How long does a PAWS to Twenty CRM migration take?

Most PAWS-to-Twenty CRM migrations complete in 48–72 hours of clock time for under 25,000 total records. The preparation phase — auditing the PAWS data model, creating custom objects in Twenty, and inviting workspace members — adds 3–5 business days before migration runs. Larger setups with 100,000+ records or complex custom object structures (multiple pet records per owner, multi-location data) extend to 5–10 business days. The longest single step is usually creating and validating the custom field schema in Twenty's Data Model settings before import begins.

Will my PAWS appointment reminders and follow-up sequences migrate to Twenty?

No. PAWS appointment reminders, follow-up sequences, and customer communication automations are platform-specific logic that cannot export in a transferable format. Twenty's workflow builder uses event-based triggers, condition branches, and action steps that require manual reconstruction. FlitStack AI provides a human-readable export of your PAWS automation rules — trigger conditions, action sequences, and timing logic — as a rebuild reference for your Twenty admin. Budget one to three days to rebuild simple reminder sequences; complex multi-step chains require more time depending on your team's familiarity with Twenty's workflow builder.

What happens to my PawsAdmin pet records in Twenty CRM?

PawsAdmin pet records (name, breed, date of birth, vaccination records, medical notes, and owner linkage) migrate to a custom 'Pet' object in Twenty CRM. We create this custom object with fields matching your PawsAdmin pet record structure: species, breed, dateOfBirth, weight, vaccinationNotes, and medicalNotes. The pet-to-owner relationship maps as a relation field linking each Pet record to the corresponding People record via email match. The original vaccination history timestamps are preserved in the custom fields for reporting continuity.

Can I migrate PawsAdmin custom fields to Twenty CRM?

Yes, but Twenty requires custom fields to be created in Settings → Data Model before migration. FlitStack audits your PawsAdmin custom field inventory (grooming preferences, breed-specific notes, boarding requirements, etc.) and delivers a field creation plan specifying field names, data types, and pick-list values for each custom field. You create these fields in Twenty's Data Model settings before migration runs. We validate the field schema against the migration plan before the import begins, preventing silent field drops where custom property data would be lost.

What happens to my PawsAdmin invoices and billing records?

PawsAdmin invoice records (invoice number, total amount, status, due date, line items) migrate to a custom 'Invoice' object in Twenty CRM. We create this object with fields matching your invoice structure: invoiceNumber, totalAmount, status (paid/unpaid/partial), dueDate, and lineItems. The invoice-to-contact relationship preserves the billing owner linkage. Note that Twenty does not have native billing or payment processing — invoice records migrate as historical data reference, not as functional billing documents.

Does the migration affect my PAWS account during cutover?

No. FlitStack AI uses scoped read access on PawsAdmin — your team continues working in PAWS throughout the migration. A delta-pickup window of 24–48 hours captures any records created or modified in PawsAdmin during the cutover window after the full migration runs. Audit logs track every record touched. If reconciliation reveals discrepancies, one-click rollback reverts Twenty to its pre-migration state while leaving PAWS untouched. Your PawsAdmin account remains fully operational as the source of truth until you confirm Twenty is the new system of record.

Can I self-host Twenty CRM after migration, and what does that mean for my data?

Yes. Twenty CRM is licensed under AGPL-3.0, which means you can self-host on your own infrastructure at no software cost. The managed cloud option costs $9/user/month. Self-hosted deployments use your PostgreSQL database — you own the data entirely and can export via direct SQL queries, API calls, or CSV export from Twenty's UI. FlitStack's migration runs identically whether you're targeting Twenty's managed cloud or a self-hosted instance; the import API endpoints are the same. Self-hosting requires DevOps capacity to manage the server, backups, and updates.

What about my PawsAdmin file attachments (vaccination certificates, pet photos, intake forms)?

PawsAdmin file attachments migrate to Twenty's file storage. We download each attachment from PawsAdmin, compress files exceeding 10MB, and re-upload to Twenty's storage. Original filenames and file creation dates are preserved in Twenty's file metadata. For self-hosted Twenty deployments, large attachment volumes may require configuring an external storage bucket (S3, Backblaze B2) to avoid database bloat — FlitStack provides a storage plan as part of the migration package if your attachment volume exceeds typical thresholds.

PAWS to Twenty CRM Migration — Field-Level Mapping & Rollback

Overview

What this migration involves

PAWS (particularly PawsAdmin) is a vertical-focused CRM serving pet industry businesses with contact management, appointment scheduling, and billing features. Twenty CRM is a modern open-source CRM built on TypeScript, NestJS, React, and PostgreSQL, positioned as a Salesforce alternative with GPL licensing and data ownership. The two platforms share standard CRM objects — People (contacts), Companies, Opportunities (deals), Tasks, and Notes — but differ in licensing model, hosting options, and extensibility approach. FlitStack AI sequences the migration by first auditing your PAWS data model, mapping standard objects to Twenty's equivalents, handling any custom objects through Twenty's custom object API, and preserving activity history. Workflows, automation rules, and scheduling logic in PAWS must be rebuilt manually in Twenty's workflow builder after migration — we provide an export of your PAWS configuration as a rebuild reference. The migration runs via CSV export from PAWS and API import into Twenty, with a delta-pickup window capturing any in-flight changes during cutover.

Field-level fidelity

Every standard and custom field arrives verified.

Schema-aware mapping

AI proposes the map; you confirm before any record moves.

Relationships preserved

Parent–child, lookups, and ownership stay linked.

Full activity history

Calls, emails, meetings — with original timestamps.

Attachments & notes

Documents, uploads, and inline notes move with the record.

Why teams make this switch

Two sides of the same decision

Leaving

PAWS

What's pushing teams away

Limited public review depth — PAWS has scarce coverage on G2, Capterra, GetApp, and other directories, making peer validation hard for risk-averse buyers.
Pricing is fully opaque — no tier table, per-seat rate, or free-trial information is published on pawsnet.com or aggregator listings.
Help documentation is generated by RoboHelp from a static site — when buyers inspect the public docs they see scaffold HTML rather than a polished, searchable knowledge base, raising support-quality questions.
Smaller-vendor concentration risk — PAWS does not publish its company size, funding, or customer count, so buyers cannot assess long-term vendor stability versus larger vet-PMS competitors (ezyVet, Cornerstone, Provet).
Limited public API or integration ecosystem documentation — teams that want to feed PAWS data into accounting, BI, or wellness apps cannot self-validate connector availability before purchase.

Choosing

Twenty CRM

What's pulling them in

Top open-source CRM on GitHub with 40.6K stars, giving teams full source code access and infrastructure ownership without per-feature licensing surprises.
Free self-hosting under AGPL-3.0 means unlimited users and custom objects for the cost of cloud infrastructure alone, typically $20–100/month.
Pricing page explicitly mocks competitors for charging add-on fees for API access, webhooks, and workflows — transparency that resonates with RevOps teams burned by Salesforce.
Unlimited custom objects and fields with no price impact, letting teams shape the data model to their business rather than forcing business into rigid schemas.
Modern TypeScript/React/PostgreSQL stack means developer-led teams can extend, self-host, or integrate without fighting legacy architecture.

Object mapping

How PAWS objects map to Twenty CRM

Each row shows how a PAWS object lands in Twenty CRM, including any object-level transformations, lookup resolution, or schema-design dependencies.

Typical mapping — final map is confirmed during the sample migration step.

PAWS

Contact / Pet Owner

maps to

Twenty CRM

People

1:1

Fully supported

PawsAdmin contact records map directly to Twenty's People object. Each contact includes owner name, email, phone, and address fields. Owner resolution happens via email match against Twenty workspace members — users must be invited before import so foreign-key relationships resolve correctly.

PAWS

Pet / Animal Record

maps to

Twenty CRM

Custom Object (Pet)

1:1

Fully supported

PawsAdmin's pet records (name, breed, age, vaccination dates, medical notes) have no direct Twenty standard object equivalent. FlitStack creates a 'Pet' custom object in Twenty with fields for species, breed, date of birth, and medical notes. The pet-to-owner relationship maps as a relation field linking Pet records to People records.

PAWS

Company / Business Account

maps to

Twenty CRM

Companies

1:1

Fully supported

PawsAdmin company or business accounts map to Twenty's Companies object. Business name, industry, address, and website fields transfer directly. Companies must be migrated before People records since People records in Twenty link to Companies via the companyId foreign-key field. We validate that all required fields exist in Twenty's Companies schema before import begins.

PAWS

Deal / Service Agreement

maps to

Twenty CRM

Opportunities

1:1

Fully supported

PawsAdmin deals (boarding agreements, grooming packages, training contracts) map to Twenty Opportunities. Deal name, amount, stage, expected close date, and owner transfer directly. Pipeline and stage values require value-by-value mapping since Twenty stage names may differ from PawsAdmin terminology — we provide a stage mapping configuration based on your PawsAdmin deal lifecycle.

PAWS

Appointment / Scheduling Record

maps to

Twenty CRM

Tasks

1:1

Fully supported

PawsAdmin appointment records (date, time, service type, assigned staff) become Twenty Tasks. The appointment date maps to Task due date, service type maps to Task subject, and assigned staff resolves to Twenty workspace member. Completed appointment notes map to Task description field.

PAWS

Invoice / Billing Record

maps to

Twenty CRM

Custom Object (Invoice)

1:1

Fully supported

PawsAdmin invoice records (invoice number, amount, status, line items) have no standard Twenty equivalent. We create an Invoice custom object with fields for invoiceNumber, totalAmount, status (paid/unpaid/partial), and dueDate. Invoice-to-contact relationship preserves billing owner linkage by mapping the original PawsAdmin contact reference to the corresponding People record in Twenty.

PAWS

Note / Medical Record Entry

maps to

Twenty CRM

Notes

1:1

Fully supported

PawsAdmin notes and medical record entries map to Twenty Notes. Note body text transfers directly without transformation. Notes in Twenty can be attached to People, Companies, and Opportunities via relation linking — we preserve the original record association by mapping the PawsAdmin record type and ID to Twenty's relation field structure.

PAWS

Attachment / File (e.g., vaccination certificates)

maps to

Twenty CRM

Files (via URL storage)

1:1

Fully supported

PawsAdmin file attachments (PDF vaccination certificates, intake forms, photos) download and re-upload to Twenty's file storage or a specified cloud storage bucket. Original filenames preserved. File size limits per Twenty's storage configuration apply — large files may need compression or alternative storage.

PAWS

User / Staff Member

maps to

Twenty CRM

Workspace Member

1:1

Fully supported

PawsAdmin staff members map to Twenty workspace members. Email address serves as the unique identifier for matching. Staff must be invited to Twenty before migration — records referencing uninvited staff members default to a migration owner specified by your team.

PAWS

Custom Property (breed-specific fields, grooming preferences)

maps to

Twenty CRM

Custom Field

1:1

Fully supported

PawsAdmin custom fields (grooming style preferences, breed-specific notes, boarding requirements) require Twenty custom fields created in Settings → Data Model before migration. We provide a custom field creation plan based on your PawsAdmin property inventory so fields exist before CSV import runs.

PAWS	Twenty CRM	Compatibility
Contact / Pet Owner	People1:1	Fully supported
Pet / Animal Record	Custom Object (Pet)1:1	Fully supported
Company / Business Account	Companies1:1	Fully supported
Deal / Service Agreement	Opportunities1:1	Fully supported
Appointment / Scheduling Record	Tasks1:1	Fully supported
Invoice / Billing Record	Custom Object (Invoice)1:1	Fully supported
Note / Medical Record Entry	Notes1:1	Fully supported
Attachment / File (e.g., vaccination certificates)	Files (via URL storage)1:1	Fully supported
User / Staff Member	Workspace Member1:1	Fully supported
Custom Property (breed-specific fields, grooming preferences)	Custom Field1:1	Fully supported

Gotchas + challenges

What specifically takes care here

Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.

PAWS gotchas

Medium

RoboHelp-generated public docs raise documentation-quality concerns

High

No public API documentation

Medium

Pricing opacity blocks TCO comparison

Twenty CRM gotchas

High

Import order is enforced and critical

High

Export limited to 20,000 records and visible columns only

Medium

Soft-deleted records count toward uniqueness and trigger restores

Medium

API rate limits cap at 200 req/min on Organization tier

Low

No native email sequences — follow-up cadences require external tools

PAWS gotchas		Twenty CRM gotchas
Severity	Issue	Severity	Issue
Medium	RoboHelp-generated public docs raise documentation-quality concerns	High	Import order is enforced and critical
High	No public API documentation	High	Export limited to 20,000 records and visible columns only
Medium	Pricing opacity blocks TCO comparison	Medium	Soft-deleted records count toward uniqueness and trigger restores
		Medium	API rate limits cap at 200 req/min on Organization tier
		Low	No native email sequences — follow-up cadences require external tools

Pair-specific challenges

PawsAdmin custom fields must be pre-created in Twenty before import

PawsAdmin stores vertical-specific custom fields (grooming preferences, breed-specific requirements, vaccination schedules) that have no standard Twenty equivalent. Twenty's CSV import creates records but not fields — any custom property in PawsAdmin that maps to a field that doesn't exist in Twenty will fail during import. FlitStack AI audits your PawsAdmin custom field inventory and delivers a field-creation plan specifying which fields to create in Twenty Settings → Data Model, their data types, and pick-list options before migration runs. Skipping this step causes silent field drops where custom property data is lost with no error message.
Pet-to-owner relations require correct import sequencing

Twenty's CSV import uses unique field values to resolve relations between objects — for People, that means email is the unique identifier for linking records. If a Pet record references an owner's email address but that People record hasn't been imported yet, the relation silently fails and the pet appears unlinked. FlitStack sequences the migration: Companies first, then People, then Pets (with relation to People via email), then Opportunities, then Tasks. This matches Twenty's documented import order where the 'one' side of a one-to-many relationship must exist before you can reference it.
PawsAdmin workflows and automations do not migrate to Twenty's workflow builder

PawsAdmin appointment reminder sequences, follow-up automation rules, and customer communication triggers are platform-specific logic that cannot export in a transferable format. Twenty's workflow builder handles automations differently — it uses event-based triggers, condition branches, and action steps that require manual rebuild. We export your PawsAdmin automation rules as a human-readable configuration document your team can reference when rebuilding in Twenty. This is a time investment your team should budget: one to three days for simple reminder sequences, longer for complex multi-step automation chains.
Twenty lacks native pet-industry-specific features (scheduling, boarding management)

PawsAdmin is built around pet industry workflows: boarding reservations, grooming appointments, vaccination tracking, and kennel management. Twenty CRM is a general-purpose CRM with standard sales pipeline objects. Features like recurring boarding reservations, automated vaccination reminders, and multi-pet household management don't have native Twenty equivalents. These business processes must be rebuilt using Twenty's custom objects, workflow builder, and potentially external integrations. Our migration plan identifies each pet-industry workflow and describes how to recreate it in Twenty.
File attachments may exceed Twenty's storage limits on self-hosted deployments

PawsAdmin file attachments (vaccination certificates, pet photos, intake forms, signed agreements) can be large or numerous. Twenty's self-hosted deployments use your PostgreSQL database for file storage, which has practical size limits depending on your server configuration. We compress and batch attachments during migration, flag any files exceeding a configurable size threshold (default 10MB), and provide a migration plan for large attachments to cloud storage (S3, Backblaze B2) with link-back references in Twenty records.

Migration approach

Six steps for a successful PAWS to Twenty CRM data migration

Audit PAWS data model and export structure

FlitStack AI connects to your PAWS instance via scoped read access to inventory all standard and custom objects, fields, and relationships. We generate a data audit report listing record counts per object, custom field inventory with data types, file attachment inventory, and workflow/automation rule definitions. This report drives the field mapping plan and identifies any data that requires custom objects or transformation logic before migration. You receive this report before any migration work begins so you can validate what we plan to move.
Prepare Twenty workspace schema

Based on the data audit, FlitStack delivers a Twenty workspace setup plan: custom object definitions (Pet, Invoice), custom field creation specifications with data types and pick-list values, pipeline and stage configuration for Opportunities, and workspace member invitation list. You or your Twenty admin create these elements in Settings → Data Model before migration runs. We provide step-by-step instructions and validate the schema before data import begins.
Resolve owners and invite workspace members

PAWS owner and staff member records map to Twenty workspace members. FlitStack matches PAWS owner emails against Twenty workspace members by email address. Any PAWS owner without a corresponding Twenty user is flagged in a pre-migration report — you either invite them to Twenty first or assign their records to a fallback owner. No record lands in Twenty without a resolved owner. This step prevents orphaned records where the original owner cannot be identified post-migration.
Run sample migration with field-level diff

A representative slice of 100–500 records migrates first: a sample of People, Companies, Pets, Opportunities, and Tasks. FlitStack generates a field-level diff comparing source values against destination values so you can verify that custom fields mapped correctly, pet-to-owner relations resolved, stage values translated as expected, and timestamps preserved. You review the diff and approve before the full run commits. This catchpoint prevents discovering mapping errors after the full migration has already run.
Execute full migration with delta-pickup window

The full dataset migrates in import-order sequence: Companies, then People, then custom objects (Pet, Invoice), then Opportunities, then Tasks, then Notes, then file attachments. A delta-pickup window of 24–48 hours after the full migration captures any records created or modified in PAWS during the cutover. FlitStack generates an audit log of every operation and a reconciliation report comparing record counts by object type. If reconciliation fails, one-click rollback reverts the Twenty workspace to pre-migration state.

Platform deep dives

Context on both ends of the pair

PAWS

Source

Strengths

Single application covering appointments, patient records, billing, inventory, and pharma delivery.
Consultation automation generating notes, prescriptions, and bills inside the exam workflow.
Automated client reminders and online client portal for owner engagement.
Mobile app delivered alongside the clinic SaaS platform.
Queue-management features designed to shorten waiting-room times.

Weaknesses

Sparse public reviews on G2, Capterra, and GetApp — limited peer validation.
No published pricing tiers, per-user rates, or trial details.
Public help documentation appears as RoboHelp-generated scaffolding rather than a polished knowledge base.
No public company-size, funding, or customer-count information for vendor-risk assessment.
API and integration depth not documented publicly.

Twenty CRM

Destination

Strengths

AGPL-3.0 open-source license with full source code on GitHub — no vendor lock-in, no sunset risk.
Unlimited users and unlimited custom objects on self-hosted, with no feature gating based on headcount.
REST and GraphQL APIs available on all paid tiers, not locked behind an enterprise add-on fee.
MCP server and webhooks shipped as standard features, not premium upgrades.
Modern PostgreSQL-backed data model that developer teams can query, extend, and self-host.

Weaknesses

Recent v1.0 release means limited production hardening compared to CRMs with multi-year operational track records.
No native email sequencing or sales engagement tools — follow-up cadences require a separate platform.
No native two-way email sync or inbox integration, requiring third-party connectors for full activity logging.
Self-hosting 'free' pricing hides real infrastructure and DevOps costs that stack up over time.
Workflow automation is functional but lacks the complexity needed for sophisticated multi-step sales motions.

	PAWS Source	Twenty CRM Destination
Strengths	Single application covering appointments, patient records, billing, inventory, and pharma delivery. Consultation automation generating notes, prescriptions, and bills inside the exam workflow. Automated client reminders and online client portal for owner engagement. Mobile app delivered alongside the clinic SaaS platform. Queue-management features designed to shorten waiting-room times.	AGPL-3.0 open-source license with full source code on GitHub — no vendor lock-in, no sunset risk. Unlimited users and unlimited custom objects on self-hosted, with no feature gating based on headcount. REST and GraphQL APIs available on all paid tiers, not locked behind an enterprise add-on fee. MCP server and webhooks shipped as standard features, not premium upgrades. Modern PostgreSQL-backed data model that developer teams can query, extend, and self-host.
Weaknesses	Sparse public reviews on G2, Capterra, and GetApp — limited peer validation. No published pricing tiers, per-user rates, or trial details. Public help documentation appears as RoboHelp-generated scaffolding rather than a polished knowledge base. No public company-size, funding, or customer-count information for vendor-risk assessment. API and integration depth not documented publicly.	Recent v1.0 release means limited production hardening compared to CRMs with multi-year operational track records. No native email sequencing or sales engagement tools — follow-up cadences require a separate platform. No native two-way email sync or inbox integration, requiring third-party connectors for full activity logging. Self-hosting 'free' pricing hides real infrastructure and DevOps costs that stack up over time. Workflow automation is functional but lacks the complexity needed for sophisticated multi-step sales motions.

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Migrate from PAWS to Twenty CRM

What this migration involves

Field-level fidelity

Schema-aware mapping

Relationships preserved

Full activity history

Attachments & notes

Two sides of the same decision

PAWS

Twenty CRM

How PAWS objects map to Twenty CRM

What specifically takes care here

Six steps for a successful PAWS to Twenty CRM data migration

Context on both ends of the pair

How hard is this migration?

Estimate your PAWS to Twenty CRM migration cost

What are you migrating?

Frequently asked questions about PAWS to Twenty CRM data migrations

Can't find your answer?

Related migrations to explore

Move from PAWS.
Land in Twenty CRM, intact.

Migrate from PAWS to Twenty CRM

What this migration involves

Field-level fidelity

Schema-aware mapping

Relationships preserved

Full activity history

Attachments & notes

Two sides of the same decision

PAWS

Twenty CRM

How PAWS objects map to Twenty CRM

What specifically takes care here

Six steps for a successful PAWS to Twenty CRM data migration

Context on both ends of the pair

How hard is this migration?

Estimate your PAWS to Twenty CRM migration cost

Frequently asked questions about PAWS to Twenty CRM data migrations

Can't find your answer?

How long does a PAWS to Twenty CRM migration take?

Will my PAWS appointment reminders and follow-up sequences migrate to Twenty?

What happens to my PawsAdmin pet records in Twenty CRM?

Can I migrate PawsAdmin custom fields to Twenty CRM?

What happens to my PawsAdmin invoices and billing records?

Does the migration affect my PAWS account during cutover?

Can I self-host Twenty CRM after migration, and what does that mean for my data?

What about my PawsAdmin file attachments (vaccination certificates, pet photos, intake forms)?

Related migrations to explore

Move from PAWS. Land in Twenty CRM, intact.

Move from PAWS.
Land in Twenty CRM, intact.