Migrate your Web+Center data
On-premise IT helpdesk and asset-tracking suite built by Tempworks, sold as perpetual license with free evaluation code, targeting SMBs and mid-market IT departments.
In its favor
Why people choose Web+Center
The signal that keeps Web+Center on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Organizations running Web+Center value that it runs on both GNU/Linux and Windows servers, giving IT departments flexibility in their existing infrastructure without requiring a cloud dependency.
Small IT teams use Web+Center for its bundled Incident management and Asset tracking in a single application, avoiding the need to purchase and integrate separate helpdesk and CMDB tools.
Teams appreciate the free evaluation version with full functionality, allowing them to validate the platform against their ticket and asset workflows before committing to a perpetual license purchase.
Organizations with Tempworks payroll or HRIS already in place often adopt Web+Center because it integrates directly with the Tempworks employee directory, reducing manual user provisioning in the helpdesk.
The platform supports custom fields and configurable workflows without requiring a developer, giving IT administrators the ability to adapt the system to non-standard request routing or asset classification schemes.
Customers report that the user interface feels outdated compared to modern SaaS helpdesk platforms, with a dated look that frustrates end users submitting tickets through the customer portal.
Perpetual license costs are cited as very high by some reviewers, particularly when the organization needs to scale user seats or add module licenses after the initial purchase.
Integration with new user directories or modern SSO systems is described as difficult, causing friction for organizations that have moved away from on-premise identity infrastructure.
Teams moving to cloud-native platforms like Zendesk or Freshservice cite lack of mobile-first design and limited API automation capabilities as the breaking point.
When support contracts expire, customers report difficulty getting timely responses from Tempworks, which accelerates the decision to migrate to a vendor with more responsive assistance.
Reasons to switch
Why people leave Web+Center
The recurring reasons buyers give for replacing Web+Center. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Web+Center fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
What gets migrated
Web+Center object support
Object-by-object support for Web+Center migrations. Per-pair details surface during scoping.
Incidents (Tickets)
Fully supportedIncidents are the primary ticket object in Web+Center, storing status, priority, category, and assignment. We extract all standard fields plus any custom Incident fields. Conversation threads and internal notes are preserved as sequential message records.
Customers
Fully supportedCustomer records hold contact information and portal preferences. We map these 1:1 to Contacts or equivalent customer-contact objects in the destination, preserving email addresses, phone numbers, and portal login status.
Companies
Fully supportedCompanies are account-level records that can be associated to multiple Customers and multiple Incidents. We preserve the Company-to-Customer linkage and optionally merge or split Companies if the destination enforces different account structures.
Assets
Mapping requiredAssets track hardware and software inventory with custom fields for serial numbers, purchase dates, and assignment. Custom asset fields vary significantly between Web+Center deployments, so we require explicit field-level mapping for each migration scope.
Knowledge Base Articles
Mapping requiredKB articles in Web+Center use a proprietary content format. We extract the text content and any attachments, then convert them to the destination's article schema; HTML formatting may require post-migration cleanup.
Custom Incident Fields
Mapping requiredWeb+Center allows administrators to add custom fields to Incidents. These are stored as additional columns or lookup tables. We extract all custom fields and create equivalent custom properties in the destination platform, flagging any with picklist dependencies that need reconfiguration.
SLA Timers
Not in this platformSLA response and resolution timers are calculated by Web+Center based on priority and business hours configuration. We do not replicate SLA timer state directly; instead we recalculate SLA deadlines on the destination platform after migration based on the ticket creation timestamp and the destination's SLA rules.
Ticket Attachments
Mapping requiredFile attachments are stored on the file system referenced by Web+Center's database. We extract the files and re-upload them to the destination platform's attachment storage, preserving filename and MIME type. Attachments over 50 MB may require chunked transfer handling.
Users and Agents
Mapping requiredWeb+Center maintains its own user directory for agents and administrators. We export user records and map them to destination agents, but password hashes cannot be migrated due to security constraints — agents will need to reset credentials at the destination.
Categories and Priorities
Mapping requiredCategories, subcategories, and priority levels are stored as lookup tables. We extract the full set of active and inactive values and map them to the destination's comparable taxonomy, flagging any values with no natural match for manual resolution.
| Object | Support | Notes |
|---|---|---|
| Incidents (Tickets) | Fully supported | Incidents are the primary ticket object in Web+Center, storing status, priority, category, and assignment. We extract all standard fields plus any custom Incident fields. Conversation threads and internal notes are preserved as sequential message records. |
| Customers | Fully supported | Customer records hold contact information and portal preferences. We map these 1:1 to Contacts or equivalent customer-contact objects in the destination, preserving email addresses, phone numbers, and portal login status. |
| Companies | Fully supported | Companies are account-level records that can be associated to multiple Customers and multiple Incidents. We preserve the Company-to-Customer linkage and optionally merge or split Companies if the destination enforces different account structures. |
| Assets | Mapping required | Assets track hardware and software inventory with custom fields for serial numbers, purchase dates, and assignment. Custom asset fields vary significantly between Web+Center deployments, so we require explicit field-level mapping for each migration scope. |
| Knowledge Base Articles | Mapping required | KB articles in Web+Center use a proprietary content format. We extract the text content and any attachments, then convert them to the destination's article schema; HTML formatting may require post-migration cleanup. |
| Custom Incident Fields | Mapping required | Web+Center allows administrators to add custom fields to Incidents. These are stored as additional columns or lookup tables. We extract all custom fields and create equivalent custom properties in the destination platform, flagging any with picklist dependencies that need reconfiguration. |
| SLA Timers | Not in this platform | SLA response and resolution timers are calculated by Web+Center based on priority and business hours configuration. We do not replicate SLA timer state directly; instead we recalculate SLA deadlines on the destination platform after migration based on the ticket creation timestamp and the destination's SLA rules. |
| Ticket Attachments | Mapping required | File attachments are stored on the file system referenced by Web+Center's database. We extract the files and re-upload them to the destination platform's attachment storage, preserving filename and MIME type. Attachments over 50 MB may require chunked transfer handling. |
| Users and Agents | Mapping required | Web+Center maintains its own user directory for agents and administrators. We export user records and map them to destination agents, but password hashes cannot be migrated due to security constraints — agents will need to reset credentials at the destination. |
| Categories and Priorities | Mapping required | Categories, subcategories, and priority levels are stored as lookup tables. We extract the full set of active and inactive values and map them to the destination's comparable taxonomy, flagging any values with no natural match for manual resolution. |
Gotchas
What to watch for in Web+Center migrations
Issues we've hit on past Web+Center migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
On-premise deployment means database access is migration-critical
Custom Incident fields vary per deployment and require explicit mapping
Attachment files are stored on the filesystem, not in the database
SLA timer state cannot be ported directly to most destination platforms
| Severity | Issue |
|---|---|
| High | On-premise deployment means database access is migration-critical |
| Medium | Custom Incident fields vary per deployment and require explicit mapping |
| Medium | Attachment files are stored on the filesystem, not in the database |
| Low | SLA timer state cannot be ported directly to most destination platforms |
Leaving Web+Center?
Where Web+Center customers move next
7 destinations Web+Center can migrate to.
How a Web+Center migration works
Four steps, Web+Center-specific
Connect
Not publicly documented — Web+Center does not publish a formal public REST API into Web+Center. Scopes limited to read-only on the data we move.
Map
We translate Web+Center-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Web+Center quirks before production.
Migrate
Full migration with Web+Center rate-limit handling. Rollback available throughout.
FAQ
Web+Center migration FAQ
Answers to the questions buyers ask most during Web+Center migration scoping. Not seeing yours? Book a call.
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