Migrate your Thulium data
Polish multichannel customer service and helpdesk platform with unified inbox, voice, chat, and CRM. Best suited for mid-market teams that need call-center capabilities and CRM integration in one tool.
In its favor
Why people choose Thulium
The signal that keeps Thulium on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Unified inbox combining calls, emails, and chats reduces context-switching for support agents managing high ticket volumes across channels.
CRM integration within the same platform eliminates the need for separate contact management tools for mid-market customer service teams.
Intuitive interface with extensive reporting capabilities allows team leads to onboard new agents quickly without lengthy training.
Reliable customer support department and system uptime keeps customer-facing teams operational without disruptions.
Cloud-based SaaS model means teams avoid managing their own infrastructure for call-center and ticketing workflows.
Limited platform recognition outside Europe makes it harder to find Thulium-experienced consultants or replacement talent compared to global brands like Zendesk.
Smaller ecosystem of third-party integrations compared to larger helpdesk platforms limits connectivity to niche business tools.
Lack of publicly documented API rate limits and bulk export endpoints makes programmatic data extraction uncertain for technical teams.
Teams requiring advanced AI features may outgrow Thulium's capabilities as customer service expectations escalate with generative AI adoption.
Reasons to switch
Why people leave Thulium
The recurring reasons buyers give for replacing Thulium. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Thulium fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Thulium pricing overview
Thulium operates on a custom per-quote pricing model. No public pricing page exists; the platform targets mid-market companies and negotiates terms directly. The Valueships case study confirms Thulium successfully raised its effective pricing by 30% without churn, indicating a premium positioning relative to entry-level helpdesk tools.
Not publicly disclosed
Tier 1 of 1
Custom pricing
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Thulium's schedule — see our quote-based pricing →
What gets migrated
Thulium object support
Object-by-object support for Thulium migrations. Per-pair details surface during scoping.
Cases
Fully supportedCases are the primary ticket object in Thulium, storing conversation threads, status, priority, and assignee. We map Case records 1:1 and preserve the full conversation history including internal notes and attachments.
Contacts
Fully supportedThulium CRM Contacts hold name, email, phone, and custom field data. We export all Contact records and map them to the destination's Contact or Person object including custom field values.
Companies
Fully supportedCompanies in Thulium CRM store organizational data linked to Contacts. We preserve the Company record, its address data, and the Contact-to-Company linkage during migration.
Conversations
Fully supportedConversations are embedded within Cases and represent individual email, chat, or voice interaction threads. We flatten conversation chronology into the Case record at migration.
Custom Fields
Mapping requiredThulium supports CRM custom fields with types: text, large text, email, numeric, link, list, yes/no, and date. We apply field-type mapping when the destination uses different type names or constraints for equivalent data.
Agents
Fully supportedAgents are the user accounts assigned to Cases and Companies. We map Agent records to the destination's user or assignee object and preserve role assignments where supported.
Attachments
Fully supportedFiles attached to Cases or Contacts are exported and re-uploaded to the destination platform. We preserve original filenames and attachment-to-record linkage.
Tags
Mapping requiredThulium supports tagging Cases for categorization. We map Tags to the destination's equivalent label or tag field, applying a value-mapping table for any naming differences.
| Object | Support | Notes |
|---|---|---|
| Cases | Fully supported | Cases are the primary ticket object in Thulium, storing conversation threads, status, priority, and assignee. We map Case records 1:1 and preserve the full conversation history including internal notes and attachments. |
| Contacts | Fully supported | Thulium CRM Contacts hold name, email, phone, and custom field data. We export all Contact records and map them to the destination's Contact or Person object including custom field values. |
| Companies | Fully supported | Companies in Thulium CRM store organizational data linked to Contacts. We preserve the Company record, its address data, and the Contact-to-Company linkage during migration. |
| Conversations | Fully supported | Conversations are embedded within Cases and represent individual email, chat, or voice interaction threads. We flatten conversation chronology into the Case record at migration. |
| Custom Fields | Mapping required | Thulium supports CRM custom fields with types: text, large text, email, numeric, link, list, yes/no, and date. We apply field-type mapping when the destination uses different type names or constraints for equivalent data. |
| Agents | Fully supported | Agents are the user accounts assigned to Cases and Companies. We map Agent records to the destination's user or assignee object and preserve role assignments where supported. |
| Attachments | Fully supported | Files attached to Cases or Contacts are exported and re-uploaded to the destination platform. We preserve original filenames and attachment-to-record linkage. |
| Tags | Mapping required | Thulium supports tagging Cases for categorization. We map Tags to the destination's equivalent label or tag field, applying a value-mapping table for any naming differences. |
Gotchas
What to watch for in Thulium migrations
Issues we've hit on past Thulium migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Custom field type mismatches require field-level mapping
Conversation history embedded in Cases requires flattening
Agent-to-Case linkage must be preserved explicitly
| Severity | Issue |
|---|---|
| Medium | Custom field type mismatches require field-level mapping |
| Low | Conversation history embedded in Cases requires flattening |
| Low | Agent-to-Case linkage must be preserved explicitly |
Leaving Thulium?
Where Thulium customers move next
7 destinations Thulium can migrate to.
How a Thulium migration works
Four steps, Thulium-specific
Connect
API key into Thulium. Scopes limited to read-only on the data we move.
Map
We translate Thulium-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Thulium quirks before production.
Migrate
Full migration with Thulium rate-limit handling. Rollback available throughout.
FAQ
Thulium migration FAQ
Answers to the questions buyers ask most during Thulium migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Thulium migration with a real engineer — 30 minutes, free, written quote within 24 hours.
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Ready when you are
Migrate Thulium.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Thulium setup and destination — written quote back within a business day.