Migrate from User.com to HighLevel

User.com contact billing definition captures more records than expected

User.com counts any record with an email, phone, user_id, chat last_heard, web push subscription, or FCM key as a billable contact. This means chat visitors and push subscribers inflate the contact count beyond what most teams expect. During migration scoping we audit the full attribute profile of each User.com record and flag which records should be excluded from the GoHighLevel import to avoid recreating the same billing situation on the destination platform. We recommend importing only records that are genuinely marketing-active (email subscribers, customers, qualified leads) and excluding pure chat and push-only records.

Automation workflows are not accessible for migration

User.com does not expose automation sequences through documented CSV export or public API. Every workflow, trigger, condition, delay, and action must be rebuilt in GoHighLevel. We deliver a written inventory of all active User.com automations — documented from screen recording or manual export — with a GoHighLevel workflow equivalent for each. The customer's admin or a GoHighLevel partner rebuilds the automations post-migration. This is a known limitation of the User.com platform, not specific to GoHighLevel as a destination.

Email deliverability is structurally weaker in GoHighLevel

GoHighLevel's email system runs on Mailgun shared infrastructure branded as LC Email. All GoHighLevel users send from shared IPs, which means sender reputation is influenced by the behavior of other users on the same infrastructure. Teams migrating from User.com with high email volume or strict deliverability requirements (inbox placement above 95%) will likely see lower out-of-the-box deliverability. We recommend planning dedicated domain warming (SPF, DKIM, DMARC configuration), separating high-volume senders from low-volume, and potentially routing transactional emails through a dedicated SMTP provider post-migration.

Bool and Choice field format changes require normalization before import

User.com exports Bool fields as single-character f/t literals, DateTime in ISO 8601 format, and Choice fields with {} brackets instead of []. GoHighLevel's CSV import expects standard boolean true/false and standard date formats. We detect these format anomalies during the initial data pull and apply normalization transforms before loading into GoHighLevel. Records imported with naive parsing will produce incorrect boolean values and cause import failures or silent data corruption.

GoHighLevel API lacks native bulk contact import for large datasets

GoHighLevel's standard contact import via the UI handles hundreds of records but does not provide a documented bulk API endpoint optimized for tens of thousands of contacts. For large migrations we use GoHighLevel's CSV import with chunking, or we build batched API calls with rate-limit handling and retry logic. This adds time to the migration compared to platforms with dedicated bulk import APIs, and large record sets (over 50,000 contacts) require coordination with GoHighLevel support to avoid throttling.