Migrate your Deskero data
Multi-channel help desk and ticketing platform with social engagement features and a bridge-toward-CRM positioning, priced for small to mid-sized support teams.
In its favor
Why people choose Deskero
The signal that keeps Deskero on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Lowest cost entry point among multi-channel help desks — the free plan covers basic ticketing for teams evaluating fit before committing to a paid tier.
Multi-channel aggregation in a single inbox reduces context-switching for small support teams managing email, web, chat, and social from one place.
Built-in knowledge base and canned answers let teams deflect repeat tickets without upgrading to a separate CMS or template tool.
Social monitoring is native rather than requiring a third-party social listening tool, appealing to teams wanting unified customer engagement.
Customizable look and workflow means teams can tailor ticket states, fields, and the agent interface to match existing processes.
API documentation is not publicly accessible or well-indexed, making automated integrations and data exports difficult to build without vendor support.
Teams requiring advanced automation rules, multi-brand support, or enterprise-grade SLA enforcement outgrow Deskero's feature set.
Performance and reliability concerns surface in longer-term use, with some teams citing slow load times on the ticket list view under high volume.
As the product scales, the CRM-like positioning is not backed by full relationship management features, leading teams to migrate to platforms with stronger contact and pipeline capabilities.
Support for the platform appears limited in recent years, reducing confidence in continued development and bug resolution.
Reasons to switch
Why people leave Deskero
The recurring reasons buyers give for replacing Deskero. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Deskero fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Deskero pricing overview
Deskero uses a per-agent-seat pricing model with a free tier available. Paid plans start at $12/user/month for the Small Business plan and scale upward. The Enterprise tier requires a custom quote with no public pricing. Upgrade and downgrade flexibility is noted positively in user reviews.
Free
Tier 1 of 4
Free
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Deskero's schedule — see our quote-based pricing →
What gets migrated
Deskero object support
Object-by-object support for Deskero migrations. Per-pair details surface during scoping.
Tickets
Mapping requiredThe core object in Deskero. Tickets capture conversations from web, email, chat, and social channels. We map standard ticket fields (subject, status, priority, assignee, created date) and preserve thread history. Custom fields added by the customer require field-level mapping during migration scoping.
Customers
Mapping requiredDeskero creates a customer record linked to each ticket. We map name, email, phone, and company associations. Preferred Client flags are preserved as a boolean property on the Customer record.
Knowledge Base Articles
Mapping requiredArticles are stored as a separate object linked to tickets for self-service. We map article titles, body content, categories, and publish status. KB article-to-ticket associations are preserved as relationship metadata.
Canned Answers
Mapping requiredPre-written response templates stored globally. We map template names, content, and category groupings. They are not ticket-specific but may be referenced in ticket history and need to be transferred as a standalone dataset.
Tags
Mapping requiredTags are applied across tickets and customers for categorization. We map all active tag strings and their associations to records. Tag count and distribution are preserved during import.
Custom Fields
Mapping requiredDeskero supports custom fields on tickets and customers. Since no public schema is documented, we request a manual field inventory from the customer during scoping and map each field individually.
Workflow Configuration
Not in this platformDeskero's workflow rules, SLA settings, and escalation logic are platform-level configuration rather than record data. These cannot be exported as structured data and are not migrated — they must be manually recreated in the destination system.
Social Monitor Data
Mapping requiredDeskero's social monitoring feature tracks brand mentions across social networks. We map mention records, source channel, and linked ticket associations where they exist. Historical mention sentiment data requires explicit export confirmation.
| Object | Support | Notes |
|---|---|---|
| Tickets | Mapping required | The core object in Deskero. Tickets capture conversations from web, email, chat, and social channels. We map standard ticket fields (subject, status, priority, assignee, created date) and preserve thread history. Custom fields added by the customer require field-level mapping during migration scoping. |
| Customers | Mapping required | Deskero creates a customer record linked to each ticket. We map name, email, phone, and company associations. Preferred Client flags are preserved as a boolean property on the Customer record. |
| Knowledge Base Articles | Mapping required | Articles are stored as a separate object linked to tickets for self-service. We map article titles, body content, categories, and publish status. KB article-to-ticket associations are preserved as relationship metadata. |
| Canned Answers | Mapping required | Pre-written response templates stored globally. We map template names, content, and category groupings. They are not ticket-specific but may be referenced in ticket history and need to be transferred as a standalone dataset. |
| Tags | Mapping required | Tags are applied across tickets and customers for categorization. We map all active tag strings and their associations to records. Tag count and distribution are preserved during import. |
| Custom Fields | Mapping required | Deskero supports custom fields on tickets and customers. Since no public schema is documented, we request a manual field inventory from the customer during scoping and map each field individually. |
| Workflow Configuration | Not in this platform | Deskero's workflow rules, SLA settings, and escalation logic are platform-level configuration rather than record data. These cannot be exported as structured data and are not migrated — they must be manually recreated in the destination system. |
| Social Monitor Data | Mapping required | Deskero's social monitoring feature tracks brand mentions across social networks. We map mention records, source channel, and linked ticket associations where they exist. Historical mention sentiment data requires explicit export confirmation. |
Gotchas
What to watch for in Deskero migrations
Issues we've hit on past Deskero migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No publicly documented REST API endpoint reference
Knowledge base articles may require separate export process
Social monitoring mentions are not guaranteed to link back to tickets
Custom fields on tickets may differ from custom fields on customers
| Severity | Issue |
|---|---|
| High | No publicly documented REST API endpoint reference |
| Medium | Knowledge base articles may require separate export process |
| Medium | Social monitoring mentions are not guaranteed to link back to tickets |
| Low | Custom fields on tickets may differ from custom fields on customers |
Leaving Deskero?
Where Deskero customers move next
7 destinations Deskero can migrate to.
How a Deskero migration works
Four steps, Deskero-specific
Connect
Not publicly documented into Deskero. Scopes limited to read-only on the data we move.
Map
We translate Deskero-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Deskero quirks before production.
Migrate
Full migration with Deskero rate-limit handling. Rollback available throughout.
FAQ
Deskero migration FAQ
Answers to the questions buyers ask most during Deskero migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Deskero migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther helpdesks we support
Ready when you are
Migrate Deskero.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Deskero setup and destination — written quote back within a business day.