CRM

Migrate your Zedmed data

Australian medical practice management software for clinical, administrative, and billing workflows, available on-premise or cloud. Zedmed scales from solo specialists to multi-clinic networks and has a 20-year track record in the Australian healthcare sector.

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In its favor

Why people choose Zedmed

The signal that keeps Zedmed on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

Australian-specific Medicare, DVA, WorkCover, and health fund claiming built directly into the workflow, eliminating the need for separate billing software.

Two deployment models — Zedmed Cloud and Zedmed On-premise — let practices choose between managed cloud infrastructure or full control over on-site servers.

Per-user subscription pricing with discounted rates for part-time and admin staff makes it accessible for small specialist practices as well as larger multi-clinic networks.

Long-standing platform with documented 20+ year customer relationships, including a 12-clinic network managing 300+ practitioners, signalling established reliability in the Australian market.

Integrated clinical modules covering e-prescribing, pathology results, referrals, and chronic disease management in a single unified environment.

Browser-based cloud interface introduces friction — copy-paste restrictions, PDF printing requiring specific Chrome settings, and session timeouts disrupt clinical workflows.

Steep learning curve with limited training, particularly around billing setup, KPI monitoring, and customising the clinical layout to individual practitioner preferences.

No publicly documented API — all data extraction for migration requires engaging Zedmed support directly for database-level access, adding time and complexity to any switch.

Outdated interface and limited customisation options compared to newer medical platforms, leading practices seeking a more modern user experience to evaluate alternatives.

SMS functionality in v39 is restricted to ZedSMS only, forcing practices on legacy messaging providers to change vendor at upgrade time.

Reasons to switch

Why people leave Zedmed

The recurring reasons buyers give for replacing Zedmed. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where Zedmed fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Integrated Medicare, DVA, WorkCover, and health fund claiming with Tyro EFTPOS and MA Online directly in the billing workflow.Dual deployment — Zedmed Cloud handles server maintenance and security; Zedmed On-premise gives full server control for practices preferring it.Comprehensive clinical module covering e-prescribing, pathology results, referrals, chronic disease management, and drawing on images within one system.Per-user pricing with discounted rates for part-time and admin staff, plus a free Doctor's App on iOS for practitioners.Multi-location functionality allows single-app management across multiple clinic sites with separate or shared configurations.

Weaknesses

No publicly documented API — all data extraction for migration requires direct engagement with Zedmed support for database-level access.Browser-based cloud interface introduces workflow friction: 2FA requires phone fallback, copy-paste and PDF printing need specific browser settings.Interface is perceived as dated compared to newer medical platforms; limited customisation options for UI and workflow adaptation.Upgrade paths introduce breaking changes — v39 deprecates legacy SMS providers in favour of ZedSMS only, forcing provider changes at migration time.Limited third-party integrations beyond HealthLink, Tyro, and HL7 messaging — no modern REST API for EHR or analytics integrations.

Where it works

Australian medical practices from solo specialist to multi-clinic networks, particularly those billing Medicare, DVA, WorkCover, and health funds through integrated claiming workflows without separate billing software.Practices with 50-300+ practitioners operating across 1-12 clinic sites that require single-app multi-location management with separate or shared site configurations.Organisations that prefer managed Zedmed Cloud infrastructure or those requiring full on-premise server control, with per-user pricing accommodating part-time and admin staff at discounted rates.Specialist and GP practices in Victoria and South Australia with established 20+ year vendor relationships seeking proven reliability over modern aesthetics.Practices using Tyro EFTPOS, HealthLink, and HL7 messaging that need integrated clinical workflows covering e-prescribing through to billing within one system.

Where it struggles

Practices requiring modern API integrations or analytics pipelines - Zedmed has no publicly documented REST API, meaning all data extraction requires database-level access coordinated through Zedmed support.Clinics prioritising contemporary user interface and customisation - the browser-based cloud interface introduces copy-paste restrictions, PDF printing complications, and session timeouts that disrupt clinical workflows.Organisations using third-party SMS providers - v39 restricts SMS to ZedSMS only, forcing practices to change messaging vendor at upgrade time.Small practices or new staff facing a steep learning curve with limited training available, particularly around billing configuration, KPI monitoring, and clinical layout personalisation.Practices with strict 2FA requirements - cloud deployments require phone fallback when the registered device is unavailable, requiring calls to the helpdesk for resolution.

Pricing tiers

Zedmed pricing overview

Zedmed uses a per-user subscription model with pricing available only on direct inquiry. Both Cloud and On-premise tiers include the full feature set; the Cloud tier adds managed server maintenance while the On-premise tier gives practices full infrastructure control. Discounted rates apply for part-time and admin staff users.

Zedmed Cloud

Tier 1 of 4

Contact for pricing (per user/month)

What's included

Full Zedmed feature set delivered via cloud infrastructureServer maintenance and security managed by ZedmedIncludes the free Doctor's App for iOSSupports multi-clinic practices from a single applicationDiscounted pricing for part-time and admin staff

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Pricing is informational. FlitStack AI does not bill on Zedmed's schedule — see our quote-based pricing →

What gets migrated

Zedmed object support

Object-by-object support for Zedmed migrations. Per-pair details surface during scoping.

Patients

Fully supported

Patient records in Zedmed include demographics, contact details, Medicare/DVA numbers, and payer associations. Schema is stable across versions. We map Patient records 1:1 to the destination system, preserving all demographic fields and payer linkages.

Practitioners

Fully supported

Practitioner records store provider details, prescriber numbers, provider numbers, and provider type. Owner/User assignment maps directly. We preserve practitioner-provider number linkages which are critical for Medicare claiming continuity.

Encounters

Fully supported

Clinical encounters capture the consultation record including reason for visit, observations, diagnoses, and treatment notes. We extract the full encounter history and preserve the temporal link back to the originating Appointment.

Appointments

Fully supported

Appointment records include date/time, type, status, practitioner assignment, and patient linkage. Zedmed v39 supports multiple SMS reminders per appointment. We map appointment records including telehealth appointments with their SMS confirmation status.

Prescriptions (e-Prescribing)

Fully supported

Electronic prescriptions are stored as structured data within the clinical record. We extract prescription content, medication names, dosages, and prescriber attribution. Linked to the Practitioner and Patient records.

Pathology Results

Fully supported

Pathology results flow via HealthLink integration and are attached to patient records and encounters. We extract result content, ordering practitioner, and collection date. Results management status (viewed/unviewed) is also preserved.

Clinical Notes and Drawings

Mapping required

Free-text clinical notes are stored in structured fields. Drawing annotations on images are embedded as image blobs. We extract all text fields directly; drawing data requires image conversion during migration and may need re-annotation on the destination platform.

Referrals

Mapping required

Referrals are generated via the batch letter writer and stored as documents. Outgoing referral content and recipient details are extracted. The referral status tracking is proprietary and requires field mapping to match destination workflow states.

SmartForms

Mapping required

SmartForms are proprietary structured forms used for patient intake and clinical data collection. The form schema and stored values require custom field mapping to match the destination platform's equivalent object structure.

Payers

Fully supported

Payers include Medicare, DVA, health funds, WorkCover, TAC, and Motor Vehicle third parties. Each payer has its own fee schedule and claiming rules. We extract payer configurations including P-codes used in the fee structure.

Items and Fees

Mapping required

Item records use MBS codes for Medicare services with associated fee values. The payer-item-fee hierarchy is complex — P1/P2/P3 private fee levels, derived items, and add-on rules all require value-level mapping to the destination billing setup.

Invoices and Claim Records

Mapping required

Invoice records are generated from the payer-item-fee intersection. Medicare/DVA Eclipse claiming and Tyro integration produce claim status records. Historical invoice and payment history requires extraction with careful attention to claim state (submitted, paid, rejected).

Clinical Templates

Mapping required

Clinical templates are created in WordPerfect and stored as RTF files. Templates with merge fields link to patient and practitioner data. Templates not created within Zedmed Clinical may be incompatible even in RTF format — we flag all templates for pre-migration review.

Documents and Attachments

Mapping required

Document attachments include clinical letters, reports, and uploaded files stored in the Zedmed database. RTF documents are extracted as-is; PDFs and other formats are preserved as binary blobs. We note any encoding or format conversion required by the destination system.

Gotchas

What to watch for in Zedmed migrations

Issues we've hit on past Zedmed migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

No public API — database extraction requires Zedmed support

High

v39 forces ZedSMS-only SMS after upgrade

Medium

Clinical WP Templates require RTF format and may be incompatible

Low

Browser cloud restrictions affect document printing

Medium

P1/P2/P3 private fee levels require explicit mapping

How a Zedmed migration works

Four steps, Zedmed-specific

Connect

Not publicly documented into Zedmed. Scopes limited to read-only on the data we move.

Map

We translate Zedmed-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate Zedmed quirks before production.

Migrate

Full migration with Zedmed rate-limit handling. Rollback available throughout.

FAQ

Zedmed migration FAQ

Answers to the questions buyers ask most during Zedmed migration scoping. Not seeing yours? Book a call.

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Most Zedmed migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

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