Migrate your Capacity data
AI-powered helpdesk automation platform that routes support requests, surfaces knowledge base articles, and integrates with enterprise messaging tools. Most migrations involve extracting conversation history, ticket schemas, and knowledge base content when switching platforms.
In its favor
Why people choose Capacity
The signal that keeps Capacity on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Customers pick Capacity for its AI-powered virtual assistant that automates ticket routing and provides contextual answers to common queries.
Users highlight the intuitive interface that enables quick setup and seamless integration with existing systems like Slack and Microsoft Teams.
The platform's advanced reporting and analytics allow teams to monitor productivity and measure support team performance over time.
Small to mid-sized businesses appreciate the all-in-one approach combining helpdesk ticketing with built-in knowledge management.
Users express concern over limited customization options that may not meet specific business workflow requirements.
The platform lacks sufficient team management features such as task assignment, time tracking, and performance monitoring tools.
Pricing is perceived as high by some users, particularly smaller teams with limited budgets, despite improvements in pricing transparency.
Customers report limited asset management capabilities, which is critical for IT or hardware-support focused organizations.
Reasons to switch
Why people leave Capacity
The recurring reasons buyers give for replacing Capacity. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Capacity fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Capacity pricing overview
Capacity publishes pricing on request rather than a public tier page. Reviewers note that pricing can be high for smaller teams and that recent improvements have increased transparency. Enterprise tiers typically include advanced automation, custom integrations, and priority support.
Sales-led (custom quote)
Tier 1 of 1
Custom — no public rate card
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Capacity's schedule — see our quote-based pricing →
What gets migrated
Capacity object support
Object-by-object support for Capacity migrations. Per-pair details surface during scoping.
Tickets
Fully supportedTickets are the primary support object in Capacity. We migrate full ticket records including status, priority, assignee, and timestamps. Custom ticket fields require value-mapping during schema alignment.
Conversations
Fully supportedEach ticket contains a Conversation thread with message records, timestamps, and author attribution. We preserve all messages and internal notes as part of the ticket migration.
Knowledge Base Articles
Mapping requiredArticles are structured objects with title, body, category assignment, and metadata. We map articles to destination KB structures and flag category schema differences that require manual reorganization.
KB Categories
Mapping requiredKnowledge base categories define article groupings. We extract the full category tree and map to destination equivalents, noting where nested hierarchies differ.
Users
Fully supportedUser records include name, email, role, and team assignment. We migrate user accounts and map roles to destination permission tiers.
Teams
Fully supportedTeams group agents for routing purposes. We preserve team structures and note routing rule dependencies that reference team assignments.
Attachments
Fully supportedFile attachments on tickets and articles are extracted and linked to the corresponding record at the destination. Large file handling requires size validation against destination limits.
Automation Workflows
Not in this platformAutomation rules and routing logic are not exportable via the API. We document the current configuration for manual recreation at the destination rather than migrating these programmatically.
Tags
Mapping requiredTags applied to tickets for categorization are migrated as metadata, but destination systems may not support equivalent tagging taxonomies.
Custom Fields
Mapping requiredCustom fields added to ticket or contact objects require field-level mapping. We flag custom field types and value formats that differ between platforms.
Integrations
Not in this platformConnected integrations with Slack, Microsoft Teams, and other third-party services cannot be migrated. These must be reconfigured manually at the destination.
Reporting Data
Mapping requiredHistorical reporting metrics are available via export. We extract aggregated statistics but recommend rebuilding reports at the destination for accuracy.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | Tickets are the primary support object in Capacity. We migrate full ticket records including status, priority, assignee, and timestamps. Custom ticket fields require value-mapping during schema alignment. |
| Conversations | Fully supported | Each ticket contains a Conversation thread with message records, timestamps, and author attribution. We preserve all messages and internal notes as part of the ticket migration. |
| Knowledge Base Articles | Mapping required | Articles are structured objects with title, body, category assignment, and metadata. We map articles to destination KB structures and flag category schema differences that require manual reorganization. |
| KB Categories | Mapping required | Knowledge base categories define article groupings. We extract the full category tree and map to destination equivalents, noting where nested hierarchies differ. |
| Users | Fully supported | User records include name, email, role, and team assignment. We migrate user accounts and map roles to destination permission tiers. |
| Teams | Fully supported | Teams group agents for routing purposes. We preserve team structures and note routing rule dependencies that reference team assignments. |
| Attachments | Fully supported | File attachments on tickets and articles are extracted and linked to the corresponding record at the destination. Large file handling requires size validation against destination limits. |
| Automation Workflows | Not in this platform | Automation rules and routing logic are not exportable via the API. We document the current configuration for manual recreation at the destination rather than migrating these programmatically. |
| Tags | Mapping required | Tags applied to tickets for categorization are migrated as metadata, but destination systems may not support equivalent tagging taxonomies. |
| Custom Fields | Mapping required | Custom fields added to ticket or contact objects require field-level mapping. We flag custom field types and value formats that differ between platforms. |
| Integrations | Not in this platform | Connected integrations with Slack, Microsoft Teams, and other third-party services cannot be migrated. These must be reconfigured manually at the destination. |
| Reporting Data | Mapping required | Historical reporting metrics are available via export. We extract aggregated statistics but recommend rebuilding reports at the destination for accuracy. |
Gotchas
What to watch for in Capacity migrations
Issues we've hit on past Capacity migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Automation workflows cannot be exported
Custom field handling requires schema mapping
Knowledge base export format is simplified
Integration connections do not migrate
| Severity | Issue |
|---|---|
| High | Automation workflows cannot be exported |
| Medium | Custom field handling requires schema mapping |
| Medium | Knowledge base export format is simplified |
| Low | Integration connections do not migrate |
Leaving Capacity?
Where Capacity customers move next
7 destinations Capacity can migrate to.
How a Capacity migration works
Four steps, Capacity-specific
Connect
Not publicly documented (developer portal not indexed publicly) into Capacity. Scopes limited to read-only on the data we move.
Map
We translate Capacity-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Capacity quirks before production.
Migrate
Full migration with Capacity rate-limit handling. Rollback available throughout.
FAQ
Capacity migration FAQ
Answers to the questions buyers ask most during Capacity migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Capacity migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther helpdesks we support
Ready when you are
Migrate Capacity.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Capacity setup and destination — written quote back within a business day.