers) is platform configuration, not ticket data. We document SLA rules during discovery and rebuild them in the destination.
Custom Fields
Mapping requiredCustom fields are limited compared to mature helpdesks. We export tags and any custom metadata via the reporting layer and map them to destination custom fields.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are Gmail conversations annotated by Keeping with status, assignee, tags, and internal notes. We export ticket metadata via Keeping's reporting export and pair it with the underlying Gmail message bodies retrieved via Gmail API. |
| Conversations | Fully supported | Conversations live in Gmail as threaded messages. We retrieve the full thread (headers, bodies, attachments) via Gmail API and re-link them to ticket records in the destination. |
| Internal Notes | Mapping required | Shared notes with @mentions live in Keeping's overlay, not in the underlying Gmail message. We export notes via Keeping's reporting tools and map them to internal-note fields in the destination helpdesk. |
| Attachments | Mapping required | Attachments are stored in Gmail. We extract them via Gmail API and re-attach them to the corresponding destination ticket, with a manifest for verification. |
| Customers | Mapping required | Customer records are derived from sender email addresses on tickets. We deduplicate and synthesize Customer records in the destination from the email-address graph. |
| Macros / Templates | Mapping required | Custom templates and tags live in Keeping config. We export the template library and tag list and recreate them in the destination, since they are configuration rather than ticket data. |
| SLAs | Mapping required | SLA configuration (Advanced and Enterprise tiers) is platform configuration, not ticket data. We document SLA rules during discovery and rebuild them in the destination. |
| Custom Fields | Mapping required | Custom fields are limited compared to mature helpdesks. We export tags and any custom metadata via the reporting layer and map them to destination custom fields. |
Gotchas
What to watch for in Keeping migrations
Issues we've hit on past Keeping migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Data lives in Gmail, not Keeping — extraction needs Gmail API
Internal notes do not appear in Gmail
Enterprise tier has a 10-user minimum at $49/user/month
No public API surface beyond the Chrome extension
| Severity | Issue |
|---|---|
| High | Data lives in Gmail, not Keeping — extraction needs Gmail API |
| High | Internal notes do not appear in Gmail |
| Medium | Enterprise tier has a 10-user minimum at $49/user/month |
| Medium | No public API surface beyond the Chrome extension |
Leaving Keeping?
Where Keeping customers move next
7 destinations Keeping can migrate to.
How a Keeping migration works
Four steps, Keeping-specific
Connect
Not publicly documented (extension authenticates to Gmail via Google OAuth) into Keeping. Scopes limited to read-only on the data we move.
Map
We translate Keeping-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Keeping quirks before production.
Migrate
Full migration with Keeping rate-limit handling. Rollback available throughout.
FAQ
Keeping migration FAQ
Answers to the questions buyers ask most during Keeping migration scoping. Not seeing yours? Book a call.
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Ready when you are
Migrate Keeping.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Keeping setup and destination — written quote back within a business day.