Migrate your Regal.io data
Event-driven voice AI agent platform for enterprise CX, handling outbound/inbound calls, SMS, and automated customer journeys. Contacts and behavioral events are the core data model.
In its favor
Why people choose Regal.io
The signal that keeps Regal.io on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Teams with high-volume outbound sales or support operations choose Regal for its 300 req/sec API throughput, enabling real-time event-driven contact updates without batching delays.
Companies migrating from legacy power dialers pick Regal because it eliminates outbound abandon rates and spam flagging — the AI Agent model routes calls without machine-rotation that carriers penalize.
Operations leaders at insurance, healthcare, and fintech companies choose Regal for its native AI Agent handoff logic, which transfers complex calls to human agents mid-conversation without losing context.
Marketers running event-triggered customer journeys choose Regal over generic CCaaS tools because the unified Contact-Event profile enables personalized, real-time outreach across voice, SMS, and email.
Teams already invested in Segment, HubSpot, or Braze choose Regal because the CDP-native integrations allow a same-day setup without engineering involvement.
Pricing opacity frustrates teams during renewal negotiations — Regal does not publish public pricing tiers, and quotes vary significantly based on call volume commitments.
Teams requiring deep telephony analytics report that Regal's reporting dashboard lacks the drill-down granularity needed for per-agent or per-campaign revenue attribution.
Scaling to multi-region inbound operations exposes limitations in Regal's agent desktop compared to full CCaaS platforms that offer broader workforce management features.
Reasons to switch
Why people leave Regal.io
The recurring reasons buyers give for replacing Regal.io. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Regal.io fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Regal.io pricing overview
Regal does not publish public pricing. All tiers require a sales consultation, and quotes are based on committed call volume, contact counts, and AI Agent complexity. There is no free tier or self-serve trial indicated in the research.
Enterprise
Tier 1 of 3
Custom (sales quote)
What's included
Need help selecting your CRM?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Regal.io's schedule — see our quote-based pricing →
What gets migrated
Regal.io object support
Object-by-object support for Regal.io migrations. Per-pair details surface during scoping.
Contacts
Fully supportedContacts are the primary entity in Regal — anyone marked 'contactable' with a phone number. The API creates or updates a Contact in a single POST to the /events endpoint. We preserve all standard attributes (phone, email, name, custom fields) and flag contacts that lack required contactability data.
Contact Attributes
Mapping requiredCustom profile fields stored on Contacts vary by tenant. We extract the full attribute schema from Regal's API before migration and map each attribute to the destination's equivalent custom field, applying type coercion (date formats, multi-select handling) as needed.
Events
Fully supportedBehavioral events are first-class objects in Regal's event-stream model. Each event has a type, timestamp, properties, and an associated Contact. We export the full event history and preserve Event Properties as structured key-value pairs in the destination system.
Journeys
Mapping requiredJourneys are Regal's workflow engine — conditional, event-triggered sequences of voice, SMS, and email steps. We document Journey logic as step-by-step conditional rules so they can be reconstructed in the destination platform's equivalent (e.g., HubSpot workflows, Braze Canvas, Iterable). Active in-progress journeys require a go-live coordination window.
Campaigns
Mapping requiredCampaigns define outbound programs (list selection, cadence, goal). We map Campaign membership and goal metrics but note that cadence and list-refresh logic is platform-specific and may require manual reconfiguration in the destination.
AI Agents
Not in this platformAI Agent configurations — voice scripts, decision trees, persona settings — are tied to Regal's proprietary agent runtime and are not exportable. Agent logic is rebuilt at the destination. We migrate the conversation outcome data and call transcripts separately.
Call Transcripts and Recordings
Mapping requiredCall transcripts and recordings live in Regal's media storage. We support export of available transcripts as structured text; audio file availability depends on Regal's retention settings at time of export.
SMS and Email Threads
Mapping requiredConversational history (SMS and email) is associated with Contact records. We extract thread-level data and reassociate it with the Contact in the destination, noting that thread continuity in the destination UI depends on that platform's threading model.
Integrations (CDP/CRM connections)
Mapping requiredRegal's live integrations with Segment, HubSpot, Salesforce, Braze, and others define which contacts are synced and how. We document active integration endpoints so the migration plan includes re-establishing equivalent feeds at the destination.
Branded Caller ID
Mapping requiredRegal supports branded caller ID (CNAM) configuration per campaign. We export the carrier registration details and domain ownership records so these can be re-registered in the destination telephony platform.
| Object | Support | Notes |
|---|---|---|
| Contacts | Fully supported | Contacts are the primary entity in Regal — anyone marked 'contactable' with a phone number. The API creates or updates a Contact in a single POST to the /events endpoint. We preserve all standard attributes (phone, email, name, custom fields) and flag contacts that lack required contactability data. |
| Contact Attributes | Mapping required | Custom profile fields stored on Contacts vary by tenant. We extract the full attribute schema from Regal's API before migration and map each attribute to the destination's equivalent custom field, applying type coercion (date formats, multi-select handling) as needed. |
| Events | Fully supported | Behavioral events are first-class objects in Regal's event-stream model. Each event has a type, timestamp, properties, and an associated Contact. We export the full event history and preserve Event Properties as structured key-value pairs in the destination system. |
| Journeys | Mapping required | Journeys are Regal's workflow engine — conditional, event-triggered sequences of voice, SMS, and email steps. We document Journey logic as step-by-step conditional rules so they can be reconstructed in the destination platform's equivalent (e.g., HubSpot workflows, Braze Canvas, Iterable). Active in-progress journeys require a go-live coordination window. |
| Campaigns | Mapping required | Campaigns define outbound programs (list selection, cadence, goal). We map Campaign membership and goal metrics but note that cadence and list-refresh logic is platform-specific and may require manual reconfiguration in the destination. |
| AI Agents | Not in this platform | AI Agent configurations — voice scripts, decision trees, persona settings — are tied to Regal's proprietary agent runtime and are not exportable. Agent logic is rebuilt at the destination. We migrate the conversation outcome data and call transcripts separately. |
| Call Transcripts and Recordings | Mapping required | Call transcripts and recordings live in Regal's media storage. We support export of available transcripts as structured text; audio file availability depends on Regal's retention settings at time of export. |
| SMS and Email Threads | Mapping required | Conversational history (SMS and email) is associated with Contact records. We extract thread-level data and reassociate it with the Contact in the destination, noting that thread continuity in the destination UI depends on that platform's threading model. |
| Integrations (CDP/CRM connections) | Mapping required | Regal's live integrations with Segment, HubSpot, Salesforce, Braze, and others define which contacts are synced and how. We document active integration endpoints so the migration plan includes re-establishing equivalent feeds at the destination. |
| Branded Caller ID | Mapping required | Regal supports branded caller ID (CNAM) configuration per campaign. We export the carrier registration details and domain ownership records so these can be re-registered in the destination telephony platform. |
Gotchas
What to watch for in Regal.io migrations
Issues we've hit on past Regal.io migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Regal API is a single-events endpoint
AI Agent scripts and decision trees are non-exportable
No public pricing or documented tier limits
Contact contactability status is phone-number-dependent
| Severity | Issue |
|---|---|
| High | Regal API is a single-events endpoint |
| High | AI Agent scripts and decision trees are non-exportable |
| Medium | No public pricing or documented tier limits |
| Medium | Contact contactability status is phone-number-dependent |
Leaving Regal.io?
Where Regal.io customers move next
12 destinations Regal.io can migrate to.
How a Regal.io migration works
Four steps, Regal.io-specific
Connect
API key via Authorization header into Regal.io. Scopes limited to read-only on the data we move.
Map
We translate Regal.io-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Regal.io quirks before production.
Migrate
Full migration with Regal.io rate-limit handling. Rollback available throughout.
FAQ
Regal.io migration FAQ
Answers to the questions buyers ask most during Regal.io migration scoping. Not seeing yours? Book a call.
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