Migrate your Gmelius data
Gmail-native shared inbox and workflow automation tool with embedded AI. Teams adopt it for seamless Google Workspace integration, but the extension-only delivery model and lack of true API creates migration constraints that FlitStack AI navigates carefully.
In its favor
Why people choose Gmelius
The signal that keeps Gmelius on the shortlist. Sourced from G2, Capterra, and customer scoping calls.
Google Workspace-native shared inbox with no separate application to launch — team members work inside Gmail where they already live, reducing adoption friction.
AI assistant Meli drafts replies, sorts emails, and schedules meetings directly in the Gmail interface, making AI accessible without switching tools.
Shared Labels and Kanban boards let support and sales teams visualise workload without leaving their inbox, with 12+ mentions of seamless collaboration on G2.
SOC 2 Type II certification and Swiss privacy-by-design approach satisfies enterprise procurement requirements that other Gmail add-ons cannot meet.
Per-user pricing with generous tiers — even the entry Meli plan at $19/user/month includes AI reply drafting, not just basic shared inbox functionality.
Slow email loading times (6+ mentions on G2) damage productivity for high-volume support teams who need sub-second response, pushing them toward dedicated helpdesk platforms.
Gmail-only constraint eliminates teams using Outlook or mixed email environments, forcing an either/or decision that enterprise IT departments often cannot make.
Steep learning curve for Automation Rules and Kanban boards means new team members require guided onboarding before they can operate independently.
No public API documentation on lower tiers and limited mobile app functionality frustrates technical teams needing programmatic access or mobile support workflows.
Extension conflicts with other Gmail add-ons (documented in Gmelius own help center) cause UI glitches that require disabling competing extensions.
Reasons to switch
Why people leave Gmelius
The recurring reasons buyers give for replacing Gmelius. Presented as facts, not knocks.
Platform scorecard
Strengths, weaknesses, and where Gmelius fits
Grades across six dimensions, plus a SWOT-style view of where the platform shines and where it falls short.
SWOT — strengths, weaknesses, and use-case fit
Strengths
Weaknesses
Where it works
Where it struggles
Pricing tiers
Gmelius pricing overview
Gmelius uses per-user, per-month pricing with annual and monthly billing options. Annual billing reduces cost by approximately 10-15% versus monthly. All team members must be on the same plan tier. The Meli plan has a 5-user cap. No free plan exists; the only free access is a 7-day trial on Growth or a sales-requested trial on Pro. Non-profit discounts starting at a minimum team size are available via direct sales inquiry.
Meli
Tier 1 of 3
$19/user/month ($21 billed monthly)
What's included
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Book a free 30 minute consultationPricing is informational. FlitStack AI does not bill on Gmelius's schedule — see our quote-based pricing →
What gets migrated
Gmelius object support
Object-by-object support for Gmelius migrations. Per-pair details surface during scoping.
Shared Inboxes
Fully supportedShared Inboxes are the primary workspace object in Gmelius. We map them 1:1 to equivalent inbox/channel objects on the destination platform. Conversation metadata (assignee, status, tags) is preserved as custom fields. Source: Gmelius help center and product page.
Shared Labels
Fully supportedGmail labels are native to Google Workspace, so we export them via the Gmail API and recreate label hierarchies at the destination. Label-to-channel mappings are preserved during migration. Source: Gmelius pricing page features list.
Email Conversations
Fully supportedWe export full email threads with all messages, headers, and attachments via the Gmail API. Conversation-level metadata (assignee, status, notes) is mapped to corresponding destination fields. Source: Gmelius migration documentation.
Email Templates
Fully supportedShared Email Templates are stored as structured text with variable placeholders. We export the full template library and reconstruct them in the destination platform, preserving merge field syntax where the destination supports it. Source: G2 reviews and Gmelius features page.
Shared Drafts
Mapping requiredShared Drafts are collaborative email drafts in Gmelius. We export them as email templates at the destination since not all platforms have a separate shared-draft concept. Variable placeholders and tone settings may need manual adjustment post-migration.
Automation Rules
Mapping requiredAutomation Rules in Gmelius define conditional email routing, auto-assignment, and follow-up sequences. We translate these into destination workflow rules, but complex multi-step rules with AI dispatching often require rebuilding since rule engines differ significantly between platforms. Source: Gmelius pricing tiers.
Kanban Boards
Mapping requiredKanban boards in Gmelius visualise email pipelines by status columns. We map board columns to the destination's pipeline stages and preserve card-to-conversation associations. Custom board layouts may need reconfiguration at the destination.
Contacts
Mapping requiredGmelius does not maintain a separate contact database — contacts live in Gmail's contact layer. We export contacts via Google Contacts API and map them to the destination CRM, preserving any Gmelius-specific notes or tags attached to contact threads.
Tags
Mapping requiredTags in Gmelius are applied to conversations for categorisation. We export the full tag taxonomy and recreate it at the destination, mapping tag names to equivalent label/category objects. Tag-to-conversation associations are preserved during import.
SLA & Email Analytics
Mapping requiredSLA configurations and analytics dashboards are Gmelius-tier-gated features. We export SLA rules as custom metadata on destination conversations, but dashboard-level analytics are rebuilt in the destination reporting tool. Source: Gmelius Growth tier features.
Users/Team Members
Fully supportedGmelius users correspond to Google Workspace accounts. We export the user list and map them to destination user records, preserving assignment history on conversations. Enterprise multi-domain configurations require explicit scoping.
Notes
Mapping requiredEmail notes and @mentions in Gmelius threads are exported as threaded comments or activity logs in the destination platform. Note authorship and timestamps are preserved. Source: G2 reviews referencing shared notes functionality.
| Object | Support | Notes |
|---|---|---|
| Shared Inboxes | Fully supported | Shared Inboxes are the primary workspace object in Gmelius. We map them 1:1 to equivalent inbox/channel objects on the destination platform. Conversation metadata (assignee, status, tags) is preserved as custom fields. Source: Gmelius help center and product page. |
| Shared Labels | Fully supported | Gmail labels are native to Google Workspace, so we export them via the Gmail API and recreate label hierarchies at the destination. Label-to-channel mappings are preserved during migration. Source: Gmelius pricing page features list. |
| Email Conversations | Fully supported | We export full email threads with all messages, headers, and attachments via the Gmail API. Conversation-level metadata (assignee, status, notes) is mapped to corresponding destination fields. Source: Gmelius migration documentation. |
| Email Templates | Fully supported | Shared Email Templates are stored as structured text with variable placeholders. We export the full template library and reconstruct them in the destination platform, preserving merge field syntax where the destination supports it. Source: G2 reviews and Gmelius features page. |
| Shared Drafts | Mapping required | Shared Drafts are collaborative email drafts in Gmelius. We export them as email templates at the destination since not all platforms have a separate shared-draft concept. Variable placeholders and tone settings may need manual adjustment post-migration. |
| Automation Rules | Mapping required | Automation Rules in Gmelius define conditional email routing, auto-assignment, and follow-up sequences. We translate these into destination workflow rules, but complex multi-step rules with AI dispatching often require rebuilding since rule engines differ significantly between platforms. Source: Gmelius pricing tiers. |
| Kanban Boards | Mapping required | Kanban boards in Gmelius visualise email pipelines by status columns. We map board columns to the destination's pipeline stages and preserve card-to-conversation associations. Custom board layouts may need reconfiguration at the destination. |
| Contacts | Mapping required | Gmelius does not maintain a separate contact database — contacts live in Gmail's contact layer. We export contacts via Google Contacts API and map them to the destination CRM, preserving any Gmelius-specific notes or tags attached to contact threads. |
| Tags | Mapping required | Tags in Gmelius are applied to conversations for categorisation. We export the full tag taxonomy and recreate it at the destination, mapping tag names to equivalent label/category objects. Tag-to-conversation associations are preserved during import. |
| SLA & Email Analytics | Mapping required | SLA configurations and analytics dashboards are Gmelius-tier-gated features. We export SLA rules as custom metadata on destination conversations, but dashboard-level analytics are rebuilt in the destination reporting tool. Source: Gmelius Growth tier features. |
| Users/Team Members | Fully supported | Gmelius users correspond to Google Workspace accounts. We export the user list and map them to destination user records, preserving assignment history on conversations. Enterprise multi-domain configurations require explicit scoping. |
| Notes | Mapping required | Email notes and @mentions in Gmelius threads are exported as threaded comments or activity logs in the destination platform. Note authorship and timestamps are preserved. Source: G2 reviews referencing shared notes functionality. |
Gotchas
What to watch for in Gmelius migrations
Issues we've hit on past Gmelius migrations, tagged by severity. FlitStack AI handles every one — surfacing them up front because buyer engineering teams want to know.
Gmail-only lock-in is irreversible for mixed email environments
No formal public API on lower tiers limits programmatic data export
Automation Rules are extension-local state with no export mechanism
All team members must share the same plan tier
Extension conflicts with other Gmail add-ons cause UI instability
| Severity | Issue |
|---|---|
| High | Gmail-only lock-in is irreversible for mixed email environments |
| High | No formal public API on lower tiers limits programmatic data export |
| Medium | Automation Rules are extension-local state with no export mechanism |
| Medium | All team members must share the same plan tier |
| Low | Extension conflicts with other Gmail add-ons cause UI instability |
Leaving Gmelius?
Where Gmelius customers move next
7 destinations Gmelius can migrate to.
How a Gmelius migration works
Four steps, Gmelius-specific
Connect
Not publicly documented into Gmelius. Scopes limited to read-only on the data we move.
Map
We translate Gmelius-specific structures (custom fields, objects, value lists) to the destination's model.
Sample
Test with a 50–200 record subset to validate Gmelius quirks before production.
Migrate
Full migration with Gmelius rate-limit handling. Rollback available throughout.
FAQ
Gmelius migration FAQ
Answers to the questions buyers ask most during Gmelius migration scoping. Not seeing yours? Book a call.
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