Migrate from Time Matters(r) to Mailchimp

Every Time Matters contact with a valid email address becomes a Mailchimp audience member. Contacts without email addresses are flagged as non-importable and excluded from the audience — Mailchimp requires an email address as the unique identifier for every subscriber record.

Time Matters tags on contact records (e.g., 'plaintiff', 'referral-source', 'VIP-client') migrate as Mailchimp tags. Mailchimp tags are flat string labels rather than hierarchical, so multi-level or nested Time Matters tag structures collapse into a single tag per keyword. We preserve the full original tag string to prevent data loss.

Time Matters custom fields on contacts (e.g., 'Bar Number', 'Practice Area', 'Referred By') map to Mailchimp merge fields. Mailchimp merge field names are uppercase with no spaces (e.g., BAR_NUMBER, PRACTICE_AREA). We create the merge fields in your Mailchimp audience before import and populate them from the corresponding Time Matters field data.

Time Matters contact categories (Client, Opposing Counsel, Witness, Vendor, Lead) do not have a direct Mailchimp equivalent. We map each category to a Mailchimp tag and optionally create a segment for 'Client' contacts so your team can target marketing sends to the appropriate sub-list without mixing in opposing parties or vendor contacts.

Time Matters supports many-to-many relationships between contacts and matters. Mailchimp has no native concept of case-contact relationships. We cannot map matter associations into Mailchimp's schema. If you need to preserve which contacts relate to which matters, export that data separately as a reference CSV — it cannot live inside Mailchimp.

The Time Matters contact email field maps directly to the Mailchimp EMAIL merge field, which is the required unique identifier for every subscriber. If Time Matters stores multiple email addresses per contact, we import the primary email and flag secondary addresses for manual review.

Time Matters contact phone numbers migrate to the PHONE merge field in Mailchimp. Mailchimp does not use phone numbers for marketing automation by default, but the field is available for segmentation and for transactional SMS integrations if you upgrade to Mailchimp's SMS add-on.

Time Matters stores address components (street, city, state, zip, country) as separate fields. Mailchimp's ADDRESS merge field is a compound field accepting structured address data. We combine the Time Matters address components into Mailchimp's structured address format during import so geolocation segmentation and address-based filters work correctly.

Time Matters matters (case files with case numbers, court venues, opposing parties, statute of limitations) have no Mailchimp equivalent. Mailchimp is an email marketing platform — it does not store legal case data. We export matter records as a separate reference CSV and do not attempt to create a Mailchimp analogue for them.

Time Matters time entries and billing records do not migrate. Mailchimp has no schema for billable hours, flat fees, or trust account balances. If you need billing history for client communication, export the relevant records separately from Time Matters — they belong in your accounting system, not your email marketing platform.

Time Matters calendar events (court dates, filing deadlines, client meetings) have no Mailchimp equivalent. Email marketing platforms do not track legal calendar data. We do not migrate events. Your firm's calendar should remain in Time Matters or move to a dedicated legal calendar tool.

Time Matters documents (pleadings, contracts, correspondence PDFs) attached to contacts or matters cannot migrate to Mailchimp as structured records. Mailchimp supports file attachments in campaigns and template images, but these are not linked to individual contacts. If you need client document access, use a document management system or client portal, not Mailchimp.