Migrate from Less Annoying CRM to Freshsales

LACRM Contact records map to Freshsales Contact. Standard fields (name, email, phone, address, tags) map directly. LACRM's 31-digit UID primary key is stored as a string throughout the pipeline to prevent float rounding that would silently break record matching. The Freshsales Contact record is created before any activity migration so that engagement records have a valid parent_id to reference.

LACRM Company records map to Freshsales Account. This is a merge: LACRM keeps company and contact data in separate objects linked by a relationship table; Freshsales embeds company data inside the Account record and links contacts to it. We resolve every LACRM Contact-Company relationship via LACRM's relationship API endpoint and attach each contact to its corresponding Freshsales Account using the AccountId lookup on Contact.

LACRM Pipeline Items map to Freshsales Deals. LACRM pipeline stages are free-text and fully customizable per account; we map them to Freshsales pipeline stages and apply the correct Freshsales Pipeline ID during import. LACRM's pipeline field values migrate as typed Deal custom fields. Deal owner resolves via email-matched User lookup in Freshsales.

LACRM Notes attached to contacts, companies, or pipeline items migrate with their timestamp, author, and body content preserved. Each Note links to the corresponding Freshsales Contact or Account via the entity_id reference. Notes with no associated contact or company migrate as standalone Notes in Freshsales.

LACRM Tasks migrate to Freshsales Tasks with due date, assignee, completion status, and linked contact or pipeline item preserved. Open tasks migrate as open; completed tasks migrate with their completion timestamp. Task assignment resolves by matching LACRM owner email to Freshsales User.

LACRM calendar events (meetings, calls) logged against contacts migrate with timestamp, title, description, and linked contact reference intact. We map the LACRM event to a Freshsales Event record with StartTime and EndTime preserved from the original UTC timestamp. The contact reference resolves to the Freshsales Contact entity_id.

Files attached to LACRM contacts or companies export as base64-encoded content and re-create as Freshsales Attachments linked to the corresponding Contact or Account record. Note that LACRM's 25GB per-user storage allocation may exceed Freshsales' default attachment storage on Free and Growth tiers; we flag storage usage during scoping.

LACRM tags on contacts or companies migrate as Freshsales Tags applied to the corresponding Contact or Account record. Multi-value tags migrate as comma-separated tag assignments per Freshsales' tag model. We validate that tag names survive the migration without character encoding issues.

LACRM custom contact fields migrate as Freshsales contact custom fields. We map field types: LACRM text fields become Freshsales text fields, date fields map to Freshsales date fields, dropdown fields map to Freshsales picklist fields with options preserved. Field names that conflict with Freshsales reserved fields are renamed with a lacrm_ prefix.

LACRM user accounts (name, email, admin vs. standard role) map to Freshsales User records. We resolve by email match. LACRM's two-role model (admin, standard) maps to Freshsales' role hierarchy; any granularity beyond admin/standard is noted as a configuration step for the customer's Freshsales admin post-migration.