Migrate your Stames data
A SaaS helpdesk platform connecting businesses to customers across messaging channels with shared inbox, tracking, and multi-channel response management.
In its favor
Why people choose Stames
The signal that keeps Stames on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Multi-channel inbox aggregation consolidating Facebook, Instagram, WhatsApp, Email, and API messages into one unified view reduces context-switching for support teams
Built-in SMS and Email reminder and notification system helps teams maintain SLA compliance without additional third-party tooling
Self-service customer portal gives end-users a direct channel to submit and track requests, reducing inbound agent workload
Shared inbox model enables multiple team members to collaborate on Tickets without forwarding or duplicating conversations
Self-service portal and API access support integration-first workflows for teams with existing systems
Users report limited advanced automation capabilities compared to enterprise helpdesk platforms
Small customer base and limited public documentation make technical support and onboarding resources harder to find
Lack of transparent public pricing tier information requires direct sales contact to understand actual costs
Integration ecosystem appears narrower than established competitors, limiting connectivity with enterprise tooling stacks
Limited visibility into platform roadmap and development activity raises long-term viability concerns for some buyers
Reasons to switch
Why people leave Stames
The recurring reasons buyers give for replacing Stames. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Stames fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Stames pricing overview
Stames does not publicly publish pricing. Prospective customers must contact sales directly for quotes, and no free tier or trial is confirmed from public sources. This opaque pricing model makes pre-migration cost comparison difficult.
Not publicly available
Tier 1 of 1
Contact sales
What's included
Need help selecting your Helpdesk?
Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Stames's schedule — see our quote-based pricing →
What gets migrated
Stames object support
Object-by-object support for Stames migrations. Per-pair details surface during scoping.
Tickets
Mapping requiredTickets are the core unit of work in Stames, representing customer issues, complaints, feedback, and requests. We map Tickets to the destination platform's equivalent ticket/case object and preserve status, priority, and assignment fields. Custom ticket fields require explicit value mapping during the discovery phase.
Customers
Mapping requiredCustomer records in Stames contain contact details and metadata. We export Customer profiles and map them to the destination's contact or customer object. Association to Tickets is preserved via foreign key mapping.
Conversations
Mapping requiredConversations are threaded message records attached to Tickets. We export full conversation history including agent and customer messages, timestamps, and channel attribution. Threading order is preserved in the destination.
Channels
Mapping requiredStames aggregates from Facebook, Instagram, WhatsApp, API, Emails, and Contact Forms. Each channel source is stored as a field on the Conversation record. We map channel attribution explicitly so reporting integrity is maintained in the destination.
Self-Service Portal
Not in this platformSelf-service portal configurations, including portal access settings, custom forms, and portal-facing content, are not part of the API-accessible data model. We do not migrate portal configurations. Customers must recreate portal settings manually in the destination.
Reminders and Notifications
Mapping requiredReminder and notification settings attached to Tickets are stored as metadata. We export these as custom fields on the Ticket record for post-migration review. SMS and Email notification triggers require reconfiguration in the destination platform.
Users and Agents
Mapping requiredUser and agent accounts with roles and permissions are exportable. We map agents to the destination's agent/user object and flag permission gaps where the destination schema does not support equivalent role configurations.
Tags and Labels
Mapping requiredTags applied to Tickets for categorization are exported as label/keyword fields. Value mapping is applied to ensure tag naming consistency in the destination.
Attachments
Mapping requiredFile attachments on Tickets and Conversations are downloaded and re-uploaded to the destination. Media URL references are updated to point to the new storage location. Attachment metadata including filename and upload timestamp is preserved.
| Object | Support | Notes |
|---|---|---|
| Tickets | Mapping required | Tickets are the core unit of work in Stames, representing customer issues, complaints, feedback, and requests. We map Tickets to the destination platform's equivalent ticket/case object and preserve status, priority, and assignment fields. Custom ticket fields require explicit value mapping during the discovery phase. |
| Customers | Mapping required | Customer records in Stames contain contact details and metadata. We export Customer profiles and map them to the destination's contact or customer object. Association to Tickets is preserved via foreign key mapping. |
| Conversations | Mapping required | Conversations are threaded message records attached to Tickets. We export full conversation history including agent and customer messages, timestamps, and channel attribution. Threading order is preserved in the destination. |
| Channels | Mapping required | Stames aggregates from Facebook, Instagram, WhatsApp, API, Emails, and Contact Forms. Each channel source is stored as a field on the Conversation record. We map channel attribution explicitly so reporting integrity is maintained in the destination. |
| Self-Service Portal | Not in this platform | Self-service portal configurations, including portal access settings, custom forms, and portal-facing content, are not part of the API-accessible data model. We do not migrate portal configurations. Customers must recreate portal settings manually in the destination. |
| Reminders and Notifications | Mapping required | Reminder and notification settings attached to Tickets are stored as metadata. We export these as custom fields on the Ticket record for post-migration review. SMS and Email notification triggers require reconfiguration in the destination platform. |
| Users and Agents | Mapping required | User and agent accounts with roles and permissions are exportable. We map agents to the destination's agent/user object and flag permission gaps where the destination schema does not support equivalent role configurations. |
| Tags and Labels | Mapping required | Tags applied to Tickets for categorization are exported as label/keyword fields. Value mapping is applied to ensure tag naming consistency in the destination. |
| Attachments | Mapping required | File attachments on Tickets and Conversations are downloaded and re-uploaded to the destination. Media URL references are updated to point to the new storage location. Attachment metadata including filename and upload timestamp is preserved. |
Gotchas
What to watch for in Stames migrations
Issues we've hit on past Stames migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
No public pricing page forces pricing discovery through sales
Self-service portal settings are not API-accessible
Small platform footprint limits community troubleshooting resources
| Severity | Issue |
|---|---|
| Medium | No public pricing page forces pricing discovery through sales |
| High | Self-service portal settings are not API-accessible |
| Low | Small platform footprint limits community troubleshooting resources |
Leaving Stames?
Where Stames customers move next
7 destinations Stames can migrate to.
How a Stames migration works
Four steps, Stames-specific
Connect
Not publicly documented into Stames. Scopes limited to read-only on the data we move.
Map
We translate Stames-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Stames quirks before production.
Migrate
Full migration with Stames rate-limit handling. Rollback available throughout.
FAQ
Stames migration FAQ
Answers to the questions buyers ask most during Stames migration scoping. Not seeing yours? Book a call.
Can't find your answer?
Walk through your Stames migration with a real engineer — 30 minutes, free, written quote within 24 hours.
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Ready when you are
Migrate Stames.
Without the rebuild.
Free scoping call with a migration engineer. Tell us about your Stames setup and destination — written quote back within a business day.