Migrate your Heyday AI data
Conversational AI chatbot platform for retailers, built for always-on FAQ automation and live chat. It integrates with e-commerce and social channels but sits behind Hootsuite's ecosystem with no standalone public API.
In its favor
Why people choose Heyday AI
The signal that keeps Heyday AI on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Retail brands with high-volume FAQ and order-tracking queries adopt Heyday to offload repetitive support tasks to an always-on AI, freeing agents for sales conversations
Integration with major e-commerce platforms and social messaging channels provides a unified inbox for social and chat customer interactions
Brands already using Hootsuite for social media management can add Heyday as a conversational layer without adopting a separate vendor stack
The 80% FAQ automation claim appeals to customer service leaders seeking measurable deflection rates and reduced per-contact cost
Presence on social and messaging apps where shoppers already spend time aligns with omnichannel retail strategies for reaching customers on their preferred platforms
Lack of a documented standalone public API makes Heyday difficult to integrate with custom internal tools or migrate away from without vendor assistance
Pricing requires direct sales consultation rather than transparent published tiers, which creates friction for SMBs evaluating cost
When Heyday's AI cannot resolve a query, routing to human agents can feel inconsistent, and some reviews note response quality drops on complex issues
Brands outgrowing generic retail FAQ automation need deeper customisation or vertical-specific workflows that Heyday does not provide
The platform is tightly coupled to Hootsuite; brands seeking a standalone conversational AI or a platform with richer API access look to alternatives
Reasons to switch
Why people leave Heyday AI
The recurring reasons buyers give for replacing Heyday AI. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Heyday AI fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Heyday AI pricing overview
Heyday AI does not publish pricing on its website. Plans are sold through Hootsuite's sales team as part of a bundled or standalone subscription. Pricing appears to be per-brand or per-seat depending on the enterprise agreement, and the lack of public tiers means budget estimates require direct vendor engagement.
Growth
Tier 1 of 3
Not publicly listed — requires sales consultation
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Heyday AI's schedule — see our quote-based pricing →
What gets migrated
Heyday AI object support
Object-by-object support for Heyday AI migrations. Per-pair details surface during scoping.
Conversations
Not in this platformConversation threads and message history are not accessible via a documented public API. Export requires Hootsuite's backend involvement or manual logging, making bulk migration of historical chats unavailable through standard means.
Customers
Mapping requiredCustomer profiles may be synced from connected e-commerce platforms. During migration we map these to the destination's contact schema, noting that custom customer properties built inside Heyday may not carry over without field-level mapping work.
Products
Mapping requiredProduct catalogue data is pulled from connected e-commerce integrations. We map product records to the destination's equivalent object, but Heyday-specific product attributes or recommendation logic do not transfer as structured data.
Orders
Mapping requiredOrder tracking queries rely on e-commerce platform integrations rather than Heyday holding order data natively. We preserve order references and link them to the destination system, but Heyday's order context does not migrate as a standalone object.
Automation Rules
Not in this platformFAQ automation flows, keyword triggers, and routing logic are configured inside Heyday's UI and are not exposed via a public API. These workflows must be recreated manually in the destination platform.
Integrations
Mapping requiredHeyday connects to 20+ apps including e-commerce platforms and social channels. During migration we identify which integrations are active and document their equivalents in the destination platform, as connection credentials and sync settings do not export automatically.
Agent Profiles
Mapping requiredHuman agent accounts and assignment rules can be listed via Hootsuite admin APIs where accessible. We map agent identities to the destination's user or agent object, flagging any Heyday-specific roles that require manual recreation.
Tags and Labels
Mapping requiredConversation tagging schemas vary by implementation. We extract tagging conventions used in Heyday and map them to the destination platform's equivalent taxonomy, noting that tag names and hierarchies often require manual normalisation.
| Object | Support | Notes |
|---|---|---|
| Conversations | Not in this platform | Conversation threads and message history are not accessible via a documented public API. Export requires Hootsuite's backend involvement or manual logging, making bulk migration of historical chats unavailable through standard means. |
| Customers | Mapping required | Customer profiles may be synced from connected e-commerce platforms. During migration we map these to the destination's contact schema, noting that custom customer properties built inside Heyday may not carry over without field-level mapping work. |
| Products | Mapping required | Product catalogue data is pulled from connected e-commerce integrations. We map product records to the destination's equivalent object, but Heyday-specific product attributes or recommendation logic do not transfer as structured data. |
| Orders | Mapping required | Order tracking queries rely on e-commerce platform integrations rather than Heyday holding order data natively. We preserve order references and link them to the destination system, but Heyday's order context does not migrate as a standalone object. |
| Automation Rules | Not in this platform | FAQ automation flows, keyword triggers, and routing logic are configured inside Heyday's UI and are not exposed via a public API. These workflows must be recreated manually in the destination platform. |
| Integrations | Mapping required | Heyday connects to 20+ apps including e-commerce platforms and social channels. During migration we identify which integrations are active and document their equivalents in the destination platform, as connection credentials and sync settings do not export automatically. |
| Agent Profiles | Mapping required | Human agent accounts and assignment rules can be listed via Hootsuite admin APIs where accessible. We map agent identities to the destination's user or agent object, flagging any Heyday-specific roles that require manual recreation. |
| Tags and Labels | Mapping required | Conversation tagging schemas vary by implementation. We extract tagging conventions used in Heyday and map them to the destination platform's equivalent taxonomy, noting that tag names and hierarchies often require manual normalisation. |
Gotchas
What to watch for in Heyday AI migrations
Issues we've hit on past Heyday AI migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No documented public API for data export
Pricing requires sales consultation
Automation rules and bot logic do not export
Limited public documentation on schema
| Severity | Issue |
|---|---|
| High | No documented public API for data export |
| Medium | Pricing requires sales consultation |
| High | Automation rules and bot logic do not export |
| Medium | Limited public documentation on schema |
Leaving Heyday AI?
Where Heyday AI customers move next
7 destinations Heyday AI can migrate to.
How a Heyday AI migration works
Four steps, Heyday AI-specific
Connect
Not publicly documented into Heyday AI. Scopes limited to read-only on the data we move.
Map
We translate Heyday AI-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Heyday AI quirks before production.
Migrate
Full migration with Heyday AI rate-limit handling. Rollback available throughout.
FAQ
Heyday AI migration FAQ
Answers to the questions buyers ask most during Heyday AI migration scoping. Not seeing yours? Book a call.
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Migrate Heyday AI.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Heyday AI setup and destination — written quote back within a business day.