Migrate your Desku.io data
AI-first helpdesk and shared inbox platform for growing support teams, with Eva chatbot and no-code automation built in. Targets e-commerce and SaaS businesses moving from manual ticketing workflows.
In its favor
Why people choose Desku.io
The signal that keeps Desku.io on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Fast time-to-value — teams report being fully operational in under an hour with no developer involvement required, according to G2 reviews and the product's own onboarding messaging.
Affordable alternative to Zendesk or Intercom — positioned explicitly as delivering comparable features at a fraction of the enterprise price, appealing to cost-conscious SMBs and startups.
AI chatbot with no-code builder — the Eva AI chatbot and drag-and-drop flow builder let non-technical teams automate FAQs and common queries without writing code.
Unified inbox combining ticketing, live chat, and social channels — reduces context-switching for support agents and consolidates customer history in one place.
Good fit for e-commerce and SaaS support workflows — native integrations with Shopify and WooCommerce plus API webhooks on Business tier serve these verticals well.
Integration limitations on lower tiers — Startup plan restricts integrations to a handful of apps, and some reviewers note the overall integration library feels thin compared to established competitors.
AI features still maturing — a minority of reviewers flag that Eva AI suggestions or automated resolutions occasionally miss context, requiring human agents to step in.
Rate limits and quotas not transparently documented — the Acceptable Use Policy states rate limits exist but defers documentation to a future link, creating uncertainty for teams with high ticket volumes.
Scaling costs can approach competitors — the per-ticket overage of $0.35 and the 250-ticket base cap mean growing teams can face unexpected billing spikes when migrating historical data.
Reasons to switch
Why people leave Desku.io
The recurring reasons buyers give for replacing Desku.io. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Desku.io fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Desku.io pricing overview
Desku charges per month with annual discounts available. The platform caps monthly ticket volume by tier (250 minimum), charging $0.35 per overage ticket. All tiers include unlimited agents and contacts. Add-on AI usage may incur separate charges not listed on the public pricing page.
Startup
Tier 1 of 3
$62/month
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Desku.io's schedule — see our quote-based pricing →
What gets migrated
Desku.io object support
Object-by-object support for Desku.io migrations. Per-pair details surface during scoping.
Tickets
Fully supportedThe primary object in Desku.io. Tickets contain subject, description, status, priority, assignee, tags, and conversation threads. We migrate tickets with their full conversation history, internal notes, and CSAT responses intact.
Contacts
Fully supportedDesku's contact model stores name, email, phone, company, and custom properties. All tiers offer unlimited contacts, and we preserve contact-to-ticket associations during migration.
Shared Inboxes
Mapping requiredShared Inboxes group tickets by channel or team. We map inbox configurations to the destination's equivalent inbox or queue structure. Startup limits to 5 inboxes; we flag any inbox count mismatch during scoping.
Conversations
Fully supportedEach ticket contains one or more conversation messages. We preserve the full message thread including agent replies, customer messages, and internal notes as separate entries with timestamps and author attribution.
Knowledge Base Articles
Mapping requiredDesku provides a knowledge base for self-service articles. We export articles with their sections, categories, and publication status. Category structure may need flattening or renaming to match the destination's hierarchy.
Ticket Tags
Fully supportedTags are simple key-value labels applied to tickets for organization and automation routing. We migrate tags as-is and map them to the destination's tag or label system.
CSAT Surveys
Mapping requiredCustomer Satisfaction scores are attached to tickets. We preserve the score and survey metadata. Note that CSAT is only available on Team and Business tiers, so we flag any gaps for customers on the Startup plan.
Automations
Mapping requiredDesku's Automation & Workflow Engine listens to ticket events and executes rules. Automations are configuration rather than data — we export the rule logic as JSON and advise customers to re-import manually at the destination to preserve triggers and conditions.
Chatbot Flows
Mapping requiredEva chatbot conversational flows built in the drag-and-drop builder are stored as configuration. We export the flow definitions and recommend rebuilding in the destination's bot builder, as most platforms do not accept Desku's proprietary flow schema directly.
Users/Agents
Fully supportedAgent records include name, email, role, and assignment settings. We migrate agents to the destination as users and attempt to preserve Round Robin and team assignments where the destination supports equivalent routing logic.
Live Chat Widget
Mapping requiredThe widget configuration includes branding, form fields, and custom input fields. We export settings as a configuration bundle. The widget itself must be reinstalled at the destination URL since widget code is destination-specific.
Integrations
Mapping requiredDesku integrates with Shopify, WooCommerce, Facebook, WhatsApp, Instagram, and supports webhook access on Business tier. Integration connections (OAuth tokens, API keys) do not transfer — customers must reconnect each integration at the destination.
Custom Fields
Mapping requiredCustom input fields can be added to the chat widget and ticket forms. We export field definitions (name, type, options) and migrate their values as custom ticket or contact properties. Field types are mapped to nearest equivalents in the destination schema.
Reports/Dashboards
Not in this platformDesku's reporting and dashboard configurations are platform-stored analytics. We do not migrate historical report snapshots as separate records; instead we advise customers to re-run standard reports in the destination platform post-migration.
| Object | Support | Notes |
|---|---|---|
| Tickets | Fully supported | The primary object in Desku.io. Tickets contain subject, description, status, priority, assignee, tags, and conversation threads. We migrate tickets with their full conversation history, internal notes, and CSAT responses intact. |
| Contacts | Fully supported | Desku's contact model stores name, email, phone, company, and custom properties. All tiers offer unlimited contacts, and we preserve contact-to-ticket associations during migration. |
| Shared Inboxes | Mapping required | Shared Inboxes group tickets by channel or team. We map inbox configurations to the destination's equivalent inbox or queue structure. Startup limits to 5 inboxes; we flag any inbox count mismatch during scoping. |
| Conversations | Fully supported | Each ticket contains one or more conversation messages. We preserve the full message thread including agent replies, customer messages, and internal notes as separate entries with timestamps and author attribution. |
| Knowledge Base Articles | Mapping required | Desku provides a knowledge base for self-service articles. We export articles with their sections, categories, and publication status. Category structure may need flattening or renaming to match the destination's hierarchy. |
| Ticket Tags | Fully supported | Tags are simple key-value labels applied to tickets for organization and automation routing. We migrate tags as-is and map them to the destination's tag or label system. |
| CSAT Surveys | Mapping required | Customer Satisfaction scores are attached to tickets. We preserve the score and survey metadata. Note that CSAT is only available on Team and Business tiers, so we flag any gaps for customers on the Startup plan. |
| Automations | Mapping required | Desku's Automation & Workflow Engine listens to ticket events and executes rules. Automations are configuration rather than data — we export the rule logic as JSON and advise customers to re-import manually at the destination to preserve triggers and conditions. |
| Chatbot Flows | Mapping required | Eva chatbot conversational flows built in the drag-and-drop builder are stored as configuration. We export the flow definitions and recommend rebuilding in the destination's bot builder, as most platforms do not accept Desku's proprietary flow schema directly. |
| Users/Agents | Fully supported | Agent records include name, email, role, and assignment settings. We migrate agents to the destination as users and attempt to preserve Round Robin and team assignments where the destination supports equivalent routing logic. |
| Live Chat Widget | Mapping required | The widget configuration includes branding, form fields, and custom input fields. We export settings as a configuration bundle. The widget itself must be reinstalled at the destination URL since widget code is destination-specific. |
| Integrations | Mapping required | Desku integrates with Shopify, WooCommerce, Facebook, WhatsApp, Instagram, and supports webhook access on Business tier. Integration connections (OAuth tokens, API keys) do not transfer — customers must reconnect each integration at the destination. |
| Custom Fields | Mapping required | Custom input fields can be added to the chat widget and ticket forms. We export field definitions (name, type, options) and migrate their values as custom ticket or contact properties. Field types are mapped to nearest equivalents in the destination schema. |
| Reports/Dashboards | Not in this platform | Desku's reporting and dashboard configurations are platform-stored analytics. We do not migrate historical report snapshots as separate records; instead we advise customers to re-run standard reports in the destination platform post-migration. |
Gotchas
What to watch for in Desku.io migrations
Issues we've hit on past Desku.io migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Ticket volume cap creates migration billing risk
Rate limits are documented but the link is broken
Automations and chatbot flows are configuration, not data
Widget and channel code must be reinstalled at destination
| Severity | Issue |
|---|---|
| High | Ticket volume cap creates migration billing risk |
| Medium | Rate limits are documented but the link is broken |
| Medium | Automations and chatbot flows are configuration, not data |
| Low | Widget and channel code must be reinstalled at destination |
Leaving Desku.io?
Where Desku.io customers move next
7 destinations Desku.io can migrate to.
How a Desku.io migration works
Four steps, Desku.io-specific
Connect
Not publicly documented into Desku.io. Scopes limited to read-only on the data we move.
Map
We translate Desku.io-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Desku.io quirks before production.
Migrate
Full migration with Desku.io rate-limit handling. Rollback available throughout.
FAQ
Desku.io migration FAQ
Answers to the questions buyers ask most during Desku.io migration scoping. Not seeing yours? Book a call.
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Ready when you are
Migrate Desku.io.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Desku.io setup and destination — written quote back within a business day.