Migrate your Grasp data
Team inbox platform for small-to-mid service teams, with WhatsApp-first multi-channel messaging and a clean, minimal UI that prioritises speed over complexity.
In its favor
Why people choose Grasp
The signal that keeps Grasp on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Customers pick Grasp for its WhatsApp integration, citing fast response times and a clean multi-channel experience inside a single shared inbox.
Small service teams choose Grasp because the per-seat pricing is transparent and the free trial requires no credit card, lowering the evaluation barrier.
The platform targets teams that want to professionalise without the configuration overhead of platforms like Zendesk or Intercom, offering opinionated defaults out of the box.
Unlimited conversations and unlimited data storage on all tiers means teams do not hit artificial caps that force mid-growth upgrades.
The cloud-based interface and intuitive team view make onboarding fast, with multiple G2 reviewers highlighting ease of use as a primary draw.
Server reliability issues appear across reviews, with users reporting frequent short outages that take the application offline multiple times per week.
The platform requires a strong internet connection at all times, making it unsuitable for teams in low-bandwidth or intermittent connectivity environments.
Report Builder functionality, particularly around formulas and custom calculations, requires additional learning investment that frustrates power users.
As teams grow, per-seat pricing scales cost with headcount without offering meaningful volume discounts on lower tiers.
Reasons to switch
Why people leave Grasp
The recurring reasons buyers give for replacing Grasp. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Grasp fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Grasp pricing overview
Grasp uses a per-seat, per-month subscription model with three published tiers. The Premium tier targets small teams at €29–€43/user/month, Enterprise serves medium-sized teams at €44–€76/user/month, and Custom is aimed at large service organisations requiring API access and multi-brand management at €59+/user/month. All tiers include unlimited conversations and storage, with the primary differentiators being team views, reporting depth, and support level.
Premium
Tier 1 of 3
€29–€43/user/month (billed monthly or yearly)
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Grasp's schedule — see our quote-based pricing →
What gets migrated
Grasp object support
Object-by-object support for Grasp migrations. Per-pair details surface during scoping.
Contacts
Fully supportedContacts are the primary customer records in Grasp, holding name, email, phone, and metadata. We map Contacts 1:1 in most migrations, preserving all standard fields and flagging any extended custom properties that may need manual remapping.
Conversations
Fully supportedConversations are the core unit of work in Grasp — inbound messages create or extend threads. We preserve full conversation history, timestamps, thread state, and message body. Internal notes are migrated as a note flag on the relevant message.
Channels
Mapping requiredGrasp aggregates WhatsApp, email, live chat, Instagram Direct, and other messaging channels into a unified inbox. Channel type, routing metadata, and any channel-specific properties require field-level mapping during migration to ensure threads attach to the correct channel on the destination.
Team Inbox
Fully supportedThe Team Inbox is Grasp's primary workspace container. We migrate the inbox configuration, including assigned team views and routing rules, as part of the standard object set.
Team Members / Agents
Fully supportedAgents are assigned to conversations and have individual inboxes. Agent name, email, role, and assignment history are migrated. Custom role names may need value-mapping depending on the destination system's permission model.
Tags
Mapping requiredTags on conversations provide labelling and lightweight workflow categorisation. Tag names and associations are migrated, though destination systems often use different labelling primitives (labels, categories, custom fields) requiring a mapping pass.
Help Center Articles
Mapping requiredGrasp includes a Help Center for customer self-service. Article title, body, status, and category are migratable. Article-to-article links and internal navigation structures may require manual reconstruction on the destination.
Reports / Analytics
Not in this platformGrasp's reporting and analytics dashboards are largely platform-native and are not stored as exportable data objects in a way that supports reliable migration. We migrate conversation-level metrics stored as custom fields but do not replicate historical chart data.
Custom Fields
Mapping requiredGrasp supports custom fields on contacts and conversations. Custom field definitions and values are migratable but require schema discovery before migration so we can map to the destination system's field names and data types.
Attachments
Mapping requiredFile attachments on conversations and contacts are migratable via URL reference or direct file export. Large attachment volumes may require a separate file transfer pass after the primary record migration.
Integration Settings
Not in this platformChannel integrations (WhatsApp Business, Instagram, email SMTP, live chat widgets) are configuration-level settings that cannot be reliably exported and re-imported. We document integration configuration as part of the discovery package but do not migrate these settings automatically.
| Object | Support | Notes |
|---|---|---|
| Contacts | Fully supported | Contacts are the primary customer records in Grasp, holding name, email, phone, and metadata. We map Contacts 1:1 in most migrations, preserving all standard fields and flagging any extended custom properties that may need manual remapping. |
| Conversations | Fully supported | Conversations are the core unit of work in Grasp — inbound messages create or extend threads. We preserve full conversation history, timestamps, thread state, and message body. Internal notes are migrated as a note flag on the relevant message. |
| Channels | Mapping required | Grasp aggregates WhatsApp, email, live chat, Instagram Direct, and other messaging channels into a unified inbox. Channel type, routing metadata, and any channel-specific properties require field-level mapping during migration to ensure threads attach to the correct channel on the destination. |
| Team Inbox | Fully supported | The Team Inbox is Grasp's primary workspace container. We migrate the inbox configuration, including assigned team views and routing rules, as part of the standard object set. |
| Team Members / Agents | Fully supported | Agents are assigned to conversations and have individual inboxes. Agent name, email, role, and assignment history are migrated. Custom role names may need value-mapping depending on the destination system's permission model. |
| Tags | Mapping required | Tags on conversations provide labelling and lightweight workflow categorisation. Tag names and associations are migrated, though destination systems often use different labelling primitives (labels, categories, custom fields) requiring a mapping pass. |
| Help Center Articles | Mapping required | Grasp includes a Help Center for customer self-service. Article title, body, status, and category are migratable. Article-to-article links and internal navigation structures may require manual reconstruction on the destination. |
| Reports / Analytics | Not in this platform | Grasp's reporting and analytics dashboards are largely platform-native and are not stored as exportable data objects in a way that supports reliable migration. We migrate conversation-level metrics stored as custom fields but do not replicate historical chart data. |
| Custom Fields | Mapping required | Grasp supports custom fields on contacts and conversations. Custom field definitions and values are migratable but require schema discovery before migration so we can map to the destination system's field names and data types. |
| Attachments | Mapping required | File attachments on conversations and contacts are migratable via URL reference or direct file export. Large attachment volumes may require a separate file transfer pass after the primary record migration. |
| Integration Settings | Not in this platform | Channel integrations (WhatsApp Business, Instagram, email SMTP, live chat widgets) are configuration-level settings that cannot be reliably exported and re-imported. We document integration configuration as part of the discovery package but do not migrate these settings automatically. |
Gotchas
What to watch for in Grasp migrations
Issues we've hit on past Grasp migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Frequent short server outages affect availability
Internet connection dependency limits remote use cases
Report Builder formula limitations require workarounds
Per-seat pricing without volume discounts
| Severity | Issue |
|---|---|
| High | Frequent short server outages affect availability |
| Medium | Internet connection dependency limits remote use cases |
| Low | Report Builder formula limitations require workarounds |
| Medium | Per-seat pricing without volume discounts |
Leaving Grasp?
Where Grasp customers move next
7 destinations Grasp can migrate to.
How a Grasp migration works
Four steps, Grasp-specific
Connect
Not publicly documented in available sources into Grasp. Scopes limited to read-only on the data we move.
Map
We translate Grasp-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Grasp quirks before production.
Migrate
Full migration with Grasp rate-limit handling. Rollback available throughout.
FAQ
Grasp migration FAQ
Answers to the questions buyers ask most during Grasp migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Grasp migration with a real engineer — 30 minutes, free, written quote within 24 hours.
Book a free 30 minute consultationOther helpdesks we support
Ready when you are
Migrate Grasp.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Grasp setup and destination — written quote back within a business day.