Migrate your Jiva data
AI-powered population health management platform for healthcare payers and providers, built around Members, Programs, and clinical workflow automation by ZeOmega.
In its favor
Why people choose Jiva
The signal that keeps Jiva on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
End-to-end care management in a single platform reduces the need to coordinate across multiple vendor tools for payer-provider workflows.
Clinical intelligence and AI/ML capabilities are built in rather than requiring third-party add-ons for risk stratification and care gap identification.
Client-configurable rules allow payers to encode their own medical policy logic without requesting vendor-led code changes.
Professional services and implementation support are included, which matters for health plans with limited IT bandwidth.
Gartner recognition in intelligent prior authorization places it in consideration sets for health systems evaluating enterprise care management platforms.
Steep learning curve for non-technical care managers who need to navigate complex rule configuration and workflow setup without dedicated training.
Reporting and analytics require manual effort to surface meaningful population health insights, with limited out-of-the-box dashboards for executives.
Integration with external EHRs and provider portals is inconsistent, requiring custom middleware work that adds implementation cost and time.
Pricing opacity and enterprise-only sales process makes it difficult to evaluate total cost before committing, with quotes referencing hidden license fees.
Performance slowdowns observed in large-member populations where query response times degrade without clear remediation from support.
Reasons to switch
Why people leave Jiva
The recurring reasons buyers give for replacing Jiva. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Jiva fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Jiva pricing overview
Jiva uses a credit-based starter tier (Ojas) with unlimited users across all plans. Paid tiers require contacting sales with no public per-user pricing; total cost of ownership includes implementation fees, and comparison sites reference hidden license fees not visible in published materials.
Free Starter
Tier 1 of 3
Free
What's included
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What gets migrated
Jiva object support
Object-by-object support for Jiva migrations. Per-pair details surface during scoping.
Members
Fully supportedMembers are the central person record in Jiva, containing demographics, coverage details, and payer assignment. We extract member records with their associated Program enrollments as child rows and map them 1:1 to the destination person object.
Programs
Mapping requiredPrograms define care management tracks (e.g., chronic condition management, complex case management). Jiva programs include configurable rulesets and clinical pathway content. We export program definitions as structured config and map program names to destination program types, noting that rule logic must be manually rebuilt if the destination lacks a rules engine.
Enrollments
Mapping requiredEnrollments link Members to Programs with start dates, statuses, and assigned Care Managers. We preserve enrollment history including closed enrollments to maintain continuity-of-care records. Enrollment statuses vary by Jiva configuration and require value mapping to the destination system.
Authorizations
Mapping requiredPrior authorization records in Jiva include service type, request dates, status, and approving/denying clinician. We extract authorization history and flag that status values (approved, denied, pending, suspended) require explicit mapping against the destination system's authorization schema.
Grievances
Mapping requiredGrievance records track member complaints and resolution workflows required for regulatory compliance. We export grievance records with status history, response timestamps, and resolution notes as structured rows, noting that regulatory categories may differ between source and destination.
Assessments
Mapping requiredHealth risk assessments and standardized clinical screening results are stored as assessment records with score values and response data. We preserve assessment responses as structured JSON or tabular rows depending on the destination's intake format, flagging any branching logic that cannot be represented as flat fields.
Care Team Assignments
Mapping requiredCare managers, social workers, and other clinical staff are assigned to members and programs. We export Care Team records with role types and assignment dates, mapping role names to the destination system's staff role taxonomy.
Clinical Notes and Attachments
Not in this platformFree-text clinical notes and binary attachments (PDFs, scanned documents) stored in Jiva's document management layer lack a documented export API in the publicly available schema. We do not migrate unstructured clinical notes. We migrate structured metadata about attachments (filename, type, date) so the customer can re-associate documents post-migration.
| Object | Support | Notes |
|---|---|---|
| Members | Fully supported | Members are the central person record in Jiva, containing demographics, coverage details, and payer assignment. We extract member records with their associated Program enrollments as child rows and map them 1:1 to the destination person object. |
| Programs | Mapping required | Programs define care management tracks (e.g., chronic condition management, complex case management). Jiva programs include configurable rulesets and clinical pathway content. We export program definitions as structured config and map program names to destination program types, noting that rule logic must be manually rebuilt if the destination lacks a rules engine. |
| Enrollments | Mapping required | Enrollments link Members to Programs with start dates, statuses, and assigned Care Managers. We preserve enrollment history including closed enrollments to maintain continuity-of-care records. Enrollment statuses vary by Jiva configuration and require value mapping to the destination system. |
| Authorizations | Mapping required | Prior authorization records in Jiva include service type, request dates, status, and approving/denying clinician. We extract authorization history and flag that status values (approved, denied, pending, suspended) require explicit mapping against the destination system's authorization schema. |
| Grievances | Mapping required | Grievance records track member complaints and resolution workflows required for regulatory compliance. We export grievance records with status history, response timestamps, and resolution notes as structured rows, noting that regulatory categories may differ between source and destination. |
| Assessments | Mapping required | Health risk assessments and standardized clinical screening results are stored as assessment records with score values and response data. We preserve assessment responses as structured JSON or tabular rows depending on the destination's intake format, flagging any branching logic that cannot be represented as flat fields. |
| Care Team Assignments | Mapping required | Care managers, social workers, and other clinical staff are assigned to members and programs. We export Care Team records with role types and assignment dates, mapping role names to the destination system's staff role taxonomy. |
| Clinical Notes and Attachments | Not in this platform | Free-text clinical notes and binary attachments (PDFs, scanned documents) stored in Jiva's document management layer lack a documented export API in the publicly available schema. We do not migrate unstructured clinical notes. We migrate structured metadata about attachments (filename, type, date) so the customer can re-associate documents post-migration. |
Gotchas
What to watch for in Jiva migrations
Issues we've hit on past Jiva migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No publicly documented REST API for bulk data export
Client-configurable rules are not portable across platforms
Clinical note attachments lack a migration path
Program and enrollment status values are customer-defined
| Severity | Issue |
|---|---|
| High | No publicly documented REST API for bulk data export |
| Medium | Client-configurable rules are not portable across platforms |
| Medium | Clinical note attachments lack a migration path |
| Low | Program and enrollment status values are customer-defined |
Leaving Jiva?
Where Jiva customers move next
12 destinations Jiva can migrate to.
How a Jiva migration works
Four steps, Jiva-specific
Connect
Not publicly documented into Jiva. Scopes limited to read-only on the data we move.
Map
We translate Jiva-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Jiva quirks before production.
Migrate
Full migration with Jiva rate-limit handling. Rollback available throughout.
FAQ
Jiva migration FAQ
Answers to the questions buyers ask most during Jiva migration scoping. Not seeing yours? Book a call.
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