Migrate your GorillaDesk data
A simple field service CRM for pest control, pool, and cleaning companies with a technician-first mobile app and an easy migration path.
In its favor
Why people choose GorillaDesk
The signal that keeps GorillaDesk on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
GorillaDesk's technician-facing mobile app consolidates scheduling, invoicing, payment collection, GPS, and communication into a single interface, reducing the need to switch between tools in the field.
The platform consistently scores high on ease of use for field technicians, with G2 ratings showing 98% ease of setup and 97% likelihood to recommend, making adoption fast for route-service teams.
Starting around $49 per month, GorillaDesk is positioned as affordable for small-to-midsize service businesses, with a free 14-day trial requiring no credit card upfront.
Active community of over 7,200 technicians and documented success stories give new customers confidence the platform is battle-tested for real field conditions.
GorillaDesk's own support team offers free customer CSV imports on Pro and Basic plans, which reduces the cost and complexity of initial data setup after migration.
Office managers consistently note that reporting is underpowered on the Basic plan and that upgrading to Pro is required to access meaningful business analytics, creating a forced upgrade for reporting-heavy users.
Slow app syncing and unreliable offline access affect roughly one in five users, particularly technicians working in areas with inconsistent cell service, where data can fail to save or require manual re-entry.
Route optimization does not account for real-time traffic conditions, so dispatchers must manually adjust routes throughout the day rather than relying on the system to account for delays.
Some customers report that pricing adds up quickly when add-ons for GPS tracking, materials management, and VoIP are factored in, making the effective cost significantly higher than the base tier.
Reasons to switch
Why people leave GorillaDesk
The recurring reasons buyers give for replacing GorillaDesk. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where GorillaDesk fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
GorillaDesk pricing overview
GorillaDesk uses a per-user monthly pricing model starting at approximately $49 per month for Basic and $99 per month for Pro, with no long-term contracts required and a 14-day free trial. Key features like GPS tracking, materials usage, and VoIP are paid add-ons rather than included features, so the effective cost for a full-featured setup can be significantly higher than the base tier.
Basic
Tier 1 of 3
$49/user/month
What's included
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What gets migrated
GorillaDesk object support
Object-by-object support for GorillaDesk migrations. Per-pair details surface during scoping.
Customers
Mapping requiredThe primary contact entity with name, email, phone, address, and custom fields. We map all standard fields 1:1. GorillaDesk supports multiple phone types per customer, so we normalize phone type assignments during import. Multi-location customers require address-level segmentation to preserve site-specific job history.
Jobs
Mapping requiredThe central work entity containing scheduling dates, assigned technician, status, priority, and service template linkage. We map job records including current status and technician assignment. Status values must be translated to GorillaDesk's enumeration, and jobs linked to inactive technicians require owner reassignment during import.
Service Templates
Mapping requiredPre-defined job templates that define the default line items, description, and duration for recurring service types. We map service template names and their associated line item structures. Templates with custom pricing overrides require additional field-level mapping to preserve billing logic.
Line Items
Fully supportedBillable components appearing on estimates, work orders, and invoices. Standard fields (name, price, quantity, tax) map directly. Line item IDs from the source system are preserved as a reference property to maintain audit trails across the migration.
Materials
Mapping requiredChemicals and supplies tracked per job for regulatory or inventory purposes. Material records map by name and unit, but per-job material usage quantities are tied to specific job records and must be migrated in conjunction with the job history import.
Invoices
Not in this platformGorillaDesk generates invoices from jobs and line items rather than as standalone objects. Invoice records are derived at render time, so historical invoices with paid status cannot be exported via the API. We recommend migrating invoice metadata as custom properties on the parent job record.
Work Orders
Not in this platformWork orders in GorillaDesk are a display mode of the Job object rather than a distinct record type. They share the same underlying data as the parent job. We migrate the underlying job data, which covers work order content.
Users (Technicians)
Mapping requiredTechnician and admin user accounts with name, email, role, and schedule. User records map by email for deduplication. Jobs referencing a technician who does not exist in the destination require owner reassignment before the migration runs.
| Object | Support | Notes |
|---|---|---|
| Customers | Mapping required | The primary contact entity with name, email, phone, address, and custom fields. We map all standard fields 1:1. GorillaDesk supports multiple phone types per customer, so we normalize phone type assignments during import. Multi-location customers require address-level segmentation to preserve site-specific job history. |
| Jobs | Mapping required | The central work entity containing scheduling dates, assigned technician, status, priority, and service template linkage. We map job records including current status and technician assignment. Status values must be translated to GorillaDesk's enumeration, and jobs linked to inactive technicians require owner reassignment during import. |
| Service Templates | Mapping required | Pre-defined job templates that define the default line items, description, and duration for recurring service types. We map service template names and their associated line item structures. Templates with custom pricing overrides require additional field-level mapping to preserve billing logic. |
| Line Items | Fully supported | Billable components appearing on estimates, work orders, and invoices. Standard fields (name, price, quantity, tax) map directly. Line item IDs from the source system are preserved as a reference property to maintain audit trails across the migration. |
| Materials | Mapping required | Chemicals and supplies tracked per job for regulatory or inventory purposes. Material records map by name and unit, but per-job material usage quantities are tied to specific job records and must be migrated in conjunction with the job history import. |
| Invoices | Not in this platform | GorillaDesk generates invoices from jobs and line items rather than as standalone objects. Invoice records are derived at render time, so historical invoices with paid status cannot be exported via the API. We recommend migrating invoice metadata as custom properties on the parent job record. |
| Work Orders | Not in this platform | Work orders in GorillaDesk are a display mode of the Job object rather than a distinct record type. They share the same underlying data as the parent job. We migrate the underlying job data, which covers work order content. |
| Users (Technicians) | Mapping required | Technician and admin user accounts with name, email, role, and schedule. User records map by email for deduplication. Jobs referencing a technician who does not exist in the destination require owner reassignment before the migration runs. |
Gotchas
What to watch for in GorillaDesk migrations
Issues we've hit on past GorillaDesk migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
API lacks bulk export and invoice/job endpoints
Customer CSV imports require a paid plan and support involvement
Reporting data may be inaccessible for Basic plan customers
GPS tracking and materials data are add-on gated
| Severity | Issue |
|---|---|
| High | API lacks bulk export and invoice/job endpoints |
| High | Customer CSV imports require a paid plan and support involvement |
| Medium | Reporting data may be inaccessible for Basic plan customers |
| Medium | GPS tracking and materials data are add-on gated |
Leaving GorillaDesk?
Where GorillaDesk customers move next
12 destinations GorillaDesk can migrate to.
How a GorillaDesk migration works
Four steps, GorillaDesk-specific
Connect
API token (per-company key generated in the beta Addons page) into GorillaDesk. Scopes limited to read-only on the data we move.
Map
We translate GorillaDesk-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate GorillaDesk quirks before production.
Migrate
Full migration with GorillaDesk rate-limit handling. Rollback available throughout.
FAQ
GorillaDesk migration FAQ
Answers to the questions buyers ask most during GorillaDesk migration scoping. Not seeing yours? Book a call.
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