Migrate your ServiceTracker data
Field service management platform for SMBs and enterprises that dispatches technicians, tracks work orders, and manages parts inventory. Most migrations involve extracting CSV exports and rebuilding custom fields on the destination platform.
In its favor
Why people choose ServiceTracker
The signal that keeps ServiceTracker on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Field service teams choose ServiceTracker for its integrated dispatch, work order, and parts management in a single cloud platform with mobile access for technicians on iPhone and Android.
Small businesses value the drag-and-drop customization that lets non-technical staff add custom fields, screens, and picklist menus without developer involvement.
The offline-capable mobile app is a primary draw for field technicians working in poor signal areas, with data syncing automatically when connectivity returns.
Quick and helpful customer support is cited frequently in reviews as a reason teams stay with the platform over competing FSM tools.
Contract and preventive maintenance scheduling features attract field service companies managing recurring service agreements for commercial clients.
Limited customization options frustrate teams that need deeper workflow control, leading them to platforms with more flexible automation and scripting capabilities.
Users report duplication issues when multiple note fields exist on the same record, complicating data entry and creating inconsistent records.
The lack of a documented public API makes deep integrations and automated data pipelines difficult, pushing technically demanding teams toward platforms with REST or bulk APIs.
Candidate and contact management workflows feel cumbersome with extra manual steps, prompting teams with HR-heavy use cases to look elsewhere.
Complex or opaque pricing at higher tiers causes some customers to reassess total cost and seek alternatives with more predictable billing.
Reasons to switch
Why people leave ServiceTracker
The recurring reasons buyers give for replacing ServiceTracker. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where ServiceTracker fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
ServiceTracker pricing overview
ServiceTracker uses a per-seat or per-tier subscription model with Starter, Growth, and Professional tiers. The Professional tier is required for advanced dispatch and industry integrations. Published pricing is available on the vendor site; enterprise custom pricing is not publicly disclosed.
Starter
Tier 1 of 3
$49/month
What's included
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Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on ServiceTracker's schedule — see our quote-based pricing →
What gets migrated
ServiceTracker object support
Object-by-object support for ServiceTracker migrations. Per-pair details surface during scoping.
Customers
Fully supportedCustomer records are the primary entity in ServiceTracker. Name, contact details, address, and phone are standard fields. We map these 1:1 to the destination CRM's Contact or Account object.
Work Orders
Fully supportedWork Orders are the core transaction record. They contain status, priority, scheduled date, assigned technician, and line items. We preserve all open Work Orders in their original state during migration.
Technicians
Fully supportedTechnician profiles include name, certifications, service areas, and scheduling assignment. We map these to Users or Contacts on the destination platform depending on the target schema.
Parts and Inventory
Mapping requiredParts records include SKU, name, cost, price, and stock levels. Inventory quantities often require unit-of-measure mapping between source and destination.
Service Contracts
Mapping requiredContracts link a Customer to a set of covered Work Orders or preventive maintenance schedules. We map the contract header and associated terms; line-item coverage rules may need manual review.
Scheduled Visits
Mapping requiredVisit records represent assigned time slots on a technician's calendar tied to a Work Order. Dates, duration, and technician assignment are mapped; calendar-linkage is recreated on the destination.
Custom Fields
Mapping requiredServiceTracker allows drag-and-drop custom fields on screens with no development required. Every custom field added by the customer is part of the schema and must be catalogued before migration. We flag all non-standard fields during discovery and map them to equivalent custom properties on the destination.
Invoices and Billing Records
Mapping requiredBilling records link to Work Orders and include amounts, payment status, and line items. Open invoices require status preservation; historical invoices are migrated as closed records.
Customer Portal
Not in this platformThe customer-facing portal is a ServiceTracker-specific web interface with no portable data. Login credentials and portal preferences do not transfer to other platforms.
| Object | Support | Notes |
|---|---|---|
| Customers | Fully supported | Customer records are the primary entity in ServiceTracker. Name, contact details, address, and phone are standard fields. We map these 1:1 to the destination CRM's Contact or Account object. |
| Work Orders | Fully supported | Work Orders are the core transaction record. They contain status, priority, scheduled date, assigned technician, and line items. We preserve all open Work Orders in their original state during migration. |
| Technicians | Fully supported | Technician profiles include name, certifications, service areas, and scheduling assignment. We map these to Users or Contacts on the destination platform depending on the target schema. |
| Parts and Inventory | Mapping required | Parts records include SKU, name, cost, price, and stock levels. Inventory quantities often require unit-of-measure mapping between source and destination. |
| Service Contracts | Mapping required | Contracts link a Customer to a set of covered Work Orders or preventive maintenance schedules. We map the contract header and associated terms; line-item coverage rules may need manual review. |
| Scheduled Visits | Mapping required | Visit records represent assigned time slots on a technician's calendar tied to a Work Order. Dates, duration, and technician assignment are mapped; calendar-linkage is recreated on the destination. |
| Custom Fields | Mapping required | ServiceTracker allows drag-and-drop custom fields on screens with no development required. Every custom field added by the customer is part of the schema and must be catalogued before migration. We flag all non-standard fields during discovery and map them to equivalent custom properties on the destination. |
| Invoices and Billing Records | Mapping required | Billing records link to Work Orders and include amounts, payment status, and line items. Open invoices require status preservation; historical invoices are migrated as closed records. |
| Customer Portal | Not in this platform | The customer-facing portal is a ServiceTracker-specific web interface with no portable data. Login credentials and portal preferences do not transfer to other platforms. |
Gotchas
What to watch for in ServiceTracker migrations
Issues we've hit on past ServiceTracker migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No native bulk data export API
Custom fields are not centrally documented
Offline mobile data must sync before migration window
| Severity | Issue |
|---|---|
| High | No native bulk data export API |
| Medium | Custom fields are not centrally documented |
| Medium | Offline mobile data must sync before migration window |
Leaving ServiceTracker?
Where ServiceTracker customers move next
12 destinations ServiceTracker can migrate to.
How a ServiceTracker migration works
Four steps, ServiceTracker-specific
Connect
Salesforce platform OAuth (built on Salesforce / AppExchange) into ServiceTracker. Scopes limited to read-only on the data we move.
Map
We translate ServiceTracker-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate ServiceTracker quirks before production.
Migrate
Full migration with ServiceTracker rate-limit handling. Rollback available throughout.
FAQ
ServiceTracker migration FAQ
Answers to the questions buyers ask most during ServiceTracker migration scoping. Not seeing yours? Book a call.
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Migrate ServiceTracker.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your ServiceTracker setup and destination — written quote back within a business day.