Migrate your Denticon data
Cloud-based all-in-one dental practice management software for DSOs and solo practices, bundling scheduling, billing, RCM, imaging, and patient communications under one subscription.
In its favor
Why people choose Denticon
The signal that keeps Denticon on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
All-in-one bundling eliminates separate subscriptions for patient portals, online scheduling, insurance verification, and imaging — customers cite consolidating costs as a primary driver.
Cloud-based delivery removes on-premise hardware, IT maintenance, and backup management from the practice's responsibility, appealing to DSOs with lean IT staff.
Multi-location support with office-level assignment of users, providers, production types, and referral codes makes Denticon a practical hub for growing dental organizations.
Integrated RCM and Denticon Pay features combine revenue cycle management with payment processing in a single workflow, reducing handoffs between systems.
Enterprise-tier reporting with actionable insights across clinical, financial, and operational dimensions attracts data-driven DSO operators.
Recurring complaints about expensive pricing increases and poor customer service responsiveness, with users noting errors that require calling to reset and long resolution times.
Steep learning curve and unintuitive UI make staff onboarding slow, especially for practices switching from simpler legacy systems.
Performance and reliability concerns including message delays and intermittent system errors that disrupt front-office operations.
Limited custom field capacity — only two alphanumeric fields of up to 25 characters — frustrates practices needing tailored data capture beyond standard properties.
Support quality inconsistency drives churn, with some users reporting they cannot reach a live representative to resolve issues in a timely manner.
Reasons to switch
Why people leave Denticon
The recurring reasons buyers give for replacing Denticon. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Denticon fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Denticon pricing overview
Denticon uses a per-provider, per-month subscription model with tiered pricing based on practice size. Solo practices pay reduced rates, while enterprise and DSO clients receive custom quotes that scale with the number of locations and providers. Additional costs may include per-user fees for patient communications, online forms, scheduling, and HIPAA-compliant referral portals, plus implementation and data migration fees.
Solo Practice
Tier 1 of 3
Reduced-cost subscription for single-provider practices
What's included
Need help selecting your CRM?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Denticon's schedule — see our quote-based pricing →
What gets migrated
Denticon object support
Object-by-object support for Denticon migrations. Per-pair details surface during scoping.
Patients
Fully supportedPatient is the central object in Denticon. We migrate patient demographics, contact information, insurance details, referral sources, and custom_field_1/2 properties. Patient portals and online registration data are preserved at the patient level.
Appointments
Fully supportedAppointments are scheduled against providers and offices, color-coded by production type. We map appointment records including date, time, provider, office, production type, and status across the scheduling schema.
Providers
Fully supportedProviders represent clinical staff assigned to offices. We migrate provider profiles, credentials, and office assignments. Multiple providers can be associated with a single office, and vice versa.
Offices (OIDs)
Fully supportedOffices (OIDs) are the location-level entities in Denticon's multi-location model. Each office has its own assigned providers, production types, referral codes, and explosion codes. We preserve office-level granularity during migration.
Referrals
Mapping requiredReferrals exist as incoming (external providers sending patients) and outgoing (referring patients to external providers). Custom external referral forms with data tags require field-level mapping. Referral cost fields must be preserved separately from clinical data.
Treatment Plans
Fully supportedTreatment plans are linked to patients and providers and include procedure codes, tooth surfaces, and clinical notes. We migrate treatment plan history including completed and pending procedures.
Clinical Records / Charting
Fully supportedClinical charting includes tooth conditions, restorations, periodontal data, and pre-existing conditions. AI Assist opportunities require Pearl + XVWeb integration and are metadata at migration time. Historical charting records are migrated as-is.
Insurance Claims / RCM
Fully supportedRCM (Revenue Cycle Management) encompasses insurance claims, payments, adjustments, and accounts receivable. Claims history and AR data are migrated with provider and office context. RCM API handles writeback for claims reconciliation.
Patient Communications
Mapping requiredAutomated campaign records and 2-way texting history are migrated. Quiet-hours settings (9 PM–7 AM send restriction) are preserved as configuration metadata. Note: message delivery timestamps may shift during migration due to timezone handling.
Custom Fields
Mapping requiredDenticon restricts custom fields to two alphanumeric fields of up to 25 characters each on patient, office, provider, referral, and account objects. We map these fields to destination custom fields but flag truncation risk if destination fields have shorter limits.
Users
Fully supportedUser accounts with role-based access are migrated with office assignments. Production types and schedule watermarks tied to users are preserved. User login behavior warnings (Chrome shortcut caching) are documented for post-migration training.
Production Types
Fully supportedProduction types categorize appointments by color on the schedule. We migrate all production type definitions and their office assignments. They must be recreated in the destination if the target lacks a comparable color-coding schema.
| Object | Support | Notes |
|---|---|---|
| Patients | Fully supported | Patient is the central object in Denticon. We migrate patient demographics, contact information, insurance details, referral sources, and custom_field_1/2 properties. Patient portals and online registration data are preserved at the patient level. |
| Appointments | Fully supported | Appointments are scheduled against providers and offices, color-coded by production type. We map appointment records including date, time, provider, office, production type, and status across the scheduling schema. |
| Providers | Fully supported | Providers represent clinical staff assigned to offices. We migrate provider profiles, credentials, and office assignments. Multiple providers can be associated with a single office, and vice versa. |
| Offices (OIDs) | Fully supported | Offices (OIDs) are the location-level entities in Denticon's multi-location model. Each office has its own assigned providers, production types, referral codes, and explosion codes. We preserve office-level granularity during migration. |
| Referrals | Mapping required | Referrals exist as incoming (external providers sending patients) and outgoing (referring patients to external providers). Custom external referral forms with data tags require field-level mapping. Referral cost fields must be preserved separately from clinical data. |
| Treatment Plans | Fully supported | Treatment plans are linked to patients and providers and include procedure codes, tooth surfaces, and clinical notes. We migrate treatment plan history including completed and pending procedures. |
| Clinical Records / Charting | Fully supported | Clinical charting includes tooth conditions, restorations, periodontal data, and pre-existing conditions. AI Assist opportunities require Pearl + XVWeb integration and are metadata at migration time. Historical charting records are migrated as-is. |
| Insurance Claims / RCM | Fully supported | RCM (Revenue Cycle Management) encompasses insurance claims, payments, adjustments, and accounts receivable. Claims history and AR data are migrated with provider and office context. RCM API handles writeback for claims reconciliation. |
| Patient Communications | Mapping required | Automated campaign records and 2-way texting history are migrated. Quiet-hours settings (9 PM–7 AM send restriction) are preserved as configuration metadata. Note: message delivery timestamps may shift during migration due to timezone handling. |
| Custom Fields | Mapping required | Denticon restricts custom fields to two alphanumeric fields of up to 25 characters each on patient, office, provider, referral, and account objects. We map these fields to destination custom fields but flag truncation risk if destination fields have shorter limits. |
| Users | Fully supported | User accounts with role-based access are migrated with office assignments. Production types and schedule watermarks tied to users are preserved. User login behavior warnings (Chrome shortcut caching) are documented for post-migration training. |
| Production Types | Fully supported | Production types categorize appointments by color on the schedule. We migrate all production type definitions and their office assignments. They must be recreated in the destination if the target lacks a comparable color-coding schema. |
Gotchas
What to watch for in Denticon migrations
Issues we've hit on past Denticon migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
PGID Split requires signed agreements and coordination between buyer and seller
Chrome cache and bad shortcuts corrupt patient context between sessions
Custom fields are severely limited to two fields of 25 characters
API writeback scope is limited to specific endpoints
Automated campaign quiet hours restrict message delivery timing
| Severity | Issue |
|---|---|
| High | PGID Split requires signed agreements and coordination between buyer and seller |
| Medium | Chrome cache and bad shortcuts corrupt patient context between sessions |
| Medium | Custom fields are severely limited to two fields of 25 characters |
| Low | API writeback scope is limited to specific endpoints |
| Low | Automated campaign quiet hours restrict message delivery timing |
Leaving Denticon?
Where Denticon customers move next
12 destinations Denticon can migrate to.
How a Denticon migration works
Four steps, Denticon-specific
Connect
New (post-July 2024) APIs are delivered via Azure API Management with OAuth 2.0 / subscription-key flow (sign up via developer.planetdds.com to acquire keys). Legacy API at api.denticon.com uses a triple-key model: Vendor Key + Auth/Client Key + PGID (Practice Group ID), passed over HTTPS. into Denticon. Scopes limited to read-only on the data we move.
Map
We translate Denticon-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Denticon quirks before production.
Migrate
Full migration with Denticon rate-limit handling. Rollback available throughout.
FAQ
Denticon migration FAQ
Answers to the questions buyers ask most during Denticon migration scoping. Not seeing yours? Book a call.
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Migrate Denticon.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Denticon setup and destination — written quote back within a business day.