Migrate your Attendo data
Workforce management platform combining time and attendance tracking, project management, and HRIS in a single cloud-based system for operations-heavy teams.
In its favor
Why people choose Attendo
The signal that keeps Attendo on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Modular all-in-one platform — Attendo combines helpdesk/ticketing, CRM, CMMS/EAM maintenance management, and document generation in one cloud product, with 30+ modules and 100+ functionalities customers can mix and match.
Omnichannel coverage out of the box — WhatsApp, email, VoIP, web chatbot, and Microsoft Teams channels are included so support teams can consolidate from disparate channel tools.
Strong ERP/finance integrations for SMBs in the Sage ecosystem — connectors for Sage 200, Sage X3, Sage 500, Dynamics 365 Business Central, and SAP S/4HANA Cloud make it a fit for organizations already on those backbones.
Spanish-market focus with bilingual English/Spanish UI — useful for organizations operating in Iberia or Latin America where many global helpdesk vendors trail on Spanish-language support.
Free version and free trial without credit card lowers the evaluation barrier compared to enterprise helpdesks that require sales contact for any access.
Very limited public review footprint — GetApp shows only one verified review, making peer due diligence difficult for buyers comparing against Zendesk, Freshdesk, or HelpScout.
API capabilities are listed as a feature but not documented publicly, complicating integration with custom internal systems and modern CI/CD-driven helpdesk workflows.
Reseller-led support model — technical support is delivered through the Attendo Certified Partner network rather than direct from the vendor, which can mean inconsistent quality and slower escalation paths.
Smaller installed base outside Spain/Latin America limits the consulting and migration community, so internal moves to global helpdesk standards are more common for international growth.
Module sprawl (30+ modules, 100+ functionalities) can confuse small teams that just want a clean ticketing tool, pushing them toward simpler products.
Reasons to switch
Why people leave Attendo
The recurring reasons buyers give for replacing Attendo. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Attendo fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Attendo pricing overview
Attendo publishes per-user pricing: Community at €49/user and Enterprise at €119/user, with a free version and free trial (no credit card required). The platform is modular — base subscription covers core functionality and customers add modules from a catalog of 30+. Technical support is included in the monthly fee but delivered via the Attendo Certified Partner network. Effective cost depends heavily on module mix and partner implementation fees.
Free
Tier 1 of 3
Free
What's included
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What gets migrated
Attendo object support
Object-by-object support for Attendo migrations. Per-pair details surface during scoping.
Employees
Fully supportedCore HR record in Attendo. We migrate all standard fields (name, role, department, start date) and custom fields as properties on the employee object. Historical employment status changes are preserved as a dated timeline property.
Attendance Records
Fully supportedClock-in/out events and work-time entries. We export the full attendance log including overtime, breaks, and exception flags. Each record is keyed to the employee identifier so re-linking is deterministic.
Projects
Fully supportedAttendo projects contain task schedules, timelines, budgets, and progress indicators. We map the project object 1:1 and preserve all task associations and cost allocations within the project scope.
Tasks
Fully supportedTasks belong to projects and carry assignees, deadlines, and status. We export task records with their parent project reference and map status values to the destination's equivalent workflow states.
Absence Management
Mapping requiredAbsence plans include policy type (sick, vacation, unpaid), accrual rates, and current balances. Attendo allows per-employee overrides; we preserve the balance snapshot at migration time and flag any active plan rules for review before the destination loads them.
Custom Fields
Mapping requiredAttendo supports configurable fields on employee and project records. We export the field schema alongside the data so the destination can recreate the same custom property structure. Field type mapping (text, number, date, dropdown) is applied during the transform step.
Contracts and Documents
Mapping requiredEmployee contracts, offer letters, and supporting documents are stored as binary files. We export them with the employee record as file attachments and re-associate them in the destination using a deterministic naming convention tied to the employee ID.
Cost Tracking
Mapping requiredAttendo tracks project-level costs against budgets. Cost data includes labour, materials, and fixed-cost line items. We map cost categories to the destination's chart-of-accounts structure and flag any unmapped categories for customer resolution.
PTO Policies
Mapping requiredFlexible PTO configurations define accrual rates, carryover rules, and ceiling limits. Each policy may apply to a subset of employees. We export the policy definition and the per-employee applied policy reference, then reconstruct the entitlement rules in the destination HR system.
Internal Messaging
Not in this platformAttendo's internal system messaging stores inter-employee communication tied to workflows. This is a transient communication channel and does not constitute a formal business record under standard migration scope. We exclude it from the export package and document this as an out-of-scope item in the migration scope agreement.
| Object | Support | Notes |
|---|---|---|
| Employees | Fully supported | Core HR record in Attendo. We migrate all standard fields (name, role, department, start date) and custom fields as properties on the employee object. Historical employment status changes are preserved as a dated timeline property. |
| Attendance Records | Fully supported | Clock-in/out events and work-time entries. We export the full attendance log including overtime, breaks, and exception flags. Each record is keyed to the employee identifier so re-linking is deterministic. |
| Projects | Fully supported | Attendo projects contain task schedules, timelines, budgets, and progress indicators. We map the project object 1:1 and preserve all task associations and cost allocations within the project scope. |
| Tasks | Fully supported | Tasks belong to projects and carry assignees, deadlines, and status. We export task records with their parent project reference and map status values to the destination's equivalent workflow states. |
| Absence Management | Mapping required | Absence plans include policy type (sick, vacation, unpaid), accrual rates, and current balances. Attendo allows per-employee overrides; we preserve the balance snapshot at migration time and flag any active plan rules for review before the destination loads them. |
| Custom Fields | Mapping required | Attendo supports configurable fields on employee and project records. We export the field schema alongside the data so the destination can recreate the same custom property structure. Field type mapping (text, number, date, dropdown) is applied during the transform step. |
| Contracts and Documents | Mapping required | Employee contracts, offer letters, and supporting documents are stored as binary files. We export them with the employee record as file attachments and re-associate them in the destination using a deterministic naming convention tied to the employee ID. |
| Cost Tracking | Mapping required | Attendo tracks project-level costs against budgets. Cost data includes labour, materials, and fixed-cost line items. We map cost categories to the destination's chart-of-accounts structure and flag any unmapped categories for customer resolution. |
| PTO Policies | Mapping required | Flexible PTO configurations define accrual rates, carryover rules, and ceiling limits. Each policy may apply to a subset of employees. We export the policy definition and the per-employee applied policy reference, then reconstruct the entitlement rules in the destination HR system. |
| Internal Messaging | Not in this platform | Attendo's internal system messaging stores inter-employee communication tied to workflows. This is a transient communication channel and does not constitute a formal business record under standard migration scope. We exclude it from the export package and document this as an out-of-scope item in the migration scope agreement. |
Gotchas
What to watch for in Attendo migrations
Issues we've hit on past Attendo migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Catalog URL points to a healthcare company, not the helpdesk product
Modular pricing means the customer may have any subset of 30+ modules active
API exists but is not documented publicly
Support is delivered through partner network, not directly by vendor
| Severity | Issue |
|---|---|
| High | Catalog URL points to a healthcare company, not the helpdesk product |
| High | Modular pricing means the customer may have any subset of 30+ modules active |
| Medium | API exists but is not documented publicly |
| Medium | Support is delivered through partner network, not directly by vendor |
Leaving Attendo?
Where Attendo customers move next
7 destinations Attendo can migrate to.
How a Attendo migration works
Four steps, Attendo-specific
Connect
Not publicly documented into Attendo. Scopes limited to read-only on the data we move.
Map
We translate Attendo-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Attendo quirks before production.
Migrate
Full migration with Attendo rate-limit handling. Rollback available throughout.
FAQ
Attendo migration FAQ
Answers to the questions buyers ask most during Attendo migration scoping. Not seeing yours? Book a call.
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