Migrate your Dispatch data
Dispatch is a field service management platform for SMBs managing mobile workforces and owned fleets. It centres on a drag-and-drop dispatch board, real-time technician routing, and integrated customer communication — purpose-built for service companies, not general CRM buyers.
In its favor
Why people choose Dispatch
The signal that keeps Dispatch on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Dispatch provides a single screen for scheduling technicians and dispatching jobs without switching between tools, which operators managing field crews consistently call a time-saver (G2 reviews).
Real-time updates on technician status and location keep dispatchers informed throughout the day, reducing callbacks and miscommunication on job progress.
The platform handles customer communication automatically by sending appointment confirmations and technician arrival notifications, cutting down on coordination overhead.
Dispatch includes basic inventory and asset tracking linked to work orders, so field teams have equipment history on hand during service visits.
Small businesses find Dispatch's Starter and Professional tiers sufficient without needing the full feature set of enterprise FSM platforms, making it cost-effective for teams under 50 employees.
Software upgrades and major feature changes have caused disruptions to existing workflows, with some users reporting that new versions alter functions they rely on daily.
Customers note that Dispatch costs more than they expected given the feature set, particularly when they need capabilities available only in higher tiers.
Some users report that Dispatch lacks the depth to function as a true CRM, making it difficult to capture and manage comprehensive customer relationship data over time.
The platform does not integrate natively with some third-party tools that businesses already use, leading teams to maintain duplicate records or manual workarounds.
Reasons to switch
Why people leave Dispatch
The recurring reasons buyers give for replacing Dispatch. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Dispatch fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Dispatch pricing overview
Dispatch publishes tier names from Starter through Enterprise but does not list pricing publicly. The platform requires a sales conversation for custom quotes on Professional, Vision, and Enterprise plans. API access for bulk export and advanced integrations is gated behind higher tiers.
Starter
Tier 1 of 4
Not publicly listed
What's included
Need help selecting your CRM?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Dispatch's schedule — see our quote-based pricing →
What gets migrated
Dispatch object support
Object-by-object support for Dispatch migrations. Per-pair details surface during scoping.
Jobs
Fully supportedJobs is the primary work-order object in Dispatch, carrying status, scheduled date, assigned technician, customer, and location. We map Jobs 1:1 in most migrations and preserve the full job history including completed and cancelled records.
Customers
Fully supportedCustomer records include name, contact info, address, and billing details. We migrate Customers as a standard object and preserve links to all associated Jobs during import.
Vehicles
Mapping requiredVehicles are associated with Jobs and Technicians. Dispatch stores vehicle ID, make/model, and assignment state. We map Vehicle records but flag any custom vehicle attributes that may require field-level mapping to the destination schema.
Technicians
Fully supportedTechnicians are user records tied to Job assignments and route scheduling. We import Technician profiles, assignment history, and working-hour configurations from Dispatch into the destination system.
Assets
Mapping requiredAssets in Dispatch link to Customers and are referenced in Work Orders. We migrate Asset records and preserve the customer-to-asset relationship, though custom asset fields may require manual mapping.
Routes
Mapping requiredRoutes are generated from Job assignments and technician scheduling. We export Route metadata including stops, sequence, and estimated arrival times, but route geometry is not always exportable and may need manual reconstruction.
Custom Fields
Mapping requiredDispatch allows custom fields on Jobs and Customers. We identify all custom field definitions during discovery and map them to equivalent fields in the destination, flagging any that have no direct equivalent.
Attachments
Mapping requiredJobs and Customers can have attachments such as photos, PDFs, and signed forms. We extract attachments from Dispatch's file store and attach them to the corresponding records in the destination system.
| Object | Support | Notes |
|---|---|---|
| Jobs | Fully supported | Jobs is the primary work-order object in Dispatch, carrying status, scheduled date, assigned technician, customer, and location. We map Jobs 1:1 in most migrations and preserve the full job history including completed and cancelled records. |
| Customers | Fully supported | Customer records include name, contact info, address, and billing details. We migrate Customers as a standard object and preserve links to all associated Jobs during import. |
| Vehicles | Mapping required | Vehicles are associated with Jobs and Technicians. Dispatch stores vehicle ID, make/model, and assignment state. We map Vehicle records but flag any custom vehicle attributes that may require field-level mapping to the destination schema. |
| Technicians | Fully supported | Technicians are user records tied to Job assignments and route scheduling. We import Technician profiles, assignment history, and working-hour configurations from Dispatch into the destination system. |
| Assets | Mapping required | Assets in Dispatch link to Customers and are referenced in Work Orders. We migrate Asset records and preserve the customer-to-asset relationship, though custom asset fields may require manual mapping. |
| Routes | Mapping required | Routes are generated from Job assignments and technician scheduling. We export Route metadata including stops, sequence, and estimated arrival times, but route geometry is not always exportable and may need manual reconstruction. |
| Custom Fields | Mapping required | Dispatch allows custom fields on Jobs and Customers. We identify all custom field definitions during discovery and map them to equivalent fields in the destination, flagging any that have no direct equivalent. |
| Attachments | Mapping required | Jobs and Customers can have attachments such as photos, PDFs, and signed forms. We extract attachments from Dispatch's file store and attach them to the corresponding records in the destination system. |
Gotchas
What to watch for in Dispatch migrations
Issues we've hit on past Dispatch migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
API export endpoints gated by Dispatch360 tier
Work Order history split across open and closed states
Custom fields require discovery mapping before import
Attachment extraction requires separate file-store access
| Severity | Issue |
|---|---|
| High | API export endpoints gated by Dispatch360 tier |
| Medium | Work Order history split across open and closed states |
| Medium | Custom fields require discovery mapping before import |
| Low | Attachment extraction requires separate file-store access |
Leaving Dispatch?
Where Dispatch customers move next
12 destinations Dispatch can migrate to.
How a Dispatch migration works
Four steps, Dispatch-specific
Connect
Not publicly documented into Dispatch. Scopes limited to read-only on the data we move.
Map
We translate Dispatch-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Dispatch quirks before production.
Migrate
Full migration with Dispatch rate-limit handling. Rollback available throughout.
FAQ
Dispatch migration FAQ
Answers to the questions buyers ask most during Dispatch migration scoping. Not seeing yours? Book a call.
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Walk through your Dispatch migration with a real engineer — 30 minutes, free, written quote within 24 hours.
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Migrate Dispatch.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Dispatch setup and destination — written quote back within a business day.