CRM migration
Field-level mapping, validation, and rollback between Acumen and HighLevel. We move data and schema; workflows are rebuilt natively in HighLevel.
Acumen
Source
HighLevel
Destination
Compatibility
12 of 12
objects map 1:1 between Acumen and HighLevel.
Complexity
BStandard
Timeline
48–72 hours
Overview
Acumen (CaseFlow) organizes association and nonprofit data around Companies, Contacts, and Projects with time-tracking and billing capabilities. HighLevel uses a flat Opportunities pipeline model with Tags, Custom Fields, and Workflows for automation. The migration maps Acumen's Companies to HighLevel Companies, Contacts to Contacts, and Projects to Opportunities with pipeline stage mapping. Custom fields and association metadata migrate as HighLevel Custom Fields or Tags depending on data type. HighLevel's workflow builder has no direct equivalent to Acumen's automation rules — those require manual rebuild using HighLevel's visual Workflow builder. FlitStack AI sequences the migration using API exports from Acumen and bulk imports into HighLevel, runs a test migration with field-level diff, then executes the full cutover with a 24–48 hour delta-pickup window to capture in-flight changes during the switch.
Every standard and custom field arrives verified.
AI proposes the map; you confirm before any record moves.
Parent–child, lookups, and ownership stay linked.
Calls, emails, meetings — with original timestamps.
Documents, uploads, and inline notes move with the record.
Why teams make this switch
Leaving
What's pushing teams away
Choosing
What's pulling them in
Object mapping
Each row shows how a Acumen object lands in HighLevel, including any object-level transformations, lookup resolution, or schema-design dependencies.
Typical mapping — final map is confirmed during the sample migration step.
Acumen
Contact
HighLevel
Contact
1:1HighLevel Contacts map directly from Acumen Contacts. Email, phone, name, and address fields transfer 1:1. Owner resolution uses email matching to HighLevel users.
Acumen
Company
HighLevel
Company
1:1Acumen Companies migrate to HighLevel Companies with domain, industry, and employee count preserved. Parent-company hierarchies map to HighLevel's parent Company relationship.
Acumen
Project
HighLevel
Opportunity
1:1Acumen Projects become HighLevel Opportunities. The Project Name maps to Opportunity Name, amount maps to Opportunity Amount, and Acumen status values map to HighLevel Pipeline stage names.
Acumen
Project Stage
HighLevel
Pipeline Stage
1:1Acumen's custom Project status values require value-by-value mapping to HighLevel Pipeline stages. Each Acumen status string gets a corresponding HighLevel stage identifier.
Acumen
Activity (Task/Note/Call)
HighLevel
Task / Note
1:1Acumen activities map to HighLevel Tasks (for calls, emails) and Notes (for text entries). Original timestamps and owner assignments transfer with each activity record.
Acumen
Custom Field (Profile)
HighLevel
Custom Field
1:1Acumen Profile Custom Fields require pre-creation in HighLevel with matching field types before migration. Number, text, date, and pick-list fields transfer with type preservation.
Acumen
Tag / Segmentation
HighLevel
Tag
1:1Acumen contact segmentations and tag-like groupings migrate as HighLevel Tags. Tag names preserve exactly; no value transformation occurs.
Acumen
User / Staff
HighLevel
User
1:1Acumen staff records resolve to HighLevel users by email match. Unmatched staff members flag for admin review before migration commits.
Acumen
Attachment / File
HighLevel
File
1:1Acumen file attachments download and re-upload to HighLevel Files. File size limits apply — HighLevel supports up to 25MB per file upload.
Acumen
Time Entry
HighLevel
Custom Object / Task
1:1Acumen time entries have no native HighLevel equivalent. We preserve time entry data as a Custom Object in HighLevel or tag records for reference, depending on your reporting needs.
Acumen
Invoice / Billing Record
HighLevel
Invoice (separate integration)
1:1Acumen billing records and invoices do not migrate to HighLevel CRM. We export invoice history as a reference CSV; HighLevel's invoicing requires a separate setup or QuickBooks integration.
Acumen
Membership Type
HighLevel
Custom Field + Tag
1:1Acumen membership type data migrates as a Custom Field (membership_type) plus a corresponding Tag for segmentation. This preserves both the data and the filter capability in HighLevel workflows.
| Acumen | HighLevel | Compatibility | |
|---|---|---|---|
| Contact | Contact1:1 | Fully supported | |
| Company | Company1:1 | Fully supported | |
| Project | Opportunity1:1 | Fully supported | |
| Project Stage | Pipeline Stage1:1 | Fully supported | |
| Activity (Task/Note/Call) | Task / Note1:1 | Fully supported | |
| Custom Field (Profile) | Custom Field1:1 | Fully supported | |
| Tag / Segmentation | Tag1:1 | Fully supported | |
| User / Staff | User1:1 | Fully supported | |
| Attachment / File | File1:1 | Fully supported | |
| Time Entry | Custom Object / Task1:1 | Fully supported | |
| Invoice / Billing Record | Invoice (separate integration)1:1 | Fully supported | |
| Membership Type | Custom Field + Tag1:1 | Fully supported |
Gotchas + challenges
Platform-specific issues from each side, plus the pair-specific challenges that don't show up on either platform's page on its own.
Acumen gotchas
Acumen does not own the software — DCI is the underlying platform
FMS data is regulated by state Medicaid waiver rules
EVV records carry GPS and biometric verification data
State pages reference state-specific forms not in the standard schema
HighLevel gotchas
Sub-account architecture creates isolated data silos per client
Usage-based telecom and AI costs are not in the subscription price
Workflows have no native equivalent in most destination CRMs
API rate limits cap bulk migration throughput at 100 requests per 10 seconds per sub-account
White-label configuration and branding assets do not export via API
Pair-specific challenges
Migration approach
Audit Acumen data structure and export configuration
FlitStack AI connects to Acumen via scoped API access and audits the data model: object counts, custom field definitions, project pipeline stages, and tag taxonomy. We identify any Acumen-specific configurations (time-tracking modules, billing records, custom workflows) that require mapping decisions. This audit produces a migration plan document specifying which objects migrate, which require custom field creation in HighLevel, and which export as reference CSVs only. Your team reviews and approves before any data movement begins.
Create HighLevel custom fields and pipeline stages
Before importing data, FlitStack AI pre-creates the required Custom Fields in HighLevel using the HighLevel API: membership_type pick-list, custom datetime fields for date preservation, and any number or text fields matching Acumen Profile Custom Fields. Pipeline stages in HighLevel are configured to match Acumen's project status values. This step runs parallel to your team exploring HighLevel's interface — the schema is ready before the first import batch arrives.
Resolve owners by email and validate tag taxonomy
Acumen staff records match to HighLevel users by email address. Unmatched staff members flag for your admin to either invite as HighLevel users or assign to a fallback owner before migration. Acumen tags and segmentations export as a name list, which we map directly to HighLevel Tags. We deduplicate tag names during import so no redundant tags land in HighLevel.
Run sample migration with field-level diff
A representative sample (typically 200–500 records spanning Contacts, Companies, Opportunities, and Activities) migrates first. FlitStack AI generates a field-level diff report comparing source values against destination values — verifying membership_type preservation, pipeline stage mapping, datetime accuracy, and tag assignment. Your team reviews the diff and approves before the full migration commits. Sample migration typically completes within 24 hours of access provisioning.
Execute full migration with delta-pickup cutover
Full data migration runs in sequence: Companies first (parent references resolve), then Contacts (company lookups attach), then Opportunities (company and contact links establish), then Activities (parent record IDs link correctly). A delta-pickup window opens at cutover — typically 24–48 hours — capturing any Acumen records modified during the switch. FlitStack AI logs every operation to an audit trail. One-click rollback reverts HighLevel to the pre-migration state if reconciliation fails.
Deliver reference exports and rebuild guides
Post-migration, FlitStack AI delivers three artifacts: (1) an Acumen invoice and time-entry CSV export for your accounting team's records, (2) a PDF workflow reference guide documenting each Acumen automation rule for manual HighLevel Workflow rebuild, and (3) a data reconciliation report showing record counts, duplicate resolution, and any unresolvable mappings requiring manual review. Your team completes the HighLevel Workflow rebuild using the reference guide at your own pace — no deadline pressure from the data migration side.
Platform deep dives
Acumen
Source
Strengths
Weaknesses
HighLevel
Destination
Strengths
Weaknesses
Complexity grading
Standard CRM migration. 1 of 8 objects need a mapping; the rest are 1:1.
Overall complexity
Standard migration
Derived from compatibility, mapping clarity, API constraints, and data volume across Acumen and HighLevel.
Object compatibility
1 of 8 objects need a mapping; the rest are 1:1.
Field mapping clarity
Field mapping is derived from defaults — final spec confirmed during the sample migration.
Timeline complexity
8-object category — typical timelines run 2–7 days end-to-end.
API constraints
Acumen: Not publicly documented — DCI does not publish API rate limits on the open web. We confirm limits with Acumen and DCI during scoping..
Data volume sensitivity
Acumen doesn't expose a bulk API — REST + parallelization used for high-volume runs.
Estimator
Rule-based pricing — no per-record fees, no manual quotes. Migrations over 2M records are scoped individually.
Step 1
Pick a category, then your source and destination platforms.
Category
FAQ
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