CRM

Migrate your Denticon data

Cloud-based all-in-one dental practice management software for DSOs and solo practices, bundling scheduling, billing, RCM, imaging, and patient communications under one subscription.

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In its favor

Why people choose Denticon

The signal that keeps Denticon on the shortlist. Sourced from G2, Capterra, and customer scoping calls.

All-in-one bundling eliminates separate subscriptions for patient portals, online scheduling, insurance verification, and imaging — customers cite consolidating costs as a primary driver.

Cloud-based delivery removes on-premise hardware, IT maintenance, and backup management from the practice's responsibility, appealing to DSOs with lean IT staff.

Multi-location support with office-level assignment of users, providers, production types, and referral codes makes Denticon a practical hub for growing dental organizations.

Integrated RCM and Denticon Pay features combine revenue cycle management with payment processing in a single workflow, reducing handoffs between systems.

Enterprise-tier reporting with actionable insights across clinical, financial, and operational dimensions attracts data-driven DSO operators.

Recurring complaints about expensive pricing increases and poor customer service responsiveness, with users noting errors that require calling to reset and long resolution times.

Steep learning curve and unintuitive UI make staff onboarding slow, especially for practices switching from simpler legacy systems.

Performance and reliability concerns including message delays and intermittent system errors that disrupt front-office operations.

Limited custom field capacity — only two alphanumeric fields of up to 25 characters — frustrates practices needing tailored data capture beyond standard properties.

Support quality inconsistency drives churn, with some users reporting they cannot reach a live representative to resolve issues in a timely manner.

Reasons to switch

Why people leave Denticon

The recurring reasons buyers give for replacing Denticon. Presented as facts, not knocks.

Platform scorecard

Strengths, weaknesses, and where Denticon fits

Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.

SWOT — strengths, weaknesses, and use-case fit

Strengths

Consolidates patient portal, online scheduling, imaging, billing, and RCM into a single cloud subscription.Multi-location architecture with office-level assignment of providers, users, and production types.Integrated revenue cycle management with Denticon Pay for streamlined AR and payment processing.Enterprise reporting and analytics across clinical, operational, and financial dimensions.HIPAA-compliant cloud hosting with data backups and managed security included.

Weaknesses

Only two custom fields of up to 25 characters each on major objects — severely limits practice-specific data capture.Customer support quality is inconsistent; users report long resolution times and difficulty reaching live representatives.Steep learning curve for staff accustomed to simpler legacy dental software systems.Performance and reliability issues including message delivery delays and intermittent system errors.Pricing increases over time generate significant negative feedback on review platforms.

Where it works

DSOs with multiple locations (10–45+) that need centralized scheduling, billing, and provider management under a single cloud subscription across states.Growing dental organizations in New England, New York, and Connecticut regions where Affinity Dental and similar groups operate multi-office networks.Solo and small practices that want to eliminate separate third-party subscriptions for patient portals, online scheduling, and imaging in one monthly cost.Organizations already using or willing to adopt Planet DDS imaging products (XVWeb) and AI tools like Pearl for integrated treatment opportunities.Practices that need consolidated revenue cycle management with integrated payment processing and clearinghouse services without manual handoffs.

Where it struggles

Solo and small practices switching from simpler legacy dental software where staff face a steep learning curve and slow onboarding.Organizations requiring more than two custom alphanumeric fields (25-character limit) on patient, account, or provider records for practice-specific data capture.Practices that depend on responsive, consistent customer support — users report difficulty reaching live representatives and long resolution times.Environments where tight budget control is critical — recurring pricing increases generate significant negative feedback on review platforms.Offices requiring flawless system reliability for front-office operations — users report message delivery delays and intermittent errors requiring manual resets.

Pricing tiers

Denticon pricing overview

Denticon uses a per-provider, per-month subscription model with tiered pricing based on practice size. Solo practices pay reduced rates, while enterprise and DSO clients receive custom quotes that scale with the number of locations and providers. Additional costs may include per-user fees for patient communications, online forms, scheduling, and HIPAA-compliant referral portals, plus implementation and data migration fees.

Solo Practice

Tier 1 of 3

Reduced-cost subscription for single-provider practices

What's included

Full patient management and schedulingLimited enterprise features compared to DSO tierCloud-based access with HIPAA-compliant hostingStandard support tier

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Pricing is informational. FlitStack AI does not bill on Denticon's schedule — see our quote-based pricing →

What gets migrated

Denticon object support

Object-by-object support for Denticon migrations. Per-pair details surface during scoping.

Patients

Fully supported

Patient is the central object in Denticon. We migrate patient demographics, contact information, insurance details, referral sources, and custom_field_1/2 properties. Patient portals and online registration data are preserved at the patient level.

Appointments

Fully supported

Appointments are scheduled against providers and offices, color-coded by production type. We map appointment records including date, time, provider, office, production type, and status across the scheduling schema.

Providers

Fully supported

Providers represent clinical staff assigned to offices. We migrate provider profiles, credentials, and office assignments. Multiple providers can be associated with a single office, and vice versa.

Offices (OIDs)

Fully supported

Offices (OIDs) are the location-level entities in Denticon's multi-location model. Each office has its own assigned providers, production types, referral codes, and explosion codes. We preserve office-level granularity during migration.

Referrals

Mapping required

Referrals exist as incoming (external providers sending patients) and outgoing (referring patients to external providers). Custom external referral forms with data tags require field-level mapping. Referral cost fields must be preserved separately from clinical data.

Treatment Plans

Fully supported

Treatment plans are linked to patients and providers and include procedure codes, tooth surfaces, and clinical notes. We migrate treatment plan history including completed and pending procedures.

Clinical Records / Charting

Fully supported

Clinical charting includes tooth conditions, restorations, periodontal data, and pre-existing conditions. AI Assist opportunities require Pearl + XVWeb integration and are metadata at migration time. Historical charting records are migrated as-is.

Insurance Claims / RCM

Fully supported

RCM (Revenue Cycle Management) encompasses insurance claims, payments, adjustments, and accounts receivable. Claims history and AR data are migrated with provider and office context. RCM API handles writeback for claims reconciliation.

Patient Communications

Mapping required

Automated campaign records and 2-way texting history are migrated. Quiet-hours settings (9 PM–7 AM send restriction) are preserved as configuration metadata. Note: message delivery timestamps may shift during migration due to timezone handling.

Custom Fields

Mapping required

Denticon restricts custom fields to two alphanumeric fields of up to 25 characters each on patient, office, provider, referral, and account objects. We map these fields to destination custom fields but flag truncation risk if destination fields have shorter limits.

Users

Fully supported

User accounts with role-based access are migrated with office assignments. Production types and schedule watermarks tied to users are preserved. User login behavior warnings (Chrome shortcut caching) are documented for post-migration training.

Production Types

Fully supported

Production types categorize appointments by color on the schedule. We migrate all production type definitions and their office assignments. They must be recreated in the destination if the target lacks a comparable color-coding schema.

Gotchas

What to watch for in Denticon migrations

Issues we've hit on past Denticon migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.

High

PGID Split requires signed agreements and coordination between buyer and seller

Medium

Chrome cache and bad shortcuts corrupt patient context between sessions

Medium

Custom fields are severely limited to two fields of 25 characters

Low

API writeback scope is limited to specific endpoints

Low

Automated campaign quiet hours restrict message delivery timing

How a Denticon migration works

Four steps, Denticon-specific

Connect

New (post-July 2024) APIs are delivered via Azure API Management with OAuth 2.0 / subscription-key flow (sign up via developer.planetdds.com to acquire keys). Legacy API at api.denticon.com uses a triple-key model: Vendor Key + Auth/Client Key + PGID (Practice Group ID), passed over HTTPS. into Denticon. Scopes limited to read-only on the data we move.

Map

We translate Denticon-specific structures (custom fields, objects, value lists) to the destination's model.

Sample

Test with a 50–200 record subset to validate Denticon quirks before production.

Migrate

Full migration with Denticon rate-limit handling. Rollback available throughout.

FAQ

Denticon migration FAQ

Answers to the questions buyers ask most during Denticon migration scoping. Not seeing yours? Book a call.

Can't find your answer?

Walk through your Denticon migration with a real engineer — 30 minutes, free, written quote within 24 hours.

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Most Denticon migrations under 1M records finish in 48–72 hours end-to-end. Larger orgs with custom objects or buyer-side security review typically take 5–7 days.

Ready when you are

Migrate Denticon.
Without the rebuild.

Free scoping call with a migration engineer. Tell us about your Denticon setup and destination — written quote back within a business day.

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