Migrate your Desky data
Help desk SaaS with a free starter tier and per-agent pricing, targeting small support teams and solo agents needing simple ticket and knowledge-base workflows.
In its favor
Why people choose Desky
The signal that keeps Desky on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Low barrier to entry with a free plan covering 1 agent and 100 tickets per month, allowing small teams to adopt support tooling without upfront cost.
Simple agent-based pricing model makes cost predictable as teams scale, with plans ranging from $5 per month on Freelancer up to $149 per month.
Integrated Knowledge Base and ticketing in a single platform reduces the need for separate tools when starting out with customer support.
Customer reviews highlight responsive and helpful customer service interactions, suggesting good post-purchase support from the Desky team.
Self-described ergonomic desk furniture company shares the same brand, which some buyers find credible when evaluating an office-focused helpdesk tool.
Some customers report receiving incorrect parts or damaged items during delivery, pointing to fulfillment inconsistencies that affect brand trust.
Assembly instructions are described as confusing in multiple reviews, with QR codes linking to outdated video guides that do not match current products.
Shipping delays and split deliveries frustrate customers who expect single-shipment fulfillment for large furniture purchases.
Higher price points compared to competing standing desks prompt some customers to seek less expensive alternatives.
Limited color options and product customization restrict customer choice when matching desks to specific office aesthetics.
Reasons to switch
Why people leave Desky
The recurring reasons buyers give for replacing Desky. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Desky fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Desky pricing overview
Desky uses an agent-based pricing model where the number of active agent seats determines the monthly cost. A free tier exists for single-agent use, while paid plans scale from $5 per month on the Freelancer plan up to $149 per month for Business tier, with annual billing offering a 10% discount.
Free Forever
Tier 1 of 5
$0/month
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Desky's schedule — see our quote-based pricing →
What gets migrated
Desky object support
Object-by-object support for Desky migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are the primary support unit in Desky. We migrate Ticket records 1:1 including subject, description, status, priority, assignee, and created/updated timestamps. Custom ticket fields are mapped as key-value pairs at migration time.
Agents
Fully supportedAgent accounts migrate with their display name, email, role, and active/inactive status. We flag any agent seats that will exceed the destination plan's limit before committing the migration.
Customers
Fully supportedCustomer contacts in Desky include name, email, phone, and company association. We preserve the link between Customer and Company objects and flag any unmapped custom contact properties during scoping.
Companies
Fully supportedCompany records store organizational-level data associated with multiple Customer and Ticket records. We migrate Companies as independent objects and re-establish all linked Customer associations at the destination.
Knowledge Base Articles
Mapping requiredArticles in Desky contain a title, body content, publication status, and category assignment. We map Articles to the destination KB structure, but any HTML formatting or embedded media may require manual review post-import to ensure correct rendering.
Tags
Fully supportedTags in Desky are lightweight label objects attached to Tickets and Articles. We migrate Tags as string values and re-apply them to the corresponding target objects at the destination.
Attachments
Mapping requiredTicket and Article attachments in Desky are stored as file references. We export the file URLs and metadata; the actual files are downloaded and re-uploaded to the destination, with original filenames preserved. Large batches of attachments may extend migration timeline.
Custom Ticket Fields
Mapping requiredDesky supports user-defined fields on Tickets beyond the standard set. We detect custom fields during the source scan and create matching custom field definitions at the destination where supported, otherwise we store them as note properties.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are the primary support unit in Desky. We migrate Ticket records 1:1 including subject, description, status, priority, assignee, and created/updated timestamps. Custom ticket fields are mapped as key-value pairs at migration time. |
| Agents | Fully supported | Agent accounts migrate with their display name, email, role, and active/inactive status. We flag any agent seats that will exceed the destination plan's limit before committing the migration. |
| Customers | Fully supported | Customer contacts in Desky include name, email, phone, and company association. We preserve the link between Customer and Company objects and flag any unmapped custom contact properties during scoping. |
| Companies | Fully supported | Company records store organizational-level data associated with multiple Customer and Ticket records. We migrate Companies as independent objects and re-establish all linked Customer associations at the destination. |
| Knowledge Base Articles | Mapping required | Articles in Desky contain a title, body content, publication status, and category assignment. We map Articles to the destination KB structure, but any HTML formatting or embedded media may require manual review post-import to ensure correct rendering. |
| Tags | Fully supported | Tags in Desky are lightweight label objects attached to Tickets and Articles. We migrate Tags as string values and re-apply them to the corresponding target objects at the destination. |
| Attachments | Mapping required | Ticket and Article attachments in Desky are stored as file references. We export the file URLs and metadata; the actual files are downloaded and re-uploaded to the destination, with original filenames preserved. Large batches of attachments may extend migration timeline. |
| Custom Ticket Fields | Mapping required | Desky supports user-defined fields on Tickets beyond the standard set. We detect custom fields during the source scan and create matching custom field definitions at the destination where supported, otherwise we store them as note properties. |
Gotchas
What to watch for in Desky migrations
Issues we've hit on past Desky migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No publicly documented API complicates programmatic migration
Furniture product and software product share the same brand name
Attachment handling requires manual re-attachment
| Severity | Issue |
|---|---|
| High | No publicly documented API complicates programmatic migration |
| Medium | Furniture product and software product share the same brand name |
| Medium | Attachment handling requires manual re-attachment |
Leaving Desky?
Where Desky customers move next
7 destinations Desky can migrate to.
How a Desky migration works
Four steps, Desky-specific
Connect
Client ID + Secret Key (OAuth-style client credentials) into Desky. Scopes limited to read-only on the data we move.
Map
We translate Desky-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Desky quirks before production.
Migrate
Full migration with Desky rate-limit handling. Rollback available throughout.
FAQ
Desky migration FAQ
Answers to the questions buyers ask most during Desky migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Desky migration with a real engineer — 30 minutes, free, written quote within 24 hours.
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Ready when you are
Migrate Desky.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Desky setup and destination — written quote back within a business day.